Kindly follow the steps below to link your physical Mesra card.
<ol>
<li>Launch the Setel App.</li>
<li>Select More on the bottom right.</li>
<li>Select Mesra card.</li>
<li>Click on LINK NOW.</li>
<li>Enter your card number and IC number.</li>
<li>Click LINK &amp; TRANSFER.</li>
</ol>
Do note that your virtual card status needs to be active and your physical card status must be either issued or active for a successful link.
All other card statuses will result in an unsuccessful linking.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/4672809849101/mceclip0.png" alt="mceclip0.png">

How do I link my physical Mesra card?

<table style="border-collapse: collapse; width: 125%; height: 412px;" border="1">
<tbody>
<tr style="height: 89px;">
<td style="width: 42.5397%; height: 89px;">
I had submitted my receipt a few days before the submit receipt feature was disabled, will I still get my Mesra points? 
</td>
<td style="width: 76.6735%; height: 89px;">
Yes. 
 
Your Mesra points will be granted after the successful verification of your physical receipts.
</td>
</tr>
<tr style="height: 103px;">
<td style="width: 42.5397%; height: 103px;">What are the top-up options available on Setel? </td>
<td style="width: 76.6735%; height: 103px;">
You can top up your Setel Wallet via online banking (i.e CIMB Clicks, PBe, Maybank2u, etc.), Boost e-Wallet, Gradpay, cash top-up at the PETRONAS stations, or Setel e-vouchers. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
How do I top up my Setel Wallet? 
</td>
<td style="width: 76.6735%; height: 22px;">
<ol>
<li>Launch the Setel App.</li>
<li>Click on More on the bottom right.</li>
<li>Select Payment methods.</li>
<li>Select Top-up and choose your preferred method.</li>
<li>Enter your preferred amount.</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/N_krFzxOtd0" target="_self">how to top up</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
How do I link my credit card to the CardTerus feature? 
</td>
<td style="width: 76.6735%; height: 22px;">
<ol>
<li>Click on the Setel icon at the top right of the homepage.</li>
<li>Select Add new credit or debit card.</li>
<li>Enter your card details and click on Add card.</li>
<li>The card is now linked for usage.</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://youtu.be/qPAWzoMANPY" target="_self">how to use the Card Terus feature</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
I do not know how to use Setel to pay for fuel or Kedai Mesra items at the station, what should I do? 
</td>
<td style="width: 76.6735%; height: 22px;">
You will need to have enough balance in your Setel Wallet. You can top-up your wallet through the top-up methods in the Setel App or by using cash at a PETRONAS station nationwide.
Topping up Setel Wallet with cash
<ol>
<li> Hand the cashier the amount you wish to top up.</li>
<li>The cashier will return a receipt with a top-up code for the amount.</li>
<li>Launch the Setel App.</li>
<li>Select Pay and click the Top-up button.</li>
<li>Scroll down and select Voucher top-up.</li>
<li>Enter the top-up code from the receipt.</li>
<li>The amount will reflect in your Setel Wallet.</li>
</ol>
 
For more info on cash top-ups, please refer to our <a href="https://www.setel.com/promotions/cash-top-up" target="_self">cash top-up</a> page.
 
Paying for fuel with Setel
<ol>
<li>Park your vehicle next to a pump at a PETRONAS station.</li>
<li>Launch the Setel App.</li>
<li>Select Purchase Fuel.</li>
<li>Select your pump number.</li>
<li>Proceed to leave the vehicle to refuel (leave your phone in the vehicle).</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/8pJ9qmHd_FM" target="_self">how to refuel with Setel</a>.
 
Paying for Kedai Mesra items with Setel
<ol>
<li>Bring your items to the cashier.</li>
<li>Launch the Setel App.</li>
<li>Select Pay.</li>
<li>Let the cashier scan the barcode.</li>
<li>The e-receipt will appear on your Setel App.</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">I still have my receipts to submit but the feature is no longer available, what should I do? </td>
<td style="width: 76.6735%; height: 22px;">
If you encounter issues with the Setel App at the stations, then you can submit your receipts within 7 days after the purchase date. Once the receipt is verified, the points will be granted to your account.
 
Otherwise, physical receipts submitted starting 7th March without proper reasons will not be processed. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
The spending limit and wallet limit is too small in the app, it doesn't fit my needs. 
</td>
<td style="width: 76.6735%; height: 22px;">
Kindly perform the e-KYC verification and upgrade your Setel account to enjoy up to RM5000 wallet limit and RM2000 transaction limit in a day. 
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/B2GGBBnifCw" target="_self">how to verify your Setel account</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
Are there other ways to earn Mesra points without the Setel App? 
</td>
<td style="width: 76.6735%; height: 22px;">
You can swipe your physical Mesra card at PETRONAS stations and earn 1x Mesra point* with every litre of fuel you purchased.
 
Get up to 3x Mesra points when you refuel with Setel! 
 
Spend more and level up your Mesra membership with Setel at PETRONAS stations today. 
 
For more information, kindly visit our <a href="https://www.setel.com/promotions/mesra-membership" target="_self">Mesra promotion page</a>. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
Why is Setel disabling the submission of the physical receipt feature in the app?
</td>
<td style="width: 76.6735%; height: 22px;">
To provide a more seamless and hassle-free experience for our customers, earning and redemption of Mesra points are now automated on the Setel App. 
 
You can earn up to 3x Mesra points with every litre of fuel purchased via the Setel App. 
 
For more information, kindly visit our <a href="https://www.setel.com/promotions/mesra-membership" target="_self">Mesra promotion page</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
When will you start disabling the submit receipts feature on the Setel App? 
</td>
<td style="width: 76.6735%; height: 22px;">
This feature will not be available starting 7 March 2022.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 42.5397%; height: 22px;">
What if Setel is down at the station? How do I collect my points?
</td>
<td style="width: 76.6735%; height: 22px;">
Please contact our customer service at <a href="mailto:hello@setel.com">hello@setel.com</a> and provide the screenshots of your physical receipt. Please ensure that your receipt has the following information:
 
<ol>
<li> Name of the PETRONAS station </li>
<li> Date and time of your purchases</li>
<li> Invoice number </li>
<li> Total amount </li>
</ol>
</td>
</tr>
</tbody>
</table>

Decommissioning of submitting receipts (Decommission date: 7th March 2022) FAQ

Pre-auto assistance repair job
 
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<tbody>
<tr style="height: 23px;">
<td class="wysiwyg-text-align-center" style="width: 50%; height: 23px;">Questions</td>
<td class="wysiwyg-text-align-center" style="width: 50%; height: 23px;">Answers</td>
</tr>
<tr style="height: 43px;">
<td style="width: 50%; height: 43px;">I was informed, “Sorry, no battery matched found”. What does it mean?</td>
<td style="width: 50%; height: 43px;">We are unable to find you a matched battery based on your current location and vehicle brand/model. It could be out of stock or discontinued stock.</td>
</tr>
<tr style="height: 43px;">
<td style="width: 50%; height: 43px;">Can I make multiple service requests in Auto assistance?</td>
<td style="width: 50%; height: 43px;">No. Only 1 active service request is allowed at a time. The active service must be either completed or cancelled before a new service request can be made.</td>
</tr>
<tr style="height: 43px;">
<td style="width: 50%; height: 43px;">How long does it take the service provider’s customer service to call back?</td>
<td style="width: 50%; height: 43px;">
Each service provider will follow their schedule as such:
<ol class="ak-ol" data-indent-level="1">
<li>
Bateriku: Between 2-5 minutes
</li>
</ol>
Note: Please do expect some delay if it is over 5 minutes. It may be caused by heavy traffic of incoming requests. Feel free to reach out to Setel customer service if you wish to submit any feedback.
</td>
</tr>
<tr style="height: 43px;">
<td style="width: 50%; height: 43px;">Why should I wait for the call from the service provider’s customer service?</td>
<td style="width: 50%; height: 43px;">We understand the anxiety of some people when it comes to vehicle breakdowns. Hence, the call is important to further understand your situation and to confirm details like your exact location, vehicle model, etc. so that a better and correct service can be provided to you.</td>
</tr>
<tr style="height: 43px;">
<td style="width: 50%; height: 43px;">Can I cancel the job request after the payment has been made?</td>
<td style="width: 50%; height: 43px;">Unfortunately, no. According to our terms and conditions, no cancellation is allowed after the payment has been made.</td>
</tr>
</tbody>
</table>
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<h2>During auto assistance repair job</h2>
 
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<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr style="height: 23px;">
<td class="wysiwyg-text-align-center" style="width: 50%; height: 23px;">Questions</td>
<td class="wysiwyg-text-align-center" style="width: 50%; height: 23px;">Answers</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="How-do-I-know-when-the-mechanic-is-coming-to-the-rescue?" data-renderer-start-pos="1496">How do I know when the mechanic is coming to the rescue?</h4>
</td>
<td style="width: 50%;">Before the mechanic is dispatched, you shall receive a call from the mechanic to confirm your location.</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="How-do-I-identify-the-identity-of-the-mechanic?" data-renderer-start-pos="1665">How do I identify the identity of the mechanic?</h4>
</td>
<td style="width: 50%;">
Each on-duty mechanic shall come with the official uniform with respect to the service provider.
In case you doubt the identity of the mechanic, you may call the service provider directly from Setel Auto assistance for verification purposes.
</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="Why-does-the-mechanic-is-taking-my-vehicle-photo?" data-renderer-start-pos="1972">Why does the mechanic is taking my vehicle photo?</h4>
</td>
<td style="width: 50%;">This is part of the service provider’s standard procedure to make sure their mechanics has arrived to the scene and attending to the right vehicle. This also helps to prevent any fraud cases.</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="Can-i-cancel-the-job-request-after-the-payment-has-been-made?" data-renderer-start-pos="2218">Can I cancel the job request after the payment has been made?</h4>
</td>
<td style="width: 50%;">Unfortunately, no. According to our terms and conditions, no cancellation is allowed after the payment has been made.</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="I-was-informed-that-my-battery-fine-and-just-need-to-jump-start-by-the-mechanic.-What-should-I-do-since-I-have-paid-for-a-battery-replacement-service?" data-renderer-start-pos="2406">I was informed that my battery was fine and just needed to be jump-started by the mechanic. What should I do since I have paid for a battery replacement service?</h4>
</td>
<td style="width: 50%;">You may decide to proceed with the jump-start service and request the mechanic to process a partial refund. The mechanic will guide you on the refund process accordingly.</td>
</tr>
<tr>
<td style="width: 50%;">
<h4 id="I-was-informed-that-my-battery-is-faulty-and-may-need-to-replace-a-new-battery-by-the-mechanic.-What-should-i-do-since-I-have-paid-for-a-jump-start-service?" data-renderer-start-pos="2732">I was informed that my battery is faulty and may need to replace a new battery by the mechanic. What should I do since I have paid for a jump-start service?</h4>
<h4 id="I-was-informed-that-my-battery-fine-and-just-need-to-jump-start-by-the-mechanic.-What-should-I-do-since-I-have-paid-for-a-battery-replacement-service?" data-renderer-start-pos="2406"> </h4>
</td>
<td style="width: 50%;">
You may decide to proceed with a new battery replacement. The mechanic will guide you on the upgrade process accordingly.
Should you be required to top up on top of what you have paid for, please request the mechanic that you would like to use Setel App to pay. Paying with Setel App will allow you to earn extra Mesra Points  Every RM 5.00 spend, the user gets 
1 point 
</td>
</tr>
</tbody>
</table>
</div>
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<div class="pm-table-wrapper">
<div class="sentinel-left"> </div>
</div>
</div>
 
