Of course! You will earn 1 point for each RM1 spent using the Setel Wallet in Kedai Mesra.
You can also get bonus points when you increase your membership level. You can earn up to 3x bonus Mesra points when you purchase fuel with Setel.
Click <a href="https://help.setel.com/article/360042850791/mesra-membership-faq" target="_self" rel="undefined">here</a> for more information on membership levels.

Can I earn Mesra points for the transaction made via Setel Wallet?

How do I use the Mesra barcode?
Check out our article on <a href="https://help.setel.com/article/19729156075533/how-do-i-use-the-mesra-barcode">how to use the Mesra barcode on the Setel app</a> or <a href="https://help.setel.com/article/19870619017741/how-do-i-use-the-mesra-barcode-on-the-setel-lite-app">how to use the Mesra barcode on the Setel Lite app</a>.
<hr>
Why can't I use the Mesra barcode at this station?
The Mesra barcode is currently available at over 600 PETRONAS stations nationwide. As we are bringing this feature nationwide, some stations might be in the middle of upgrading but fear not! Mesra barcode will be available nationwide by October 2023.
<hr>
Can I use my physical Mesra card and barcode to collect points at the same time?
Yes, you can. However, we recommend switching to the barcode as it has more <a href="https://help.setel.com/article/360042853371/what-is-the-benefit-of-using-a-virtual-mesra-card-on-the-setel-app">benefits</a>.
<hr>
How are Mesra points calculated?
Scanning the Mesra barcode will give you the same amount of Mesra points as using your physical Mesra card. You will get 1 Mesra point for every
<ul>
<li data-renderer-start-pos="1750">1 litre of fuel purchased.</li>
<li data-renderer-start-pos="1750">RM 1 spent on Kedai Mesra items.</li>
</ul>
For fuel purchases, pay with Setel and <a href="https://www.setel.com/mesra-membership-tiers">earn up to 3x Mesra points</a>. For non-fuel purchases, we have a promotion where you can earn 3x Mesra points for every RM 1 spent with Setel.
For more info, check out the <a href="https://www.setel.com/promotions/3x-mesra-point-for-non-fuel">promotion page</a>.
<hr>
How do I redeem my Mesra points?
Check out our article on <a href="https://help.setel.com/article/18186417672717/how-do-i-redeem-mesra-points">how to redeem Mesra points</a>.
<hr>
How do I check my Mesra points history?
Check out our article on <a href="https://help.setel.com/article/18648704074253/how-do-i-check-my-mesra-points-history">how to check your Mesra points history.</a>
<hr>
Why can't I see the Mesra barcode? 
Please ensure your app is updated to the latest version.
<hr>
Who should I contact if I have issues with the barcode?
If you are facing issues with the barcode on the Setel app, please contact our customer support via live chat/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
If you are facing issues with the Mesra card please contact Mesralink at 1-300-22-8888 or email <a href="mailto:mesralink@petronas.com">mesralink@petronas.com</a>.

Mesra barcode FAQ

A digital Mesra card allows you to collect Mesra points by entering your phone number in the outdoor pump terminal or through the Setel app.
<a href="https://help.setel.com/article/11657679323661/how-do-i-activate-my-digital-mesra-card">Activate your digital card</a> to start using it today!

What is a digital Mesra card?

