If your top-up status shows processing, please give it more time for confirmation. The top-up should be reflected on your Setel Wallet within 15 minutes.
If it is not reflected after 15 minutes, please contact Setel customer service via live chat under the Help section, e-mail at <a href="mailto:hello@setel.my">hello@setel.com</a>, or WhatsApp message at +6018-9881333 for further assistance.
You can also try logging out and logging back in to troubleshoot the issue.
----------------------------------------------------------------------------------------------------------------
Jika transaksi tambah nilai anda masih menunjukkan status "Sedang Diproses", sila beri sedikit masa untuk pengesahan. Tambah nilai tersebut sepatutnya dikreditkan ke akaun Setel anda dalam masa 15 minit. Jika ia masih belum dikreditkan selepas 15 minit, sila hubungi Khidmat Pelanggan Setel melalui Live Chat, emel ke <a href="mailto:hello@setel.my">hello@setel.com</a> atau mesej WhatsApp pada nombor telefon 6018-9881333.
Anda juga boleh mencuba log keluar dan log masuk untuk mencuba menyelesaikan masalah tersebut.

Why is my top-up not reflected in my wallet balance? / Kenapa tambah nilai saya tidak dikreditkan ke baki Setel saya?

<table style="border-collapse: collapse; width: 100%; height: 643px;" border="1">
<tbody>
<tr style="height: 141px;">
<td style="width: 50%; height: 141px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How can I pay for my parking with the Setel App?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 141px;" data-colwidth="226.67">
The payment will automatically be deducted from Setel based on the selected payment method.
If the Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid any issues.
</td>
</tr>
<tr style="height: 148px;">
<td style="width: 50%; height: 148px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>I have a low balance in my Setel Wallet, can I still enter the parking location?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 148px;" data-colwidth="226.67">
Yes.
There is no minimum amount required in your Setel Wallet to enter the parking location.
However, before exiting, please ensure you have a sufficient balance for your parking fee to be deducted automatically.
</td>
</tr>
<tr style="height: 126px;">
<td style="width: 50%; height: 126px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 126px;" data-colwidth="226.67">
Yes.
Your parking is still valid/active until you exit the car park.
The Setel App will notify you if you have a low balance in your wallet.
</td>
</tr>
<tr style="height: 96px;">
<td style="width: 50%; height: 96px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Can I pay the parking fee for my friends and family using my Setel account?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 96px;" data-colwidth="226.67">
Yes.
You can register your friend’s or family’s vehicle under your Setel account, but only one active parking session is allowed at a time.
</td>
</tr>
<tr>
<td style="width: 50%;">Which account will be charged if a vehicle is registered under 2 or more different accounts?</td>
<td style="width: 50%;">
A vehicle can only be enabled for automated parking on a single device at a time.
</td>
</tr>
<tr>
<td style="width: 50%;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>The device the vehicle is registered under is not with me, how will I be charged?
</td>
<td style="width: 50%;">
The account that has the vehicle enabled will be charged even if the device is not at the parking area.
</td>
</tr>
<tr style="height: 44px;">
<td style="width: 50%; height: 44px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Can I pay using other payment methods other than Setel wallet?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 44px;" data-colwidth="226.67">
Unfortunately, no.
Currently, we only support Setel Wallet.
More payment options will be coming soon!
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>What are the parking rates under the Setel parking feature?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 22px;" data-colwidth="226.67">
Parking rates with Setel are the same as the standard rates at each parking location.
You can check the parking rates of your location on the Setel App.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>Are there any transaction fees for using the Setel App?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 22px;" data-colwidth="226.67">
There are no transaction fees for using ticketless and automated parking with Setel.
You will only need to pay the parking fees based on the car park’s parking rate.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How do I get all my parking transactions?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 22px;" data-colwidth="226.67">
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
You can tap on View transaction details to view the full e-receipt.
You can also view all the payments that have been made through Setel by clicking More at the bottom right and selecting Payment history.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"default","__autoSize":false,"localId":"cf378861-5b95-46ca-97bc-1b17e1a5c176"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[226.67],"background":null}]'>How will e-receipts be generated if I want to make claims?
</td>
<td class="pm-table-cell-content-wrap" style="width: 50%; height: 22px;" data-colwidth="226.67">
You can:
<ol class="ak-ol">
<li>
download the receipt in PDF format in the Setel App after the payment has been completed.
</li>
<li>
resend the email receipt to your registered email from the payment history page.
</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
</td>
</tr>
</tbody>
</table>