Post-auto assistance repair job
 
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<tbody>
<tr>
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<div class="ak-renderer-tableHeader-sortable-column__button" tabindex="0" aria-disabled="false">
Questions
</div>
</th>
<th class="ak-renderer-tableHeader-sortable-column" style="width: 49.9285%;" data-colwidth="340" aria-sort="descending">
<div class="ak-renderer-tableHeader-sortable-column__button" tabindex="0" aria-disabled="false">
Answers
</div>
</th>
</tr>
<tr>
<td style="width: 50.0715%;">
<h4 id="Who-should-i-call-for-battery-warranty-claim-or-battery-problem-after-the-service?" data-renderer-start-pos="3282">Who should I call for a battery warranty claim or battery problem after the service?</h4>
</td>
<td style="width: 49.9285%;">If the battery replacement was done by Bateriku, please call our partner directly at +601116008080 for further assistance.</td>
</tr>
<tr>
<td style="width: 50.0715%;">
<h4 id="Can-I-reach-out-to-Setel-customer-service-for-further-assistance?" data-renderer-start-pos="3497">Can I reach out to Setel customer service for further assistance?</h4>
</td>
<td style="width: 49.9285%;">Yes. Kindly use our chatbox in the app to further your questions.</td>
</tr>
</tbody>
</table>
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</div>

Auto Assistance -Bateriku FAQ

<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td class="wysiwyg-text-align-center" style="width: 50%;">Questions</td>
<td class="wysiwyg-text-align-center" style="width: 50%;">Answers </td>
</tr>
<tr>
<td style="width: 50%;">
Is this available for both iOS and Android devices?
</td>
<td style="width: 50%;">
Yes, this feature is available for Setel users with versions 1.102 and above.
Make sure you have updated Setel on your device to enjoy this feature.
</td>
</tr>
<tr>
<td style="width: 50%;">
Can I disable this feature after I try it out?
</td>
<td style="width: 50%;">
Yes, you may turn it off and use the regular refuelling process at any point in time.
</td>
</tr>
<tr>
<td style="width: 50%;">
Something went wrong during the refuelling process while using One-Tap Fuelling, what should I do?
</td>
<td style="width: 50%;">
Should there be any issues during the refuelling process, initiate the in-app chat function during your refuelling process and our customer service representatives will assist you immediately.
</td>
</tr>
<tr>
<td style="width: 50%;">
Can I enjoy this feature via the Setel app on my Apple Watch?
</td>
<td style="width: 50%;">
Currently this feature is only available for the mobile app. We will be launching this feature for the Setel app on the Apple watch soon. Stay tuned!
</td>
</tr>
<tr>
<td style="width: 50%;">
Am I able to order via Deliver2Me when I refuel with One-Tap Fuelling?
</td>
<td style="width: 50%;">
Not at this moment. We will introduce Deliver2Me with One-Tap Fuelling soon.
</td>
</tr>
<tr>
<td style="width: 50%;">
What is the payment method used when using the One-Tap Fuelling feature?
</td>
<td style="width: 50%;">
Payment methods currently accepted via the One-Tap Fuelling feature are via your Setel wallet and Smart Pay account. More options will be added soon!
</td>
</tr>
<tr>
<td style="width: 50%;">
Can I use CardTerus to pay for One-Tap
Fuelling?
</td>
<td style="width: 50%;">
Payment methods currently accepted via the One-Tap Fuelling feature are via your Setel wallet and Smart Pay account. More options will be added soon!
</td>
</tr>
<tr>
<td style="width: 50%;">
How do I set up my One-Tap Fuelling preferences?
</td>
<td style="width: 50%;">
You may enable it by going to:
<ol>
<li>Tapping More at the bottom of the screen</li>
<li>Under Settings, tap Preferences
</li>
<li>Enable One-tap Fuelling*</li>
<li>Complete the setup by providing the information requested</li>
</ol>
</td>
</tr>
<tr>
<td style="width: 50%;">
I have pre-set RM60 for my fuel amount, but I only refuel RM50, how much will I be charged?
</td>
<td style="width: 50%;">
You will be charged RM60-however the additional RM10 will returned to your wallet/bank card within one day.
</td>
</tr>
<tr>
<td style="width: 50%;">
I'm a loyal Setel user, why am I unable to use this feature?
</td>
<td style="width: 50%;">
We are currently rolling out this feature progressively to more and more users daily. Stay tuned to our social media channels to find out when this feature will be available for your mobile device soon!
</td>
</tr>
<tr>
<td style="width: 50%;">
I am eligible to access this feature, but why isn't it available in my app?
</td>
<td style="width: 50%;">
Ensure you have updated to the latest version of the Setel app to access this feature.
</td>
</tr>
</tbody>
</table>

One-Tap Fuelling FAQ

Background
PETRONAS Shop will be the one-stop-shop for all authentic PETRONAS items and more. More items such as LPG and lubricants will be added to the store down the pipeline.
 
Objective Can visit: <a href="http://www.setel.com/petronas-shop">www.setel.com/petronas-shop</a>
 
<table style="border-collapse: collapse; width: 100%; height: 1144px;" border="1">
<tbody>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 50%; height: 22px;">FAQs</td>
<td class="wysiwyg-text-align-center" style="width: 50%; height: 22px;">Answers </td>
</tr>
<tr style="height: 132px;">
<td style="width: 50%; height: 132px;">What is the PETRONAS Shop?</td>
<td style="width: 50%; height: 132px;">Introducing PETRONAS Shop, a one-stop shop where you can shop for authentic PETRONAS merchandise, vouchers, souvenir, and more. To shop, visit <a href="www.setel.com/PETRONAS-Shop" target="_self">www.setel.com/PETRONAS-Shop</a>.</td>
</tr>
<tr style="height: 198px;">
<td style="width: 50%; height: 198px;">Is PETRONAS Shop and PRYSM the same?</td>
<td style="width: 50%; height: 198px;">They are different. PETRONAS Shop is your one-stop shop for authentic PETRONAS products. You can find products from brands such as Setel, PRYSM, PETRONAS Twin owers Gift Shop, and Petrosains. PRYSM is one of the brands that are available in the shop.</td>
</tr>
<tr style="height: 198px;">
<td style="width: 50%; height: 198px;">Are the prices still the same?</td>
<td style="width: 50%; height: 198px;">Yes, we offer PRYSM products in the PETRONAS Shop at the same prices you enjoy and love. Remember to shop conveniently with our seamless one-click checkout when you pay with Setel and earn Mesra points for every purchase.</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">Is my PRYSM account still valid on PETRONAS Shop?</td>
<td style="width: 50%; height: 44px;">
Yes, you may still log in to your PRYSM account on the PETRONAS Shop.
</td>
</tr>
<tr style="height: 66px;">
<td style="width: 50%; height: 66px;">Can I purchase without creating an account on PETRONAS Shop?</td>
<td style="width: 50%; height: 66px;">Yes, you may purchase without a login. We recommend creating an account or enjoy a seamless shopping experience with your Setel account with our one-click checkout and earn Mesra points for every purchase.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can I purchase without creating an account on PETRONAS Shop?</td>
<td style="width: 50%; height: 22px;">Yes, you can find PETRONAS Shop on the Setel app. Just tap “More” and “PETRONAS Shop”. Alternatively, you can also shop at <a href="www.setel.com/PETRONAS-Shop" target="_self">www.setel.com/PETRONAS-Shop.</a>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Will it change the way I make my purchase?</td>
<td style="width: 50%; height: 22px;">The method of purchase will remain the same. Now you will have a wider selection of authentic PETRONAS products and a fresh new layout for a better customer experience</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Is this a scam or a fake website?</td>
<td style="width: 50%; height: 22px;">No, PETRONAS Shop has been created to provide customers with a one-stop-shop for all authentic PETRONAS products.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Would my ongoing order be impacted by this change?</td>
<td style="width: 50%; height: 22px;">None of your order(s) will be impacted by this change. It will be delivered to you within the stipulated timeline.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can I buy multiple types of products from the shop in one purchase?</td>
<td style="width: 50%; height: 22px;">Yes, you would be able to purchase multiple items from a wider range of PETRONAS products, all from the PETRONAS Shop.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Will there be extra charges for buying from PETRONAS Shop vs buying from www.petronasmerchandise.com?</td>
<td style="width: 50%; height: 22px;">No, the prices remain the same with no additional charges.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Are the items on PETRONAS Shop authentic?</td>
<td style="width: 50%; height: 22px;">Yes, they’re official PETRONAS products.</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">As a PETRONAS staff/ dealer, do I still get to enjoy the PETRONAS staff/dealer discount?</td>
<td style="width: 50%; height: 44px;">Yes, you will still enjoy the same PETRONAS staff/dealer discounts on PETRONAS Shop.</td>
</tr>
<tr style="height: 88px;">
<td style="width: 50%; height: 88px;">I have a Setel account. Can I use it to log in to PETRONAS Shop?</td>
<td style="width: 50%; height: 88px;">Yes, you may. Enjoy a seamless payment experience with Setel, try the one-click checkout, and earn Mesra points for every purchase.</td>
</tr>
<tr style="height: 110px;">
<td style="width: 50%; height: 110px;">What do I earn if I shop at PETRONAS Shop?</td>
<td style="width: 50%; height: 110px;">Pay with Setel &amp; earn Mesra points with every purchase. The Mesra points can be used to redeem Mesra rewards such as fuel, vouchers, and more.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">I don’t have a Mesra Card, how can I earn Mesra points for my purchases here?</td>
<td style="width: 50%; height: 22px;">You may sign up for a Setel account and activate your virtual Mesra card within the app. Once you have done so, pay for your purchase with Setel &amp; automatically earn Mesra points with every purchase.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">What are the payment methods available on PETRONAS Shop?</td>
<td style="width: 50%; height: 22px;">We accept various payment methods such as credit/debit card, online bank transfers, Setel, and GrabPay. For PETRONAS dealers and staff, we also offer a payment option through the PETRONAS account deduction.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">What happened to www.petronasmerchandise.com?</td>
<td style="width: 50%; height: 22px;">www.petronasmerchandise.com would no longer be available and all PRYSM products are now made available at PETRONAS Shop. Shop authentic PETRONAS products at <a href="www.setel.com/PETRONAS-shop." target="_self">www.setel.com/PETRONAS-shop.</a>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Why is PETRONAS Shop set up on Setel.com?</td>
<td style="width: 50%; height: 22px;">When you shop at www.setel.com/PETRONAS-shop, you will be able to enjoy better convenience when you log in with your Setel account, select one-click checkout, pay with Setel &amp; automatically earn Mesra points.</td>
</tr>
</tbody>
</table>

PETRONAS Shop Soft Launch

<table style="border-collapse: collapse; width: 100%; height: 959px;" border="1">
<tbody>
<tr style="height: 179px;">
<td style="width: 50%; height: 179px;">How can I get RM10 Setel Credit from Setel?</td>
<td style="width: 50%; height: 179px;">
You will need to top up a minimum of RM100 in a single transaction with an AEON credit card on every Sunday within the campaign period to receive RM10 Setel Credit*.
 
