<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">No paper receipts are required.<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">
<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">The local authorities will use your vehicle plate number to check the validity of the booking.

Do I need to display receipts on the windshield of my car?

The accepted payment methods are Setel Wallet, CardTerus (debit/credit card), and Family Wallet. If Setel Wallet is selected, please make sure you have a sufficient balance to prevent any inconvenience when making a payment.
The payment will be charged based on the selected payment method in the Setel app.

What payment method can I use to pay for Street parking?

Tap the Parking icon.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626001962637" alt="How to use street parking 1.png">
<hr>
Tap Street parking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626001964429" alt="Step 1 - Street parking.png">
<hr>
Tap Park now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626001966349" alt="Step 2 - Park now.png">
<hr>
Check your parking location. You can search for your street name by tapping the magnifying glass icon. Once correct, tap Continue.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626001966605" alt="Step 3 - Confirm location.png">
<hr>
Tap change.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626016116749" alt="Step 1 - Change.png">
<hr>
Tap Add new vehicle to add a new vehicle.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626016117005" alt="Step 2 - Add new vehicle.png" width="343" height="645">
<hr>
Enter your car details and tap Add vehicle.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626016117773" alt="Step 3 - Add vehicle.png" width="343" height="645">
<hr>
A notification will appear if the vehicle was added successfully.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626016119693" alt="Step 4 - Success.png">

How do I add a new vehicle for Street parking?

Yes.
You can enable more than one vehicle under your Setel account. However, only one vehicle can use automated parking at a time.
For example: You have enabled two cars for automated parking in your Setel account. After car #1 entered a car park, car #2 cannot use automated parking in your Setel account anymore.
 
We recommend the primary driver of a vehicle to enable automated parking in their own Setel account.

What if I own more than one vehicle, can I enable all of them in my Setel account?

A session might have been created because the license plate reader detected the wrong car plate number or the vehicle is being used by your friends/family. Upon leaving the car park, your Setel Wallet will be charged because the vehicle is registered under your account.
If you have been wrongly charged, reach out to our customer support via live chat on the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance.

Why do I have an active parking session when I am not using the parking feature?

Yes.
You can register your friend’s or family’s vehicle under your Setel account, but only one active parking session is allowed at a time.

Can I pay the parking fee for my friends and family using my Setel account?

Don’t worry! The session will be cleared automatically after a certain period. We will investigate further and manually charge the parking session if needed.

What should I do if I have exited the car park but the parking timer is still running?

We’re sorry you experienced that. If retrying doesn't work, you can tap a bank card to enter/exit the parking location.
Here are some troubleshooting steps if you encounter issues with the scanners:
<ul>
<li>
Brighten your environment
<ol>
<li>Ensure you're in a well-lit area.</li>
<li>Increase the brightness of your phone screen. 
</li>
</ol>
</li>
<li>
Adjust the distance
<ol>
<li>Make sure the QR code is within an optimal range for scanning. 
</li>
</ol>
</li>
<li>
Check car window tint
<ol>
<li>If scanning from inside a vehicle, ensure the window tint isn't too dark.</li>
</ol>
</li>
</ul>
If you are still unable to enter/exit, please contact the car park help desk/car park management of the parking location for an immediate response. Alternatively, you can reach out to our live chat agents through the Setel app/<a href="https://www.setel.com/">website</a> for assistance.

What should I do if the scanner fails to scan my QR code and I get stuck at the car park entry/exit?

Majlis Bandaraya Seremban (MBS)
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days:
<ul class="ak-ul" data-indent-level="1">
<li>
Monday to Friday - All locations
</li>
<li>
Saturday, Sunday &amp; public holidays - only Pasar Besar Seremban and Jalan Pasar (under Pusat Bandar Seremban)
</li>
</ul>
Non-operating days: 
<ul>
<li>Saturday, Sunday &amp; public holidays - other locations except Pasar Besar Seremban and Jalan Pasar (under Pusat Bandar Seremban)
</li>
</ul>
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
Monday to Friday:8:00 AM to 5:00 PM
Saturday, Sunday &amp; public holidays: 8:00 AM to 1:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.60 per 60 minutes
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
60 Minutes
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration:
<ul>
<li data-renderer-start-pos="11041">Weekdays (Mon-Fri) - 9 hours</li>
<li data-renderer-start-pos="11075">Saturday, Sunday &amp; public holidays - 5 hours</li>
</ul>
Maximum parking charge:
<ul class="ak-ul" data-indent-level="2">
<li>
Weekdays (Mon-Fri) - RM5.40
</li>
<li>
Saturday, Sunday &amp; public holidays - RM 3.00
</li>
</ul>
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Bandaraya Seremban (MBS)

Check your device’s notification settings and ensure that notifications from the Setel app are allowed.

