Levels are downgraded when the minimum collected points requirements are not met for the month.

 

*NOTE
Due to the new MCO implementation as of 1st of June 2021, your level will not be downgraded if you do not meet the minimum points required until further notice.

This means that moving forward, if you are in the Hero level, you will remain at the Hero level next month even if you do not meet the requirements to maintain at the Hero level.

However, please be informed that you will still be automatically upgraded if you hit the required points to reach the next level.