You must fulfil all of the criteria below to renew your policy.
<ol>
<li>The motor insurance has not expired for more than 30 days.</li>
<li>It is not more than 60 days away from the motor insurance expiry date.</li>
<li>The vehicle is less than 20 years old and for private use only.</li>
<li>You are between 25-80 years old.</li>
<li>There has not been more than 1 claim on your vehicle.</li>
<li>The sum insured for your vehicle is between RM6000 - RM500000.</li>
</ol>

Etiqa Private Car Takaful - Comprehensive plan renewal criteria

You must fulfil all of the criteria below to renew your policy.
<ol>
<li>The motor insurance has not expired for more than 30 days.</li>
<li>It is not more than 60 days away from the motor insurance expiry date.</li>
<li>The vehicle is less than 20 years old and for private use only.</li>
<li>You are between 25-80 years old.</li>
<li>There has not been more than 1 claim on your vehicle.</li>
<li>The sum insured for your vehicle is between RM6000 - RM500000.</li>
</ol>

Etiqa Motor Insurance - Comprehensive plan renewal criteria

Motor insurance renewal follows the single <a href="https://help.setel.com/article/20322219681165/what-happens-to-my-wallet-limit-and-spending-limit-after-i-upgrade-to-a-supported-android-version">transaction limit of your account</a>. However, if you use a credit/debit card as the payment method, the limit will be based on your card's limit.

Is there a transaction limit for paying motor insurance renewal with Setel?

Of course! You will be eligible if you meet the renewal criteria of your policy. Select your policy to see its renewal criteria.
<ol>
<li data-renderer-start-pos="4476"><a href="https://help.setel.com/article/18006447586445/generali-smart-drive-enhanced-renewal-criteria">Generali Smart Drive enhanced</a></li>
<li data-renderer-start-pos="4476"><a href="https://help.setel.com/article/18006422966797/generali-motorcycle-insurance-renewal-criteria">Generali Motorcycle Insurance</a></li>
<li data-renderer-start-pos="4476"><a href="https://help.setel.com/article/18006471559309/etiqa-private-car-insurance-renewal-criteria">Etiqa Private Car Insurance</a></li>
<li data-renderer-start-pos="4476"><a href="https://help.setel.com/article/18006490881293/etiqa-private-car-takaful-renewal-criteria">Etiqa Private Car Takaful</a></li>
</ol>

Can I renew my insurance?

You must fulfil all of the criteria below to renew your policy.
<ol class="ak-ol" data-indent-level="1">
<li>The motor insurance has not expired for more than 30 days.</li>
<li>It is not more than 60 days away from the motor insurance expiry date.</li>
<li>There has not been more than 1 claim in the last 2 years.</li>
<li>The vehicle is less than 15 years old and for private use only.</li>
<li>You are between 25-85 years old.</li>
<li>The sum insured for your vehicle is between RM10000 to RM500000.</li>
</ol>

Generali Private Car plan renewal criteria

You must fulfil all of the criteria below to renew your policy.
<ol>
<li>Motor insurance has not expired for more than 180 days.</li>
<li>Not more than 60 days away from the motor insurance expiry date.</li>
<li>Not more than 1 claim in the last 2 years.</li>
<li>The vehicle is 12 to 40 years old.</li>
<li>You are between 18-75 years old.</li>
<li>The sum insured of your vehicle is between RM1000 to RM30000.</li>
</ol>

Generali Motorcycle Insurance - Third-Party plan renewal criteria

You must fulfil all of the criteria below to renew your policy.
<ol>
<li>Motor insurance has not expired for more than 180 days.</li>
<li>Not more than 60 days away from the motor insurance expiry date.</li>
<li>Not more than 1 claim in the last 2 years.</li>
<li>The vehicle is less than 15 years old.</li>
</ol>

Generali Motorcycle Insurance - Comprehensive plan renewal criteria

Calculation of the premium is done by assessing the condition of the car and the amount insured.
For a more detailed breakdown, please proceed to the quotation service in the Setel app.
Kindly refer to the steps below:
<ol class="ak-ol" data-indent-level="1">
<li>
Go to the Setel homepage.
</li>
<li>
Click on the Motor takaful &amp; insurance icon.
</li>
</ol>

How much is the takaful/insurance premium?

You will need to pay through the Setel Wallet on the Setel app or via CardTerus (our credit/debit card option). If your wallet balance is insufficient, you can top up through online banking or a credit/debit card.

How do I pay for my motor insurance?

Currently, we offer the following insurance plans.
<ol>
<li>Generali Private Car Insurance</li>
<li>Generali Motorcycle Insurance</li>
<li>Etiqa Private Car Insurance</li>
<li>Etiqa Private Car Takaful</li>
</ol>
For more information on the plans, please refer to your service provider's FAQ.
<ul>
<li data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"8a57bd80-6954-4e9d-bd1b-2217168f0820"},"tableRow",null,"tableCell",{"colspan":3,"rowspan":1,"colwidth":[313,285,182],"background":null}]'><a href="https://direct.generali.com.my/products/motor-insurance/get-quote/faq" target="_self" rel="undefined">Generali's FAQ</a></li>
<li data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"8a57bd80-6954-4e9d-bd1b-2217168f0820"},"tableRow",null,"tableCell",{"colspan":3,"rowspan":1,"colwidth":[313,285,182],"background":null}]'><a href="https://etiqa.com.my/v2/faq">Etiqa’s FAQ</a></li>
</ul>

What motor insurance plans are available?

