Setel Help - Mesra Rewards

Mesra Rewards

Mesra loyalty

How do I redeem Mesra Rewards points for vouchers?

Can I get an extended grace period to earn more Mesra Rewards points and level up?

I have a physical Mesra Rewards card, can I be a Mesra Prestige member if I pay with Setel for my fuel?

Does earning Mesra Rewards points via the outside payment terminal (OPT) contribute towards the membership tier level?

Is there any difference between staff and the general public points structure?

What is the benefit of being a part of Mesra Prestige?

What happens to my membership tier when I change my mobile number & register a new Setel account.

How do I maintain my membership in the Mesra Prestige programme?

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Mesra Rewards card

Can I use my physical Mesra Rewards card and the Scan & earn points feature to collect points at the same time?

How do I use the Scan & earn points feature on the Setel app?

Can I link more than one (1) Mesra Rewards card with my Setel account?

Who should I contact if I have issues with the Scan & earn points feature?

How do I turn off Mesra Rewards points redemption on my physical Mesra Rewards card?

What do I do if I have a physical Mesra Rewards card and a virtual Mesra Rewards card?

Why can't I link my physical Mesra Rewards card?

What is the benefit of using a virtual Mesra Rewards card on the Setel app?

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Mesra Rewards points

What if I don’t have enough Setel Wallet balance after enabling the option to redeem my Mesra Rewards points?

How do I redeem Mesra Rewards points for vouchers?

Can I earn bonus points if I pump diesel?

Can my Mesra Rewards points be converted in to cash?

How do I avoid my accumulated points from expiring?

I have already downloaded the Setel app, but I don’t want to top-up. Will I still get bonus points?

How do I know if my Mesra Rewards points are expiring?

Can I earn Mesra Rewards points for the transaction made via Setel Wallet?

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