Yes.
You can register your friend’s or family’s vehicle under your Setel account, but only one active parking session is allowed at a time.

Can I pay the parking fee for my friends and family using my Setel account?

We’re sorry you experienced that. If retrying doesn't work, you can tap a bank card to enter/exit the parking location.
Here are some troubleshooting steps if you encounter issues with the scanners:
<ul>
<li>
Brighten your environment
<ol>
<li>Ensure you're in a well-lit area.</li>
<li>Increase the brightness of your phone screen. 
</li>
</ol>
</li>
<li>
Adjust the distance
<ol>
<li>Make sure the QR code is within an optimal range for scanning. 
</li>
</ol>
</li>
<li>
Check car window tint
<ol>
<li>If scanning from inside a vehicle, ensure the window tint isn't too dark.</li>
</ol>
</li>
</ul>
If you are still unable to enter/exit, please contact the car park help desk/car park management of the parking location for an immediate response. Alternatively, you can reach out to our live chat agents through the Setel app/<a href="https://www.setel.com/">website</a> for assistance.

What should I do if the scanner fails to scan my QR code and I get stuck at the car park entry/exit?

There are no transaction fees for using QR parking with Setel.
You will only need to pay the parking fees based on the location’s parking rate.

Are there any transaction fees for using the Setel app?

Yes.
There is no minimum amount required in your Setel Wallet to enter the car park. However, before exiting, please ensure you have sufficient balance in your Setel Wallet for your parking fee to be deducted.
 
Rest assured, your parking is still valid/active until you exit the car park. The Setel app will notify you if you have an insufficient balance in your wallet. Please make sure you turn on the notification to get notified.

I have a low balance in my Setel Wallet, can I still enter the parking location?

Unfortunately, no.
Our QR code is dynamic and will change every 10 seconds for security reasons. Any screenshots will be invalid which will result in a failed entry/exit.

Can I use screenshots of my friends or family’s Setel QR code?

Yes. Your parking is still valid/active until you exit the car park.
However, you will need to top up your wallet to pay for the parking fee before exiting.

What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active?

Yes. An internet connection is required to use QR parking.

Is an internet connection required to use QR parking?

You will receive a push notification when your QR parking session has started.
To receive the notification, you will need to enable notifications for the Setel app.

How do I know my QR parking session has started?

No.
We don’t check plate numbers so registration is not needed. You can use your Setel QR code instantly with your registered Setel account.

Do I need to register my vehicle in the Setel account to use QR parking?

To end your active parking session, simply show the Setel QR code to the QR code reader at the boom gate. Once successfully scanned, your parking fees will be from your selected payment method.

How do I end my active QR parking session?

Yes. 
You can earn Mesra Rewards points for paying your parking fees via Setel (RM 5.00 = 1 Mesra Point). This applies to Automated parking, Street parking, and QR parking.

Do I earn Mesra Rewards points when I use the parking features on Setel?

Tap Pay and show your QR code to the reader.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/29508042936461" alt="How to use QR parking.png">
For entry - The barrier will be lifted and you can drive into the parking lot! For exit - Payment will be deducted and you can leave the parking lot!

How do I use the QR parking feature?

You can refer to the <a href="https://www.setel.com/qr-parking">QR parking page</a> for a list of available locations. You should also enable your push notification so that you won’t miss out on the news when there is a new car park that supports QR parking.
More locations will be available soon!

What locations are available for the QR parking feature with Setel?

Check your device’s notification settings and ensure that notifications from the Setel app are allowed.

Why didn’t I receive a notification when entering a parking location?

The payment will be charged based on the selected payment method in the Setel app. Currently, the accepted payment methods are Setel Wallet and CardTerus (debit/credit card).
If Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid any issues.

What payment method can I use to pay for QR parking?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

Help topics