Kindly follow the steps below to link your physical Mesra card.
<ol>
<li>Launch the Setel App.</li>
<li>Select More on the bottom right.</li>
<li>Select Mesra card.</li>
<li>Click on LINK NOW.</li>
<li>Enter your card number and IC number.</li>
<li>Click LINK &amp; TRANSFER.</li>
</ol>
Do note that your virtual card status needs to be active and your physical card status must be either issued or active for a successful link.
All other card statuses will result in an unsuccessful linking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/4672809849101/mceclip0.png" alt="mceclip0.png">

How do I link my physical Mesra card?

<table style="border-collapse: collapse; width: 125%; height: 412px;" border="1">
<tbody>
<tr style="height: 89px;">
<td style="width: 42.5397%; height: 89px;">
I had submitted my receipt a few days before the submit receipt feature was disabled, will I still get my Mesra points? 
</td>
<td style="width: 76.6735%; height: 89px;">
Yes. 
 
Your Mesra points will be granted after the successful verification of your physical receipts.
</td>
</tr>
<tr style="height: 103px;">
<td style="width: 42.5397%; height: 103px;">What are the top-up options available on Setel? </td>
<td style="width: 76.6735%; height: 103px;">
You can top up your Setel Wallet via online banking (i.e CIMB Clicks, PBe, Maybank2u, etc.), Boost e-Wallet, Gradpay, cash top-up at the PETRONAS stations, or Setel e-vouchers. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
How do I top up my Setel Wallet? 
</td>
<td style="width: 76.6735%; height: 22px;">
<ol>
<li>Launch the Setel App.</li>
<li>Click on More on the bottom right.</li>
<li>Select Payment methods.</li>
<li>Select Top-up and choose your preferred method.</li>
<li>Enter your preferred amount.</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/N_krFzxOtd0" target="_self">how to top up</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
How do I link my credit card to the CardTerus feature? 
</td>
<td style="width: 76.6735%; height: 22px;">
<ol>
<li>Click on the Setel icon at the top right of the homepage.</li>
<li>Select Add new credit or debit card.</li>
<li>Enter your card details and click on Add card.</li>
<li>The card is now linked for usage.</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://youtu.be/qPAWzoMANPY" target="_self">how to use the Card Terus feature</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
I do not know how to use Setel to pay for fuel or Kedai Mesra items at the station, what should I do? 
</td>
<td style="width: 76.6735%; height: 22px;">
You will need to have enough balance in your Setel Wallet. You can top-up your wallet through the top-up methods in the Setel App or by using cash at a PETRONAS station nationwide.
Topping up Setel Wallet with cash
<ol>
<li> Hand the cashier the amount you wish to top up.</li>
<li>The cashier will return a receipt with a top-up code for the amount.</li>
<li>Launch the Setel App.</li>
<li>Select Pay and click the Top-up button.</li>
<li>Scroll down and select Voucher top-up.</li>
<li>Enter the top-up code from the receipt.</li>
<li>The amount will reflect in your Setel Wallet.</li>
</ol>
 
For more info on cash top-ups, please refer to our <a href="https://www.setel.com/promotions/cash-top-up" target="_self">cash top-up</a> page.
 
Paying for fuel with Setel
<ol>
<li>Park your vehicle next to a pump at a PETRONAS station.</li>
<li>Launch the Setel App.</li>
<li>Select Purchase Fuel.</li>
<li>Select your pump number.</li>
<li>Proceed to leave the vehicle to refuel (leave your phone in the vehicle).</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/8pJ9qmHd_FM" target="_self">how to refuel with Setel</a>.
 
Paying for Kedai Mesra items with Setel
<ol>
<li>Bring your items to the cashier.</li>
<li>Launch the Setel App.</li>
<li>Select Pay.</li>
<li>Let the cashier scan the barcode.</li>
<li>The e-receipt will appear on your Setel App.</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">I still have my receipts to submit but the feature is no longer available, what should I do? </td>
<td style="width: 76.6735%; height: 22px;">
If you encounter issues with the Setel App at the stations, then you can submit your receipts within 7 days after the purchase date. Once the receipt is verified, the points will be granted to your account.
 
Otherwise, physical receipts submitted starting 7th March without proper reasons will not be processed. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
The spending limit and wallet limit is too small in the app, it doesn't fit my needs. 
</td>
<td style="width: 76.6735%; height: 22px;">
Kindly perform the e-KYC verification and upgrade your Setel account to enjoy up to RM5000 wallet limit and RM2000 transaction limit in a day. 
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/B2GGBBnifCw" target="_self">how to verify your Setel account</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
Are there other ways to earn Mesra points without the Setel App? 
</td>
<td style="width: 76.6735%; height: 22px;">
You can swipe your physical Mesra card at PETRONAS stations and earn 1x Mesra point* with every litre of fuel you purchased.
 
