How can I join the Refer A Friend promotion?
This promotion is open to all existing Setel users. To join, please share your unique Setel referral code with friends and family and get them to spend a total of RM30 on Setel. 
Both you and your successful referral will then be rewarded with RM7 Setel Cashback each.
<hr>
How do I refer a friend?
Kindly refer to the steps below to refer a friend or family:
<ol>
<li>Select Profile located at the bottom right.</li>
<li>Tap on the Refer a friend icon below your name.</li>
<li>Tap Invite contacts or any social media icons.</li>
<li>Select the person you wish to send it to.</li>
</ol>
<hr>
How long will it take to get my reward?
The reward will be granted after 48 hours for verification purposes. During the verification process, the reward transaction will have the Processing status.
If you do not see any status, please update your app to the latest version.
<hr>
How does the referral code work?
When your friend registers with Setel using your referral code and accumulates a total of RM30 in purchases, you will receive RM7 for the successful referral. 
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">Referral count</td>
<td class="wysiwyg-text-align-center" style="width: 50%;">Reward</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">1st Referral </td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM7</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">2nd Referral</td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM7</td>
</tr>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">3rd Referral </td>
<td class="wysiwyg-text-align-center" style="width: 50%;">RM7</td>
</tr>
</tbody>
</table>
<hr>
Does my friend have to spend on a specific feature/item to qualify? 
As long as your friend uses your unique referral code to register and spend at least RM30 via the Setel app on any of the items below, you will both get the RM7 Setel Cashback.
<ul>
<li>Fuel</li>
<li>Deliver2Me</li>
</ul>
Effective 10th November 2023 onwards, transactions can also be made with:
<ul>
<li>Online Transactions</li>
<li>Setel QR (exclude DuitNow)</li>
<li>Kedai Mesra</li>
<li>PETRONAS Shop</li>
<li>Parking</li>
<li>EV Charging</li>
<li>Road Tax</li>
<li>Auto Assistance</li>
<li>Motor Insurance</li>
</ul>
<hr>
How many times can my referrals get the RM 7 reward?
They will get the reward one time only. 
Don’t worry, they can get another RM 7 by referring their friends and families who have not registered yet.
<hr>
How many times can I get the RM 7 reward?
You will receive RM 7 once for each referral that has successfully accumulated RM30 in purchases.
<hr>
Is there any expiration date for the referral reward?
There is no expiry date and you can use it anytime.
<hr>
How many friends can I refer?
There is no limitation and you can refer to as many people as you want.
<hr>
My friend has registered on his Setel account but has not made any transactions. Can I still refer him?
Unfortunately, no. You can only refer new unregistered users to the app. If your friend has registered his Setel account, the referral process will not be successful.
<hr>
My friend has completed his/her Setel account registration with my referral code. Is there a time limit for him/her to complete RM30 worth of transactions via the Setel app?
Currently, there is no specific time limit. We will make an announcement if there are any changes.
<hr>
I have referred 3 friends but only 2 have completed their Setel account registration with my referral code and performed transactions worth RM30, what is my reward amount?
You will only be rewarded with the RM7 credit for every new user who successfully registers an account and performs transactions of at least RM30.
In this case, you will get RM14 Setel Cashback and your 2 friends will be rewarded with RM7 Setel Cashback each.
<hr>
My friends did not use my referral code to register for their Setel account but they performed a minimum refuel of RM30. Will my friends and I get rewarded with the RM5 Setel Cashback?
Unfortunately no. Your friends must complete their Setel account registration with your unique referral code and spend at least RM30 with the Setel app.

