If no credit was deducted, please contact our customer support with the information below so that we can make a manual deduction and grant Mesra Rewards points accordingly.

You can contact us via live chat on the Setel app/website or e-mail us at hello@setel.com.

  1. Name
  2. Mobile number
  3. Email address
  4. Date and time the purchase was made
  5. Purchase amount
  6. Fuel product (RON95/ RON97/ Diesel/ EURO5 DIESEL)
  7. Mesra Rewards card number (If any)