Get up to 3x Mesra points when you refuel with Setel! 
 
Spend more and level up your Mesra membership with Setel at PETRONAS stations today. 
 
For more information, kindly visit our <a href="https://www.setel.com/promotions/mesra-membership" target="_self">Mesra promotion page</a>. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
Why is Setel disabling the submission of the physical receipt feature in the app?
</td>
<td style="width: 76.6735%; height: 22px;">
To provide a more seamless and hassle-free experience for our customers, earning and redemption of Mesra points are now automated on the Setel App. 
 
You can earn up to 3x Mesra points with every litre of fuel purchased via the Setel App. 
 
For more information, kindly visit our <a href="https://www.setel.com/promotions/mesra-membership" target="_self">Mesra promotion page</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
When will you start disabling the submit receipts feature on the Setel App? 
</td>
<td style="width: 76.6735%; height: 22px;">
This feature will not be available starting 7 March 2022.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
What if Setel is down at the station? How do I collect my points?
</td>
<td style="width: 76.6735%; height: 22px;">
Please contact our customer service at <a href="mailto:hello@setel.com">hello@setel.com</a> and provide the screenshots of your physical receipt. Please ensure that your receipt has the following information:
 
<ol>
<li> Name of the PETRONAS station </li>
<li> Date and time of your purchases</li>
<li> Invoice number </li>
<li> Total amount </li>
</ol>
</td>
</tr>
</tbody>
</table>

Decommissioning of submitting receipts (Decommission date: 7th March 2022) FAQ

Unfortunately, customers are not able to change their mobile number from the application itself. All mobile numbers act as a login ID for your Setel account.
Only details such as name/ email address / IC/ passport numbers can be amended via the Setel App.
<div>
<div>
<div>However, should you require to change your mobile number, please contact our customer representative via live chat or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>. The customer representative will advise and guide you to create a new account with a new mobile number.</div>
</div>
</div>
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Harap dimaklumkan bahawa pelanggan tidak dapat menukar nombor telefon bimbit mereka dari aplikasi Setel. Semua nombor telefon bimbit adalah sebagai kod unik atau dikenali sebagai log ID untuk akaun Setel anda. Hanya butiran seperti Nama / ID E-mel / nombor IC / Pasport yang boleh dikemaskini.
<div>
<div>
 Namun, jangan risau , jika anda ingin meneruskan atau mempunyai pertanyaan lebih lanjut mengenai menukar nombor telefon bimbit, sila hubungi khidmat pelanggan kami melalui aplikasi Setel (Chat) atau hantarkan e-mel kepada ( hello@setel.com ) di mana kami boleh memberi nasihat dan penyelesaian  secara terperinci sebelum anda dapat membuat akaun baru dengan nombor telefon bimbit yang baru.</div>
</div>

How do I change my mobile number? / Bagaimana cara untuk saya tukar nombor telefon?

In order to earn bonus points, you will need to use the Setel App and use the virtual Mesra Card.
Transactions made outside of the Setel App are not eligible for bonus points. You will be issued a virtual Mesra Card when you register your account on the app.
Your collected points will not be lost as they can be transferred to your virtual card.
Please contact our customer service via the live chat in the Setel App or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

I have downloaded Setel and own a physical card. How do I collect and earn bonus points?

If your top-up status shows processing, please give it more time for confirmation. The top-up should be reflected on your Setel Wallet within 15 minutes.
If it is not reflected after 15 minutes, please contact Setel customer service via live chat under the Help section, e-mail at <a href="mailto:hello@setel.my">hello@setel.com</a>, or WhatsApp message at +6018-9881333 for further assistance.
You can also try logging out and logging back in to troubleshoot the issue.
----------------------------------------------------------------------------------------------------------------
Jika transaksi tambah nilai anda masih menunjukkan status "Sedang Diproses", sila beri sedikit masa untuk pengesahan. Tambah nilai tersebut sepatutnya dikreditkan ke akaun Setel anda dalam masa 15 minit. Jika ia masih belum dikreditkan selepas 15 minit, sila hubungi Khidmat Pelanggan Setel melalui Live Chat, emel ke <a href="mailto:hello@setel.my">hello@setel.com</a> atau mesej WhatsApp pada nombor telefon 6018-9881333.
Anda juga boleh mencuba log keluar dan log masuk untuk mencuba menyelesaikan masalah tersebut.

Why is my top-up not reflected in my wallet balance? / Kenapa tambah nilai saya tidak dikreditkan ke baki Setel saya?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

Have an issue? Let us help.

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