Automated Parking Payment transactions FAQ

Kindly refer to the steps below:
<ol>
<li>Launch the Setel application.</li>
<li>Click on the Pay tab at the bottom.</li>
<li>Show the barcode for the cashier to scan.</li>
<li>You will receive your e-receipt and Mesra points accordingly.</li>
</ol>
---------------------------------------------------------------------------------------------------------------------
Untuk menggunakan fitur ini, anda perlu melawati Kedai Mesra dan memilih barang yang ingin anda beli; 
Buka Setel&gt;Bayar&gt;Tunjukan kod bar anda untuk juruwang mengimbas&gt;Dapatkan E-resit dan mata mesra secara automatik.

C-STORE:  How do I pay for my Kedai Mesra purchases with Setel? / Bagaimana saya membayar pembelian Kedai Mesra saya dengan Setel?

Unfortunately, no.
You can only pay for items in Kedai Mesra with this feature. 
For fuel purchases, please use the usual Setel payment method.
----------------------------------------------------------------------------------------------------------------------------- 
Malangnya, anda hanya dapat membayar barang di Kedai Mesra dengan ciri ini. Sekiranya anda ingin membeli petrol, sila gunakan kaedah pembayaran biasa.

C-STORE: Can I combine both petrol & Kedai Mesra purchases and use this feature to pay at the counter?/ Bolehkah saya menggabungkan kedua-dua pembelian petrol & Kedai Mesra dan menggunakan ciri ini untuk membayar di kaunter?

You will need to be a registered user to activate your Setel Wallet.
For more information on registration, please refer to our <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/360004606671-How-Do-I-Register-Setel-Account-Bagaimana-saya-ingin-mendaftar-akaun-Setel-" target="_self">registration guide</a>.
You will need to provide your name, mobile number, email address, and promo code (if applicable).

Can I activate my Setel Wallet?

Unfortunately, this feature is only available through the Setel App.

Can I add credit/debit card from the website?

Unfortunately, no.
Customers will not be able to purchase Setel vouchers from their remaining wallet balance. 
Wallet balance can only be used to buy fuel and items at the Kedai Mesra (not including top-ups, cigarettes, Touch 'n Go, and utility bills).
------------------------------------------------------------------------------------------------------------------------------- 
<div>Pelanggan tidak dapat membeli baucer Setel dari baki dompet mereka yang tinggal.</div>
<div> </div>
<div>Baki dompet boleh digunakan untuk membeli petrol dan barang di Kedai Mesra (tidak termasuk top-up, rokok, touch N go dan bil utiliti) </div>

Can I use my wallet balance to buy voucher ? Bolehkah saya menggunakan baki dompet saya untuk membeli baucar?

CardTerus is a new payment method on Setel that allows users to pay for fuel directly with their credit card, without the need to top-up their Setel Wallet. 
Users that transact with CardTerus using a qualified fuel cashback credit card will be able to enjoy cashback benefits from their respective banks.
 
Kindly refer below on how to use CardTerus:
<ol>
<li style="font-weight: 400;">Open the Setel App. </li>
<li style="font-weight: 400;">Click on the Setel icon at the top right (the one displaying your wallet balance).</li>
<li style="font-weight: 400;">Select your preferred credit card or click the ADD NEW CREDIT OR DEBIT CARD button at the bottom to add your credit card.</li>
<li style="font-weight: 400;">
Purchase fuel as usual and enjoy fuel cashbacks from your bank.
</li>
</ol>
 
A list of qualified credit cards &amp; participating banks are available on the Setel website at <a href="https://www.setel.my/promotions/cardterus/">https://www.setel.my/promotions/cardterus/</a>.
--------------------------------------------------------------------------------------------------------------------
CardTerus adalah kaedah pembayaran baru di Setel yang membolehkan anda membayar petrol secara langsung dengan Kad Kredit tanpa menambah nilai dalam akaun Setel anda. 
 
