If you didn't receive an OTP code, you can follow these steps:
- Check your SMS settings to see whether messages from 63001 are blocked.
- Check with your service provider. There is a chance that they have blocked the "Enterprise SMS" from 63001.
- SMS "UNBLOCK 63001" to 63001 and try again to request the OTP code.
- Restart your mobile phone and try requesting the code again.
- Use the Call Me feature to request the OTP code. The button will appear after 60 seconds. Once you have clicked it, you will receive a call to obtain the OTP code.
Do contact us if you are still facing problems with the OTP via live chat or email us at hello@setel.com.