Tap Profile.
Tap Mesra Rewards card.
Tap Link now.
Fill in your details then tap Link now.
Your card is now linked!
If you would like to activate your virtual Mesra Rewards card instead, you can refer to our How do I activate my virtual Mesra Rewards card article.
Can I still get a physical Mesra Rewards card?
Unfortunately, the production of the physical Mesra Rewards card has been discontinued. We recommend using the virtual Mesra Rewards card as you can get it automatically when you use the Setel app.
All you need to do is activate the digital card and you can use it immediately!
Common reasons for card linking failure
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Incorrect Mesra Rewards card number
Double-check the Mesra Rewards card number you entered during the linking process. Even a small typo can prevent a successful linking.
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Mesra Rewards card linked to another Setel account
It's possible that your Mesra Rewards card is already linked to another Setel account. This can happen if you've previously used the card with a different account.
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Physical Mesra Rewards card has been deactivated
If your Mesra Rewards card has been deactivated, it won't be able to be linked to any Setel account.
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Mesra Rewards card was registered with different credentials
Check if you've previously registered your Mesra Rewards card using different credentials. This could include a different phone number, email address, IC number or other account details.
If any of the above reasons seem to apply to your situation (aside from entering an incorrect Mesra Rewards card number), don't worry. You can fill in the form below and one of our dedicated team members will get back to you as soon as possible via email to help resolve the issue.