It is limited to the first 75 users who transact within the day. *Terms and conditions apply
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">I have an existing Setel account. Am I eligible for this campaign?</td>
<td style="width: 50%; height: 67px;">
Of course!
This promotion is open to all Setel users who own an AEON credit card.
</td>
</tr>
<tr style="height: 89px;">
<td style="width: 50%; height: 89px;">How long does it take for the RM10 Setel Credit to be credited into my Setel Wallet balance?</td>
<td style="width: 50%; height: 89px;">The RM10 Setel Credit will be credited into your Setel Wallet within 7 business days from the transaction date.</td>
</tr>
<tr style="height: 89px;">
<td style="width: 50%; height: 89px;">How long will the ‘RM10 Setel Credit’ promo for AEON credit cardholders be running for?</td>
<td style="width: 50%; height: 89px;">The promo period is from 1st May 2022 to 14th August 2022</td>
</tr>
<tr style="height: 201px;">
<td style="width: 50%; height: 201px;">If I top up RM30 into my Setel Wallet with an AEON credit card every Sunday within the campaign period, will I be eligible to receive the RM10 Setel Credit?</td>
<td style="width: 50%; height: 201px;">
No, unfortunately.
A minimum top-up of RM100 must be performed in a single transaction with an AEON credit card every Sunday within the campaign period to get the RM10 Setel Credit.
 
It is limited to the first 75 users who transact within the day.
</td>
</tr>
<tr style="height: 156px;">
<td style="width: 50%; height: 156px;">Do I need to have Setel App or an AEON credit card to enjoy RM10 Setel Credit?</td>
<td style="width: 50%; height: 156px;">
Yes.
 
You will need to have both the Aeon credit card and the Setel App to be eligible for this offer when you top up a minimum of RM100 in a single transaction.
</td>
</tr>
<tr style="height: 156px;">
<td style="width: 50%; height: 156px;">I have top up RM100 with my AEON credit card in a single transaction into my Setel Wallet on a Monday but it’s still within the campaign period, am I eligible to receive the RM10 Setel Credit?</td>
<td style="width: 50%; height: 156px;">
No, unfortunately.
You need to top up a minimum of RM100 in a single transaction into your Setel Wallet with an AEON credit card every Sunday during the campaign period to receive the RM10 Setel Credit.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">I used my AEON debit card to top up RM100 on a Sunday during the campaign period, am I eligible to receive the RM10 Setel Credit?</td>
<td style="width: 50%; height: 22px;">
No, unfortunately.
you will not be eligible as a user needs to top up a minimum of RM100 in a single transaction into their Setel Wallet with an AEON credit card every Sunday during the campaign period to be eligible to receive the RM10 Setel Credit.
 
No, unfortunately.
You need to top up a minimum of RM100 in a single transaction into your Setel Wallet with an AEON credit card every Sunday during the campaign period to receive the RM10 Setel Credit.
</td>
</tr>
</tbody>
</table>
 
Terms and conditions
<ol>
<li>Top up must be made with AEON credit card. 
</li>
<li>Eligible cardholders are required to top-up a minimum of RM100 in a single transaction via Setel on Sunday during the campaign period to enjoy the RM10 Setel Credit. 
</li>
<li>RM10 Setel credit is valid for TWO (2) times capping per cardholder per month. 
</li>
<li>The RM10 Setel credit will be credited to the first 75 users of the day to eligible cardholders who have fulfilled the spending criteria based on a first come first serve basis. 
</li>
<li>Eligible Cardholders are eligible to receive one (1) RM10 Setel Credit every Sunday during the Campaign Period. 
</li>
<li>Offer is not transferable, non-assignable and cannot be used in conjunction with other promotional offers, discounts, vouchers or other privilege cards, unless otherwise stated. Free gifts are strictly non-exchangeable for other gifts, cash or credit under any circumstances. 
</li>
<li>The RM10 Setel credit will be credited to the eligible cardholder’s Setel account within 7 working days upon top-up.</li>
</ol>

Setel x Aeon

<table style="border-collapse: collapse; width: 100%; height: 1722px;" border="1">
<tbody>
<tr style="height: 179px;">
<td style="width: 50%; height: 179px;">How do I install Setel on my Apple Watch?</td>
<td style="width: 50%; height: 179px;">
Setel's Watch app is available for Apple Watch (Series 2 onwards) and will be automatically installed.
 
Please ensure the Setel App is updated to the latest version on your iOS device.
</td>
</tr>
<tr style="height: 134px;">
<td style="width: 50%; height: 134px;">What if something goes wrong during refuelling?</td>
<td style="width: 50%; height: 134px;">If you have any issues connecting to the pump, or at any step during the refuelling, please open the main iOS app to initiate chat support.</td>
</tr>
<tr style="height: 604px;">
<td style="width: 50%; height: 604px;">What are the features of Setel in the Watch app for iOS?</td>
<td style="width: 50%; height: 604px;">
With Setel’s Watch app, you can pay for your refuelling, just like with the main app.
 Unfortunately, the following payment actions cannot be done via the Watch app:
 
<ul>
<li>Registering for a new Setel account</li>
<li>Top-up Setel Wallet</li>
<li>Adding new payment methods</li>
<li>Viewing payment history</li>
<li>Viewing fuel receipt after successful fuelling</li>
<li>Initiate Store purchase or Setel Pay</li>
<li>Initiate chat</li>
</ul>
 You will need to use the main Setel iOS app to perform the above actions.
</td>
</tr>
<tr style="height: 134px;">
<td style="width: 50%; height: 134px;">Can I use the Watch app for fuelling and the main app for a Store purchase simultaneously?</td>
<td style="width: 50%; height: 134px;">
No.
When you are refuelling with the Watch app, the main app will reflect the fuel progress screens as well.
The Watch app mirrors the fuelling progress screens from the main app.
</td>
</tr>
<tr style="height: 201px;">
<td style="width: 50%; height: 201px;">Can I cancel the refuelling with the Watch app?</td>
<td style="width: 50%; height: 201px;">
No.
 
You can only cancel refuelling on the main app before the pump is connected and activated.
 However, while fuelling is in progress, you will not be able to cancel even from the main iOS app.
</td>
</tr>
<tr style="height: 448px;">
<td style="width: 50%; height: 448px;">Is it safe to initiate fuelling at the pump?</td>
<td style="width: 50%; height: 448px;">
As per health, safety, and environment (HSE) guidelines, Setel App is safe to be used near the pumps.
 
However, we advise cars or four-wheeled motorists to initiate fuelling via the app from inside the vehicle and leave the phone in their vehicle before proceeding to the pump.
 
With the Setel Watch app, the same guidelines apply, where users initiate fuelling via the Watch app from inside their vehicle, leave their mobile phones in the vehicles (for 4 wheel vehicles), and walk to the pump to refuel.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can I use the watch app if I own an Android phone?</td>
<td style="width: 50%; height: 22px;">
The Setel Watch can only be used together with iPhones.
 
Other users will not be able to use it as it is a companion app to the iOS version of the Setel App.
</td>
</tr>
</tbody>
</table>

Setel on Apple Watch FAQ

<table style="border-collapse: collapse; width: 100%; height: 265px;" border="1" data-mce-id="__mce">
<tbody>
<tr style="height: 89px;">
<td style="width: 50%; height: 89px;">How do I link SmartPay to Setel?</td>
<td style="width: 50%; height: 89px;">
All you need to do is fill in the <a href="https://forms.office.com/pages/responsepage.aspx?id=EBnFd6UU3EajORn-eS29fBpvoTnjHRZHv-GnHxSSyQNUMkEzOTNUQ1kxMlRPVVdZSk5ZUjdaUEhZNi4u" target="_self">MS form</a> and we will take care of the rest.
 You will be notified once your SmartPay is linked to your Setel account.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">I do not have a Setel account, what do I do?</td>
<td style="width: 50%; height: 22px;">You can download and register for a Setel account through our <a href="https://www.setel.com/" target="_self">website</a> or <a href="https://play.google.com/store/apps/details?id=com.setel.mobile" target="_self">mobile app</a>.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">How do I share my SmartPay balance?</td>
<td style="width: 50%; height: 22px;">
All you need to do is activate Setel Share in your Setel App and invite up to 2 members to join your Setel Share group.
 
If they’re new to Setel, all they have to do is register for a Setel account with your invitation code to join your group. They can then start paying for fuel with your SmartPay balance.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">How many people can I invite to join my Setel Share group?</td>
<td style="width: 50%; height: 22px;">You can invite up to 2 members (1 family member and 1 driver).</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Do I still have to use my SmartPay card PIN number to authorise fuel payment?</td>
<td style="width: 50%; height: 22px;">You can authorise the payment with Face ID/Touch ID (iPhone) or biometric authorisation (Android). You will need to ensure it is enabled on the app.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Do my Setel Share group members require a PIN number to use my SmartPay balance to pay for fuel?</td>
<td style="width: 50%; height: 22px;">
The PIN is not required but all transactions on Setel will require the standard authorisation through Face ID/TouchID (iPhone) or Biometric authorisation (Android).
 
All Setel Share group owners will be notified of any transactions made via Setel Share.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can I still use my physical SmartPay card once it is linked to Setel?</td>
<td style="width: 50%; height: 22px;">
Yes.
Your physical SmartPay card will still be active so you can still use them.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">How do I check my SmartPay balance?</td>
<td style="width: 50%; height: 22px;">
You can find your account balances on the top right corner of the home screen of your Setel App.
 
Select the SmartPay option to view your SmartPay balance.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can my SmartPay balance be used to pay for other items (i.e. Items at Kedai Mesra vis Deliver2Me)?</td>
<td style="width: 50%; height: 22px;">
Unfortunately, no.
Your SmartPay balance can only be used for refuelling (this applies to all members in your Setel Share group).
</td>
</tr>
</tbody>
</table>

SmartPay FAQ

<table style="border-collapse: collapse; width: 100%; height: 776px;" border="1">
<tbody>
<tr style="height: 309px;">
<td style="width: 50%; height: 309px;">How to order Gas PETRONAS via Deliver2Me?</td>
<td style="width: 50%; height: 309px;">You can order your Gas PETRONAS via Deliver2Me on the Setel App at selected PETRONAS stations. Kindly refer below on how to order: 
<ol>
<li>Arrive at a selected PETRONAS station.</li>
<li>Open your Setel App and click on Order Now in the Deliver2Me catalogue.</li>
<li>Drive your car to the designated LPG yellow parking box.</li>
<li>Wait in the car and our Krew PETRONAS will deliver the Gas PETRONAS cylinder to your vehicle.</li>
</ol>
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 43px;">Do I have to carry the Gas PETRONAS cylinder from the gas cage myself?</td>
<td style="width: 50%; height: 43px;">
Nope.
Our Krew PETRONAS will deliver the Gas PETRONAS cylinder to your vehicle.
</td>
</tr>
<tr style="height: 134px;">
<td style="width: 50%; height: 134px;">Can I bring other brands of gas cylinders to refill for the Gas PETRONAS?</td>
<td style="width: 50%; height: 134px;">
Of course!
You can bring any empty gas cylinder brands to refill with the Gas PETRONAS. If you do not bring an empty gas cylinder, you will have to purchase a brand new Gas PETRONAS cylinder.
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">Do I earn Mesra points for this purchase?</td>
<td style="width: 50%; height: 67px;">
Definitely!
You get to enjoy 1 Mesra point for every RM1 of Gas PETRONAS purchased.
</td>
</tr>
<tr style="height: 112px;">
<td style="width: 50%; height: 112px;">Can I order Kedai Mesra items along with Gas PETRONAS?</td>
<td style="width: 50%; height: 112px;">
Unfortunately, this feature is not available for now.
If you wish to purchase other Kedai Mesra items, kindly visit the store or proceed to refuel, and place an order via Deliver2Me before you complete your fuel checkout.
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">What if the designated LPG parking is not free, can I wait anywhere else in the station?</td>
<td style="width: 50%; height: 67px;">
Unfortunately, no.
Please wait for the other vehicle to leave before you park at the designated LPG yellow parking box.
 
