Table of Contents

What is a trusted device and how does it work?

I still have access to my old phone, how do I unlink my trusted device?

I don't have access to my old phone, what should I do?

Request to unlink your trusted device instantly

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account.

When you log in from a new device, a login request will be sent to your verified (trusted) device.
Your account will only be logged in on your new device if you approve the login request.

I still have access to my old phone, how do I unlink my trusted device?

You can only link 1 trusted device

Tap Profile
Tap Trusted device
Tap the 3 dots icon

4. Tap Unlink trusted device

5. Enter your passcode

6. Your trusted device has been unlinked

I don't have access to my old phone, how do I unlink my trusted device?

If you can’t access your Setel account with your trusted device, don’t worry! Simply fill out this form to unlink it through our self-service process.

Fill up the form below to unlink your trusted device instantly

You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays).

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

What can we assist you with?

What can we assist you with?

Common issues