Why didn’t I receive a notification when my parking session was expiring?

There are no transaction fees for using QR parking with Setel.
You will only need to pay the parking fees based on the location’s parking rate.

Are there any transaction fees for using the Setel app?

Enforcers/authorities will check your vehicle plate number to determine the validity of your parking session.
The parking site, booking duration, and payment will be verified.

How do enforcers/authorities know I have paid for parking?

Tap the Parking icon.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625975919373" alt="How to use street parking 1.png">
<hr>
Tap Street parking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625992731661" alt="Step 1 - Street parking.png">
<hr>
Tap Park now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626013875085" alt="Step 2 - Park now.png">
<hr>
Check your parking location. You can search for your street name by tapping the magnifying glass icon. Once correct, tap Continue.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625975921677" alt="Step 3 - Confirm location.png">
<hr>
Tap change.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625992732941" alt="Step 1 - Change.png">
<hr>
Tap Edit to change the details of a vehicle.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626013878669" alt="Step 2 - Edit vehicle.png" width="343" height="645">
<hr>
Update your car details and tap Update details.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626006187661" alt="Step 3 - Update details.png" width="343" height="645">
<hr>
A notification will appear if the update is successful.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19626013880205" alt="Step 4 - Success update vehicle.png">

How do I edit vehicle information for Street parking?

We follow the normal parking rate set by the local council or parking vendor without any additional fees.

How much does it cost to park using the Street parking in Setel?

Perbadanan Putrajaya (PPJ)
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Monday to Saturday 
Non-operating days: Sunday and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
8:00 AM to 6:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.50 per 60 minutes
1-day rate: RM 4.00
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
60 Minutes
 
1-day rate: Full day
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration - 10 hours
Maximum parking charge - RM 4.00
 
1-day rate - All locations, 10 hours/full day (RM 4.00)
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Perbadanan Putrajaya (PPJ)

Majlis Bandaraya Seremban: Nilai 
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Monday to Friday
Non-operating days: Saturday, Sunday, and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
8:00 AM to 5:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.60 per 60 minutes
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
60 Minutes
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration - 9 hours
Maximum parking charge - RM 5.40
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Bandaraya Seremban: Nilai 

You can view your active parking session at the homepage of the Setel app. Tap the banner to view the active parking session card. <img src="https://setelappsupport.zendesk.com/hc/article_attachments/29507979429517" alt="Time left.png" width="375" height="763">
You will be able to view all of your current active session details such as:
<ul>
<li>location of the parking.</li>
<li>parking start time and end time.</li>
<li>duration of your parking and total paid amount.</li>
<li>vehicle plate number.</li>
</ul>

How do I check my active street parking session and see how much time is left?

Normal zone allows users to park up to the maximum parking time (e.g. 10 hours).
 
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours. The restriction rule was implemented at several busy areas that are known as “hot zones” within the councils. The location names, parking rates, and minimum and maximum charges differ by councils. You can refer to our <a href="https://help.setel.com/article/10184517943949/what-are-the-council-rules-for-on-street-parking">council rules</a> article for more information.

What is the difference between the normal zone and the Zon Parkir 2 Jam?

Yes.
There is no minimum amount required in your Setel Wallet to enter the car park. However, before exiting, please ensure you have sufficient balance in your Setel Wallet for your parking fee to be deducted.
 
Rest assured, your parking is still valid/active until you exit the car park. The Setel app will notify you if you have an insufficient balance in your wallet. Please make sure you turn on the notification to get notified.

I have a low balance in my Setel Wallet, can I still enter the parking location?