To follow the station safety guidelines and prevent any accidents while handling Gas PETRONAS, you are required to park at the dedicated LPG yellow parking box and wait for your cooking gas to be delivered to you by our Krew PETRONAS.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">Can I order from any PETRONAS Station?</td>
<td style="width: 50%; height: 22px;">
We are currently expanding this feature to more stations. As for now, you can order the cooking gas via Deliver2Me at these stations: 
<ul>
<li>PS Kota Kemuning 1</li>
<li>PS Bandar Saujana Putra</li>
<li>PS Bukit Antarabangsa</li>
<li>PS Kuarters KLIA</li>
<li>PS Tmn Pelangi Semenyih</li>
<li>PS USJ 2</li>
</ul>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">What is the price to refill an empty Gas PETRONAS cylinder?</td>
<td style="width: 50%; height: 22px;">The prices are listed below: ●LPG 12KG (Refill) - RM22.80 ●LPG 14KG (Refill) - RM26.60 If you do not bring an empty gas cylinder, kindly purchase a new gas cylinder: ●New gas cylinder - RM80.00 (additional cost on top of your refill)</td>
</tr>
</tbody>
</table>

Gas PETRONAS on Deliver2Me FAQ

<table style="border-collapse: collapse; width: 100%; height: 1260px;" border="1">
<tbody>
<tr style="height: 112px;">
<td style="width: 50.4286%; height: 112px;">
What is On-Street parking?
</td>
<td style="width: 49.5714%; height: 112px;">
On-Street parking is a parking payment system that connects to the local authorities which allows you to pay for street parking or parking at the roadside within the area of the local authorities.
</td>
</tr>
<tr style="height: 238px;">
<td style="width: 50.4286%; height: 238px;">
Why should I use the On-Street parking feature within the Setel App?
</td>
<td style="width: 49.5714%; height: 238px;">
On-Street parking provides a convenient parking payment experience within the comfort of your car. With Setel’s ticketless parking payment, you only need to confirm the location, go park, and pay for your parking without worrying about getting summoned.
 
You can also earn Mesra points when you pay your parking fees using the Setel App.
 
No more coins or parking coupons needed!
</td>
</tr>
<tr style="height: 338px;">
<td style="width: 50.4286%; height: 338px;">
How do I use the On-Street parking feature in the Setel App?
</td>
<td style="width: 49.5714%; height: 338px;">- Select 'Street Parking' under 'Parking' on the Setel app home screen. - Tap on 'Park Now', confirm parking location and tap 'Continue'. - Choose a vehicle for a parking session, select parking duration and pay (minimum parking duration is 1 hour). - Check parking details in real-time through the Setel app. - Get notified and extend parking duration through the app.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;"> </td>
<td style="width: 49.5714%; height: 22px;"> </td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">How do I add/edit vehicle information for On-Street parking payments?</td>
<td style="width: 49.5714%; height: 22px;">
You can add/edit your vehicle information when you want to make a booking for On-Street parking. Kindly refer below:
 
<ol>
<li>Select the type of parking (street/automated)</li>
<li>Click on the Park Now button.</li>
<li>Select and confirm your parking location.</li>
<li>Add/edit your vehicle information.</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">Can I book more than one session at a different location for the same vehicle within the active parking session?</td>
<td style="width: 49.5714%; height: 22px;">
Yes.
You can book more than one session within the active parking session as long as the vehicle is registered.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">
Where can I view my active parking session?
</td>
<td style="width: 49.5714%; height: 22px;">
You can view your active parking session through:
 
<ol class="ak-ol" data-indent-level="1">
<li>
The homepage of the Setel App. Select View details to view the active parking session card.
</li>
<li>
The Street parking homepage. You can view your active parking session under Active Session. If you have more than one active parking session, you will be able to view all of your current active session details such as: 
<ul class="ak-ol" data-indent-level="2">
<li>
location of the parking.
</li>
<li>
parking start time and end time.
</li>
<li>
duration of your parking and total paid amount.
</li>
<li>
vehicle plate number.
</li>
</ul>
</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">
How do I check the remaining duration for my Street parking?
</td>
<td style="width: 49.5714%; height: 22px;">
You can check the remaining duration for your parking through:
<ol class="ak-ol" data-indent-level="1">
<li>
Homepage of Setel App If there is only one active session per parking type (automated/street), you will be able to view the timer. If you have more than one session, simply click on the card to view the timer for each active session. You can also view: 
<ul class="ak-ol" data-indent-level="2">
<li>
the location of the parking.
</li>
<li>
your parking duration, together with the start and end time.
</li>
<li>
the total paid amount for the parking.
</li>
<li>
the vehicle plate number.
</li>
<li>
the receipt. 
</li>
</ul>
</li>
<li>
Street parking homepage You can view all of your current active parking sessions. Simply choose which parking session you wish for and view the parking session timer with the parking details.
</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">
Can I extend my parking duration?
</td>
<td style="width: 49.5714%; height: 22px;">
Yes.
You can extend your parking duration anytime at the active parking session card page. Click on Extend Duration at the countdown timer. You will then be prompted to authorise the transaction.
 
To avoid any issues, we will send you a notification 15 minutes before your booking expires as a reminder. To ensure timely delivery of these alert messages, please ensure that notifications from the Setel App are enabled.
 
<div class="ak-editor-panel__content">
⚠️ Once your parking duration has expired, you will no longer be allowed to extend your parking duration. You will need to book a new parking session.
</div>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50.4286%; height: 22px;">
How do I end my active parking session?
</td>
<td style="width: 49.5714%; height: 22px;">
Your active parking session will end automatically when the countdown timer expires and your parking duration ends.
</td>
</tr>
<tr style="height: 204px;">
<td style="width: 50.4286%; height: 204px;">
Why didn’t I receive a notification upon expiry and when my parking session ended?
</td>
<td style="width: 49.5714%; height: 204px;">
Check your device’s notification settings and ensure that notifications from the Setel App are allowed. 
If you have already enabled notifications but is still encountering the problem, you can contact us via:
<ol class="ak-ol" data-indent-level="1">
<li>
live chat through the Setel App; or
</li>
<li>
email us at <a class="sc-eHgmQL jxCPuk" title="mailto:hello@setel.my" href="mailto:hello@setel.my" data-renderer-mark="true">hello@setel.my</a>
</li>
</ol>
</td>
</tr>
<tr style="height: 96px;">
<td style="width: 50.4286%; height: 96px;">
Do I need to display receipts on the car? 
Do I need to display anything (Eg: receipts/coupons) when using the On-Street parking feature?
</td>
<td style="width: 49.5714%; height: 96px;">
<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">No paper receipts are required.<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6"> 
 
<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">The local authorities will use your vehicle plate number to check the validity of the booking. 
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50.4286%; height: 44px;">
Are Mesra point earned?
</td>
<td style="width: 49.5714%; height: 44px;">
Yes. 
You will be able to earn Mesra points for On-Street parking fees paid via Setel.
</td>
</tr>
<tr style="height: 74px;">
<td style="width: 50.4286%; height: 74px;">
What are the council specific rules and parking operation hours for each council that I should be aware of?
</td>
<td style="width: 49.5714%; height: 74px;">
All the councils have different rules and parking operation hours as per below:
 
</td>
</tr>
</tbody>
</table>

On-Street Parking general FAQ

<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">What are the available locations for the On-Street Parking feature with Setel?</td>
<td style="width: 50%;">
On-Street parking with Setel is currently available at the Majlis Bandaraya Subang Jaya (MBSJ), Majlis Perbandaran Kuala Langat (MPKL), and Majlis Perbandaran Teluk Intan (MPTI) area.
 
More locations will be available soon!
</td>
</tr>
<tr>
<td style="width: 50%;">Why am I unable to view certain areas and parking sites?</td>
<td style="width: 50%;">
We are currently serving parking sites under the below councils:
<ol>
<li>Bandaraya Subang Jaya (MBSJ)</li>
<li>Majlis Perbandaran Kuala Langat (MPKL)</li>
<li>Majlis Perbandaran Teluk Intan (MPTI)</li>
</ol>
 
We are working continuously with our partners to add more areas and parking sites.
 
Stay tuned for more updates!
</td>
</tr>
<tr>
<td style="width: 50%;">How can I automatically identify available parking locations within the Setel App?</td>
<td style="width: 50%;">
To enable automatic location, you will need to turn on your GPS and allow location access.
 
Once your location is enabled, the app will automatically display the available parking locations nearby.
</td>
</tr>
</tbody>
</table>

On-Street Parking location FAQ

<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How can I enjoy RM9 Setel Cashback from Setel?</td>
<td style="width: 71.9676%; height: 22px;">
You will need to download the Setel app and register with the promo code (c-grab9).
 
Then, top up a minimum of RM30 to enjoy up to RM9 Setel cashback.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How many promo codes can I enter at a time?</td>
<td style="width: 71.9676%; height: 22px;">This cashback promo code is limited to one redemption per Setel account.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">
I have an existing Setel account.
Am I eligible for this campaign?
</td>
<td style="width: 71.9676%; height: 22px;">The 'Up to RM9 Setel cashback' promo is only available for new unregistered users.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How long does it take for the RM3 Setel cashback to be credited into my Setel wallet balance?</td>
<td style="width: 71.9676%; height: 22px;">The RM3 Setel cashback will be credited into your Setel wallet balance after you top up a minimum of RM30 in a single transaction.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How long is the RM9 Setel cashback promo period?</td>
<td style="width: 71.9676%; height: 22px;">The promo period for the RM9 Setel cashback is from 15th March 2022 - 2nd April 2022.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How many times can I get the Setel cashback?</td>
<td style="width: 71.9676%; height: 22px;">New users are eligible to receive up to 3 times.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">How much cashback can I get from this promotion?</td>
<td style="width: 71.9676%; height: 22px;">New users are eligible to receive up to RM9 cashback.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 43.8395%; height: 22px;">Does the Setel cashback have an expiry date?</td>
<td style="width: 71.9676%; height: 22px;">
Yes.
 
The Setel cashback received by users will expire within 60 days from the day it was granted.
</td>
</tr>
</tbody>
</table>

Grab (3 x 10% Setel Cashback)

<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">I can’t find Setel Tile under Transport in the Boost app.</td>
<td style="width: 50%;">
Setel Tile will no longer be available on the Boost app starting 1 April 2022. You can still top up your Setel Wallet on the Setel App using Boost e-Wallet.
 Your Boost Stars and Mesra points earned will remain in your Boost app and Setel account.
</td>
</tr>
<tr>
<td style="width: 50%;">Will I lose my Boost Stars and Mesra points?</td>
<td style="width: 50%;">Your Boost Stars and Mesra points earned will remain in your Boost app and Setel Account.</td>
</tr>
<tr>
<td style="width: 50%;">
What are the top-up options available on Setel?
Can I top up my Setel Wallet with Boost e-Wallet?
</td>
<td style="width: 50%;">You can top up your Setel Wallet via online banking through various banks (i.e CIMB Clicks, PBe, Maybank2u, etc.), Boost e-Wallet, cash top-up at the PETRONAS stations, or Setel e-vouchers.</td>
</tr>
<tr>
<td style="width: 50%;">
Will I still get Boost Stars when I top up my Setel Wallet?
How about Mesra points?
</td>
<td style="width: 50%;">
Yes.
 
