If you are facing issues with the Scan &amp; earn points feature, please contact our customer support via live chat/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
If you are facing issues with the Mesra Rewards card please contact Mesralink at 1-300-22-8888 or email <a href="mailto:mesralink@petronas.com">mesralink@petronas.com</a>.

Who should I contact if I have issues with the Scan & earn points feature?

Tap rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29496014425997" alt="Step 1.png" width="375" height="764">
<hr>
Show the barcode to the cashier to be scanned. If it is too small, you can tap the barcode to enlarge it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29496029583245" alt="Step 2.png" width="347" height="692"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/29496029583885" alt="Step 3.png" width="346" height="690">
<hr>
You will see this success screen if the transaction is successful.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29496014428429" alt="Step 4.png">

How do I use the Scan & earn points feature on the Setel app?

Yes, you can. However, we recommend switching to the Scan &amp; earn points feature as it has more <a href="https://help.setel.com/article/360042853371/what-is-the-benefit-of-using-a-virtual-mesra-card-on-the-setel-app">benefits</a>.

Can I use my physical Mesra Rewards card and the Scan & earn points feature to collect points at the same time?

Please ensure your app is updated to the latest version.

Why can't I see the Scan & earn points feature?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

Help topics