Yes.
You can extend your parking duration anytime at the active parking session card page. Tap Extend Duration at the countdown timer. You will then be prompted to authorise the transaction.
To avoid any issues, we will send you a notification 15 minutes before your booking expires as a reminder. To ensure timely delivery of these alert messages, please ensure that notifications from the Setel app are enabled.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19637925002509" alt="Extend duration.png">
⚠️ Once your parking duration has expired, you will no longer be allowed to extend your parking duration. You will need to book a new parking session.

Can I extend my parking duration for Street parking?

Unfortunately, no.
Our QR code is dynamic and will change every 10 seconds for security reasons. Any screenshots will be invalid which will result in a failed entry/exit.

Can I use screenshots of my friends or family’s Setel QR code?

All regulations regarding pricing, non-working days, and public holidays/non-operational hours will be as per the local authorities.
For example, on Sundays when the parking is free, you will see the relevant prompt in the app.
The same will apply if you are trying to book late in the evening as parking is free after 7:30 PM.

Do I have to pay for non-working days/public holidays/non-operational hours?

Tap the Parking icon.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625773763853" alt="How to use street parking 1.png">
<hr>
Tap Street parking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625773765005" alt="Step 1 - Street parking.png">
<hr>
Tap Park now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625803405837" alt="Step 2 - Park now.png">
<hr>
Check your parking location. You can search for your street name by tapping the magnifying glass icon. Once correct, tap Continue.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625773767437" alt="Step 3 - Confirm location.png">
<hr>
Select your vehicle and parking duration. Once confirmed, tap Pay.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625773767821" alt="How to use street parking 5.png">
<hr>
Details about the parking session will be displayed in real-time on the Setel app. You will get notified when your session is about to end if your notifications are enabled.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625803408525" alt="How to use street parking 6.png" width="353" height="663"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/19625803409421" alt="How to use street parking 7.png" width="332" height="661">

How do I use the Street parking feature in the Setel app?

Yes. Your parking is still valid/active until you exit the car park.
However, you will need to top up your wallet to pay for the parking fee before exiting.

What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active?

You can select your Setel Wallet or your credit/debit card as the payment method. Please ensure you have sufficient balance before exiting to avoid any issues.
We highly recommend enabling auto top-up. With auto top-up, you will never experience a low wallet balance as your Setel Wallet will be automatically topped up when the balance falls below the specified amount.

How can I pay for my automated parking with the Setel app?

Setel automated parking provides a convenient and seamless parking experience. All you have to do is enter a parking area and Setel will track your parking session.
<ul class="ak-ul" data-indent-level="1">
<li>Enjoy a ticketless and cardless parking payment experience.</li>
<li>Save time from queueing at the autopay machines and no more rushing to find your vehicle as payment will only be made at the exit.</li>
<li>No more risk of misplacing the physical parking tickets.</li>
<li>Save more trees by eliminating the use of physical tickets and cards upon entry or exit.</li>
<li>Earn Mesra Rewards points.</li>
</ul>

Why should I use ticketless and automated parking with Setel?

No.
Unfortunately, we do not support monthly passes at the moment. Stay tuned for the update!

Does Setel Street parking support a monthly pass?

Street parking provides a convenient parking payment experience within the comfort of your car. With Setel’s ticketless parking payment, you only need to confirm the location, go park, and pay for your parking without worrying about getting summoned.
You can also earn Mesra Rewards points when you pay your parking fees using the Setel app.
No more coins or parking coupons needed!

Why should I use the Street parking feature within the Setel app?

Yes. An internet connection is required to use QR parking.

Is an internet connection required to use QR parking?

You will receive a push notification when your QR parking session has started.
To receive the notification, you will need to enable notifications for the Setel app.

How do I know my QR parking session has started?

Our cameras are smart, but sometimes they can get a little confused. This issue may happen due to several factors including (but not limited to):
<ul>
<li>
Non-standardised JPJ car plate number
</li>
<li>
Shiny letters or plates causing glare
</li>
<li>
Letters on the plate are located too close together, especially with narrower characters like “1”
</li>
<li>
Incomplete plate numbers being displayed on the plate, especially broken numbers or letters
</li>
<li>
The vehicle has the plate located in a non-standard or difficult-to-view location
</li>
<li>
The vehicle is in motion
</li>
</ul>

Why was my car plate undetected at the car park entry/exit?

