How do I change my passcode?
Why is my top-up not reflected in my wallet balance?
How do I change my mobile number?
Setel features
General and common questions regarding Setel products and services.
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Account and password
Find out how to reset password, edit personal details, and any other account related matters right here.
Payment and top-up
It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.
Mesra membership
Understand the points collection and redemption policy, points expiry date, and membership tiers.
Promotions and rewards
Don't miss out on special discounts, cashbacks, and goodies from Setel and our partners.
Report a problem
Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.
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Tutorial videos
Further assistance
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