Get app
Account
Setel Help
Guest mode
1
What is Guest mode?
2
How do I log in or register after exploring Setel in Guest mode?
3
How do I redeem points on Setel Lite Web?
e-KYC
1
How long does it take to verify my account/perform e-KYC?
2
I have completed e-KYC. Why has my daily and single transaction limits been reduced to RM200?
3
How will I know if my account verification is successful?
4
How do I verify my account/perform e-KYC?
5
My account verification failed, what should I do?
6
Is the account verification process applicable to Malaysians only?
7
How long will it take to verify my account?
8
When do I need to do e-KYC if my account is suspended?
See all 13 articles
OTP (One-time password)
1
What is a one-time password (OTP)?
2
What should I do if I received a one-time password (OTP) but did not request for it?
3
If I do not receive my (OTP) within 60 seconds, what should I do?
4
What should I do if I suddenly receive a one-time password (OTP) from Setel but I am not a Setel app user?
5
What should I do if I do not receive a one-time password (OTP)?
Budgeting
1
How can I view the transaction history?
2
How can I get my receipts?
Related articles
1
What should I do if someone else has logged into my account?
2
Can I create a new account using the same mobile number and email address after the account is deleted?
3
How do I register an account with Setel?
4
I have lost access to my old mobile number, can I delete my account?
5
How do I change my mobile number?
6
What is Setel?
7
How can I give feedback on Setel?
8
How do I refuel using the Setel app?
See all 30 articles
Help topics
Back to top