Yes, we provide towing and fuel delivery services for motorcycles too!

Is auto assistance available for motorcycles?

<h2 id="h_01HHENSXSCE9326BKB087YPT2X">In the case of a different battery model or switching between battery replacement and jump-start</h2>
The change will be processed and will be reflected in the Setel app. If additional payment is required, you will be directed to the payment checkout before the service is resumed. However, for any partial refunds, do reach out to Bateriku at +6011-1600-8080 for further details.
 
<h2 id="h_01HHENT708T7CV3ZVERCV6NYMN">In the case of services before payment or change of services other than stated above</h2>
Your current order will be cancelled and refunded (by Bateriku) and a new order will be created. We highly suggest initiating a follow-up with Setel to ensure the service is recognised by us to enjoy our rewards.
Do note that orders made outside of Setel are at your sole discretion.

The mechanic says I require a different service, what happens now? How will the additional payment for the updated service be processed?

Yes.
You can choose to stick to your original request and the mechanic will do their best to resolve the issue. You can also choose to cancel the request and seek a refund from Bateriku.

Can I decline the suggested change in service and stick to my original request? What if I do not agree with the service or cost?

This is part of the service provider’s standard procedure to ensure their mechanics have arrived at the scene and are attending to the right vehicle. This also helps to prevent any fraud cases.

Why is the mechanic taking a picture of my vehicle?

If the new service is more expensive, you will be required to top up the difference. The mechanic will guide you on the upgrade process accordingly. Remember to pay with the Setel app to earn extra Mesra Rewards points. For every RM5.00 spent, you will get 1 point.
 
If the new service is cheaper, you can request the mechanic to process a partial refund. The mechanic will guide you on the refund process accordingly.

I booked a service but the mechanic says I need a different service. What should I do?

The service provider will do their best to respond as soon as possible though you may occasionally experience a response time of over 5 minutes that may be caused by a high number of incoming requests.
Reach out to Setel customer service if the delay is taking too long via the live chat in the app/<a href="https://www.setel.com/">website</a>.

What if the service provider does not respond?

On further inspection, the mechanic has determined that the initial product or service might not resolve the issue. Therefore, a new solution was provided to ensure that you can get back on the road.

Why did the mechanic recommend a different service than what I initially requested?

Each service provider will follow the following schedule:
Bateriku: Within 2-5 minutes

How long does it take for the service provider’s customer service to respond to my request for auto assistance?

We know the dread of anxiety when it comes to vehicle breakdowns. To give the best service tailored to your needs, the service provider will call you to fully understand your situation and to confirm details like your exact location and vehicle model.

Why do I need to wait for the service provider to contact me?

Each on-duty mechanic will wear the official uniform of the service provider.
If you doubt the identity of the mechanic, you can call the service provider directly from Setel auto assistance to verify.

How do I identify the identity of the mechanic?

No. Only one active service request is allowed at a time. The active service must be either completed or cancelled before a new service request can be made.

Can I make multiple service requests for auto assistance?

Before the mechanic is dispatched, you will receive a call from the mechanic to confirm your location.

How do I know when the mechanic is coming to help?

You should call the service provider for further assistance.
If the battery replacement was done by Bateriku, please call our partner directly at +601116008080.

Who should I call for a battery warranty claim or battery problem after the service?

Unfortunately, based on your current location and vehicle brand and/or model, there may be occasions where the battery for your vehicle may not be available due to it being out of stock or stock has been discontinued.

Is battery availability guaranteed for all vehicles at any time?

Unfortunately, no.
According to our terms and conditions, no cancellation is allowed after the payment has been made.

Can I cancel the auto assistance job request after the payment has been made?

Once informed of the cancellation, Bateriku may take up to 14 business days to process your refund. Do reach out to +601116008080 for further information.

How long does it take to process my auto assistance refunds?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

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