To help keep your BUDI MADANI benefits secure, you may be asked to complete a quick identity verification before making a subsidised fuel purchase.
This verification uses your phone's camera to confirm your identity.
The verification may apply when using BUDI95 or BUDI Diesel.
How does the verification work?
When identity verification is required:
Tap Pay
Start your fuel purchase as usual.
Follow the on-screen instructions
Move your head as instructed
You may be asked to make a simple head movement.
Follow the movement shown on screen until the verification is completed.
Continue your fueling journey
Once your identity is successfully verified, you can continue with your fuelling.
What happens if I don't allow camera access?
Camera access is required to complete the identity verification. If you don't allow camera access, you won't be able to complete the verification and may not be able to proceed with your BUDI MADANI fuel purchase.
What happens if my verification is unsuccessful?
If your verification is unsuccessful, you can try again by following the instructions shown on screen.
For a smoother verification, make sure:
- Your face is clearly visible.
- You are in a well-lit area.
- Nothing is covering your face.
- Your phone is held steady.
- Your camera lens is clean.
- You follow the on-screen instructions carefully.
What happens if I use all my attempts?
Once all available attempts have been used, you can try the identity verification again by selecting “Verify now”.
You can also continue fuelling at the normal price by selecting “Proceed at pump price”.
For further assistance, please contact Setel Customer Support.
Do I need to complete this every time I fuel?
No. Identity verification is not required for every fuelling.
You will only be asked to complete the verification when it is required. If verification is not required, you can continue fuelling as usual.
What happens if I don't complete the verification?
If verification is required and you are unable to complete it successfully, you may not be able to proceed with the BUDI MADANI fuel purchase.
You can follow the instructions in the app and try again when prompted.
Is my information secure?
Your information is handled in accordance with Setel's applicable privacy and security practices. The verification is used to help protect your account and BUDI MADANI benefit from unauthorised use.
If you need further assistance, please contact Setel Customer Support.