Jika anda melakukan transaksi pembayaran dengan CardTerus menggunakan kad kredit yang disenaraikan di laman web kami, anda boleh memperolehi pulangan tunai petrol dari bank yang tersenarai. Ketahui lanjut: <a href="https://www.setel.my/promotions/cardterus/">https://www.setel.my/promotions/cardterus/</a>  
 
Cara menggunakan CardTerus:-
<ol>
<li style="font-weight: 400;">Pautkan kad kredit dengan akaun Setel anda.</li>
<li style="font-weight: 400;">Jika anda telah pautkan, hanya klik pada icon Setel belah kanan diatas. (yang menunjukan jumlah wallet anda)</li>
<li style="font-weight: 400;">Pilih Kad Kredit pilihan anda.</li>
<li style="font-weight: 400;">Isi minyak seperti biasa dan nikmati pulangan tunai daripada bank pilihan anda.</li>
</ol>
Untuk maklumat lebih lanjut berkenaan dengan Kad Kredit serta pulangan tunai sila hubungi bank masing-masing.

CardTerus Setel - What is it?

Yes, it applies to both credit cards and debit cards. 
It is a temporary hold for 5 business days of a specific amount of the available balance on a credit or debit card.
On the 3rd/4th day after you complete your purchase with Setel, your pre-authorization amount will be returned back to your account.
<div> </div>
<div>Example: </div>
<div> </div>
<div>1st of June 2020: Date of transaction </div>
<div>3rd/4th of June 2020: Pre-authorization amount will be shown from your bank statement. </div>
<div>5th of June 2020: The specific amount will be returned back to your bank account.</div>
<div> </div>
<div>
<div> </div>
<div>Guide:</div>
<ol>
<li>
Full tank
<ul>
<li>
Pre Authorization of RM 180 will be deducted and returned within 3-5 business days.
</li>
</ul>
</li>
<li>
Partially use specific amount 
<ul>
<li>
If you chose RM80/30L but you fueled only RM60/25L, there will be a pre-authorization amount on the fueled amount which will be returned within 3-5 days. 
</li>
</ul>
</li>
<li>
Fully used the specific amount
<ul>
<li>If you had chosen 30L and paid RM60 and fueled for RM60, there will be an RM60 pre-authorization and returned within 3-5 days. </li>
</ul>
</li>
</ol>
<div>
<div>For more information please contact your bank at:</div>
<div> </div>
<div>
Maybank: 1-300-88-6688</div>
<div>
CIMB: 603-6204-7788.</div>
<div>
UOB: 603-2612-8121</div>
<div>
Hong Leong: 603-7626-8899</div>
<div>
RHB: 603-9206-8118</div>
<div> </div>
<div>-------------------------------------------------------------------------------------------------------------------------------</div>
</div>
</div>
Ya, pra pengesahan masih di lakukan untuk Kad Kredit dan Debit. 
<div>"Pre-authorization" ataupun Pra Kebenaran yang dikenakan oleh pihak BANK. Ianya adalah kerana penangguhan sementara selama 5 hari bekerja dengan jumlah tertentu dari baki yang ada pada kad kredit atau debit. Pada hari ke-3 / ke-4, setelah anda melakukan pembelian dengan Setel, jumlah 'pre-authorization' anda akan dikembalikan ke akaun Bank anda.</div>
<div> </div>
<div> </div>
<div>Contoh:</div>
<div> </div>
<div>1 Jun 2020: Tarikh transaksi </div>
<div>3/4 Jun 2020: Jumlah 'pre-authorization' akan ditunjukkan dari penyata Bank anda.</div>
<div>5 Jun 2020: Jumlah tertentu akan dikembalikan ke akaun Bank anda.</div>
<div> </div>
<div>
<div>Anda boleh menghubungi pihak bank untuk keterangan lanjut:  
</div>
<div> </div>
<div>
Petunjuk:
 A) Sekiranya pelanggan memilih tangki penuh - Pra Kebenaran RM 180 AKAN ditolak dan dikembalikan dalam masa 3-5 hari.
B) Jika jumlah yang dipilih adalah seperti; RM80 / 30L TETAPI pelanggan hanya menggunakan RM60 / 25L, akan ada Pra Kebenaran ke atas jumlah yang dibayar yang akan dikembalikan dalam masa 3 - 5 hari.
C) Sekiranya pelanggan memilih 30L dan membayar RM60 dan pelanggan mengisi dengan harga RM60, akan ada RM60 Pra Kebenaran dan dikembalikan dalam masa 3-5 hari.
 
