You can activate your Mesra card through the Setel web or Setel app. However, linking physical Mesra cards can only be done through the Setel app.
<h3>Setel app</h3>
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657655209741" alt="mceclip0.png">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657655758093" alt="mceclip1.png">
<h4 id="Linking-of-Physical-Mesra-card-on-Setel-App." data-renderer-start-pos="3512">Linking physical Mesra card on the Setel app.</h4>
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657676029837" alt="mceclip2.png">
<h3>Setel web</h3>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="2978">Go to Account → Mesra card. Click Activate now.</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="2978"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657691421325" alt="mceclip3.png"></div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="2978"> </div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="2978">
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3034">Fill in your ID type and IC number. Click Activate now.
</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3034"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657676865037" alt="mceclip4.png"></div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3034"> </div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3034">
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3098">Your Mesra card activation will be processed.</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3098"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657692161549" alt="mceclip5.png"></div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3098"> </div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3098">
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3154">You will see this screen when your card is activated.</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3154"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657677798157" alt="mceclip6.png"></div>
</div>
</div>
</div>
 
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3199">Your card will be in active status.</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="3199"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657693480333" alt="mceclip7.png"></div>

How do I activate or link my Mesra card to my account?

You can set your 6-digit passcode through the Setel app or the <a href="http://setel.com/">Setel website</a>.
<h3>Setel app</h3>
For first-time users, you will be prompted to set up a 6-digit passcode to secure your payment.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657537853325" alt="mceclip0.png">
<h3>Setel web</h3>
Login to <a href="https://www.setel.com/">Setel.</a>
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657596030605" alt="mceclip1.png">
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="1901">Go to your Account → Security.
</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="1901"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657637025677" alt="mceclip2.png"></div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="1901">
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="1940">Click Create passcode.
</div>
<div class="css-lmzmsq" data-media-caption="true" data-testid="media-caption" data-renderer-start-pos="1940"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/11657652494733" alt="mceclip3.png"></div>
</div>

How do I set up my 6-digit passcode?

How will the point be granted if I have Setel account?
If the phone number you entered is registered with Setel, the points will be granted to the Mesra card that is linked to your Setel account.
<hr>
What if I haven't registered a Setel account?
A virtual Mesra card will be generated for your phone number and the points will be granted to that virtual Mesra card after the fuel purchase.
<hr>
How to use cardless Mesra points if I don't have Setel account?
You will need to register a Setel account and activate your virtual Mesra card via Setel in order to use the collected cardless Mesra points.
<hr>
What do I do if I have a physical card and my Setel account has a virtual card?
You are recommended to link your physical card to your Setel account so that any purchases made using Setel or cardless Mesra using your Setel account phone number will be granted to your physical card.
<hr>
Can I share my phone number with my family members to collect points from their purchases?
You are not recommended to do so in order to prevent your card from being blocked for fraud suspicion. We suggest your family member create and register their own Mesra card so they can collect points from their purchases.
<hr>
Can I collect points using cardless Mesra for cash/counter purchases?
No. The feature is currently only available for purchases via card at the outdoor terminal.
<hr>
The screen says I cannot redeem my points because the card is not registered. What should I do?
You need to register your phone number with Setel either via the app or website and set up a passcode for redemption.
<hr>
Why does the screen show my card as frozen/blocked/closed and what should I do?
<table style="border-collapse: collapse; width: 100%; height: 110px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Problem</td>
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Solution</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Card is not activated 
</td>
<td style="width: 50%; height: 22px;">You can activate your card through the Setel app or the <a href="https://www.mymesra.com.my/">Mesra</a> website.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Card is frozen/blocked/closed</td>
<td style="width: 50%; height: 22px;">Please contact Mesralink at 1-300-22-8888 for resolution.</td>
</tr>
</tbody>
</table>
<hr>
What should I do if I entered the wrong phone number?
You can contact us and provide proof the points were granted to the wrong phone number. We will do our best to help you.
<hr>
What do I need to redeem Mesra points using my mobile number?
<ol>
<li>Set up a 6-digit passcode via the Setel app or the Setel web.</li>
<li>Activate your Mesra card (either physical or virtual).</li>
<li>Have at least 100 Mesra points balance in your account.</li>
</ol>
<hr>
Does earning Mesra points via the outside payment terminal (OPT) contribute towards the membership tier level?
No, Mesra points earned through mobile number input at the OPT will not contribute towards the membership tier.
<hr>
Do I get bonus points if I earn points using a mobile number at the outside payment terminal (OPT)?
No, only the base point of 1L = 1 Mesra point will be granted.
<hr>
Am I eligible for any campaigns or badges in Setel if I earn points using my mobile number at the outside payment terminal (OPT)?
No, only transaction made via the Setel app is eligible for marketing campaigns.

