Claims typically require several business days to process.

Generali

For more information on your claim status, please contact Generali’s customer service at customer.service.gi@generali.com.my or through their customer hotline at (+603) 2170 8282 every Monday to Friday from 8:30 AM - 5:30 PM (excluding public holidays).

Etiqa

For more information on your claim status, please contact Etiqa’s customer service at claims@etiqa.com.my or through their customer hotline at (+603) 130013 8888 every Monday to Friday from 9:00 AM - 5:00 PM (excluding public holidays, Saturday and Sunday).

Takaful Malaysia

For more information on your claim status, please contact Takaful Malaysia’s customer service at csu@takaful-malaysia.com.my or through their customer hotline at 1300-88 252-385 every Monday to Friday from 9:00 AM - 5:00 PM.

Takaful Ikhlas

For more information on your claim status, please contact Takaful Ikhlas’s customer service at ikhlascare@takaful-ikhlas.com.my or through their customer hotline at 03-2723 9696 every Monday to Thursday from 8:30 AM - 5:30 PM and Friday from 8:30 AM - 4:30 PM.