Setel Help - Mesra Rewards

Mesra Rewards

Mesra loyalty

How do I redeem Mesra Rewards points for vouchers?

I have a physical Mesra Rewards card, can I be a Mesra Prestige member if I pay with Setel for my fuel?

Can I get an extended grace period to earn more Mesra Rewards points and level up?

Does earning Mesra Rewards points via the outside payment terminal (OPT) contribute towards the membership tier level?

Is there any difference between staff and the general public points structure?

What is the benefit of being a part of Mesra Prestige?

How do I maintain my membership in the Mesra Prestige programme?

What happens to my membership tier when I change my mobile number & register a new Setel account.

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Mesra Rewards card

Who should I contact if I have issues with the Scan & earn points feature?

How do I use the Scan & earn points feature on the Setel app?

Can I link more than one (1) Mesra Rewards card with my Setel account?

How do I turn off Mesra Rewards points redemption on my physical Mesra Rewards card?

What do I do if I have a physical Mesra Rewards card and a virtual Mesra Rewards card?

Can I use my physical Mesra Rewards card and the Scan & earn points feature to collect points at the same time?

Why can't I link my physical Mesra Rewards card?

How do I turn off Mesra Rewards points redemption on my virtual card?

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Mesra Rewards points

What if I don’t have enough Setel Wallet balance after enabling the option to redeem my Mesra Rewards points?

How do I redeem Mesra Rewards points for vouchers?

Can I earn bonus points if I pump diesel?

Can I earn Mesra Rewards points for the transaction made via Setel Wallet?

How do I avoid my accumulated points from expiring?

Can my Mesra Rewards points be converted in to cash?

How do I know if my Mesra Rewards points are expiring?

I have already downloaded the Setel app, but I don’t want to top-up. Will I still get bonus points?

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