Table of Contents

How do I change my mobile number?

What happens to my wallet and Mesra points when I change my number?

Can I see my old transactions after I change my number?

I can't access my old number or get an error with self-service. How can I change my mobile number?

How do I change my mobile number?

We’ve introduced a self-service feature that allows you to update your mobile number automatically and seamlessly.

**NOTE

This feature is only available to logged-in users, verified their accounts and from version 1.157 and above. Please update to the latest app version for a smoother experience.

Follow these steps to change your mobile number before logging out or losing access to your current number.

(1) Tap Profile.

(2) Tap Personal information.

(3) Tap Change.

(4) Enter your new mobile number and tap Next.

(5) Enter your National Registration Identity Card (NRIC/IC) and tap Submit.

(6) Tap Confirm.

(7) Enter your passcode and you will receive a one-time password(OTP) on your new mobile number.

(8) Enter the OTP.

(9) Once your change mobile number request is successful, you can log in with new mobile number.

What happens to my wallet balance and Mesra Rewards points when I change my number?

Your wallet balance and Mesra Rewards points will still be there. Your mobile number will be updated but you will still have the same account.

If there are any changes to your wallet balance or Mesra Rewards points, please contact our Customer Support via live chat or email at hello@setel.com for further assistance.

Can I see my old transactions after I change my number?

Yes, all transaction details will be transferred to the new number.

I can't access my old number or get an error with self-service. How can I change my mobile number?

This process is NOT automated and may take up to 3 business days to process

If you're unable to submit the form, try the following steps :

Check for errors in the form
Any incorrect field in the form will prevent it from being submitted.
Check your internet connection
A stable internet connection is needed to submit the form.
Refresh the page
There might be some errors with the page which can be fixed with a page reload.
Clear your cache and cookies
There might be something in your cache that is preventing the form from being submitted. Please retry after clearing your cache and cookies.
Try a different browser
Certain settings on your browser might be preventing the form from being submitted. Please try submitting with a different browser.

Once you're able to submit the form, an agent will follow up with your request via email.

If you have any further enquiries, you can reply to the email once you receive it.

Since Setel uses mobile numbers as login IDs for your Setel account, we will need to verify your request to change your mobile number for security purposes.

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