We’re sorry you experienced that. If retrying doesn't work, you can tap a bank card to enter/exit the parking location.

Here are some troubleshooting steps if you encounter issues with the scanners:

  • Brighten your environment
    1. Ensure you're in a well-lit area.
    2. Increase the brightness of your phone screen.

  • Adjust the distance
    1. Make sure the QR code is within an optimal range for scanning.

  • Check car window tint
    1. If scanning from inside a vehicle, ensure the window tint isn't too dark.

If you are still unable to enter/exit, please contact the car park help desk/car park management of the parking location for an immediate response. Alternatively, you can reach out to our live chat agents through the Setel app/website for assistance.