All post-sales activities (claims, cancellations, etc.) are handled by the insurance company.
Generali
You can contact them at customer.service.gi@generali.com.my or through their customer hotline service at (+603) 2170 8282 every Monday to Friday from 8:30 AM - 5:30 PM (excluding public holidays) to cancel your insurance policy.
Etiqa
You can contact them via live chat at https://www.eti.qa/livechat, email them at info@etiqa.com.my, or through their customer hotline service at (+603) 130013 8888 every Monday to Friday from 9:00 AM - 5:00 PM (excluding public holidays, Saturday and Sunday) to cancel your insurance policy.