Step 1
With the Setel app loaded on your device, tap on the Setel logo and wallet amount on the top-right corner.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9520936250381/step_1_-_iphone.png" alt="step_1_-_iphone.png">
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Step 2
The Select payment method screen will appear.
If you have added any credit or debit cards to Setel, they will also appear on this screen.
Tap the Top-up button.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9520937204877/step_2_-_iphone.png" alt="step_2_-_iphone.png">
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Step 3
You will be given a choice of top-up amounts.
Tap on your preferred amount.
Your preset amounts may vary from the example image due to Setel intelligently customizing them based on your preferences.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9520892509325/step_3_-_iphone.png" alt="step_3_-_iphone.png">
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Step 4
The available top-up methods will be displayed.
If you have previously added a credit or debit card, they will also be displayed here.
Choose your preferred method, then tap Top-Up Now.
<img style="text-align: center;" src="https://setelappsupport.zendesk.com/hc/article_attachments/9545448782477/step_4_-_iphone-sp.png" alt="step_4_-_iphone-sp.png" width="348" height="753">

How do I top up my Setel Wallet?

Unfortunately, customers are not able to change their mobile number from the application itself. All mobile numbers act as a login ID for your Setel account.
Only details such as name, email address, or IC/passport number can be amended via the Setel App.
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<div>However, should you want to change your mobile number, please contact our customer representative via live chat or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>. The customer representative will advise and guide you to create a new account with a new mobile number.</div>
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How do I change my mobile number?

If your top-up status shows processing, please give it more time for confirmation. The top-up should be reflected on your Setel Wallet within 15 minutes.
If it is not reflected after 15 minutes, please contact Setel customer service via live chat under the Help section, e-mail at <a href="mailto:hello@setel.my">hello@setel.com</a>, or WhatsApp message at +6018-9881333 for further assistance.
You can also try logging out and logging back in to troubleshoot the issue.

Why is my top-up not reflected in my wallet balance?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

Have an issue? Let us help.

Have an issue? Let us help.

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