Claims typically require several business days to process.

Generali

For more information on your claim status, please contact Generali’s customer service at customer.service.gi@generali.com.my or through their customer hotline at (+603) 2170 8282 every Monday to Friday from 8:30 AM - 5:30 PM (excluding public holidays).

Etiqa

For more information on your claim status, please contact Etiqa’s customer service at claims@etiqa.com.my or through their customer hotline at (+603) 130013 8888 every Monday to Friday from 9:00 AM - 5:00 PM (excluding public holidays, Saturday and Sunday).