If your top-up status shows processing, please give it more time for confirmation. The top-up should be reflected on your Setel Wallet within 15 minutes.

If it is not reflected after 15 minutes, please contact Setel customer service via live chat under the Help section, e-mail at hello@setel.com, or WhatsApp message at +6018-9881333 for further assistance.

You can also try logging out and logging back in to troubleshoot the issue.