Am I eligible for this promotion offer?
The campaign is open exclusively for Mesra customers who receive the SMS offer from Setel. 
<hr>
How can I get this promotion offer?
To redeem the promotion offer, present the SMS received from Setel to the Setel's staffs at the PETRONAS stations. Setel's staff will key in the promo code and redeem the offer for you.
<hr>
How can I collect the RM20 cashback?
To get RM20 cashback, top up a minimum of RM20 in a single transaction on the Setel app . RM20 cashback will be credited to your Setel wallet instantly. 
<hr>
What can I use the cashback earned for? 
The cashback earned can be used for transactions within the Setel app which includes paying for fuel, motor insurance, parking and items in Kedai Mesra, Deliver2Me, and at any merchant's online or physical stores that accepts Setel as a payment method.
<hr>
Is there an expiry date for the cashback I received?
The RM20 cashback has a 30 days expiry date from the day the cashback was credited to your Setel wallet.

RM20 Setel cashback FAQ

What is the campaign period?
The campaign period is from 1 July 2024 to 31 December 2024.
<hr>
How do I receive the RM20 cashback?
After successfully purchasing a battery replacement via the “24/7 auto assistance” feature on the Setel app, you will directly receive the RM20 cashback into your Setel account within 14 working days.
This order and battery replacement must be completed by a Bateriku service personnel. Orders that have been cancelled and then re-ordered via platforms other than Setel will not be eligible for this campaign.
<hr>
How would I know if I have received the RM20 cashback in my Setel account?
Within 14 working days from the payment date, tap More &gt; Payment History in the Setel app to confirm you have received your RM20 cashback.
<hr>
Will the RM20 cashback expire?
The cashback will not expire and will be eligible for use as long as your Setel account remains active.
<hr>
Where can I use the earned RM20 cashback?
Setel cashback can be used to purchase fuel, shop at Setel Pay online and offline merchants, purchase items in Kedai Mesra, or even pay for other features in Setel such as parking fees, auto assistance, motor insurance, EV charging as well as Deliver2Me.
<hr>
Is there a limit to the number of times a user can receive the RM20 cashback?
There is no limit. You are eligible for RM20 cashback for every car battery replacement purchased during the campaign period.

RM20 Cashback for Car Battery Replacement Campaign FAQ

How can I join the Refer A Friend promotion?
This promotion is open to all existing Setel users. To join, please share your unique Setel referral code with friends and family and get them to spend a total of RM30 on Setel. 
Both you and your successful referral will then be rewarded with RM5 Setel Cashback each.
<hr>
How do I refer a friend?
Kindly refer to the steps below to refer a friend or family:
<ol>
<li>Select Profile located at the bottom right.</li>
<li>Tap on the Refer a friend icon below your name.</li>
<li>Tap Invite contacts or any social media icons.</li>
<li>Select the person you wish to send it to.</li>
</ol>
<hr>
How long will it take to get my reward?
The reward will be granted after 48 hours for verification purposes. During the verification process, the reward transaction will have the Processing status.
If you do not see any status, please update your app to the latest version.
<hr>
How does the referral code work?
When your friend registers with Setel using your referral code and accumulates a total of RM30 in purchases, you will receive RM5 for the successful referral. 
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">Referral count</td>
<td class="wysiwyg-text-align-center" style="width: 50%;">Reward</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">1st Referral </td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM5</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">2nd Referral</td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM5</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">3rd Referral </td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM5</td>
</tr>
</tbody>
</table>
<hr>
Does my friend have to spend on a specific feature/item to qualify? 
As long as your friend uses your unique referral code to register and spend at least RM30 via the Setel app on any of the items below, you will both get the RM5 Setel Cashback.
<ul>
<li>Fuel</li>
<li>Deliver2Me</li>
<li>Kedai Mesra</li>
</ul>
<hr>
How many times can my referrals get the RM5 reward?
They will get the reward one time only. 
Don’t worry, they can get another RM5 by referring their friends and families who have not registered yet.
<hr>
How many times can I get the RM5 reward?
You will receive RM5 once for each referral that has successfully accumulated RM30 in purchases.
<hr>
Is there any expiration date for the referral reward?
There is no expiry date and you can use it anytime.
<hr>
How many friends can I refer?
There is no limitation and you can refer to as many people as you want.
<hr>
My friend has registered on his Setel account but has not made any transactions. Can I still refer him?
Unfortunately, no. You can only refer new unregistered users to the app. If your friend has registered his Setel account, the referral process will not be successful.
<hr>
My friend has completed his/her Setel account registration with my referral code. Is there a time limit for him/her to complete RM30 worth of transactions via the Setel app?
Currently, there is no specific time limit. We will make an announcement if there are any changes.
<hr>
I have referred 3 friends but only 2 have completed their Setel account registration with my referral code and performed transactions worth RM30, what is my reward amount?
You will only be rewarded with the RM5 credit for every new user who successfully registers an account and performs transactions of at least RM30.
In this case, you will get RM10 Setel Cashback and your 2 friends will be rewarded with RM5 Setel Cashback each.
<hr>
My friends did not use my referral code to register for their Setel account but they performed a minimum refuel of RM30. Will my friends and I get rewarded with the RM5 Setel Cashback?
Unfortunately no. Your friends must complete their Setel account registration with your unique referral code and spend at least RM30 with the Setel app.

