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Mesra Rewards
Setel Help
Mesra loyalty
1
How do I redeem Mesra Rewards points for vouchers?
2
Can I get an extended grace period to earn more Mesra Rewards points and level up?
3
I have a physical Mesra Rewards card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
4
Does earning Mesra Rewards points via the outside payment terminal (OPT) contribute towards the membership tier level?
5
Is there any difference between staff and the general public points structure?
6
What is the benefit of being a part of Mesra Prestige?
7
How do I maintain my membership in the Mesra Prestige programme?
8
What happens to my membership tier when I change my mobile number & register a new Setel account.
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Mesra Rewards card
1
Who should I contact if I have issues with the Scan & earn points feature?
2
How do I use the Scan & earn points feature on the Setel app?
3
Can I link more than one (1) Mesra Rewards card with my Setel account?
4
How do I turn off Mesra Rewards points redemption on my physical Mesra Rewards card?
5
What do I do if I have a physical Mesra Rewards card and a virtual Mesra Rewards card?
6
Can I use my physical Mesra Rewards card and the Scan & earn points feature to collect points at the same time?
7
Why can't I link my physical Mesra Rewards card?
8
How do I turn off Mesra Rewards points redemption on my virtual card?
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Mesra Rewards points
1
What if I don’t have enough Setel Wallet balance after enabling the option to redeem my Mesra Rewards points?
2
How do I redeem Mesra Rewards points for vouchers?
3
Can I earn bonus points if I pump diesel?
4
How do I avoid my accumulated points from expiring?
5
Can my Mesra Rewards points be converted in to cash?
6
I have already downloaded the Setel app, but I don’t want to top-up. Will I still get bonus points?
7
How do I know if my Mesra Rewards points are expiring?
8
How are Mesra Rewards points calculated?
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