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Fuelling
Setel Help
Pump & Go
1
What if I don’t have enough Setel Wallet balance after enabling the option to redeem my Mesra Rewards points?
2
Can I use my Mesra Rewards points to pay for fuel without using Setel wallet?
3
How to redeem my Mesra Rewards points for fuel with Pump & Go?
4
Can I customize the number of points I want to redeem for fuel?
5
Will I be notified when my points are redeemed?
6
Can I still earn Mesra Rewards points on the same transaction even after redeeming?
7
What if my points balance exceed the amount of payment I need to make for my fuel purchase? Will I get a refund for the balance?
One-tap
1
How do I disable one-tap fuelling?
2
Is the one-tap fuelling feature automatically enabled?
3
Is one-tap fuelling available for both iOS and Android devices?
4
Do I need to enable any presets or settings to enable the One-tap feature?
5
How do I set up my one-tap fuelling preferences?
6
Can I disable one-tap fuelling after I try it out?
7
I refuelled lesser than my preset amount, how much will I be charged?
8
What payment method can be used when using the one-tap fuelling feature?
See all 2 articles
Voice Fuelling
1
Can I talk to Voice Fuelling while refuelling is in progress?
2
What should I say to activate a pump using Voice Fuelling?
3
Why do I need to enable One-tap fuelling?
4
Why do I need to grant microphone permission to use Voice Fuelling?
5
What languages does Voice Fuelling support?
6
How do I retry Voice Fuelling after cancellation, timeout, or an error?
7
How do I cancel pump selection and choose a different pump?
8
How do I know my voice command is being processed?
See all 5 articles
Related articles
1
Is Setel safe to use at the petrol station?
2
Can I reserve pumps ahead of time/remotely?
3
What will happen if I try to refuel more than 250 litres for my vehicle?
4
How do I know what station I am at?
5
Where are Setel-enabled stations?
6
What happens after I've finished refueling the petrol?
7
What is the refuel limit?
8
Can I go above the 250 litres refuel limit?
See all 11 articles
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