<div>
Maybank: 1-300-88-6688</div>
<div>
CIMB: 603 6204 7788.</div>
<div>
UOB: 603 2612 8121</div>
<div>
Hong Leong: 603 7626 8899</div>
<div>
RHB: 603-9206 8118</div>
</div>
</div>

CardTerus: Pre-authentication hold still applies for credit card/debit card?/ Pra Kebenaran masih dilakukan untuk Kad Kredit/Debit? 

Top-up from vouchers/rewards have an expiration date.
Once the expiration date has arrived, the amount received from the voucher/rewards will be deducted if left unused.
Please take note of the following.
<ol>
<li>Read through the terms and conditions before purchase.</li>
<li>Check the expiry date stated.</li>
<li>Check when do you need to use the rewards given before it expires (usually before 7 days or less).</li>
<li>Different campaigns have different terms and conditions. Remember to read the specific clauses.</li>
</ol>

Expiring Wallet Balance

The balance can be topped up via:
<ol>
<li style="font-weight: 400;">Visa/MasterCard credit or debit cards. </li>
<li style="font-weight: 400;">Prepaid cards (BigPay, etc.).</li>
<li style="font-weight: 400;">Online banking services from various selections of banks within the Setel App.</li>
<li style="font-weight: 400;">Vouchers (e-Pay, Shopee, Fave, etc.)</li>
</ol>
 
Kindly refer to the steps below to top up:
<ol>
<li>Open the Setel App.</li>
<li>Click on your balance located at the top right.</li>
<li>Click on TOP-UP next to your Setel wallet.</li>
<li>Choose the amount you wish to top-up.</li>
<li>Select your payment method and click TOP-UP NOW located at the botton.</li>
</ol>
*NOTE
Currently we do not accept AMEX Credit/Charge Card.
----------------------------------------------------------------------------------------------------------------
Tambah nilai boleh dibuat melalui:
<ol>
<li style="font-weight: 400;">Kad kredit atau debit Visa/MasterCard</li>
<li style="font-weight: 400;">Kad Prepaid (Bigpay, dll)</li>
<li style="font-weight: 400;">Perbankan atas talian dari pelbagai bank yang tertera di dalam aplikasi Setel</li>
<li style="font-weight: 400;">Baucar (e-Pay, Shopee, Fave, etc.)</li>
</ol>
Ikuti langkah-langkah di bawah untuk menambah nilai:
Klik baki di kanan atas -&gt; Klik Top-UP di sebelah Opsyen Pembayaran Wallet Setel -&gt; Pilih Jumlah yang anda mahu tambah nilai -&gt; Pilih Kaedah Pembayaran -&gt; Klik Isi Sekarang
Buat masa sekarang kad kredit AMEX masih belum boleh digunakan di dalam aplikasi Setel.

How do I top up my balance? / Bagaimana untuk tambah nilai?

Of course!
Kindly refer to the steps below to add your debit card:
<ol>
<li>Open the Setel App.</li>
<li>Select More located at the bottom right.</li>
<li>Select Payment methods under the Payments tab.</li>
<li>Click ADD NEW CARD at the bottom to add your debit card.</li>
<li>Enter the details and click ADD CARD.</li>
</ol>
*NOTE
Remember to activate the online purchase settings for your debit card. Please contact your bank on how to activate this as different banks have different procedures.
----------------------------------------------------------------------------------------------------------------
Ya, anda boleh mempautkan kad debit anda. Sila ikuti langkah dibawah untuk pautkan Kad Debit: 
Setel &gt; Lagi &gt; Kad Kredit/Debit
Sila pastikan bahawa kad anda sudah aktif untuk pembelian di atas talian. Disebabkan proses untuk pengaktifan pembelian di atas talian berbeza untuk setiap bank, kami nasihatkan anda untuk hubungi pihak bank untuk bantuan berkenaan dengan pengaktifan pembelian di atas talian.