Refer A Friend FAQ

What is the SetelxERL cashback campaign?
The Setel cashback campaign is a promotional offer where you can receive a 10% cashback (capped at RM5) when you use Setel for KLIA Express and KLIA Transit tickets. This offer is valid over the counter, via the KLIA website, and the KLIA mobile app.
<hr>
How long does the campaign run for?
The campaign starts from 1st June 2023 to 1st December 2023.
<hr>
How many times can I redeem the cashback?
Setel users can redeem up to 3 times during the campaign period
<hr>
How do I use Setel to purchase tickets?
Simple! Just scan the QR code with the Setel app at ERL touchpoints to pay.
You can scan the QR code by tapping on the Pay icon and then Scan QR code.
<hr>
How do I know if I've received my cashback?
The cashback will be credited to your Setel Wallet within 14 business days after the transaction. You will receive a notification in your Setel app.
<hr>
Is there a limit to the number of cashback redemptions during the campaign?
Yes, the cashback offer is limited to the first 8,400 redemptions during the campaign period.
<hr>
I'm having trouble using Setel, what should I do?
Reach out to Setel's customer service for assistance. You can contact them via the live chat in the app or at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
I did not receive my cashback, what should I do?
If you haven't received your cashback within 14 business days, contact Setel's customer service via the live chat in the app or at <a href="mailto:hello@setel.com">hello@setel.com</a>.
Remember to provide them with details about your transaction to facilitate the process.
<hr>
Can I use Setel if I'm not a Malaysian resident?
Yes, as long as you have a valid payment method that can be linked to the Setel app, you can use Setel.
<hr>
Is there a minimum spending requirement to get the cashback?
No.
However, the cashback is capped at RM5 per transaction.
<hr>
Can I combine this cashback offer with other promotions or discounts?
The cashback offer cannot be combined with other promotional offers or discounts unless explicitly stated.
<hr>
Will the cashback offer be extended beyond the campaign period?
There is no current plan to extend the cashback offer beyond the campaign period. However, any updates will be announced on our platform.
<hr>
What happens if I refund a ticket purchased with Setel during the campaign period?
If a refund is issued, the cashback received for that transaction will be deducted from the refund amount.
<hr>
Is the cashback offer applicable to all KLIA Express and KLIA Transit tickets?
Yes.
The cashback offer applies to all KLIA Express and KLIA Transit tickets bought via Setel, over the counter, or through the KLIA website and mobile app.

Setel x ERL cashback campaign FAQ

Am I eligible for this promotion offer?
The campaign is open exclusively for Mesra customers who receive the SMS offer from Setel. 
<hr>
How can I get this promotion offer?
To redeem the promotion offer, present the SMS received from Setel to the Setel's staffs at the PETRONAS stations. Setel's staff will key in the promo code and redeem the offer for you.
<hr>
How can I collect the RM20 cashback?
To get RM20 cashback, top up a minimum of RM20 in a single transaction on the Setel app . RM20 cashback will be credited to your Setel wallet instantly. 
<hr>
What can I use the cashback earned for? 
The cashback earned can be used for transactions within the Setel app which includes paying for fuel, motor insurance, parking and items in Kedai Mesra, Deliver2Me, and at any merchant's online or physical stores that accepts Setel as a payment method.
<hr>
Is there an expiry date for the cashback I received?
The RM20 cashback has a 30 days expiry date from the day the cashback was credited to your Setel wallet.

