Setel Help - BUDI MADANI

BUDI MADANI

General information

Where can I download the Setel app?

What fuel types can I purchase with BUDI MADANI?

Can I purchase RON97 fuel with BUDI MADANI?

Where can I download the Setel Lite app?

Does Setel support BUDI MADANI?

What if I need further assistance or information on BUDI MADANI?

Does Setel Lite support BUDI MADANI?

What is the difference between the Setel Lite app and Setel app?

BUDI MADANI eligibility

Can I transfer my BUDI MADANI Diesel eligibility?

What are the eligibility criteria for BUDI MADANI?

How do I check my BUDI MADANI eligibility with Setel?

How do I check my BUDI MADANI eligibility with Setel Lite?

Account verification

How long does the account/eKYC verification take?

How do I verify my account/perform e-KYC using Setel?

Purchasing BUDI MADANI fuel

Do I still need to show my IC at the counter to purchase BUDI MADANI fuel when I already have Setel Lite?

Can I purchase BUDI MADANI fuel with Setel Lite at petrol stations other than PETRONAS?

How do I pay for fuel using BUDI MADANI with Setel?

How do I purchase fuel with BUDI MADANI using Setel Lite?

Do I still need to show my IC at the counter to purchase BUDI MADANI fuel when I already have Setel?

How is my fuel purchase calculated with BUDI MADANI?

Can I purchase subsidised fuel with Setel at petrol stations other than PETRONAS?

Eligible balance

How do I view my BUDI MADANI monthly eligible balance in Setel?

How do I view my BUDI MADANI monthly eligible balance in Setel Lite?

Payment

Can I use Family Wallet to purchase fuel with BUDI MADANI subsidy?

What payment methods can I use to purchase BUDI MADANI fuel using Setel?

What payment methods can I use to pay for BUDI MADANl using Setel Lite?

Mesra Rewards points

Can I redeem Mesra Rewards points in Setel Lite?

Can I redeem Mesra Rewards points in Setel?

How are Mesra Rewards points calculated for BUDI MADANI purchases?

Troubleshooting

My full name/IC number is incorrect in the app. What should I do?

What if I accidentally selected the wrong pump number?

What can I do if there is a mistake in the receipt details such as station name, pump number, fuel amount or points earned?