Cardless Mesra FAQ

How does this feature work? 
 When you turn the physical Mesra card redemption feature off, redemption with the physical card would not be available. When you need to redeem with your physical card, just turn it on again &amp; you'll be able to swipe your physical card for redemption instantly. You would still earn Mesra points when the feature is turned off. 
<hr>
 What is this feature for? 
 We are introducing this feature to help you protect your Mesra account better. With this feature, you can turn redemption of Mesra points with your physical Mesra card on or off, right from the app. When this feature is turned off, it would prevent unknown parties from performing unauthorized redemption with your Mesra points. 
<hr>
 Where do I find this feature? 
 This feature is made available for customers that have linked their physical Mesra card to their Setel account. 
 To view this feature, go to More, tap Mesra card and you'll be able to view the feature. 
<hr>
 Why can't I view this feature? 
 This feature is made available for customers that have linked their physical Mesra card to their Setel account. Customers must also have the latest version of the app (version 1.100) updated through Google Playstore to view this feature, go to More, tap Mesra card and you'll be able to view the feature. 
<hr>
 How do I link my physical Mesra card to Setel? 
 Just follow 3 simple steps below to link your physical Mesra card to your Setel account: 
<ol>
<li> On the App, go to More, tap on Mesra card </li>
<li> Tap on Link Now at You can link &amp; transfer points to the Setel app section </li>
<li>  Fill in the details required and tap on Link &amp; Transfer to link your physical Mesra card to your Setel account </li>
</ol>
<hr>
 I have a virtual Mesra card on my Setel account. Can I use this feature? 
 This feature is designed for customers who have linked their Mesra card to their Setel account. For these customers, the redemption of Mesra points can be done by swiping the physical card or by redeeming from the app. Customers who have misplaced/lost their physical Mesra card may face the risk of unauthorized redemptions of their Mesra points by unknown parties. As a virtual Mesra card customer, the redemption of your Mesra points can only be performed when you're logged on into your app or your account on <a href="http://www.setel.com/mesrarewards,">www.setel.com/mesrarewards,</a> hence, minimizing your risk for unauthorized redemptions by unknown parties. 
<hr>
 What happens when I turn off the Physical Mesra Card Redemption? 
 When you turn off the physical mesra card redemption feature, you would not be able to swipe your physical card to redeem your Mesra points. You would still earn Mesra points if the feature is turned off. 
 When you need to use your physical Mesra card, you may turn the feature on and proceed to swipe your physical card for redemption instantly. 
<hr>
 What can I redeem with my Mesra Points? 
 You can redeem the following with your Mesra Points: 
<ol>
<li> Deals redemption (mesra rewards) through the Setel app or website. </li>
<li> Converting of Mesra points to wallet balance through the Setel app or website. </li>
<li> Fuel or store items purchases with mesra points that require physical card swipe at the OPT(outside payment terminal) located at the fuel pump and IPT (inside payment terminal) located in Kedai Mesra. </li>
</ol>
 Find out more at <a href="https://www.setel.com/promotions/mesra-redeem" target="_self">https://www.setel.com/promotions/mesra-redeem</a>. 
<hr>
 I have a physical Mesra card &amp; a Setel account. I've not linked them, can I still use this feature? 
 You can only view &amp; use this feature once you've linked your physical Mesra card to your Setel account. 
<hr>
 I've noticed that my Mesra points were redeemed, but it was not done by me. What can I do? 
 We are sorry to hear about your experience. Please chat with us via the app or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> so we can help assist you on this matter. 
<hr>
 Is the Setel app/Mesra card safe for usage? I've heard stories from my friends/family who have lost their Mesra points 
We have received feedback from some of our customers whohave experienced this issue and we've reached out to them to resolve the issue &amp; recover their Mesra points that wereredeemed by unauthorized parties.
Hence, we're introducing this feature to help protect our customers' Mesra accounts. We recommend that you keep the redemption with your physical Mesra card feature turned off. You may still redeem your Mesra points for fuel or rewards, right from the app.
<hr>
 I have Mesra points on my physical Mesra card. If I link my physical card to Setel, would I still keep the points that I've earned? 
 Do not worry, once you've linked your physical Mesra card to Setel, all the points within your physical card would be transferred over to your Setel account.

