We may ask you to verify your saved card occasionally to keep your card details up to date. This ensures a smoother, more reliable payment experience.

 

Which expiry date should I enter during card verification?

Enter the expiry date of the card you are verifying.

If you are verifying your existing saved card, enter the expiry date shown on your saved card.

If you have received a new or renewal card and want to replace your saved card with the new card, you can update your saved card with the new card's details.

 

My bank has sent me a new card, but my current saved card has not expired. Which expiry date should I enter?

If your saved card is still valid, enter the expiry date of your saved card during verification.

For example:

Saved card expiry: 10/26
Renewal card expiry: 09/30
Expiry date to enter: 10/26

The expiry date shown on the saved card may still reflect the previous card information.

You can choose to update your saved card with the renewal card if you are ready to use the new card instead.

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I want to replace my saved card with my new renewal card. What should I do?

Enter the expiry date shown on your new renewal card during verification.

If the expiry date does not match your saved card, you will be given the option to update your saved card with the new card details.

Once updated, your new card will replace the existing saved card.

 

Why does the expiry date I entered not match the expiry date of my saved card?

This can happen when you enter the expiry date from a new or renewal card.

If you want to continue using your existing saved card, go back and enter the expiry date of the saved card.

If you want to replace your saved card with the new card, you can choose to update your saved card and continue with the new card details.

 

What if I am still using the same card?

If you haven’t received a new or replacement card, enter the expiry date from your current card.

 

What happens if I enter the wrong expiry date?

If the expiry date does not match your saved card, you will be prompted to choose whether to go back and enter the correct expiry date or update your saved card with the new card details.

 

Can I update my saved card with my renewal card?

Yes. If you have received a new or renewal card, you can use the card verification flow to update your saved card with the new card details.

 

What happens after I successfully verify my saved card?

Once we verify your saved card, you can use it for payments as usual.

 

Do I need to re-verify my card every time I make a payment?

No. Re-verification is only required when prompted.

After successful verification, you can use your saved card in the normal payment flow.

 

What if I cannot verify my card?

Please check that the details you entered are correct, especially the expiry date, and try again.

If your saved card has not expired but you have already received a renewal card, enter the expiry date of your saved card.