I don't have a credit card, can I connect Setel with my debit card? / Saya tidak mempunyai Kad Kredit, bolehkah saya pautkan kad debit saya?

There are a few options to top up your wallet balance. You can top up your wallet balance by using a credit/debit card or through online banking.
For more information on linking your credit/debit card, you can refer to your <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/360062333231-Can-I-pay-via-Cardterus-" target="_self">Cardterus</a> page.
 
If the system detects your balance is insufficient, it will redirect you to top up your balance.
Example of insufficient balance 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096081671/mceclip0.png" alt="mceclip0.png">
 
You can choose your preferred method to top up.
Selecting a top-up method 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096081711/mceclip1.png" alt="mceclip1.png">
Once the top-up is successful, enter your Setel verification PIN and your order will be processed.
 
Alternatively, you can also manually top up your wallet balance.
Kindly refer to the steps below to manually top up:
<ol>
<li>Open your Setel App.</li>
<li>Select More at the bottom right.</li>
<li>Select Payment Methods under PAYMENTS.</li>
<li>Click on the Top-up button below your available balance.</li>
<li>Select the amount you wish to top up.</li>
<li>Select your preferred top-up method and click on the TOP-UP NOW button at the bottom.</li>
</ol>

I don't have enough balance to pay for my purchase in PRYSM, how do I top up?

If no credit is deducted, please contact our customer support with the information below so that we can make a manual deduction and grant Mesra points accordingly.
You can contact us via live chat, e-mail at <a href="mailto:hello@setel.my">hello@setel.com</a>, or WhatsApp us at 6018-9881333. 1) Name 2) Mobile number 3) Email address 4) Date and time the purchase was made 5) Purchase amount 6) Fuel product (RON95/ RON97/ Diesel/ EURO5 DIESEL) 7) Mesra Card number (If any) 
--------------------------------------------------------------------------------------------------------------------
Jika tiada sebarang kredit ditolak dari akaun Setel anda, sila hubungi kami dan berikan informasi-informasi berikut di bawah ini untuk kami lakukan proses penolakan wang secara manual dan kreditkan mata ganjaran Mesra. Proses ini akan mengambil masa 3-5 hari bekerja. Anda boleh hubungi kami melalui Live Chat, emel ke <a href="mailto:hello@setel.my">hello@setel.com</a>atau mesej WhatsApp pada nombor telefon 6018-9881333.
1) Nama 2) Nombor telefon 3) Alamat emel 4) Tarikh dan masa pembelian dilakukan 5) Jumlah pembelian 6) Jenis petrol (RON 95/ RON 97/ DIESEL/ EURO5 DIESEL) 7) Nombor Kad Mesra (jika ada)

I managed to fuel up petrol, but there was no credit deduction made from my Setel Wallet. / Saya berjaya isi minyak tetapi duit Setel tidak ditolak?

Of course! Setel supports a wide range of banks to top-up your wallet balance.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096141892/mceclip0.png" alt="mceclip0.png">
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096142212/mceclip1.png" alt="mceclip1.png">

I'm a first time Setel user shopping in PRYSM. I don't have credit/debit card linked, can I use online banking to top-up

Kindly refer to the steps below to use Setel Wallet as your payment method:
 
1. Insert your mobile number(registered with Setel).
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096143272/mceclip0.png" alt="mceclip0.png" width="635" height="381">
 
 
2. Enter the verification code (sent via SMS to the registered number).
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096143332/mceclip1.png" alt="mceclip1.png" width="635" height="410">
 
 
3. You can then select the PAY button to enter the amount you would like to pay.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096083531/mceclip2.png" alt="mceclip2.png">
 
 
4. Enter the verification PIN(from your Setel account).
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096143472/mceclip3.png" alt="mceclip3.png">
 
 
5. The order will be processed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096083691/mceclip4.png" alt="mceclip4.png" width="686" height="426">

I'm an existing Setel user. How do I use Setel Wallet as the payment method in PRSYM?