RM20 Setel cashback FAQ

How do I get the full privileges for my Maybank PETRONAS card on Setel?
To get all the privileges of your Maybank PETRONAS card on Setel, link your card to the Setel app via the CardTerus feature. This will make you eligible for TreatsPoints or cashback with every payment made using the card.
*Terms &amp; Conditions apply
<hr>
When will I receive my TreatsPoints after a successful transaction?
TreatsPoints will be credited to your account as per usual, according to Maybank's system. If you experience any issues with your TreatPoints, please contact your card provider.
<hr>
How can I link my card to the Setel app? 
Check out our article on <a href="https://help.setel.com/article/360004606911/how-do-i-link-a-credit-debit-card-in-setel">how to link a credit/debit card</a>.
<hr>
How many times can I get TreatsPoints and cashback perks bonuses?
You can get the bonuses for each transaction made through CardTerus per your card's terms and conditions. 
For Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i holders, the cashback is capped at RM50 per month.
<hr>
Is this TreatsPoints different from the existing TreatsPoints offered by Maybank?
No, these TreatsPoints are the same as the regular ones.
<hr>
What rewards will I get if I link my Maybank PETRONAS cards to Setel?
Maybank PETRONAS Visa Platinum and Visa Gold cardholders will earn 5x TreatsPoints on weekdays and 8x TreatsPoints on weekends when spending via CardTerus on the Setel app.
Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i holders will get 8% cashback on weekends and 1% cashback on weekdays when spending via CardTerus on the Setel app (capped at RM50 per month into credit card). The cashback will be credited to your Maybank credit card.
<hr>
Where can I shop to earn the TreatsPoints and cashback perks bonus?
Any successful transaction made using the selected cards through the CardTerus feature in the Setel app will entitle you to the bonus rewards offered by your card. 
<hr>
How long will the TreatsPoints and cashback perks bonus be available?
The TreatsPoints and cashback perks bonuses will be available indefinitely until further notice. 
<hr>
What do I do with my TreatsPoints bonus?
You can use your TreatsPoints to redeem rewards offered by the issuing bank, just like your regular TreatsPoints.
<hr>
What's the difference in rewards before and after September 1st 2023 on Setel?
Before the Mega Perks promotion, Maybank PETRONAS Visa Platinum and Visa Gold cards usually offered 1x TreatsPoints. Now, card holders can earn 5x TreatsPoints on weekdays and 8x TreatsPoints on weekends when spending via CardTerus on the Setel app.
Similarly, the Maybank Islamic PETRONAS Ikhwan Visa Platinum and Visa Gold Credit Card-i usually offer 1% cashback perks. Now, they offer 8% cashback on weekends and 1% cashback on weekdays when spending via CardTerus on the Setel app (capped at RM50 per month).
<hr>
How can I find out more about the terms and conditions?
For more information on the benefits/mechanics of the card, check out <a href="https://www.maybank2u.com.my/maybank2u/malaysia/en/personal/cards/credit_cards_listing.page?">Maybank's credit card page</a> and select the credit card you want more info about.

Mega Perks: Maybank PETRONAS cards FAQ

What is this 3% Cashback campaign?
Setel users will be eligible for 3% cashback for every purchase made via Setel for physical or online stores (not applicable for Kedai Mesra), parking, road tax, auto assistance, EV charging, or Deliver2Me with a RM5 cap per month. The 3% Cashback campaign is not applicable for the following purchases:
<ol>
<li>Fuel</li>
<li>DuitNow</li>
<li>Kedai Mesra</li>
<li>Motor Insurance/ Takaful</li>
</ol>
<hr>
What is the campaign period?
The campaign runs from 1 November 2023 to 31 December 2023. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.
<hr>
How do I make payment via Setel?
Payment can be made by displaying your unique Setel code for the cashier to scan or by scanning the merchant’s Setel QR code displayed at the counter.
<hr>
How much do I need to spend to be eligible for the 3% cashback reward?
You will need to spend a minimum of RM1 to be eligible for the 3% cashback reward.
<hr>
How will I receive the 3% cashback?
Once payment is made for the eligible purchases, the 3% cashback will be automatically rewarded to your e-Wallet in the Setel app and you will receive a notification of the reward.
 
To check your transaction history tap Profile and then Payment history.
<hr>
How many times can I be rewarded with the 3% cashback?
You will be rewarded with 3% cashback until the cashback has reached the maximum cap amount of RM5 per month.
<hr>
Does the cashback credited have an expiry date?
No, you can use the cashback for payment via Setel Wallet as long as your account is active.
<hr>
I'm having trouble using Setel, what should I do?
If you’re experiencing difficulties, please reach out to our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.
<hr>
I did not receive my cashback, what should I do?
If you haven’t received your cashback within the expected time frame, please contact our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>
Please provide us with details about your transaction to facilitate the investigation process.
<hr>
Can I use Setel if I'm not a Malaysian resident?
Yes, you can use Setel as long as you have a valid phone number and a valid payment method. However, digital Mesra card activation (points redemption) will require a valid IC number.
<hr>
Can I combine this reward with other promotions or discounts?
The 3% cashback reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated. However, the promotions can be combined with merchants' in-store discounts if applicable.
<hr>
Will the 3% Cashback campaign be extended beyond the campaign period?
There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.

