Open the Setel app and tap on Profile.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215877690253" alt="1.png">
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Scroll down to Settings and tap Security.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215732478605" alt="2.png">
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Tap Change passcode.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215732479373" alt="3.png">
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Enter the verification code sent to your email.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215732481037" alt="4.png">
<hr>
Enter a new passcode.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215720530317" alt="5.png">
<hr>
Re-enter the new passcode.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215720530957" alt="6.png">
<hr>
A message will appear once your passcode has been successfully updated.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215732483085" alt="7.png">

How do I change my passcode?

The top-up status might be stuck at processing the payment due to issues or delays with the payment gateway or the bank server. If it is still stuck after a few minutes (the response might be delayed up to 30 minutes or more), try logging out and logging back in.
If your transaction has not been processed, you can try switching to a different payment method. You can check with your bank to see if the transaction has been made. If a deduction has been made, your top-up will reflect on your Setel Wallet later.
If the top-up does not appear in your Setel Wallet within 24 hours, please contact our customer service via live chat or e-mail to <a href="mailto:hello@setel.my">hello@setel.com</a> for further assistance.

Why is my top-up not reflected in my wallet balance?

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<div>Since Setel uses mobile numbers as a login ID for your Setel account, we will first need to verify your request to change your mobile number for security purposes. To begin the process of changing your mobile number, fill in the form below:</div>
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<section style="padding-top: 32px;"><iframe id="iframeSubmitform" class="w-full min-h-[300px] max-h-full" src="/article/submit-form"></iframe></section>

How do I change my mobile number?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

Have an issue? Let us help.

Have an issue? Let us help.

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