How do levels upgrade or downgrade?
What happens to my membership tier when I change my mobile number & register a new Setel account.
Currently I have points in my Mesra card, what level will I be in when I start using Setel?
Is it possible for my level to be downgraded or will my level always be maintained/increase?
When will my level be downgraded?
What happens if I do not spend/make any purchases for the month?
Balance and Mesra Points
Can I earn Mesra points for the transaction made via Setel Wallet?
C-STORE: How much Mesra points do I get from this feature? /Berapa banyak mata Mesra yang saya dapat dari ciri ini?
What points do I get for purchasing at PETRONAS stations?
Will my Mesra points expire? / Adakah mata ganjaran Mesra akan diluputkan?
Why are my bonus points different each time I fuel up with the same amount?
How do I avoid my accumulated points from expiring? / Bagaimana untuk mengelakkan mata ganjaran saya luput?
Is there any min or max bonus points?
How long does it take for my Mesra points to be credited into my account? / Berapa lama mata ganjaran akan dimasukkan ke dalam akaun saya?
Can my Mesra points be converted in to cash? / Bolehkah mata ganjaran Mesra ditukar menjadi tunai?
Can I use my points to redeem fuel and how?
How do I redeem my points if I can't use Setel in Kedai Mesra?
Can I earn bonus points if I pump diesel?
I have already downloaded the Setel App, but I don’t want to top-up. Will I still get Bonus points
Can I get Mesra points when I pay with my PETRONAS Gift Card?
What is the benefit of using a Mesra Card on Setel?
Will I get Bonus points for my purchases of non-fuel items at Kedai Mesra after I link my Mesra Card to Setel?
I have downloaded Setel and own a physical card. How do I collect and earn bonus points?
Is there a special period during any day to get extra Bonus points via Setel?
Is there any difference in the points structure between staff and public ?
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