If your Mesra Rewards card is frozen, please contact Mesralink via any of the channels below.

  1. Phone
    Call Mesralink at 1-300-22-8888.
  2. Live chat
    Use the live chat feature on the Setel app or the official Mesra Rewards website.
  3. Email
    Send an email to hello@setel.com.

 

Be prepared to provide the following to verify your identity.

  • Full name.
  • Mesra Rewards card number.
  • Identification documents (e.g., IC number/Passport number).
  • Details of recent transactions.

 

Check out our articles below for more info on frozen Mesra Rewards cards.

  1. Why was my Mesra Rewards card frozen/temporarily frozen?
  2. What can I still do when my Mesra Rewards card is frozen/temporarily frozen?
  3. How long does it take to unfreeze my Mesra Rewards card?
  4. Will I get a notification if my card is frozen/temporarily frozen?

 

Why was my Mesra Rewards card frozen/temporarily frozen?

A Mesra Rewards card will be frozen/temporarily frozen if we detect any suspicious activities (unusual transactions, more than 1 active card, etc) or if it has been compromised (stolen, lost, etc).

 

What can I still do when my Mesra Rewards card is frozen/temporarily frozen?

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How long does it take to unfreeze my Mesra Rewards card?

Each request is different but the process usually takes between a few hours to a couple of days after contacting customer support.

 

Will I get a notification if my card is frozen/temporarily frozen?

Yes. You can also check it under the Rewards tab of the Setel app.

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