3% Cashback campaign

What is this 10% Cashback Campaign?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"8c474fee-6bb3-4723-9b88-53994c6f85db","width":760},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[712],"background":null}]'>Setel users are eligible for 10% cashback capped at RM5 per month for every purchase made at
<ol>
<li>Pasta Panas</li>
<li>Chatime</li>
<li>Tealive</li>
<li>Cafe Mesra</li>
<li>MYDIN</li>
<li>Bake with Yen</li>
<li>Village Grocer</li>
<li>Ben's Independent</li>
<li>Leisure Grocer</li>
<li>Pasaraya OTK</li>
<li>BSC Fine Foods</li>
<li>Redbus</li>
<li>PLUS</li>
<li>KK Mart</li>
<li>OldTown White Coffee</li>
</ol>
<hr>
Will I also receive Mesra point rewards upon purchase?
Apart from the cashback, no Mesra points will be given for the transaction.
Mesra points are only eligible for purchases made on
<ol>
<li>Fuel</li>
<li>Kedai Mesra</li>
<li>Deliver2Me</li>
</ol>
<hr>
What is the campaign period? The campaign runs from 13 November 2023 to 12 January 2024. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.
<hr>
How do I make payment at the selected outlets? Payment can be made by displaying your unique Setel code for the cashier to scan or by scanning the merchant’s Setel QR code displayed at the counter.
<hr>
How much do I need to spend to be eligible for the 10% cashback reward? You will need to spend a minimum of RM1 to be eligible for the 10% cashback reward.
<hr>
How will I receive the 10% cashback?
Once payment is made for the eligible purchases, the 10% cashback will be automatically rewarded to your e-Wallet in the Setel app and you will receive a notification of the reward.
To check your transaction history tap Profile and then Payment history.
<hr>
How many times can I be rewarded with 10% cashback?
You will be rewarded with 10% cashback until the cashback has reached the maximum cap amount of RM5 per month.
<hr>
Does the cashback credited have an expiry date?
No, you can use the cashback for payment via Setel Wallet as long as your Setel account is active.
<hr>
I'm having trouble using Setel, what should I do? If you’re experiencing difficulties, please reach out to our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.
<hr>
I did not receive my cashback, what should I do?
If you haven’t received your cashback within the expected time frame, please contact our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>
Please provide us with details about your transaction to facilitate the investigation process.
<hr>
Can I use Setel if I'm not a Malaysian resident?
Yes, you can use Setel as long as you have a valid phone number and a valid payment method. However, digital Mesra card activation (points redemption) will require a valid IC number.
<hr>
Can I combine this reward with other promotions or discounts? The 10% cashback reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated. However, the promotion can be combined with merchants' in-store discounts if applicable.
<hr>
Will the 10% Cashback Campaign be extended beyond the campaign period? There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.

10% Cashback campaign

How does the Deliver2Me McDonald’s Pilot Campaign benefit me?
As a Setel user, you can now conveniently order McDonald's from the comfort of your vehicle. No more queues, just sit in your vehicle, order, and wait for it to be delivered to you.
<hr>
Why should I order McDonald's using Setel’s Deliver2Me? Deliver2Me provides our customers with the safety and convenience of ordering from their vehicles. You don’t have to worry about leaving your vehicle unattended because we will deliver it to you.
You can also save more by earning Mesra points when you use Setel. Mesra points can be redeemed for offers and discounts.
Everyone can enjoy this service, even those who are not refuelling!
<hr>
Where is this option available at?
You can now order McDonald’s via Deliver2Me at these stations:
<ol class="ak-ol" start="1">
<li>
PETRONAS Taman Dagang
</li>
<li>
PETRONAS Kota Damansara
</li>
<li>
PETRONAS NKVE
</li>
</ol>
<hr>
How long will this campaign be held?
This campaign will be running from 11 July 2023 - 31 December 2023.
<hr>
How do I order McDonald's from my vehicle?
Check out our guide on <a href="https://help.setel.com/article/17565476597005/how-do-i-use-deliver2me">How to use Deliver2Me</a>.
<hr>
Can I order it even if I am not refuelling?
Of course! You can park your vehicle at a safe spot or the waiting areas provided and order via Deliver2Me. Your order will then be sent to you once it is ready.
<hr>
How will the crew identify and deliver my purchases to my vehicle?
During checkout, you will be required to enter your vehicle plate number so that our crew can identify your vehicle and deliver your purchases to you.
<hr>
What is available on the menu?
We offer the full range of items available in the McDonald’s store. You can scroll through the menu to see what’s available.
<hr>
Will the price be cheaper?
There is currently no promotion ongoing so all prices will be as shown on the Deliver2Me menu in the app.
<hr>
Can I earn McDonald’s loyalty reward points by ordering via Deliver2Me?
Unfortunately, no. You will only be able to earn Mesra points as part of the Deliver2Me system.