We sincerely apologize for the inconvenience.
If Setel is having connectivity issues, it may be due to various unavoidable factors. Rest assured our technical staff are constantly monitoring our systems and are always making sure the situation is resolved as soon as possible.
Meanwhile, you may refuel your vehicle by paying at Kedai Mesra or by card at the pump terminal like usual.
Mesra points for the fuel purchase can then be acquired by e-mailing our customer service representatives at: <a href="mailto:hello@setel.com">hello@setel.com</a>
In the e-mail, provide clear screenshots of your physical receipt and ensure that your receipt has the following information:
<ol>
<li>Name of the PETRONAS station </li>
<li>Date and time of your purchase</li>
<li>Invoice number </li>
<li>Total amount </li>
</ol>

I'm having trouble connecting to Setel while refuelling at a station

The purchase limit of CardTerus is set to either RM500 or 160L. These options are separate.
Customers can set either option but not both at the same time. The selected options will be used as the full tank limit.
 
Scenarios:
Full tank
Pre-authorization of RM180 will be deducted and returned within 3-5 business days.
 
Fully used the limit
If the customer chose 30L, paid RM60, and fueled for RM60, there will be a RM60 pre-authorization that will be returned within 3-5 business days. 
 
Partially used the limit
If the amount of RM80/30L is chosen but only RM60/25L is used, there will be a pre-authorization amount of the fueled amount which will be returned within 3-5 business days.
 
*NOTE
To avoid the pre-authorization amount of RM180 being held, customers can change their full tank limit as shown below.
Only the chosen amount will be held and will be returned within 3-5 business days. 
Customers can choose to opt for a lesser limit such as RM50 or 30 litres instead of choosing the full tank as the option. This avoids pre-authorization of the full tank amount.
Examples are provided below.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/5504101404173/mceclip0.png" alt="mceclip0.png">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/4403460170765/mceclip0.png" alt="mceclip0.png" width="217" height="470"> <img src="https://setelappsupport.zendesk.com/hc/article_attachments/4403467435405/WhatsApp_Image_2021-06-21_at_4.10.30_PM__1_.jpeg" alt="WhatsApp_Image_2021-06-21_at_4.10.30_PM__1_.jpeg" width="217" height="468">
 
..............................................................................................................................................................................................
Bahasa Melayu 
Pelaksanaan had pembelian Cardterus &amp; Pra Kebenaran
(1) Terdapat pelaksanaan had pembelian Cardterus, RM500 dan 160L.
Oleh itu, anggap RM 500 dan 160L sebagai had berasingan.
Pelanggan dapat menetapkan keduanya (memilih sebaik atau) tetapi dengan setiap kali mereka membeli, mereka hanya dapat memilih satu (pembelian dengan jumlah atau liter) dan had tangki penuh yang sesuai akan digunakan.
 
Contoh :
a) Sekiranya pelanggan memilih tangki penuh - Pra Kebenaran RM 180 AKAN ditolak dan dikembalikan dalam masa
3-5 hari
b) jika jumlah yang dipilih adalah seperti, misalnya; RM80 / 30L TETAPI pelanggan hanya menggunakan RM60 / 25L, akan ada pra jumlah kebenaran pada jumlah yang dibayar yang akan dikembalikan dalam masa 3-5 hari.
c) Sekiranya pelanggan memilih 30L dan membayar RM60 dan pelanggan dibakar dengan harga RM60, akan ada harga RM60 sebelum
kebenaran dan dikembalikan dalam masa 3-5 hari. 
Petunjuk
(2) Untuk mengelakkan jumlah pra-Pengesahan sebanyak RM180 ditahan, pelanggan dapat mengubah had tangki penuh seperti yang ditunjukkan di bawah. Ini mengelakkan implikasi pra-Kuasa terhadap jumlah tersebut.
Hanya jumlah yang dipilih akan ditahan dan dikembalikan dalam masa 3-5 hari.
Contohnya,
Pelanggan lebih dinasihati untuk memilih had yang lebih rendah seperti RM 50 atau secare 30 liter dan tiday memilih tangki penuh sebagai pilihan. Ini mengelakkan implikasi pra-Kuasa terhadap jumlah tersebut.
Di bawah ini sebagai contoh,
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/4403460170765/mceclip0.png" alt="mceclip0.png" width="217" height="470"> <img src="https://setelappsupport.zendesk.com/hc/article_attachments/4403467435405/WhatsApp_Image_2021-06-21_at_4.10.30_PM__1_.jpeg" alt="WhatsApp_Image_2021-06-21_at_4.10.30_PM__1_.jpeg" width="217" height="468">