Mesra Points Security Update FAQs

What is Mesra Prestige?
Mesra Prestige is an extension of the PETRONAS Mesra Loyalty Programme to reward our highly valued customers.
This programme is open to Setel users who are members of the Mesra loyalty programme.
<hr>
What is the benefit of being a part of Mesra Prestige?
Customers that are on Mesra Prestige will be able to enjoy a variety of privileges and rewards that are exclusively curated which includes money-can’t-buy experiences, special discounts, previews, etc.
<hr>
How can I be eligible to be part of the Mesra Prestige programme?
You will need to spend a minimum of RM380 on fuel in a month with the Setel App to be a Mesra Prestige member in the following month.
<hr>
How often do the privileges/rewards change?
There is no fixed timing on how often the privileges or rewards will change. Check out the rewards catalogue for the latest rewards.
On the Setel App, you can go to the Rewards tab and look for the Mesra Prestige catalogue.
Alternatively, you can visit the <a href="www.setel.com/mesrarewards" target="_self">Mesra rewards</a> page and look for the Mesra Prestige catalogue.
<hr>
How do I maintain my membership in the Mesra Prestige programme?
You have to spend a minimum of RM380 on fuel monthly with the Setel app to keep your membership for the following month. Once you have spent RM380, the Mesra Prestige badge will be unlocked and you can start redeeming your privileges.The Mesra Prestige membership is renewed on a monthly basis starting from the 1st of the month.
To view your badge status, go to the Rewards tab and click Badges.
<hr>
What if I purchase items from Kedai Mesra? Will I still be eligible for the Mesra Prestige membership?
No.
Only payments for fuel will be eligible for the Mesra Prestige membership.
<hr>
I have a Mesra Card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
Yes.
You can still be eligible to be a Mesra Prestige member by linking your Mesra Card with Setel and transferring all of your Mesra points. Please reach out to the Setel Customer Support team via live chat on the Setel App for assistance.
Do note that you will no longer be able to use your Mesra Card once you’ve made a request to transfer your points.
<hr>
Can I still be a Mesra Prestige member without the Setel App?
No.
The Mesra Prestige membership is only available for users who make fuel purchases through the Setel App.
<hr>
Who do I contact for queries on Mesra Prestige?
You can contact Mesralink at 1 300 22 8888, email at <a href="mailto:hello@setel.com">hello@setel.com</a>, or through the live chat on the Setel App.
<hr>
I'm not comfortable paying with Setel. Can I still be eligible for Mesra Prestige programme if I scan the receipt and upload it to the Setel App?
No.
Only payments made through Setel will entitle you to become a Mesra Prestige member.
<hr>
Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?
Yes.
You can be a Mesra Prestige member when you fulfil the criteria of spending a minimum of RM380 on fuel purchases with the Setel App.
<hr>
Where can I read the full terms and conditions related to the Mesra Prestige program?
You can find the full details on the <a href="https://www.setel.com/promotions/mesra-prestige" target="_self" rel="undefined">Mesra Prestige</a> page.

Mesra Prestige FAQ

Every user begins at the Junior level regardless of the current point balance. Your level is determined based on how many points you collect or how much you spend.
The number of points collected will determine your level the following month.
 
The next level will be unlocked automatically when you hit the required points criteria. To maintain your level and not downgrade, you will need to actively spend to meet the minimum spending/points every month.
 
You can check which level you are currently at through the Setel App. You can also see the points needed for the next level. Bonus points can be earned from activities or events via the Setel App.

