Setel FAQ

General and common questions regarding Setel products and services.

Account and password

Find out how to reset password, edit personal details, and any other account related matters right here.

Payment and top-up

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Mesra membership

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Promotions and rewards

Don't miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Report a problem

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.