Implementation on Cardterus purchase limit & Pre Authorization/Pelaksanaan had pembelian Cardterus & Pra Kebenaran

<table style="border-collapse: collapse; width: 100%; height: 296px;" border="1">
<tbody>
<tr style="height: 119px;">
<td style="width: 50%; height: 119px;">How can I pay for my parking and what payment method is supported within the Setel App?</td>
<td style="width: 50%; height: 119px;">
The payment will be charged based on the selected payment method in the Setel App.
 
Currently, the payment methods accepted are Setel Wallet and CardTerus 2.0 (Debit/Credit card).
</td>
</tr>
<tr style="height: 67px;">
<td style="width: 50%; height: 67px;">How much does it cost to park using the On-Street parking in Setel?</td>
<td style="width: 50%; height: 67px;">
We follow the normal parking rate set by the local council or parking vendor without any additional fees.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
Do I have to pay for non-working days/public holidays/non-operational hours?
</td>
<td style="width: 50%; height: 22px;">
All regulations regarding pricing, non-working days, and public holidays/non-operational hours will be as per the local authorities.
 
For example, on Sundays when the parking is free, you will see the relevant prompt in the app.
 
The same will apply if you are trying to book late in the evening as parking is free after 07:30 PM.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
How do I get all my parking transactions?
</td>
<td style="width: 50%; height: 22px;">
You can find your parking transactions by:
<ol>
<li>Clicking more at the bottom right of the Setel App.</li>
<li>Select payment history.</li>
</ol>
 
⚠️ A receipt will only be generated once the payment is successful. Extensions on parking duration will generate a separate receipt for each extension.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
How will e-receipts be generated if I want to make claims?
</td>
<td style="width: 50%; height: 22px;">
You can:
<ol class="ak-ol" data-indent-level="1">
<li>
download the receipt in PDF format in the Setel App after the payment has been completed.
</li>
<li>
resend the email receipt to your registered email from the payment history page.
</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
Can I get a refund? If:
<ol>
<li>I paid for an hour but only park my car for 30 minutes.</li>
<li>I accidentally select an incorrect vehicle plate number and my payment has been deducted.</li>
<li>I changed my mind and want to cancel the parking</li>
</ol>
</td>
<td style="width: 50%; height: 22px;">
Sorry, no cancellation or refunds are allowed once the payment is authorised.
 
Setel does not handle any refunds for On-Street parking.
</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px;">
How do enforcers/authorities know I have paid for parking?
</td>
<td style="width: 50%; height: 22px;">
Enforcers/authorities will check your vehicle plate number to determine the validity of your parking session.
 
The parking site, booking duration, and payment will be verified.
</td>
</tr>
</tbody>
</table>

On-Street Parking transactions FAQ

The default wallet limit is RM500.
The minimum top-up is based on the transaction. For example, if the current transaction amount is RM50 and the wallet balance is RM20, the minimum top-up for this scenario is RM30 (RM50-RM20).
 
The maximum top-up is based on the total wallet balance after the top-up. It cannot exceed the wallet limit. For example, with the default wallet limit (RM500), if your wallet balance is RM20, you may only top up RM480 or lower.
 
You can increase your wallet limit to RM5000. This also increases your single transaction limit to RM2000. For more information on how to increase your wallet limit, please click <a href="https://www.setel.com/promotions/ekyc" target="_self">here</a>.

What is the minimum or maximum top-up amount?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

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