You will earn Boost Stars when you top up and get Mesra points when you purchase fuel or items from Kedai Mesra.
</td>
</tr>
<tr>
<td style="width: 50%;">How do I top up my Setel Wallet with Boost e-Wallet?</td>
<td style="width: 50%;">
<ol>
<li>Select More at the bottom right.</li>
<li>Select Payment methods.</li>
<li>Click on Top-up.</li>
<li>Enter the amount you wish to top up and select Boost e-Wallet as the top up method.</li>
</ol>
 
You can also refer to our video tutorial on <a href="https://www.youtube.com/shorts/N_krFzxOtd0" target="_self">how to top up</a>.
</td>
</tr>
<tr>
<td style="width: 50%;">How do I link my Boost account on the Setel app?</td>
<td style="width: 50%;">
After choosing Boost e-Wallet as your top-up method, click on Top-Up Now and you will be directed to the Boost app for payment. For Boosties, your Boost account will automatically link with Setel.
 For non-Boost users, you will need to register for a Boost account before linking.
</td>
</tr>
<tr>
<td style="width: 50%;">Is there a limit cap to top up Setel Wallet?</td>
<td style="width: 50%;">
Yes.
 
The maximum value for Setel Wallet balance and transaction limit is RM500 before e-KYC. To enjoy up to RM5000 wallet limit and RM2000 transaction limit in a day, kindly verify your details via the e-KYC verification.
 
You can also refer to our video tutorial on<a href="https://www.youtube.com/shorts/B2GGBBnifCw" target="_self"> how to verify your Setel account</a>.
</td>
</tr>
<tr>
<td style="width: 50%;">If I have any issues and enquiries, who should I refer to for assistance?</td>
<td style="width: 50%;">
If you are at one of the PETRONAS Setel-enabled stations, you can ask the station staff directly and they will be happy to assist you with your enquiries.
 You can also contact us via live chat through the Setel App or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
 
To access the live chat:
<ol>
<li>Select More at the bottom right.</li>
<li>Select Help.</li>
<li>Click on the CHAT WITH US NOW button.</li>
</ol>
 
Our customer service will assist you shortly
</td>
</tr>
</tbody>
</table>

Setel Tile cessation on Boost App

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<tbody>
<tr style="height: 134px;">
<td style="width: 50%; height: 134px;">
I’m using Android version 9, and have completed e-KYC. 
Why have my daily transaction limit and single transaction limit been reduced to RM200?
</td>
<td style="width: 50%; height: 134px;">
Your limits will be reduced according to the BNM guidelines if you are on an unsupported Android version/device (even if the e-KYC verification is completed).
Limits will be restored once you are on a supported Android version/device.
As of June 2022, only android versions 10 and above are supported
</td>
</tr>
<tr style="height: 112px;">
<td style="width: 50%; height: 112px;"> I’m using an unsupported Android version and I have completed e-KYC, will my daily transaction limit and single transaction limit be restored if I move to iOS?</td>
<td style="width: 50%; height: 112px;">
Yes.
Your limits will be restored based on your e-KYC status (approved or incomplete).
</td>
</tr>
<tr style="height: 134px;">
<td style="width: 50%; height: 134px;">Why should I update my Android OS? </td>
<td style="width: 50%; height: 134px;">
If you’re on an unsupported android version, your daily transaction limit and single transaction limit will be reduced to RM200 (as per BNM guidelines).
</td>
</tr>
<tr style="height: 112px;">
<td style="width: 50%; height: 112px;">I’m unable to update my Android OS, can I still maintain my limits? </td>
<td style="width: 50%; height: 112px;">
No.
Your daily transaction limits and single transaction limits will be reduced according to the BNM guidelines.
Please update your Android OS or use a supported device to continue enjoying the latest features on the Setel App.
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">I am on a supported Android OS but why is my single transaction limit and daily transaction limit still RM200?</td>
<td style="width: 50%; height: 67px;">Please update your app to the latest version (above 1.89 ) and log in again.</td>
</tr>
</tbody>
</table>

Unsupported android version FAQ

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<tbody>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">What is the maximum parcel size?</td>
<td style="width: 63.8571%; height: 22px;">The maximum parcel size is 45cm (L) x 45cm (W) x 45cm (H).</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">What is the maximum parcel weight?</td>
<td style="width: 63.8571%; height: 22px;">The maximum parcel weight is 10kg.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">What if my parcel is less than 10kg but is larger than the 45cm x 45cm x 45cm dimensions?</td>
<td style="width: 63.8571%; height: 22px;">Unfortunately, we can only accept parcels with a maximum size of 45cm x 45cm x 45cm. Anything beyond these measurements will not be delivered.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">My parcel is damaged/lost, what should I do?</td>
<td style="width: 63.8571%; height: 22px;">For damaged/lost parcels, please contact us via <a href="mailto:hello-express@setel.com">hello-express@setel.com</a>.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Can I use handwritten consignment notes?</td>
<td style="width: 63.8571%; height: 22px;">
No.
Please print your consignment note as part of scheduling the delivery.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Are there packaging guidelines to follow?</td>
<td style="width: 63.8571%; height: 22px;">
Yes.
Please refer to our <a href="http://www.setel.com/business/setel-express/packaging-guidelines" target="_self">packaging guidelines</a>.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">What items are prohibited from delivery?</td>
<td style="width: 63.8571%; height: 22px;">Please refer to our <a href="http://www.setel.com/business/setel-express/prohibited-items" target="_self">list of prohibited items</a>.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Where does Setel Express deliver to?</td>
<td style="width: 63.8571%; height: 22px;">Setel Express delivers both interstate and intrastate within Peninsular Malaysia.</td>
</tr>
<tr style="height: 119px;">
<td style="width: 36.1429%; height: 119px;">What is the difference between interstate and intrastate delivery?</td>
<td style="width: 63.8571%; height: 119px;">
Interstate delivery includes delivery between states within Peninsular Malaysia while intrastate delivery includes delivery within the state.
East coast Malaysia is not currently covered under intrastate or interstate deliveries.
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 36.1429%; height: 44px;">Where are the Setel Express hubs located?</td>
<td style="width: 63.8571%; height: 44px;">Please refer to our <a href="http://www.setel.com/business/setel-express/our-hubs" target="_self">Setel Express hubs locations</a>.</td>
</tr>
<tr style="height: 126px;">
<td style="width: 36.1429%; height: 126px;">Can Setel Express collect my parcels from my doorstep?</td>
<td style="width: 63.8571%; height: 126px;">
Yes.
Doorstep pick-up is available for deliveries of 5 parcels or more.
For deliveries of under 5 parcels, parcel collection will be at our hubs.
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 36.1429%; height: 67px;">How fast is the delivery time?</td>
<td style="width: 63.8571%; height: 67px;">
Deliveries typically take anywhere from 1 to 4 days to deliver.
For certain areas under intrastate delivery, it can be as fast as same-day delivery (if picked up before 1pm).
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Are delivery re-attempts conducted?</td>
<td style="width: 63.8571%; height: 22px;">
Yes.
We will re-attempt a delivery two (2) more times and will be able to keep your parcels for seven (7) days, awaiting further instruction.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Where will my parcels be kept if re-attempts are unsuccessful?</td>
<td style="width: 63.8571%; height: 22px;">The parcels will be kept safely at a Setel Express hub closest to the recipient's address while waiting for delivery re-attempts.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">What time does pickup occur?</td>
<td style="width: 63.8571%; height: 22px;">Our pickup time is from 1pm to 5pm daily.</td>
</tr>
<tr style="height: 44px;">
<td style="width: 36.1429%; height: 44px;">What is the cut-off time for pickup requests?</td>
<td style="width: 63.8571%; height: 44px;">The cut-off time is at 1pm, so any pickup request created before 1pm will be collected on the same business day.</td>
</tr>
<tr style="height: 44px;">
<td style="width: 36.1429%; height: 44px;">Is there a maximum number of parcels per delivery?</td>
<td style="width: 63.8571%; height: 44px;">No.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Are fulfilment services provided?</td>
<td style="width: 63.8571%; height: 22px;">
Unfortunately, we do not provide fulfilment services.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Are poly mailers provided?</td>
<td style="width: 63.8571%; height: 22px;">Yes, we will provide poly mailers upon request.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">
I have five (5) parcels.
Can I make only one order?
</td>
<td style="width: 63.8571%; height: 22px;">
Yes.
Do note that charges are based on the number of parcels (5 in this scenario) and not the number of orders (1 in this scenario).
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">How can my customer and I track the parcel delivery?</td>
<td style="width: 63.8571%; height: 22px;">
You can check the status of your delivery via:
<ol>
<li>
<a href="http://www.setel.com/business/setel-express/track" target="_self">Setel Express's Dashboard Portal</a> - enter the tracking number in the search bar and select the option to search by (shipment ID, receiver name, reference number, or phone number of receiver).</li>
<li>SMS texts - a tracking link will be sent through sms at different milestones (collected from the merchant, on the way to the customer, delivered to the customer). Click on the link to check the status of the delivery.</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 36.1429%; height: 22px;">Can my customers choose to self-pick up their parcel?</td>
<td style="width: 63.8571%; height: 22px;">
Yes, self-pickup is available for your customers at our <a href="http://www.setel.com/business/setel-express/our-hubs" target="_self">hubs</a>.
Hub operation hours are from 9am to 6pm every Monday to Saturday (excluding public holidays).
</td>
</tr>
<tr style="height: 74px;">
<td style="width: 36.1429%; height: 74px;">Is my parcel insured?</td>
<td style="width: 63.8571%; height: 74px;">
Yes.
Each parcel is insured up to RM200. Terms and conditions apply.
</td>
</tr>
</tbody>
</table>

