There will be no transfer of credit over to your new Cardless PETRONAS SmartPay account as it will be set up as a new account.

Will my physical PETRONAS SmartPay card balance be transferred over to my Cardless PETRONAS SmartPay account?

The activation process will take 3-5<span id="5fca4bb3-a18f-40bb-9321-97cc51c28068" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="5fca4bb3-a18f-40bb-9321-97cc51c28068"> business days. You will receive an email once your account is activated.

How many days will it take to activate my Cardless PETRONAS SmartPay account?

You will need to provide us with the following:
<ol class="ak-ol" style="--ed--list--item-counter--padding: 2.385ch;" start="1" data-indent-level="1">
<li>All Director's IC</li>
<li>SSM Section 17</li>
<li>SSM Corporate Information</li>
<li>KPDN’s SKDS approval letter and approved vehicle list (if applicable)</li>
</ol>
Check out our article on <a href="https://help.setel.com/article/17535130492557/is-my-company-eligible-to-sign-up-for-cardless-petronas-smartpay">Cardless PETRONAS SmartPay qualifications</a> to see if your company qualifies!
You may also refer to our articles on the <a href="https://help.setel.com/topics/24447196958349/subsidised_diesel">Subsidised Diesel Control Scheme</a> to learn more about SKDS.

What documents do I need to register for a Cardless PETRONAS SmartPay account?

From the homepage, select Card transactions under Card issuing on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534336323341">
<hr>
All transactions made with the card will be shown.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534325219469">
<hr>
You can click on a specific card transaction to view more details.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534326099341">

How do I view my Cardless SmartPay transaction history?

All fleet users will be required to download the Setel app on their phones and register an account. 
 Once they have a verified Setel account, the admin will be able to link the Cardless PETRONAS SmartPay account to their phone number registered on the Setel app.

How will the fleet users get access to their fuel allowance?

Unfortunately, no. Cardless PETRONAS SmartPay can only be used to pay for fuel.

Can Cardless PETRONAS SmartPay be used to pay for non-fuel purchases?

If the application was rejected due to <span id="00f4f6a4-5d8d-4c72-8e3f-9c854e1d1d7b" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="00f4f6a4-5d8d-4c72-8e3f-9c854e1d1d7b">incomplete/insufficient documents, our customer support will assist you.

What if my Cardless PETRONAS SmartPay application is rejected?

To reload your prepaid balance, go to the homepage and click Top-up.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534235102221">
<hr>
Enter the amount and select Top-up now. You will be redirected to the checkout page.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534266944269">
<hr>
Input the mobile number of the Setel account to be used for the top-up. Enter the OTP sent to that number.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534222893581">
<hr>
Choose your payment method. You can choose to top up with your Setel wallet or credit/debit card linked to your Setel account(if any).
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534284579341">
<hr>
Input your 6-digit PIN to authorise the top-up transaction
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534238224141">
<hr>
You have successfully topped up your account.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534254662797">

How do I add funds to my Cardless PETRONAS SmartPay account?

You can register by tapping the Fuel for fleets or companies icon on the homepage of the Setel app.
Do note that you will need to have successfully incorporated with the Companies Commission of Malaysia (also known as Suruhanjaya Syarikat Malaysia) and have a business registration number to sign up for Cardless PETRONAS SmartPay.

How can I register for Cardless PETRONAS SmartPay?

**NOTE
Remember to first <a href="https://help.setel.com/article/17534335400717/how-do-i-create-digital-cards-and-link-them-to-my-fleet-users">create a digital Mesra Rewards card for the employee</a>.
At any PETRONAS station, open the Setel app and tap the payment method.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416764995213" alt="Image.png">
<hr>
Select SmartPay as the payment method
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416764995597" alt="Image-1.png">
<hr>
Tap Purchase fuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416773454605" alt="Image-2.png">
<hr>
Select your pump number and enter how much you want to refuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416764997005" alt="Image-3.png">
<hr>
Enter your passcode.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416764997517" alt="Image-4.png">
<hr>
A reminder on fuel type restrictions will appear.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416773456141" alt="Image-5.png" width="350" height="713">
<hr>
Once you have finished reading, tap Ok, got it to proceed. You can then exit the vehicle and refuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416764998669" alt="Image-6.png" width="350" height="713">
<hr>
You will receive a receipt once fuelling is completed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28416773457037" alt="Image-7.png">

How can my fleet users purchase fuel with Cardless PETRONAS SmartPay?

There are no additional charges when you add new fleet users.

Is there a fee to add new fleet users?

Our customer support typically replies within 3-5 business days. If you do not receive any response, you can contact us via live chat on the Setel app or our <a class="css-tgpl01" title="https://www.setel.com/" href="https://www.setel.com/" data-testid="link-with-safety" data-renderer-mark="true">website</a>.

What should I do if I do not receive any email/responses from Setel?

You can add as many users as you want as long as they have a Setel account registered. You can add them on the dashboard via the phone number they registered on their Setel app.

How many fleet users can I have on my account?

Your account might have been frozen/closed because
<ul>
<li>suspicious activity was detected.</li>
<li>the account has been closed.</li>
</ul>
You can contact our customer support via live chat on the Setel app or our <a class="css-tgpl01" title="https://www.setel.com/" href="https://www.setel.com/" data-testid="link-with-safety" data-renderer-mark="true">website</a> for assistance.

Why is my account is frozen/dormant?

From the homepage, select Cards under Card issuing on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17597391729165">
<hr>
At the top right corner, click on Create, then Add card.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534303350925">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534320554765">
<hr>
Enter the following details:
<ol>
<li>Name</li>
<li>Display name</li>
<li>Setel registered mobile number</li>
</ol>
Setel registered mobile number will be used to link the virtual fleet card to the Fleet driver’s Setel app account.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534365955981">
Once saved, the created card will be linked to the Setel account.

How do I create digital cards and link them to my fleet users?

Unfortunately, Cardless PETRONAS SmartPay only offers the prepaid model for now. <span id="42235f74-fc5d-4f51-b26b-97932c0681e3" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="42235f74-fc5d-4f51-b26b-97932c0681e3">We are working to include the postpaid model in the future.

Does Cardless PETRONAS SmartPay have a postpaid model?

Log into the <a href="https://pdbdashboard.setel.my/login">PETRONAS dashboard</a>.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28029781271181" alt="1.Login PETRONAS.png">
<hr>
Click Settings.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28029719351565" alt="2.Settings.png">
<hr>
Click General. If your account is activated, the status for Card transaction will show enabled. You will also receive an email notification when your account has been activated.
**NOTE
If you have other enquiries, please contact us via live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email us at  <a class="css-1rn59kg" title="mailto:hello@setel.com" href="mailto:hello@setel.com" data-testid="link-with-safety" data-renderer-mark="true">hello@setel.com</a>.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/28063029770893" alt="General.png">

How do I check my SmartPay account activation status?

From the homepage, select Cards under the Card issuing section on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508445875597" alt="1.png">
<hr>
Click on the card you wish to set a limit on.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508445886605" alt="2.png">
<hr>
Scroll down to the Restrictions section and under the Velocity check restrictions, click Edit.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508445878413" alt="3.png">
<hr>
Choose the limitation you want to add. Do note that the single transaction limit refers to the limitation imposed per transaction.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508429452685" alt="4.png">
<hr>
You can limit the card by the transaction amount or number of transactions. Once done, apply it by clicking Save changes.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508429455501" alt="7.png">
<hr>
The saved limitation will be displayed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508429456525" alt="6.png">

How do I set up the transaction limit for a card?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

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