If you see messages like Error: Blocked Device or Forbidden, there is a chance your device has been modified.

How to fix my modified device

Android

How to check if my Android device is rooted?

1. Download, install, and open Root Checker.

2. Click on Verify Root to check if your phone is rooted.

How to unroot my Android device?

Note: Remember to backup your data as unrooting deletes all the data on the device. Do note that this action is done at your own risk. Setel will not be held responsible for any damages that may occur.

1. Download, install, and open SuperSU.

2. In the app, go to Settings and click on Full Unroot.

Apple iOS

How to check if my Apple iOS device is rooted?

1. Go to App Store on your phone.

2. Click on the Search tab and look for Cydia.

3. If you have Cydia on your phone, your device is rooted.

How to unroot my Apple iOS device?

Note: Remember to backup your data as unrooting deletes all data on the device. Do note that this action is done at your own risk. Setel will not be held responsible for any damages that may occur.

1. Select Settings > General > Reset.

2. Click on Erase All Content and Settings.

3. You may be prompted to enter your passcode. Enter to confirm.

4. Depending on your device, it can take a few minutes to completely erase your data.

If the methods do not work, please get in touch with us so we can assist you via chat or email.

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