Tap Profile.

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Tap Mesra card.

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Tap Link now.

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Fill in your details then tap Link now.

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Your card is now linked!

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If you would like to activate your digital Mesra card instead, you can refer to our How do I activate my digital Mesra card article.

 

Common reasons for card linking failure

  1. Incorrect Mesra card number
    Double-check the Mesra card number you entered during the linking process. Even a small typo can prevent a successful linking.

  2. Mesra Card linked to another Setel account
    It's possible that your Mesra card is already linked to another Setel account. This can happen if you've previously used the card with a different account.

  3. Physical Mesra card has been deactivated
    If your Mesra card has been deactivated, it won't be able to be linked to any Setel account.

  4. Mesra card was registered with different credentials
    Check if you've previously registered your Mesra card using different credentials. This could include a different phone number, email address, IC number or other account details.

If any of the above reasons seem to apply to your situation (aside from entering an incorrect Mesra card number), don't worry. You can fill in the form below and one of our dedicated team members will get back to you as soon as possible via email to help resolve the issue.