Setel Express parcel FAQ

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<tbody>
<tr style="height: 47px;">
<td style="width: 22.4762%; height: 47px;">
<h3>General</h3>
</td>
<td style="width: 29.1904%; height: 47px;">What is Setel Express?</td>
<td style="width: 48.3333%; height: 47px;">
Setel Express is a logistics service provider that proudly sits under the Setel ecosystem and can be accessed via the Setel App. 
As a one-stop-shop for e-commerce and logistics, Setel Express leverages the expansive network of PETRONAS stations to get your parcels delivered quickly and affordably.
</td>
</tr>
<tr style="height: 53px;">
<td style="width: 22.4762%; height: 53px;"> </td>
<td style="width: 29.1904%; height: 53px;">
How will Logistika’s transition to Setel Express affect me?
</td>
<td style="width: 48.3333%; height: 53px;">
The main changes include a name change from Logistika to Setel Express on your airway bills (AWB) and being discovered online as Setel Express rather than Logistika.
Apart from these changes, we ensure there will be no disruption to your current account and our delivery schedules.
</td>
</tr>
<tr style="height: 53px;">
<td style="width: 22.4762%; height: 53px;"> </td>
<td style="width: 29.1904%; height: 53px;">
Will the transition to Setel Express affect my contract with Logistika?
</td>
<td style="width: 48.3333%; height: 53px;">
No. 
Our rebranding exercise (from Logistika to Setel Express) will not affect your existing contract with us.
</td>
</tr>
<tr style="height: 80px;">
<td style="width: 22.4762%; height: 80px;"> </td>
<td style="width: 29.1904%; height: 80px;">
Will the transition to Setel Express affect pricing, service level agreement, etc.?
</td>
<td style="width: 48.3333%; height: 80px;">
No. 
All details will remain the same.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;">
<h3>Onboarding</h3>
</td>
<td style="width: 29.1904%; height: 22px;">
What is the onboarding process?</td>
<td style="width: 48.3333%; height: 22px;">
<ol>
<li>Register with us via our <a href="https://setel.com/business/setel-express/sign-up" target="_self">sign up page</a>.</li>
<li>Get onboarded within 2 business days with a dedicated account manager.</li>
<li>Start delivering your parcels!</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;"> </td>
<td style="width: 29.1904%; height: 22px;">
Once I’ve onboarded, how can I start delivering parcels?
</td>
<td style="width: 48.3333%; height: 22px;">
<ol>
<li>
Log in to <a href="https://dashboard.setel.my/login" target="_self">Setel Express's customer portal</a> with the credentials provided by your account manager.
</li>
<li>Create your shipment order and pick-up request.</li>
<li>Print the consignment notes for your parcels.</li>
<li>We will collect and deliver it for you.</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;"> </td>
<td style="width: 29.1904%; height: 22px;">
What if I require support during the onboarding process?
</td>
<td style="width: 48.3333%; height: 22px;">
For enquiries, you can contact your account manager directly or reach out to us at <a href="mailto:hello-express@setel.com">hello-express@setel.com</a>. 
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;">
<h3>Fees and charges</h3>
</td>
<td style="width: 29.1904%; height: 22px;">
Do I have to pay registration/deposit fees?
</td>
<td style="width: 48.3333%; height: 22px;">No, you only pay for the service used.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;"> </td>
<td style="width: 29.1904%; height: 22px;">
How much does Setel Express charge per parcel?
</td>
<td style="width: 48.3333%; height: 22px;">
Please see the table below for intrastate and interstate charges. The rate charged will be based on weight or dimension (L+W+H), whichever is higher.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/4475522996621/Parcel_rates__support_-_Setel_Express_general_faq_.PNG" alt="Parcel_rates__support_-_Setel_Express_general_faq_.PNG">
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 22.4762%; height: 22px;"> </td>
<td style="width: 29.1904%; height: 22px;">How do I pay for the service?</td>
<td style="width: 48.3333%; height: 22px;">Invoices are issued on the first week of every month. You will have 14 days to complete your payment transaction.</td>
</tr>
</tbody>
</table>

Setel Express general FAQ

<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What are the available locations for ticketless and automated parking with Setel?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%;" data-colwidth="226.67">
Ticketless and automated parking with Setel is currently available at Suria KLCC &amp; Kompleks Dayabumi
</td>
</tr>
<tr>
<td style="width: 50%;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How can I automatically identify available parking locations within the Setel App?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%;" data-colwidth="226.67">
To enable automatic location, you will need to turn on your GPS and allow location access.
Once your location is enabled, the app will automatically display the available parking locations nearby.
</td>
</tr>
</tbody>
</table>

Automated Parking Payment location KLCC & Kompleks Dayabumi

<table style="border-collapse: collapse; width: 100%; height: 332px;" border="1">
<tbody>
<tr style="height: 134px;">
<td style="width: 33.3333%; height: 134px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What is ticketless and automated parking with Setel?
</td>
<td style="width: 33.3333%; height: 134px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Ticketless and automated parking with Setel is a parking payment system that uses a License Plate Recognition (LPR) to remove the hassle of tickets at parking locations.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Why should I use ticketless and automated parking with Setel?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
Ticketless and automated parking with Setel provides a convenient and seamless parking payment experience.
 
With Setel’s ticketless and automated parking, all you have to do is enter a parking area and Setel will track your parking session.
 
No more long queues at the autopay machines or stopping to scan/insert your ticket.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How does ticketless and automated parking with Setel benefit me?
</td>
<td style="width: 33.3333%; height: 22px;">
<ul class="ak-ul" data-pm-slice='3 3 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>
<li>
Enjoy a ticketless and cardless parking payment experience.
</li>
<li>
Save time from queueing at the autopay machines.
</li>
<li>
No more rushing to find your vehicle as payment will only be made upon exiting.
</li>
<li>
No more risk of misplacing the physical parking tickets.
</li>
<li>
Save more trees by eliminating the use of physical tickets and cards upon entry/exit.
</li>
</ul>
</td>
</tr>
<tr>
<td style="width: 33.3333%;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Can I earn Mesra points with automated parking?
</td>
<td style="width: 33.3333%;">
Yes.
 
You will get 1 point for every RM5 spent.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>I am new to Setel. How do I use ticketless and automated parking with Setel?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
You will need to install the Setel App and register accordingly. Setel App is available on both Android and iOS.
 
Launch the Setel App and click on the More button and choose the Parking icon.
 
Add your vehicle information and you are good to go!
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>I am a Setel user, how can I access the parking feature?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
Kindly follow the steps below:
 
<ol class="ak-ol">
<li>
Click on More at the bottom right.
</li>
<li>
Select the Parking icon.
</li>
<li>
Click on Get Started.
</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What if I own more than one vehicle, can I register all of them in my Setel account?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
Yes.
You can register and enable more than one vehicle under your Setel account.
 
However, only a single enabled vehicle at a time can be selected for the automated parking session.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How can I switch between vehicles for automated parking payment?
</td>
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>You can add your vehicle information on the parking page and enable the vehicle that will be used for your parking session.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Why didn’t I receive a notification when entering/exiting a parking location?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
Check your device’s notification settings and ensure that notifications from the Setel App are allowed.
 
If you have already enabled notifications but still encounter problems, you can contact us via:
 
<ol class="ak-ol" data-indent-level="1">
<li>
live chat through the Setel App; or
</li>
<li>
email us at <a class="sc-eHgmQL jxCPuk" title="mailto:hello@setel.my" href="mailto:hello@setel.my" data-renderer-mark="true">hello@setel.my</a>
</li>
</ol>
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Where can I view my active parking session?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
You can view your active parking session at the homepage of the Setel App.
Select View details to view the current parking summary.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How do I end my active parking session?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
To end your active parking session, simply exit the parking location. Once you have driven through the exit barrier gate, your parking fees will automatically be deducted from Setel, based on your selected payment method.
 
<img class="emoji" style="visibility: visible;" src="https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/atlassian/warning_32.png" alt=":warning:" width="20" height="20" data-emoji-short-name=":warning:" data-emoji-id="atlassian-warning" data-emoji-text=":warning:"> You cannot toggle off automated parking payments for a vehicle while an active parking session is in progress.
</td>
</tr>
<tr>
<td style="width: 33.3333%;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What if the system doesn’t detect my car plate and I get stuck at the car park entry/exit?
</td>
<td class="pm-table-cell-content-wrap" style="width: 33.3333%;" data-colwidth="226.67">
We’re sorry you experienced that! If you encounter this issue, please contact the car park help desk/car park management of the parking location for an immediate response.
 
Alternatively, you can reach out to our live chat agents within the Setel App for assistance.
</td>
</tr>
<tr>
<td style="width: 33.3333%;">
What is the reason my car plate is not detected at the car park entry/exit?
</td>
<td style="width: 33.3333%;">
Our cameras are smart, but sometimes they can get a little confused. Rest assured we’re working hard to improve the plate recognition system.
This issue may happen due to several factors including (but not limited to):
<ul class="ak-ul" data-indent-level="1">
<li>
Shiny letters or plates causing glare in the camera sensors
</li>
<li>
Letters on the plate are located too close together, especially with narrower characters like “1”
</li>
<li>
Vehicle has plate located in a non-standard or difficult-to-view location
</li>
<li>
Vehicle may be in motion
</li>
</ul>
</td>
</tr>
</tbody>
</table>

Automated Parking Payment general FAQ

<h4 id="What-is-‘SetelShare’?" data-renderer-start-pos="118">What is Setel Share?</h4>
Setel Share is a feature that allows you to form a group with your family and friends to share a payment method.
 
<h4 id="How-do-I-form-a-SetelShare-group?" data-renderer-start-pos="260">How do I activate Setel Share? </h4>
First, ensure that your Setel App is at least version 1.84. You will then need to perform e-KYC verification to verify your identity and invite 1 person. You can find out more about e-KYC on our <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/4413021810701-Setel-e-KYC-wallet-and-spending-limit-upgrade-in-Setel-App-Kemaskini-Setel-Ekyc-had-Wallet-had-perbelanjaan-dalam-Applikasi-Setel" target="_self">wallet upgrade</a> page. 
The Setel Share will then be activated (even if the person does not accept the invite).
 
<h4 id="How-do-I-create-a-SetelShare-group?" data-renderer-start-pos="666">How do I create a Setel Share group?</h4>
<ol>
<li>Launch the Setel App.</li>
<li>Click the More tab at the bottom right.</li>
<li>Click on the Setel Share icon.</li>
<li>Follow the instructions.</li>
</ol>
 
