In the case of a different battery model or switching between battery replacement and jump-start

The change will be processed and will be reflected in the Setel app. If additional payment is required, you will be directed to the payment checkout before the service is resumed. However, for any partial refunds, do reach out to Bateriku at +6011-1600-8080 for further details.


In the case of services before payment or change of services other than stated above

Your current order will be cancelled and refunded (by Bateriku) and a new order will be created. We highly suggest initiating a follow-up with Setel to ensure the service is recognised by us to enjoy our rewards.

Do note that orders made outside of Setel are at your sole discretion.