Table of Contents

What is a trusted device and how does it work?

I still have access to my old phone, how do I unlink my trusted device?

I don't have access to my old phone, what should I do?

Request to unlink your trusted device instantly

What is a trusted device and how does it work?

The trusted device feature is an additional security measure for your account.

When you log in from a new device, a login request will be sent to your verified (trusted) device.
Your account will only be logged in on your new device if you approve the login request.

I still have access to my old phone, how do I unlink my trusted device?

You can only link 1 trusted device

Tap Profile
Tap Trusted device
Tap the 3 dots icon

4. Tap Unlink trusted device

5. Enter your passcode

6. Your trusted device has been unlinked

I don't have access to my old phone, how do I unlink my trusted device?

If you can’t access your Setel account with your trusted device, don’t worry! Simply fill out this form to unlink it through our self-service process.

Fill up the form below to unlink your trusted device instantly

You can only link 1 trusted device. This process is automated and typically instant (but may take up to 1 business day if there are any delays).

Fill out the form below to unlink your trusted device. Once your information is verified, your device will be unlinked.

Help topics