Refer A Friend FAQ

How do I get the full privileges for my Maybank PETRONAS card on Setel?
To get all the privileges of your Maybank PETRONAS card on Setel, link your card to the Setel app via the CardTerus feature. This will make you eligible for TreatsPoints or cashback with every payment made using the card.
*Terms &amp; Conditions apply
<hr>
When will I receive my TreatsPoints after a successful transaction?
TreatsPoints will be credited to your account as per usual, according to Maybank's system. If you experience any issues with your TreatPoints, please contact your card provider.
<hr>
How can I link my card to the Setel app? 
Check out our article on <a href="https://help.setel.com/article/360004606911/how-do-i-link-a-credit-debit-card-in-setel">how to link a credit/debit card</a>.
<hr>
How many times can I get TreatsPoints and cashback perks bonuses?
You can get the bonuses for each transaction made through CardTerus per your card's terms and conditions. 
For Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i holders, the cashback is capped at RM50 per month.
<hr>
Is this TreatsPoints different from the existing TreatsPoints offered by Maybank?
No, these TreatsPoints are the same as the regular ones.
<hr>
What rewards will I get if I link my Maybank PETRONAS cards to Setel?
Maybank PETRONAS Visa Platinum and Visa Gold cardholders will earn 5x TreatsPoints on weekdays and 8x TreatsPoints on weekends when spending via CardTerus on the Setel app.
Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i holders will get 8% cashback on weekends and 1% cashback on weekdays when spending via CardTerus on the Setel app (capped at RM50 per month into credit card). The cashback will be credited to your Maybank credit card.
<hr>
Where can I shop to earn the TreatsPoints and cashback perks bonus?
Any successful transaction made using the selected cards through the CardTerus feature in the Setel app will entitle you to the bonus rewards offered by your card. 
<hr>
How long will the TreatsPoints and cashback perks bonus be available?
The TreatsPoints and cashback perks bonuses will be available indefinitely until further notice. 
<hr>
What do I do with my TreatsPoints bonus?
You can use your TreatsPoints to redeem rewards offered by the issuing bank, just like your regular TreatsPoints.
<hr>
What's the difference in rewards before and after September 1st 2023 on Setel?
Before the Mega Perks promotion, Maybank PETRONAS Visa Platinum and Visa Gold cards usually offered 1x TreatsPoints. Now, card holders can earn 5x TreatsPoints on weekdays and 8x TreatsPoints on weekends when spending via CardTerus on the Setel app.
Similarly, the Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i usually offer 1% cashback perks. Now, they offer 8% cashback on weekends and 1% cashback on weekdays when spending via CardTerus on the Setel app (capped at RM50 per month).
<hr>
How can I find out more about the terms and conditions?
For more information on the benefits/mechanics of the card, check out <a href="https://www.maybank2u.com.my/maybank2u/malaysia/en/personal/cards/credit_cards_listing.page?">Maybank's credit card page</a> and select the credit card you want more info about.

Mega Perks: Maybank PETRONAS cards FAQ

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

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