You will first need to <a href="https://help.setel.com/article/10215807641613/how-do-i-enable-one-tap-fuelling" target="_self" rel="undefined">configure your one-tap preferences in the Setel mobile app</a>. Once that is done, you will be able to initiate refuelling with just one tap from the Setel watch app at the station.
 
At the station, tap the pump number you are at.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266987241869" alt="mceclip1.png" width="330" height="509">
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Your order will then be processed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266992065933" alt="mceclip2.png" width="325" height="502">
<hr>
Once the order is accepted, the pump will be activated.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266983078285" alt="mceclip3.png" width="331" height="510">
<hr>
Your fuel order will then connect to your pump.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266983680397" alt="mceclip4.png" width="329" height="507">
<hr>
Once it has been connected, you can begin refuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266984209293" alt="mceclip5.png" width="330" height="509">
<hr>
Refuelling will end once the pump nozzle is returned.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10267044669581" alt="mceclip6.png" width="300" height="463">
<hr>
After you are done refuelling, you will be able to see a short summary of the order. You can find the full receipt in the Setel app.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10267045287821" alt="mceclip7.png" width="300" height="463">

How do I use one-tap Fuelling with the watch app?

You will need to make sure you have a credit/debit card linked in the Setel app first.
Launch the app and tap on the top-up button and your wallet will be reloaded.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18548169274893">
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Once reloaded, you can resume fuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18548168134285">

How do I use my credit/debit card with the watch app?

No.
The watch app mirrors the fuelling progress screens from the main app so it is not a separate process.

Can I use the watch app for fuelling and the main app for a Kedai Mesra purchase simultaneously?

Unfortunately, no. The Setel watch app can only be used together with iPhones as it is a companion app to the iOS version of the Setel app.

Can I use the watch app if I own an Android phone?

Setel's Watch app is available for Apple Watch (Series 2 onwards) and will be automatically installed.
Please ensure the Setel app is updated to the latest version on your iOS device.

How do I install Setel on my Apple Watch?

Yes, but only if refuelling is not in progress. You will not be able to cancel the order once you have started refuelling regardless if on the watch app or the Setel mobile app.

Can I cancel the refuelling with the watch app?

Yes, this feature is available for all Setel users with versions 1.100 and above. Users who have Apple Watch (Series 2 onwards) will have Setel’s watch app automatically installed on their Apple Watch.

Is the one-Tap Fuelling feature supported for all iOS watch users?

As per health, safety, and environment (HSE) guidelines, the Setel app is safe to be used near the pumps.
With the Setel watch app, the same guidelines apply, where users initiate fuelling via the watch app from inside their vehicle, leave their mobile phones in the vehicles (for 4-wheel vehicles), and walk to the pump to refuel.

Is it safe to initiate fuelling at the pump?

You will need to select a different payment method.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18548252333581">
<hr>
If you are using One-tap fuelling, you will need to update the payment details on the Setel mobile app.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18548281804173">

What if the top-up was unsuccessful?

Yes. However, the iOS device (iPhone) will need to be in Bluetooth range in order to access Setel on Apple Watch.

Can I refuel with only my Apple Watch?

You will not be able to top-up via the Apple Watch. Instead, you will need to top-up on the Setel mobile app.

What if I did not link any credit/debit card and encountered a payment error upon fuel ordering?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

https://help.setel.com/topics/24447227733517/automated_parking

Help topics