No.
We don’t check plate numbers so registration is not needed. You can use your Setel QR code instantly with your registered Setel account.

Do I need to register my vehicle in the Setel account to use QR parking?

To end your active parking session, simply show the Setel QR code to the QR code reader at the boom gate. Once successfully scanned, your parking fees will be from your selected payment method.

How do I end my active QR parking session?

Majlis Bandaraya Kuala Terengganu (MBKT)
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Saturday to Thursday
Non-operating days: Friday and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
8:00 AM to 6:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.30 per 30 minutes
1-day rate: RM 6.00
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
30 Minutes
 
1-day rate: 10 hours
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration - 10 hours
Maximum parking charge - RM 6.00
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Bandaraya Kuala Terengganu (MBKT)

Street parking is a parking payment system that connects to the local authorities which allows you to pay for street parking or parking at the roadside within the area of the local authorities.

What is street parking?

Tap Parking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29501603559309" alt="How to use street parking 1.png">
<hr>
Toggle the vehicle to enable automated parking. You can activate multiple vehicles, but only 1 vehicle can use automated parking at a time.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29501603562893" alt="Parking 2.png">

How can I switch between vehicles for automated parking?

You can reach out to our customer support via live chat on the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance. You will need to provide a proof of transaction (receipt).
Once it has been confirmed a double charge happened, you will get the refund within 3 to 5 business days.

What should I do if I get double charged for the parking session?

You can refer to our <a href="https://www.setel.com/automated-parking">automated parking page</a> or check the available locations on the app from time to time.
We recommend enabling your push notification so that you won’t miss out on the news when there is a new car park that supports Setel's automated parking.
More locations will be available soon!

What are the available locations for Setel automated parking?

Yes. 
You can earn Mesra Rewards points for paying your parking fees via Setel (RM 5.00 = 1 Mesra Point). This applies to Automated parking, Street parking, and QR parking.

Do I earn Mesra Rewards points when I use the parking features on Setel?

Yes.
The final parking fee will be deducted from the account that has the vehicle enabled.

Can I still use automated parking if my phone is not with me, without an internet connection, or if I have no battery?

Majlis Bandaraya Kuantan (MBK) 
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Monday to Saturday
Non-operating days: Sunday and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
8:00 AM to 6:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.65 per 60 minutes
1-day rate: RM 4.80
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
60 Minutes
 
1-day rate: 8-10 hours
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration - 10 hours
Maximum parking charge - RM 6.50
 
1-day rate: All locations - 10 hours/full day (RM 4.80)
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Bandaraya Kuantan (MBK) 

Tap Pay and show your QR code to the reader.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508042936461" alt="How to use QR parking.png">
For entry - The barrier will be lifted and you can drive into the parking lot! For exit - Payment will be deducted and you can leave the parking lot!

How do I use the QR parking feature?

You can refer to the <a href="https://www.setel.com/qr-parking">QR parking page</a> for a list of available locations. You should also enable your push notification so that you won’t miss out on the news when there is a new car park that supports QR parking.
More locations will be available soon!

What locations are available for the QR parking feature with Setel?

Majlis Perbandaran Ampang Jaya (MPAJ)
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Monday to Saturday 
Non-operating days: Sunday and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
Monday to Friday: 08:00 AM to 6:30 PM
Saturday: 8:00 AM to 1:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
Normal zone: RM0.50 per 60 minutes
2 hours parking zone: RM 0.50 per 30 minutes
1-day rate:
<ul class="ak-ul" data-indent-level="1">
<li>
Monday to Friday - RM 5.50
</li>
<li>
Saturday - RM 2.50
</li>
</ul>
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
Normal zone: 60 Minutes
 
