The top-up status might be stuck at processing due to issues with the payment gateway or the bank server. If it is still stuck after a few minutes, try logging out and logging back in.

If your transaction has not been processed, you can try switching to a different payment method. You can check with your bank to see if the transaction has been made.

If your funds have been deducted, please contact our customer service via live chat, e-mail at, or WhatsApp message at +6018-9881333 for further assistance.