Setel x McDonald's FAQ

What is this 3x Mesra Points Campaign?
Setel users will be eligible for 3x Mesra points for every RM1 spent at Kedai Mesra on any items (capped at 500 points per month) for each active user.
<hr>
What is the campaign period?
The campaign runs from 1 November to 31 December 2023. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.
<hr>
How do I make payment at the selected outlets?
Payment can be made by displaying your unique Setel code for the cashier to scan or by scanning the merchant’s Setel QR code displayed at the counter.
<hr>
How much do I need to spend to be eligible for the 3x Mesra points reward?
You will need to spend a minimum of RM1 per transaction.
<hr>
How will I receive the 3x Mesra points reward?
Once payment is made for eligible purchases, 3x Mesra points for every RM1 spent will be automatically rewarded to your digital Mesra card in the Setel app. You will also receive a push notification for the reward.
To check your transaction history tap Profile and then Payment history.
<hr>
How many times can I be rewarded with 3x Mesra points?
You will be rewarded with 3x Mesra points until the maximum cap amount of 500 points per month.
<hr>
I'm having trouble using Setel, what should I do?
If you’re experiencing difficulties, please reach out to our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.
<hr>
I did not receive my Mesra points, what should I do?
If you haven’t received your Mesra points within the expected time frame, please contact our customer service via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>
Please provide us with details about your transaction to facilitate the investigation process.
<hr>
Can I use Setel if I'm not a Malaysian resident?
Yes, you can use Setel as long as you have a valid phone number and a valid payment method.
However, digital Mesra card activation (points redemption) will require a valid IC number. Therefore, the 3x Mesra points campaign, in particular, is open to Malaysians only.
<hr>
Can I combine this reward with other promotions or discounts?
The 3x Mesra points reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated. However, the promotion can be combined with merchants' in-store discounts if applicable.
<hr>
Will the Mesra points reward be extended beyond the campaign period?
There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.

3x Mesra points campaign

What is this DuitNow RM7 cashback campaign?
Setel users will be able to get RM7 cashback* and 1 Mesra point per RM1 spent* when they transact using DuitNow based on the following:
<ul>
<li>RM3 cashback with a minimum spending of RM20 for the 1st transaction.</li>
<li>RM2 cashback with a minimum spending of RM20 for the 2nd transaction.</li>
<li>RM2 cashback with a minimum spending of RM20 for the 3rd transaction.</li>
</ul>
*Capped at RM7 per user throughout the campaign. *Capped at 500 Mesra points per customer throughout the campaign.
<hr>
Who is eligible for the campaign?
This campaign is only open to existing Setel Fuel users who have not started using Setel DuitNow.
<hr>
What is the campaign period?
The campaign runs from 27 November 2023 to 27 February 2024. However, Setel reserves the right to terminate, change, amend, or add any terms and conditions to this promotion without any prior notice.
<hr>
How do I make payment at the selected outlets?
Payment can be made by scanning the merchant’s QR code displayed at the counter.
<hr>
How much do I need to spend to be eligible for the RM7 cashback reward?
You will need to spend a minimum of RM20 for 3 separate transactions. You will get RM3 cashback on your first transaction and RM2 for your second and third transaction.
<hr>
How will I receive the cashback?
Once payment is made for eligible purchases, the cashback will be automatically rewarded to your Setel Wallet and you will receive a notification.
You can tap Profile, and select Payment history to check. It will be recorded in your transaction history.
<hr>
Does the cashback have an expiry date?
No, you can use your cashback for payment via Setel Wallet as long as your account is active.
<hr>
I'm having trouble using Setel, what should I do?
If you’re experiencing difficulties, please reach out to Setel’s customer service for assistance. You can reach them via the live chat on the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
I did not receive my cashback, what should I do?
If you haven’t received your cashback within the expected timeframe, please contact our customer service through the live chat on the app/<a href="https://www.setel.com/">website</a> or email at hello@setel.com.
Remember to provide us with details about your transaction to facilitate the investigation process.
<hr>
Can I use Setel if I'm not a Malaysian resident?
Yes, you can use Setel as long as you have a valid phone number and a valid payment method.
However, digital Mesra card activation (points redemption) will require a valid IC number.
<hr>
Can I combine this reward with other promotions or discounts?
The DuitNow RM7 cashback reward cannot be combined with other promotional offers or discounts offered by Setel unless explicitly stated.
<hr>
Will the DuitNow RM7 cashback campaign be extended beyond the campaign period?
There are currently no plans to extend the campaign period. However, any updates regarding this will be announced on our platform.