<h1 id="h_01H92AAK856K14GAVEQNNQR6HK">Generali</h1>
For major accidents or if your car is unsafe to drive, please contact our 24-Hour Roadside Assistance team via 1800-88-1033.
For minor accidental damages and if your car is safe to drive, kindly notify your claim to Generali at <a class="css-tgpl01" title="https://www.generali.com.my/claims" href="https://www.generali.com.my/claims" data-renderer-mark="true">https://www.generali.com.my/claims</a>.
 
<h1 id="h_01H92AAK85XVD156W7DW8360PW">Etiqa</h1>
For major accidents or if your car is unsafe to drive, please contact Etiqa’s 24-Hour Roadside Assistance team via 1800-88-6491.
For minor accidental damages and if your car is safe to drive, kindly notify your claim to Etiqa e-Claim via WhatsApp at (+603) 27804677 or email at <a href="mailto:claims@etiqa.com.my">claims@etiqa.com.my</a>

How do I file a motor insurance claim?

All post-sales activities (claims, cancellations, etc.) are handled by the insurance company.
<h1 id="h_01HNC79J1SGHQFCYZV7MRP0JV1" data-renderer-start-pos="5294">Generali</h1>
You can contact them at <a href="mailto:customer.service.gi@generali.com.my">customer.service.gi@generali.com.my</a> or through their customer hotline service at (+603) 2170 8282 every Monday to Friday from 8:30 AM - 5:30 PM (excluding public holidays) to cancel your insurance policy.
<h1 id="h_01HNC79J1S55MA6APVYZATZ6MB">Etiqa</h1>
You can contact them via live chat at <a href="https://www.eti.qa/livechat">https://www.eti.qa/livechat</a>, email them at <a href="mailto:info@etiqa.com.my">info@etiqa.com.my</a>, or through their customer hotline service at (+603) 130013 8888 every Monday to Friday from 9:00 AM - 5:00 PM (excluding public holidays, Saturday and Sunday) to cancel your insurance policy.

How do I cancel my motor insurance?

Of course! You can renew it through the <a href="https://www.setel.com/features/renew-road-tax">Road tax feature</a>.

Can I renew my road tax as well?

Yes, you can view the list of additional coverages available when requesting a quotation.

Is there additional coverage?

Claims typically require several business days to process.
<h1 id="h_01H92AHWQN4THFCJ90PQJMY4K6">Generali</h1>
For more information on your claim status, please contact Generali’s customer service at <a class="css-tgpl01" title="mailto:customer.service.gi@generali.com.my" href="mailto:customer.service.gi@generali.com.my" data-renderer-mark="true">customer.service.gi@generali.com.my</a> or through their customer hotline at (+603) 2170 8282 every Monday to Friday from 8:30 AM - 5:30 PM (excluding public holidays).
<h1 id="h_01H92AHWQN64VJDTQG7N0SNV7J">Etiqa</h1>
For more information on your claim status, please contact Etiqa’s customer service at <a href="mailto:claims@etiqa.com.my">claims@etiqa.com.my</a> or through their customer hotline at (+603) 130013 8888 every Monday to Friday from 9:00 AM - 5:00 PM (excluding public holidays, Saturday and Sunday).

How long does it take to process a motor insurance claim?

A refund of the premium would be based on the conditions stipulated in the policy contract.
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"8a57bd80-6954-4e9d-bd1b-2217168f0820"},"tableRow",null,"tableCell",{"colspan":3,"rowspan":1,"colwidth":[313,285,182],"background":null}]'>For more information on the procedure, please refer to your service provider's FAQ.
<ul>
<li data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"8a57bd80-6954-4e9d-bd1b-2217168f0820"},"tableRow",null,"tableCell",{"colspan":3,"rowspan":1,"colwidth":[313,285,182],"background":null}]'><a href="https://direct.generali.com.my/products/motor-insurance/get-quote/faq" target="_self" rel="undefined">Generali's FAQ</a></li>
<li data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"8a57bd80-6954-4e9d-bd1b-2217168f0820"},"tableRow",null,"tableCell",{"colspan":3,"rowspan":1,"colwidth":[313,285,182],"background":null}]'><a href="https://etiqa.com.my/v2/faq">Etiqa’s FAQ</a></li>
</ul>

Can I get a refund when I cancel my motor insurance policy?

You will get this Drive Less Save More (DLSM) free add-on when you sign up for an Etiqa Motor Insurance Comprehensive plan.
Drive Less Save More (DLSM) is a free add-on which rewards you for reduced mileage on the road. You can enjoy this reward via cash rebates of up to 30% of the basic premium (minus the No-Claim Discount).
Activate your DLSM add-on now by downloading the Etiqa+ mobile app today!
<ul>
<li><a href="https://play.google.com/store/apps/details?id=my.com.etiqa.smile&amp;hl=en&amp;gl=US">Android</a></li>
<li><a href="https://apps.apple.com/my/app/etiqa/id1446536120">iOS</a></li>
</ul>

How do I apply for the Drive Less Save More (DLSM) add-on from Etiqa?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

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