How do levels upgrade or downgrade?

Of course! You will earn 1 point for each RM1 spent using the Setel Wallet in Kedai Mesra.
You can also get bonus points when you increase your membership level. You can earn up to 3x bonus Mesra points when you purchase fuel with Setel.
Click <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/4411763085453-How-do-levels-upgrade-or-downgrade-" target="_self">here</a> for more information on membership levels.

Can I earn Mesra points for the transaction made via Setel Wallet?

<div>Users can change their mobile numbers by registering a new account. Do note that your membership level will not be the same and will start from the Junior level again.</div>
<div> </div>
<div>Your old account's points will be transferred to the new account. However, you will earn bonus points at the Junior level rates.</div>
<div> </div>
<div> </div>

What happens to my membership tier when I change my mobile number & register a new Setel account. 

You will earn 1 Mesra point for every RM1 spent at the Kedai Mesra.

How much Mesra points do I get from this feature?

<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360055807171/mceclip0.png" alt="mceclip0.png">
You can get more bonus points when you link your Mesra Card to the Setel App.
<iframe width="640" height="427" frameborder="0" marginwidth="0" marginheight="0"></iframe>
<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSfBONdrjjNatw1_bDPVFXvNqkfF0KQEW_VTyroaopPYR1XhgA/viewform?embedded=true" width="640" height="427" frameborder="0" marginwidth="0" marginheight="0">Loading…</iframe>

What points do I get for purchasing at PETRONAS stations?

Yes.
Mesra points have a 3-year expiration date from the transaction date.
Below is an example:
 
<table>
<tbody>
<tr>
<td style="width: 122.616px;">Date of Transaction</td>
<td style="width: 110.023px;">Points Earned</td>
<td style="width: 107.801px;">Points Balance</td>
<td style="width: 109.282px;">Expiry Date</td>
</tr>
<tr>
<td style="width: 122.616px;">1 May 2013</td>
<td style="width: 110.023px;">30</td>
<td style="width: 107.801px;">30</td>
<td style="width: 109.282px;">31 May 2016</td>
</tr>
<tr>
<td style="width: 122.616px;">15 May 2013</td>
<td style="width: 110.023px;">70</td>
<td style="width: 107.801px;">100 (30 + 70)</td>
<td style="width: 109.282px;">31 May 2016</td>
</tr>
</tbody>
</table>

Will my Mesra points expire?

Bonus points are given based on each transaction.
Even if you are at the same level between each transaction, you may get different bonus points.
The more you spend, the faster you unlock the next level and get more bonus points.

Why are my bonus points different each time I fuel up with the same amount?

Points have a 3 year expiration date from the time you collected it. To prevent your points from expiring, please use them within the time period.
Points can be spent through redeeming rewards either using the physical card or the Setel App.
You can also redeem fuel or Kedai Mesra purchases with the physical card. If you have the Setel App, you can redeem special rewards available only on the application.

How do I avoid my accumulated points from expiring?

There is no maximum or minimum cap on bonus points.
However, please be informed that points will expire after 3 years from the date of earning the points.

Is there any min or max bonus points?

Points are credited into your Mesra card account within 24 hours from the transaction time.
If you do not see your points after 24 hours, please contact our customer support via live chat in the Setel App or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

How long does it take for my Mesra points to be credited into my account?

Unfortunately, your points cannot be converted in to cash.
However, you can claim Setel e-wallet top-up vouchers or redeem the points into e-wallet credits( up to 15,000 Mesra points).

Can my Mesra points be converted in to cash?

All users will begin at the Junior level regardless of point balance.

Currently I have points in my Mesra card, what level will I be in when I start using Setel?

Levels are unlocked based on how much you spend/how many points are collected for the month.
The next level will be unlocked immediately when you hit the minimum spending/total points collected requirement without waiting for the next month.
If your total monthly spending/points collection does not meet the minimum requirement for the particular level, you will be downgraded by 1 level in the following month. Example: Jan: I earned 20 points and I reach level 2. Feb: I earned 0 points and will be downgraded back to level 1 in March. Mar: I earned 100 points will immediately unlock up to level 5. Apr: I earned 0 points and will be downgraded to level 4.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360055807951/mceclip0.png" alt="mceclip0.png"> 
To maintain your current level, you will need to spend/collect enough points per the requirements of your current level.
There are many levels within the Mesra Card programme with different bonus points payout within each level for every transaction.
The more you spend, the more you will level up, the more bonus points you will get.