DuitNow RM7 cashback campaign

What is the Refer &amp; Menang campaign?
Refer &amp; Menang is a campaign where you stand a chance to win up to RM1000 worth of prizes when you refer a friend to Setel.
<hr>
What is the campaign period?
The campaign runs from 12th October 2023 - 21st November 2023.
<hr>
What are successful referrals?
Successful referral happens when a Referred User successfully completes registration with the Referrer’s unique referral code and spends a minimum of RM30 accumulated across any of these transactions via the Setel app:
<ol>
<li>Purchase fuel at any Setel-enabled PETRONAS station in Malaysia; and/or</li>
<li>Purchase items with Setel’s Deliver2Me feature.</li>
</ol>
<hr>
What are the prizes?
Participants stand a chance to win
<ol>
<li>RM 100</li>
<li>RM 500</li>
<li>RM 1000</li>
</ol>
Each shortlisted participant is only entitled to win one (1) prize throughout the campaign period.
<hr>
How many winners will be selected?
Each category will select several winners.
<ol>
<li>RM 100: 10 winners</li>
<li>RM 500: 4 winners </li>
<li>RM 1000: 2 winners</li>
</ol>
<hr>
Will referrals before the starting date of the campaign count?
No. Only successful referrals during the campaign phases are counted.
<hr>
How will I receive the prize?
The prize will be automatically sent to your Setel Wallet in the Setel app as Setel credits.
<hr>
I'm having trouble using Setel, what should I do?
If you’re experiencing difficulties, please reach out to Setel’s customer service for assistance. You can reach them via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"a305e869-38d7-499b-a6e8-7fa4e040278f","width":760},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[712],"background":"#f4f5f7"}]'>How will I know if I have won?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"a305e869-38d7-499b-a6e8-7fa4e040278f","width":760},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[712],"background":null}]'>Winners will be announced on our Instagram &amp; website.

Refer & Menang FAQ

What is the campaign period?
The campaign period is from 15 March to 30 September 2023.
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How do I receive the RM20 cashback?
After successfully purchasing a battery replacement via the “24/7 auto assistance” feature on the Setel app, you will directly receive the RM20 cashback into your Setel account within 14 working days.
This order and battery replacement must be completed by a Bateriku service personnel. Orders that have been cancelled then re-ordered via platforms other than Setel will not be eligible for this campaign.
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How would I know if I have received the RM20 cashback in my Setel account?
Within 14 working days from the payment date, tap More &gt; Payment History in the Setel app to confirm you have received your RM20 cashback.
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Will the RM20 cashback expire?
The cashback will not expire and will be eligible for use as long as your Setel account remains active.
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Where can I use the earned RM20 cashback?
Setel cashback can be used to purchase fuel, shop at Setel Pay online and offline merchants, purchase items in Kedai Mesra, or even pay for other features in Setel such as parking fees, auto assistance, motor insurance, EV charging as well as Deliver2Me.
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Is there a limit to the number of times a user can receive the RM20 cashback?
There is no limit. You are eligible for RM20 cashback for every car battery replacement purchased during the campaign period.

RM20 Cashback for Car Battery Replacement Campaign FAQ

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