Table of Contents
What is a trusted device and how does it work?
I still have access to my old phone, how do I unlink my trusted device?
What is a trusted device and how does it work?
The trusted device feature is an additional security measure for your account.
- When you log in from a new device, a login request will be sent to your verified (trusted) device.
- Your account will only be logged in on your new device if you approve the login request.
I still have access to my old phone, how do I unlink my trusted device?
You can only link 1 trusted device
- Tap Profile
- Tap Trusted device
- Tap the 3 dots icon
4. Tap Unlink trusted device
5. Enter your passcode
6. Your trusted device has been unlinked
I don't have access to my old phone, how do I unlink my trusted device?
If you can’t access your Setel account with your trusted device, don’t worry! Simply fill out this form to unlink it through our self-service process.
Fill up the form below to unlink your trusted device instantly
You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays).
Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.
