Plug in the connector to your vehicle and push it in firmly, then select an available charger and a compatible connector nozzle, and tap on Activate Charger.

Once the cable is plugged into your vehicle and the charger is successfully activated, the charging session will start. If you cannot start a charging session, contact our customer support via the live chat on the Setel app/website or at hello@setel.com.

2. How do I stop a charging session?

After you’ve charged your car to a desired level, you can stop charging by tapping Stop Charging in the app or unlocking the connector from your car, car key or charger.

The charging session does not stop automatically when your car battery has been fully charged.

Remember to unplug the connector from your vehicle so other users can use it. If you’ve brought your charger cable, collect it back upon completion of charging.

Kindly ensure that the charging session has stopped completely before unplugging the connector.

3. How do I monitor my charging status?

After you have activated the charger, connect & plug the cable from the charger into your vehicle, and you will be able to view the charging status in the app.

4. What payment methods can I use for EV charging on Setel?

You can pay for EV charging on Setel by using your Setel Wallet, credit/debit card. View and switch to your available payment options by tapping on the payment bar.

5. How to scan and start a charging session?

This feature currently only supports Gentari and JomCharge chargers.

At the homepage, tap the scanner button.

Aim the camera at the QR code on the charger and scan.

Upon successfully scanning, you will be directed to the selected charger. Select a payment method and tap Activate charger to start charging.