2 hours parking zone: 30 Minutes
 
1-day rate: Full day
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Normal zone:
<ul class="ak-ul" data-indent-level="1">
<li>
Maximum parking duration:
<ul class="ak-ul" data-indent-level="2">
<li>
Weekdays (Mon-Fri) - 10.5~11 hours
</li>
<li>
Saturday - 5 hours
</li>
</ul>
</li>
<li>
Maximum parking charge
<ul class="ak-ul" data-indent-level="2">
<li>
Weekdays (Mon-Fri) - RM5.50
</li>
<li>
Saturday - RM 2.50
</li>
</ul>
</li>
</ul>
2 hours parking zone:
<ul class="ak-ul" data-indent-level="1">
<li>
Ampang Point
<ul class="ak-ul" data-indent-level="2">
<li>
Max parking duration 2 hours (RM 2.00)
</li>
<li>
Min parking duration 30 minutes (RM 0.50)
</li>
</ul>
</li>
</ul>
1-day rate:
<ul>
<li data-renderer-start-pos="10315">
All locations:
<ul class="ak-ul" data-indent-level="1">
<li>
10.5 hours/full day (RM 5.50)
</li>
<li>
5 hours/full day (RM 2.50)
</li>
</ul>
</li>
</ul>
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Perbandaran Ampang Jaya (MPAJ)

We’re sorry you experienced that!
If you are stuck at the exit and unable to end the parking session, please contact the car park help desk/car park management of the parking location for an immediate response.
Alternatively, you can reach out to our live chat agents within the Setel app/<a href="https://www.setel.com/">website</a> for assistance.

What if the system doesn’t detect my car plate and I get stuck at the car park entry/exit?

Parking rates with Setel are the same as the standard rates at each car park. There are no additional fees.
You can check the parking rates of your location on our <a href="https://setel.com/parking-rates">parking rates page</a>.

What are the parking rates for automated parking?

Street parking with Setel is currently available at all councils under Selangor and several councils in other states. You can find more information on available locations via:
<ol>
<li>Setel website: <a href="https://www.setel.com/street-parking">Street parking landing page</a>
</li>
<li>Setel app: Street parking homepage</li>
</ol>
More locations will be available soon. Stay tuned for more updates!

Where can I park using the Street parking feature on Setel?

Yes.
You can book more than one session while an active parking session is running as long as the vehicle is registered.

Can I book more than one session at a different location for the same vehicle within the active parking session?

Parking sites that are not available will not show up in the app. You can refer to the list of participating councils for more information via:
<ol>
<li>Setel website: <a href="https://www.setel.com/street-parking">Street parking landing page</a>
</li>
<li>Setel app: Street parking homepage</li>
</ol>
We are working continuously with our partners to add more areas and parking sites.
Stay tuned for more updates!

Why can't I find my parking area? 

Please double-check that
<ol>
<li>Your vehicle plate number was entered correctly.</li>
<li>You selected the right council and the right location.</li>
<li>Your parking session was active when you got the ticket.</li>
</ol>
If all the information is correct, please contact our customer service via the live chat in the Setel app/<a href="https://www.setel.com/">website</a> or at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

What should I do if I paid for street parking via Setel but I still got a parking summon?

To enable automatic location, you will need to turn on your GPS and allow the app to have location access.
Once your GPS is enabled, the app will automatically display the nearest available parking locations.

How can I automatically identify available parking locations within the Setel app?

Tap Parking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19276817570701" alt="Parking.png">
<hr>
Enter your vehicle plate number and toggle your vehicle to enable automated parking. You can activate multiple vehicles, but only 1 vehicle can use automated parking at a time.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19303539970061" alt="Parking 2.png">

How do I use the automated parking feature?

No.
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours with a 1-hour quarantine time. You can only start a new parking session after the quarantine time ends.

Can I extend parking or add a new street parking session after using the Zon Parkir 2 Jam?

Majlis Perbandaran Kota Bharu (MPKT)
<table style="border-collapse: collapse; width: 108.429%; height: 220px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px;">
 