Common FAQs
<table style="border-collapse: collapse; width: 100%; height: 1382px;" border="1">
<tbody>
<tr style="height: 119px;">
<td style="width: 50%; height: 119px;">How many people can I invite to the Setel Share group?</td>
<td style="width: 50%; height: 119px;">
Currently, only 2 members can join your Setel Share group.
 We are working to allow for more members in future updates. Stay tuned! 
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">Can I use this feature to pay for items at the Kedai Mesra?</td>
<td style="width: 50%; height: 44px;">Setel Share currently only allows for fuel purchases. </td>
</tr>
<tr style="height: 89px;">
<td style="width: 50%; height: 89px;">As a member, will I earn the Mesra points if I use Setel Share for fuel purchases?</td>
<td style="width: 50%; height: 89px;">
No.
All Mesra points earned through transactions under Setel Share will be assigned to the Setel Share owner’s Mesra Card.
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">Can I delete a Setel Share group?</td>
<td style="width: 50%; height: 44px;">Only Setel Share owners can delete their Setel Share group.</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">Who will earn the Mesra points gathered?</td>
<td style="width: 50%; height: 67px;">All Mesra points earned through transactions under Setel Share will be assigned to the Setel Share owner’s Mesra Card.</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">How will Setel Share group owners get notified?</td>
<td style="width: 50%; height: 44px;">The owner will receive notifications for all transactions in real-time on the Setel app.</td>
</tr>
<tr style="height: 96px;">
<td style="width: 50%; height: 96px;">Is Setel Share safe?</td>
<td style="width: 50%; height: 96px;">
Yes.
All of our business operations are regulated by the relevant e-money regulators and guidelines to ensure safety &amp; security for our customers.
</td>
</tr>
<tr style="height: 74px;">
<td style="width: 50%; height: 74px;">Can I be a member of more than 1 Setel Share group?</td>
<td style="width: 50%; height: 74px;">
No. 
Users can only join one Setel Share group at a time.
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">Can the Setel Share owner and members see the payment history?</td>
<td style="width: 50%; height: 67px;">
Owners can see all of the transactions made while members can only see their own transactions.
</td>
</tr>
<tr style="height: 141px;">
<td style="width: 50%; height: 141px;">
Can I leave a Setel Share group?
</td>
<td style="width: 50%; height: 141px;">
Yes.
For members, you can ask the group owner to remove you or send a removal request to our customer support in the Setel App. For group owners, you will need to remove all members of your group.
</td>
</tr>
<tr style="height: 126px;">
<td style="width: 50%; height: 126px;">Can Setel Share be used by a non-Setel user?</td>
<td style="width: 50%; height: 126px;">
No.
Setel Share owners will only be able to invite existing Setel users to join their Setel Share. 
For non-Setel users, they can download the app to join the Setel Share.
</td>
</tr>
<tr style="height: 152px;">
<td style="width: 50%; height: 152px;">What does it mean if an invalid invite screen appears?</td>
<td style="width: 50%; height: 152px;">
An invalid invite screen will appear if:
<ol>
<li>The owner cancels the invite.</li>
<li>The owner deletes the group.</li>
<li>A customer support staff removed the invitation before the invitee is able to join the group.</li>
</ol>
</td>
</tr>
<tr style="height: 74px;">
<td style="width: 50%; height: 74px;">As a Setel Share owner, is it possible for me to join another Setel Share as a member?</td>
<td style="width: 50%; height: 74px;">
No. 
Users can only join one Setel Share group at a time.
</td>
</tr>
<tr style="height: 245px;">
<td style="width: 50%; height: 245px;">Will a Setel Share transaction use my personal Setel Wallet linked to my own Setel account? </td>
<td style="width: 50%; height: 245px;">
No.
 Setel Share uses a shared wallet called Setel Share Wallet which is separate from a user’s personal Setel Wallet. 
As the group owner, make sure your account has a sufficient balance or you may opt for an auto top-up. 
As a group member, make sure to select ‘Setel Share’ as the payment method when you refuel at PETRONAS stations via the Setel App.
</td>
</tr>
</tbody>
</table>

Setel Share FAQ

Setel is supporting PETRONAS merchandise by sharing them with Setel's audience.
Setel users are now able to easily browse and purchase their favourite PETRONAS merchandise through the Setel App.
 
<pre><img src="https://setelappsupport.zendesk.com/hc/article_attachments/4410348407181/mceclip0.png" alt="mceclip0.png"></pre>
<pre><img src="https://setelappsupport.zendesk.com/hc/article_attachments/4410353562253/mceclip2.png" alt="mceclip2.png"></pre>
 
FAQs 
<table style="border-collapse: collapse; width: 100%;" border="1">
<tbody>
<tr>
<td style="width: 50%;">Questions</td>
<td style="width: 50%;">Answers</td>
</tr>
<tr>
<td style="width: 50%;">Where can I browse/purchase the PETRONAS Merchandise on the Setel App?</td>
<td style="width: 50%;">
New customers will need to register a Setel account to shop for PETRONAS Merchandise via the Setel App.
Existing users can shop for PETRONAS merchandise via the Setel App by:
<ol>
<li>Open the Setel App.</li>
<li>Select More at the bottom right.</li>
<li>Click on the PETRONAS Merchandise icon.</li>
<li>PETRONAS merchandises will be shown for you to shop and buy.</li>
</ol>
</td>
</tr>
<tr>
<td style="width: 50%;">Is shopping and buying PETRONAS merchandise only for new users?</td>
<td style="width: 50%;">The PETRONAS merchandise is available to all existing or new Setel users.</td>
</tr>
<tr>
<td style="width: 50%;">What are the payment methods offered?</td>
<td style="width: 50%;">
There are two options for payment methods.
Customers can choose to pay with Setel or through online payment for PETRONAS merchandise.
</td>
</tr>
<tr>
<td style="width: 50%;">What do I earn if I shop and buy PETRONAS merchandise with Setel?</td>
<td style="width: 50%;">
You can earn Mesra points when you pay for your PETRONAS merchandise with Setel.
The points can then be redeemed for rewards in the Setel App.
</td>
</tr>
<tr>
<td style="width: 50%;">
Does PETRONAS merchandise have any promotion or ongoing promotion?
</td>
<td style="width: 50%;">
Customers can enjoy up to 60% discount on selected PETRONAS official merchandise with free shipping* now.
Kindly refer to the steps below to browse:
<ol>
<li>Open the Setel App.</li>
<li>Select More at the bottom right.</li>
<li>Click on the PETRONAS Merchandise icon.</li>
<li>PETRONAS merchandises will be shown for you to shop and buy.</li>
</ol>
*T&amp;Cs apply.
</td>
</tr>
<tr>
<td style="width: 50%;">Why can’t I see the PETRONAS Merchandise icon in my Setel app?</td>
<td style="width: 50%;">Kindly update your Setel App to at least version 1.78 to shop and buy PETRONAS merchandise.</td>
</tr>
</tbody>
</table>
 
------------------------------------------------------------------------------------------------------------------
Bahasa : Soalan Jawapan
 1. Dimanakah tempat yang boleh saya membuat pembelian untuk PETRONAS Merchandise Pelanggan baru hendaklah memuat turun dan mendaftar akaun ke aplikasi Setel untuk membuat pembelian PETRONAS Merchandise. Pelanggan sedia ada boleh membuat pembelian Barangan Rasmi PETRONAS melalui aplikasi Setel: 1. Tekan “Lagi” di dalam laman utama aplikasi Setel 2. Tekan pada ikon ‘ PETRONAS Merchandise’ 3. Pembelian dan pembayaran Barangan Rasmi PETRONAS boleh dibuat melalui aplikasi Setel
 2. Adakah pembelian PETRONAS Merchandise tertakluk kepada pelanggan baru sahaja? Barangan PETRONAS adalah tertakluk kepada semua pelanggan baru dan sedia ada Aplikasi Setel.
 3. Apakah cara pembayaran yang disediakan? Cara pembayaran boleh dilaksanakan melalui dua cara iaitu pelanggan boleh membuat pembayaran melalui Setel atau bayaran dalam talian.
 
4. Apakah manfaat yang saya boleh nikmati jika saya membeli dan membayar PETRONAS Merchandise melalui aplikasi Setel? Anda akan berpeluang untuk menjana mata ganjaran Mesra dengan pembayaran PETRONAS Merchandise melalui Setel
 5.  Adakah PETRONAS Merchandise mempunyai sebarang promosi atau promosi baru?  Pelanggan boleh menikmati diskaun sehingga 60% dengan penghantaran percuma* untuk PETRONAS Merchandise yang terpilih. Anda boleh semak item-item yang terpilih melalui langkah-langkah dibawah: 1. Tekan “Lagi” di dalam laman utama aplikasi Setel 2. Tekan pada ikon ‘ PETRONAS Merchandise’ 3. Pembelian dan pembayaran PETRONAS Merchandise boleh dibuat melalui aplikasi Setel *Tertakluk kepada Terma &amp; Syarat
 
6 Mengapa saya tidak dapat melihat ikon PETRONAS Merchandise di dalam Aplikasi Setel saya? Sila pastikan Aplikasi Setel anda mengemas kini ke versi yang terbaru (sekurang-kurangnya versi 1.78) untuk menikmati pembelian dan pembayaran PETRONAS Merchandise melalui Aplikasi Setel.

PRYSM x Setel

Kindly refer to the steps below to use the Setel voucher:
<ol>
<li>Redeem a voucher.</li>
<li>Open the Setel App.</li>
<li>Select More located at the bottom right.</li>
<li>Select Payment methods under the PAYMENTS tab.</li>
<li>Click on Redeem voucher under your wallet balance.</li>
<li>Enter the voucher code and click on the blue arrow icon on the right.</li>
</ol>
 
Kindly refer to the steps below to redeem a voucher in the Setel app:
<ol>
<li>Open the Setel App.</li>
<li>Select rewards located at the bottom.</li>
<li>Select the voucher you want.</li>
<li>Click on REDEEM NOW at the bottom.</li>
<li>Enter the voucher code at the checkout page.</li>
</ol>

How to use Setel voucher

<div class="mb-4 lg:mb-6 last:mb-0">
<div class="mb-4 lg:mb-6 last:mb-0">
After your purchase order is successful, you will be redirected to the e-commerce website together with the order details.
An order confirmation email will also be sent to your email address.
</div>
</div>

How can I find out whether my PRYSM order was successfully processed?

<div class="mb-4 lg:mb-6 last:mb-0">
<table style="border-collapse: collapse; width: 100%; height: 2115px;" border="1">
<tbody>
<tr style="height: 89px;">
<td style="width: 33.3333%; height: 1095px; text-align: center; vertical-align: middle;" rowspan="7">
<h3>GENERAL</h3>
</td>
<td style="width: 33.3333%; height: 89px;">
What is PRYSM?
</td>
<td style="width: 33.3333%; height: 89px;">PRYSM is a motor racing inspired lifestyle brand by PETRONAS Dagangan Berhad that provides authentic PETRONAS apparel and merchandise.</td>
</tr>
<tr style="height: 269px;">
<td style="width: 33.3333%; height: 269px;">
How can I purchase PRYSM apparel and merchandise?
</td>
<td style="width: 33.3333%; height: 269px;">
You can purchase PRYSM apparel and merchandise through our <a href="https://www.petronasmerchandise.com" target="_self">eCommerce website </a>by logging in as a member or as a PETRONAS staff or dealer.
Browse through our selection of available products and add them to your virtual shopping cart before making an online payment.
</td>
</tr>
<tr style="height: 219px;">
<td style="width: 33.3333%; height: 219px;">
What products are offered by PRYSM?
</td>
<td style="width: 33.3333%; height: 219px;">
We offer a wide range of PETRONAS exclusive merchandise, from apparel such as t-shirts and jerseys to accessories such as bags, eyewear, and more.
We’re continuously introducing new designs, so be sure to visit us to get your hands on the latest merchandise!
</td>
</tr>
<tr style="height: 224px;">
<td style="width: 33.3333%; height: 224px;">
 
<h3 class="text-black-light mb-2 font-medium text-base lg:text-xl"> </h3>
 
Do I have to register with PRYSM to make purchases?
</td>
<td style="width: 33.3333%; height: 224px;">
Nope!
However, registering as a member will allow you to get a faster checkout time and the latest updates on PRYSM’s latest merchandise.
All PETRONAS staff and dealers also enjoy the best deals when they sign up as a member with us.
</td>
</tr>
<tr style="height: 89px;">
<td style="width: 33.3333%; height: 89px;">
How will I know if my online registration was successful?
</td>
<td style="width: 33.3333%; height: 89px;">
Upon successful registration, you will receive an acknowledgement email with instructions on how you can activate your account.
</td>
</tr>
<tr style="height: 183px;">
<td style="width: 33.3333%; height: 183px;">
I did not receive the acknowledgement email and was not able to activate my account. What should I do?
</td>
<td style="width: 33.3333%; height: 183px;">
Please check your spam or junk folders as the email may have been sent there.
If you are still unable to find it, please contact us at <a class="text-primary" href="mailto:mesralink@petronas.com">mesralink@petronas.com</a> or call 1300-88-8181.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
What should I do if I have any enquiries or complaints?
</td>
<td style="width: 33.3333%; height: 22px;">
You can drop us an email at <a class="text-primary" href="mailto:mesralink@petronas.com">mesralink@petronas.com</a> or call 1300-88-8181.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 66px; text-align: center; vertical-align: middle;" rowspan="3">
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens">Payments</h3>
</td>
<td style="width: 33.3333%; height: 22px;">
 