Is it possible for my level to be downgraded or will my level always be maintained/increase?

Levels are downgraded when the minimum collected points requirements are not met for the month.
 
*NOTE Due to the new MCO implementation as of 1st of June 2021, your level will not be downgraded if you do not meet the minimum points required until further notice.
This means that moving forward, if you are in the Hero level, you will remain at the Hero level next month even if you do not meet the requirements to maintain at the Hero level.
However, please be informed that you will still be automatically upgraded if you hit the required points to reach the next level.

When will my level be downgraded?

If you did not spend or make any purchases for the month, your level will drop by 1 in the next month.
In order to maintain your current level, continue spending to meet the minimum spending/points collection requirements for your current level.
Don't worry, the Setel App will prompt you on how to maintain your current level or to unlock the next level.

What happens if I do not spend/make any purchases for the month?

You can redeem fuel using your Mesra points through the app or by swiping your Mesra card at the station.
Alternatively, you can redeem points with these simple steps:
<ol>
<li>Launch the Setel App.</li>
<li>Select Rewards at the bottom middle.</li>
<li>Select Redeem.</li>
<li>Use the slider to choose the amount (RM) and click Redeem.</li>
</ol>
You can also use your Mesra points for your purchases in the Kedai Mesra with no minimum point balance required.

Can I use my points to redeem fuel and how?

You can still redeem your points for rewards in the Mesra rewards portal such as Tealive vouchers, TGV movie tickets, Baskin's Robbins vouchers, and many more.
Visit <a href="https://mesrarewards.foryoubiz.com/" target="_self">bit.ly/redeemje</a> for more details on the reward list.

How do I redeem my points if I can't use Setel in Kedai Mesra?

Yes, bonus points are awarded based on your Mesra membership level for all fuel purchases (petrol or diesel).

Can I earn bonus points if I pump diesel?

Unfortunately, bonus points are only awarded when the Setel Wallet is used at Setel-enabled stations.
Other forms of payment(cash, credit/debit card, PETRONAS gift card) are not entitled to bonus points even if the Mesra Card is linked to the Setel App.
 
The only exception is if the station is under maintenance or not Setel-enabled. In this case, please contact our customer services for further assistance.

I have already downloaded the Setel App, but I don’t want to top-up. Will I still get Bonus points

Of course! All you need to do is link your Mesra Card to your Setel App and pay with the gift card. You can then either swipe with your Mesra Card or get a receipt to earn points.

Can I get Mesra points when I pay with my PETRONAS Gift Card?

Using the Mesra card on Setel allows you to earn bonus points regardless of the payment type (cash, credit/debit card, PETRONAS gift card).
You also do not need to swipe your physical Mesra Card and the transaction will automatically be registered in your member account.

What is the benefit of using a Mesra Card on Setel?

Unfortunately, the bonus points are not available for non-fuel items purchased at the Kedai Mesra.
However, the points from the purchases will count and be collected. This will be used to determine your level.

Will I get Bonus points for my purchases of non-fuel items at Kedai Mesra after I link my Mesra Card to Setel?

In order to earn bonus points, you will need to use the Setel App and use the virtual Mesra Card.
Transactions made outside of the Setel App are not eligible for bonus points. You will be issued a virtual Mesra Card when you register your account on the app.
Your collected points will not be lost as they can be transferred to your virtual card.
Please contact our customer service via the live chat in the Setel App or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

I have downloaded Setel and own a physical card. How do I collect and earn bonus points?

Currently, there are no special periods for extra bonus points. Bonus points are awarded when a fuel-related transaction is made and your Mesra Card is linked with Setel.
Stay tuned for more ways to earn bonus points!

Is there a special period during any day to get extra Bonus points via Setel?

No, we use a common point structure for everyone.

Is there any difference in the points structure between staff and public ?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

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