</td>
<td class="wysiwyg-text-align-center" style="width: 39.8784%; height: 22px;">
Description 
</td>
<td class="wysiwyg-text-align-center" style="width: 43.1549%; height: 22px;">Rules</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Booking type
</td>
<td style="width: 39.8784%; height: 22px;">
The booking is done either at the council level or at the particular location you selected.
</td>
<td style="width: 43.1549%; height: 22px;">Location-specific</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating days / Non-operating days
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable on operating days and FREE on non-operating days.
</td>
<td style="width: 43.1549%; height: 22px;">
Operating days: Saturday to Thursday
Non-operating days: Friday and public holidays.
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
Operating hours
</td>
<td style="width: 39.8784%; height: 22px;">
Parking is chargeable within operating hours
</td>
<td style="width: 43.1549%; height: 22px;">
8:00 AM to 6:00 PM
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Parking-Charges-Rules" data-renderer-start-pos="804">Parking charges rules</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Special rules on parking charges</td>
<td style="width: 43.1549%; height: 22px;">
Non-prorated charge Eg: If the user pays for an hour at 6:25 PM, the ending time will be at 7:25 PM.</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charges" data-renderer-start-pos="864">Charges </h4>
</td>
<td style="width: 39.8784%; height: 22px;">Parking charges rate </td>
<td style="width: 43.1549%; height: 22px;">
RM 0.40 per 30 minutes
1-day rate: RM 8.00
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Minimum-Duration" data-renderer-start-pos="899">Minimum Duration</h4>
</td>
<td style="width: 39.8784%; height: 22px;">
The parking booking is charged per: 
<ul class="ak-ul" data-indent-level="1">
<li>
30 minutes
</li>
<li>
60 minutes 
</li>
<li>
Full day
</li>
</ul>
</td>
<td style="width: 43.1549%; height: 22px;">
30 Minutes
 
1-day rate: 10 hours
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Charging-Method" data-renderer-start-pos="1002">
Charging Method
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The parking charges are based on locations, zones or council.</td>
<td style="width: 43.1549%; height: 22px;">
Flat fee for the full council
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Booking-Limits" data-renderer-start-pos="1084">
Booking Limits
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">The maximum booking duration. Certain zones, locations, and councils have a maximum booking duration to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">
Maximum parking duration - 10 hours
Maximum parking charge - RM 8.00
</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 25.3953%; height: 22px; text-align: center; vertical-align: middle;">
<h4 id="Quarantine-Time" data-renderer-start-pos="1218">
Quarantine Time
</h4>
</td>
<td style="width: 39.8784%; height: 22px;">Certain zones, locations, and councils have a quarantine time between bookings to handle the demand.</td>
<td style="width: 43.1549%; height: 22px;">N/A</td>
</tr>
</tbody>
</table>

Parking rules for Majlis Perbandaran Kota Bharu (MPKT)

Check your device’s notification settings and ensure that notifications from the Setel app are allowed.

Why didn’t I receive a notification when entering a parking location?

We are sorry for the unpleasant experience. This issue might happen because the license plate reader was unable to detect the car plate number or there was a system disruption while the parking system was trying to communicate with us.
 
In the meantime, you can use QR parking.

I have enabled my vehicle to use the parking feature, but why I don't see the active parking session on my Setel app?

Setel automated parking is a cashless and ticketless parking payment system that uses License Plate Recognition (LPR) to scan vehicle plate numbers and pay parking fees seamlessly.

What is automated parking with Setel?

Toggle OFF your vehicle on the automated parking page.

How to disable Setel automated parking?

The account that enables the vehicle for automated parking will be charged. A vehicle can only be enabled for automated parking on a single device at a time.

Which account will be charged if a vehicle is registered under 2 or more different accounts?

No.
In order to enable the vehicle on your Setel account, you will need to disable the vehicle on the other Setel account.

Can I enable the same vehicle with different Setel accounts?

Your active parking session will end automatically when the countdown timer expires and your parking duration ends.

How do I end my active street parking session?

The payment will be charged based on the selected payment method in the Setel app. Currently, the accepted payment methods are Setel Wallet and CardTerus (debit/credit card).
If Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid any issues.

What payment method can I use to pay for QR parking?

Sorry, no cancellations or refunds are allowed once the payment is authorised.
Setel does not handle any refunds for Street Parking.

Can I get a refund for Street parking?

To end your active parking session, simply exit the parking location. Once you have driven through the exit barrier gate, your parking fees will automatically be deducted from Setel, based on your selected payment method.
<img class="emoji" style="visibility: visible;" src="https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/atlassian/warning_32.png" alt=":warning:" width="20" height="20" data-emoji-short-name=":warning:" data-emoji-id="atlassian-warning" data-emoji-text=":warning:"> You cannot toggle off automated parking payments for a vehicle while an active parking session is in progress.
If you are unable to end the session, please contact the car park help desk/car park management of the parking location for an immediate response or reach out to our live chat agents within the Setel app/<a href="https://www.setel.com/">website</a> for assistance.

How do I end my active automated parking session?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

Help topics