Table of Contents

How do I change my mobile number?

What happens to my wallet and Mesra Rewards points when I change my mobile number?

Can I see my old transactions after I change my mobile number?

I can't access my old number/get an error with self-service. How can I change my mobile number?
 

How do I change my mobile number?

 We’ve introduced a self-service feature that allows you to update your mobile number automatically and seamlessly.

**NOTE

This feature is only available to logged-in users who have verified their accounts  

Follow these steps to change your mobile number before logging out or losing access to your current number.

(1) Tap Profile.

(2) Tap Personal information.

(3) Tap Change.

(4) Enter your new mobile number and tap Next.

(5) Enter your National Registration Identity Card (NRIC/IC) and tap Submit.

(6) Tap Confirm.

(7) Enter your passcode and you will receive a one-time password(OTP) on your new mobile number.

(8) Enter the OTP.

(9) Once your change mobile number request is successful, you can log in with your new mobile number.

What happens to my wallet balance and Mesra Rewards points when I change my mobile number?

Your wallet balance and Mesra Rewards points will still be there. Your mobile number will be updated but you will still have the same account.

If there are any changes to your wallet balance or Mesra Rewards points, please contact our Customer Support via live chat or email at hello@setel.com for further assistance.

Can I see my old transactions after I change my mobile number?

Yes, all transaction details will be transferred to the new number.

I can't access my old number/get an error with self-service. How can I change my mobile number?

If you can’t access your Setel account with your old number, don’t worry! We can help you update it through our manual mobile number change process. Simply fill out this form and our agent will assist you. 

If you're unable to submit the form, try the following steps first : 

1. Check for errors in the form
   Any incorrect field in the form will prevent it from being submitted.
2. Check your internet connection
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3. Refresh the page
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4. Clear your cache and cookies 
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5. Try a different browser
   Certain settings on your browser might be preventing the form from being submitted. Please try submitting with a different browser.