If you received a notification about a recent login, first check the login details, such as the device, date and time, and location.

If the details match a device or activity you recognise, no action is needed.

If you don't recognise the login or believe someone may have accessed your account, take the following steps:

1. Secure your account
Lock your account to stop new transactions.

2. Change your passcode
Your account may have been compromised, so change your passcode.

3. Contact us
If you need further assistance, contact our Customer Support team via live chat on the Setel app/website or email us at hello@setel.com.
 

Never share your OTP with anyone.