How can I pay for my order?
</td>
<td style="width: 33.3333%; height: 22px;">
<h3 class="text-black-light mb-2 font-medium text-base lg:text-xl"> </h3>
We accept payments via online payments (credit/debit card, online bank transfer and other payment options).
For PETRONAS dealers and staff, we also offer the payment option of PETRONAS account deduction.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
What currency will my purchases be in?
</td>
<td style="width: 33.3333%; height: 22px;">All transactions on this website are conducted in Ringgit Malaysia (MYR).</td>
</tr>
<tr style="height: 22px;">
<td style="width: 33.3333%; height: 22px;">
My payment transaction failed, what should I do
</td>
<td style="width: 33.3333%; height: 22px;">Please email to <a class="text-primary" href="mailto:mesralink@petronas.com">mesralink@petronas.com</a> or call 1300-88-8181.</td>
</tr>
<tr style="height: 141px;">
<td style="width: 33.3333%; text-align: center; vertical-align: middle; height: 713px;" rowspan="6">
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens">DELIVERY</h3>
 
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
</td>
<td style="width: 33.3333%; height: 141px;">
What are the delivery charges?
</td>
<td style="width: 33.3333%; height: 141px;">
Delivery charges may vary depending on the delivery destination, product weight, and delivery option.
The charges will be displayed at the checkout page and will be added to your total payable amount.
</td>
</tr>
<tr style="height: 82px;">
<td style="width: 33.3333%; height: 82px;">
How long does the delivery take?
</td>
<td style="width: 33.3333%; height: 82px;">
Deliveries usually take up to 14 business days.
</td>
</tr>
<tr style="height: 103px;">
<td style="width: 33.3333%; height: 103px;">
Can orders be delivered to overseas addresses?
</td>
<td style="width: 33.3333%; height: 103px;">
Unfortunately, no.
Currently, orders are only available for delivery within Malaysia.
</td>
</tr>
<tr style="height: 141px;">
<td style="width: 33.3333%; height: 141px;">
Can orders be delivered to anywhere within Malaysia?
</td>
<td style="width: 33.3333%; height: 141px;">
Yes.
Orders can be delivered to all addresses within Malaysia except for P.O. Box addresses.
</td>
</tr>
<tr style="height: 96px;">
<td style="width: 33.3333%; height: 96px;">
Can I change my delivery address?
</td>
<td style="width: 33.3333%; height: 96px;">
No. 
Once your order has been submitted, you are not allowed to change the delivery address.
</td>
</tr>
<tr style="height: 150px;">
<td style="width: 33.3333%; height: 150px;">
<div class="mb-4 lg:mb-6 last:mb-0">
<div class="mb-4 lg:mb-6 last:mb-0">
What happens if I am not at the delivery address to receive my order?
</div>
</div>
</td>
<td style="width: 33.3333%; height: 150px;">
Unfortunately, we are unable to bear the costs for any unsuccessful deliveries and any order cancellation is not allowed once they have been submitted successfully.
</td>
</tr>
<tr style="height: 89px;">
<td style="width: 33.3333%; text-align: center; vertical-align: middle; height: 241px;" rowspan="3">
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens">ORDERS </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
<h3 class="text-black-light text-2xl font-medium pb-4 mb-6 border-b border-gray-athens"> </h3>
</td>
<td style="width: 33.3333%; height: 89px;">
How can I cancel, return or exchange my order?
</td>
<td style="width: 33.3333%; height: 89px;">Unfortunately, we will not be able to accept cancellations, returns, or exchanges once the orders have been submitted successfully.</td>
</tr>
<tr style="height: 126px;">
<td style="width: 33.3333%; height: 126px;">
How can I find out whether my order was successfully processed?
</td>
<td style="width: 33.3333%; height: 126px;">
We will send an order confirmation email to your registered email address.
You can also check the status at the My Orders page.
 
</td>
</tr>
<tr style="height: 26px;">
<td style="width: 33.3333%; height: 26px;">
How can I check the status of my order?
</td>
<td style="width: 33.3333%; height: 26px;">
You can view your order status on the My Orders page.
</td>
</tr>
</tbody>
</table>
 
</div>

Where can I buy PETRONAS merchandise?  /Di mana saya boleh dapatkan barangan PETRONAS ? 

As per the standard operating procedure (SOP) set by the government,  you are required to take your body temperature and check in with the MySejahtera app when entering the premises of PETRONAS station such as Kedai Mesra, surau, or toilet.
 Thank you for following the SOP. 
-------------------------------------------------------------------------------------------------------------------------------
Mengikuti SOP dari Kementerian Kesihatan, anda wajib mengesan suhu badan dan mendaftar masuk dengan MySejahtera jika anda ingin memasuki premis di stesen PETRONAS seperti Kedai Mesra, Surau atau tandas.

 Do I need to scan my body temperature when using the Setel App to check in with MySejahtera? /Wajibkan saya mengesan suhu badan apabila mendaftar masuk dengan MySejahtera menggunakan aplikasi Setel?

You can remain in your vehicle while using your phone to check in on the MySejahtera app. 
Please follow the station safety guidelines available in the app and do not use your phone while refuelling.
You can refer to the station safety guidelines <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/360004309892-Is-Setel-safe-to-use-at-the-petrol-station-Adakah-Setel-selamat-digunakan-di-stesen-minyak" target="_self" rel="undefined">here</a>. 
----------------------------------------------------------------------------------------------------------------------------
Anda boleh duduk dalam kenderaan apabila mendaftar masuk ke MySejahtera. Sila mengikuti panduan keselamatan stesen yang terdapat di aplikasi dan Jangan gunakan telefon bimbit anda atau masukkan semula kereta anda semasa mengisi minyak. Panduan keselamatan boleh didapati di sini:
<a href="https://setelappsupport.zendesk.com/hc/en-us/articles/360004309892-Is-Setel-safe-to-use-at-the-petrol-station-Adakah-Setel-selamat-digunakan-di-stesen-minyak">https://setelappsupport.zendesk.com/hc/en-us/articles/360004309892-Is-Setel-safe-to-use-at-the-petrol-station-Adakah-Setel-selamat-digunakan-di-stesen-minyak</a>.

 Do I need to get out from my vehicle to use the Setel App to check in with MySejahtera? / Perlukah  saya perlu keluar kenderaan untuk menggunakan Setel untuk mendaftar dengan MySejahtera di stesen minyak?

If you’re paying for your Kedai Mesra purchases with Setel, you do not need to swipe a physical Mesra Card to earn your points. 
You will get your points automatically after successfully completing the payment. 
-------------------------------------------------------------------------------------------------------------------- 
Sekiranya anda membayar pembelian Kedai Mesra dengan Setel, anda tidak perlu menggesek Kad Mesra fizikal atau menyerahkan resit untuk mendapatkan mata anda. Anda akan mendapat mata anda secara automatik setelah berjaya menyelesaikan pembayaran.
Anda hanya perlu menggesek Kad Mesra fizikal anda atau menyerahkan resit jika Kedai Mesra tidak menerima pembayaran melalui Setel.

C-STORE: How do I get my Mesra points?/ Adakah saya perlu menyerahkan resit atau menggesek kad Mesra untuk mendapatkan mata Mesra saya?

Cashless &amp; Cardless payment 
<ul>
<li style="list-style-type: none;">
<ul>
<li>You no longer need to take out your physical Mesra card to pay and swipe.</li>
</ul>
</li>
</ul>
Seamless, easy and convenient
<ul>
<li style="list-style-type: none;">
<ul>
<li>You can choose your items, scan to pay, and leave immediately.</li>
</ul>
</li>
</ul>
Earn Mesra points automatically 
<ul>
<li style="list-style-type: none;">
<ul>
<li>You no longer need to swipe a physical Mesra card. The points are automatically credited to your Setel account.</li>
</ul>
</li>
</ul>
Easily track your purchases
<ul>
<li style="list-style-type: none;">
<ul>
<li>You no longer need to keep physical receipts. You can view your transaction history and download any e-receipts on the app.</li>
</ul>
</li>
</ul>
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>-------------------------------------------------------------------------------------------------------------------------
<ul>
<li>
Tanpa Tunai &amp; Tanpa Kad: Pelanggan tidak perlu lagi mengeluarkan dompet untuk membayar &amp; meleret Kad Mesra fizikal.</li>
<li>
Mudah dan senang: Pelanggan memilih barang, imbasan untuk membayar dan pergi.</li>
<li>
Dapatkan mata Mesra secara automatik: Pelanggan tidak perlu lagi menggesek kad Mesra fizikal.</li>
<li>
Mudahkan pembelian: Pelanggan tidak lagi perlu menyimpan resit fizikal. Mereka dapat melihat sejarah transaksi &amp; memuat turun e-resit semua di aplikasi</li>
</ul>

C-STORE: What is the benefit of this new feature ?/ Apakah faedah ciri baru ini?

This feature will only be available at selected PETRONAS stations. Please check our website for a list of participating Kedai Mesra at <a href="https://www.setel.my/locations/">https://www.setel.my/locations/</a>.
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>---------------------------------------------------------------------------------------------------------------------
Ciri ini hanya akan tersedia di stesen PETRONAS terpilih. Sila periksa laman web Setel untuk senarai Kedai Mesra yang mengambil bahagian:<a href="https://www.setel.my/locations/">https://www.setel.my/locations/</a>

C-STORE: Is it available at all Petronas Petrol Station ?/Adakah terdapat di semua Petronas Petrol Station?

C-store is a new payment feature for Setel customers. You can now use Setel to pay for purchases in Kedai Mesra. 
--------------------------------------------------------------------------------------------------------------------
Memperkenalkan ciri pembayaran baru kepada pelanggan Setel. Mereka sekarang menggunakan Setel untuk membayar pembelian di Kedai Mesra.

What is C-store ?/ Apa itu C-store? 

If you are stuck at the Connection to pump, Activating pump, or Refueling now page, try to troubleshoot your Setel App by closing the app from the multitask window and re-login again.
If the issue persists, please contact our customer service either via live chat under the Help section, e-mail at <a href="mailto:hello@setel.my">hello@setel.com</a>, or WhatsApp message at 6018-9881333 for further assistance.
----------------------------------------------------------------------------------------------------------------
Jika isu ini terjadi di mana app Setel anda tersekat di halaman "Menyambung ke pam" /"Pam diaktifkan" / "Isi minyak sekarang", anda perlu lakukan troubleshoot aplikasi Setel dengan membuang aplikasi Setel di multitask window dan log masuk semula akaun Setel. Jika isu masih berterusan, sila hubungi Khidmat Pelanggan Setel melalui Live Chat, emel ke <a href="mailto:hello@setel.my">hello@setel.com</a> atau mesej WhatsApp pada nombor telefon 6018-9881333.
 
Example as per attached/ Contoh seperti yang dilampirkan:
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360064088471/mceclip0.png" alt="mceclip0.png"> <img src="https://setelappsupport.zendesk.com/hc/article_attachments/360064088531/mceclip2.png" alt="mceclip2.png">

What if I am stuck at the purchase page? / Bagaimana jika app Setel saya tersekat di halaman pembelian?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

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