When will the refreshed Mesra Loyalty Programme begin?
It will begin on 1st April 2022.
<hr>
What is the difference between the previous and the new Mesra membership tiers?
As part of our efforts to digitalize the Mesra loyalty programme, we have revamped the programme to delight our customers, where they can now enjoy a more rewarding experience. We have simplified the refreshed Mesra membership tiering on Setel to 3 levels – Junior, Explorer &amp; Hero. All Mesra members will get 1x base Mesra point for every 1 litre of fuel purchased. Mesra members that purchase fuel via the Setel App will enjoy up to 3x Mesra points in total. All Mesra members will still get 1x Mesra point for every RM1 spent at Kedai Mesra.
<hr>
How does the new Mesra membership tiers work?
We have simplified the refreshed Mesra membership tiering on Setel to 3 levels – Junior, Explorer &amp; Hero. You can now level up and enjoy up to 3x Mesra points when purchase fuel with Setel App. All Mesra members will still get 1x Mesra point for every RM1 spent at Kedai Mesra.
 For further info on this, please visit: <a href="https://www.setel.com/promotions/mesra-membership#benefits">https://www.setel.com/promotions/mesra-membership#benefits</a>.
<hr>
How do I get to enjoy bonus Mesra points under the Mesra membership tiers?
<ul>
<li>
(a) If you’re not an existing Setel user You are required to register on Setel App or setel.com/mesrarewards. You will only get to enjoy bonus Mesra points under the Mesra membership tiers when you purchase fuel using Setel App. If you have a physical Mesra Card, we encourage you to link it with Setel and transfer all your Mesra points. To enjoy a seamless and more rewarding experience. You can follow the steps in the video here. Click <a href="https://app.adjust.com/dw4eab6">here </a>to download the Setel App today!</li>
<li>
If you’re an existing Setel user You will automatically enjoy up to 3x Mesra points when you purchase fuel using Setel App. We encourage you to activate your virtual Mesra Card or link physical Mesra card to redeem exciting deals on Mesra Rewards or redeem your Mesra points to Setel Credit, which can be used to purchase fuel or items from Kedai Mesra.</li>
</ul>
Learn how to activate your virtual Mesra Card on Setel here: <a href="https://www.youtube.com/watch?v=fYdVYVAbFs4&amp;t=1s">https://www.youtube.com/watch?v=fYdVYVAbFs4&amp;t=1s</a>.
<hr>
How do I maintain my current Mesra membership tier?
The Mesra membership tier is determined based on the amount of Mesra points earned for the month through purchases with Setel App. You will level up instantly when you’ve met the minimum requirements for each tier. If you do not meet the minimum requirements of each tier on a monthly basis, you will be downgraded by 1 level in the following month. Example:
<ul>
<li>10 April 2022: You’ve successfully earned 50 Mesra points. You will enjoy 1.5x Mesra points for every litre of fuel spent under the Junior level.</li>
<li>21 April 2022: You’ve successfully earned 270 Mesra points. You will be instantly upgraded to Hero level and enjoy 3x Mesra points for every litre of fuel spent.</li>
<li>5 May 2022: You earned 0 Mesra points in the entire month of May. Starting 1st June 2022, you will enjoy 2x Mesra points for every litre of fuel spent under the Explorer level.</li>
</ul>
The amount of Mesra points collected within the calendar month will determine your level for the following month. To maintain your current level, you will need to meet the minimum requirements of your current level.
<hr>
I have collected 300 Mesra points this month but I've redeemed all of it for Mesra Rewards. Will I continue to enjoy the Hero level or downgrade in the following month?
Mesra points redemption will not impact your Mesra membership tier. You will continue enjoying the 3x Mesra points under the Hero level as long as you've met the minimum monthly requirements.
<hr>
I have successfully reached Hero level in April, but I did not collect any Mesra points in May because I was overseas, which level will I be in June?
When you’ve reached the Hero level in April, you will continue to enjoy 3x Mesra points under the Hero level in May. As you did not collect any Mesra points in May, you will only be entitled for 2x Mesra points under the Explorer level in June.
<hr>
I've only discovered the Mesra membership tiers on the 20th day of the month and only collected 50 Mesra points for the entire month. Can I get an extended 30-day grace period for a chance to earn more Mesra points and level up?
An extended 30-day grace period is not necessary as you will instantly level up as soon as you’ve met the minimum requirements. For further info on this, please visit: <a href="https://www.setel.com/promotions/mesra-membership#benefits">https://www.setel.com/promotions/mesra-membership#benefits</a>.
<hr>
How much Mesra points do I get for purchasing with Setel App vs. swiping my physical Mesra Card at PETRONAS stations?
If you purchase with Setel App, you will get:
<ul>
<li>
Junior Level: 1.5x Mesra points for every litre of fuel purchased.</li>
<li>
Explorer Level: 2x Mesra points for every litre of fuel purchased.</li>
<li>
Hero Level: 3x Mesra points for every liter of fuel purchased.</li>
</ul>
All Mesra membership tiers: 1x Mesra point for every RM1 spent at the Kedai Mesra If you choose to swipe your physical Mesra Card instead, you will get:
<ul>
<li>1x points for every litre of fuel purchased.</li>
<li>1x points for every RM1 spent at the Kedai Mesra.</li>
</ul>
<hr>
How can I reach Hero level?
All Mesra members on Setel App will begin at Junior level. To reach Hero level, you’ll need to earn at least 280 Mesra points per month. To earn Mesra points and level up, just purchase fuel and purchase Kedai Mesra items (Excluding bills, prepaid top-ups and cigarettes) with Setel App.
<ul>
<li>
Junior Level: 1.5x Mesra points for every litre of fuel purchased</li>
<li>
Explorer Level: 2x Mesra points for every litre of fuel purchased</li>
<li>
Hero Level: 3x Mesra points for every litre of fuel purchased</li>
</ul>
All Mesra membership tiers: 1x Mesra point for every RM1 spent at the Kedai Mesra. The more you transact with Setel App, the more Mesra points you’ll earn.
<hr>
How do I know which membership tier I'm in?
You can check your membership tier in Setel App. You can also easily track the amount of Mesra points needed to unlock the next level. Here’s how:
<ol>
<li>Just launch the Setel App.</li>
<li>Click on ‘Rewards’.</li>
<li>Click on your Junior / Explorer / Hero level to view more details.</li>
</ol>
<hr>
I have Mesra points in my physical Mesra Card, which membership tier am I entitled to when I link and transfer all my points to Setel?
All Mesra members on Setel App will begin at Junior level regardless of your Mesra points balance.
<hr>
Will I also enjoy bonus Mesra points after I've linked my physical Mesra Card with Setel and purchased items from Kedai Mesra with Setel App?
You will only enjoy bonus Mesra points under each membership tier when you use Setel App to fuel at PETRONAS stations. All Mesra members from Mesra membership tiers will only get 1x Mesra point for every RM1 spent at Kedai Mesra regardless of the payment method.
<hr>
I have downloaded Setel App, linked my physical Mesra Card to Setel app. I chose to keep my physical Mesra Card and continue to swipe my card when refuelling, am I able to the enjoy bonus Mesra points under the membership tiers?
You will only enjoy bonus Mesra points under each membership tier when you use Setel App to fuel at PETRONAS stations. If you choose to swipe your physical Mesra Card instead, you will only get 1x points for every litre of fuel purchased.
<hr>
Can I link more than one (1) Mesra Card with my Setel account?
No, only one (1) Mesra Card can be linked with one (1) Setel account.
<hr>
What happens to my existing Mesra points when I link my existing physical Mesra card with Setel?
All points collected on your physical card can be transferred to your Setel account. Just link your Mesra Card to Setel App and transfer your Mesra points by selecting the ‘Link Now’ button.
<ul>
<li>To view your total Mesra points on Setel App, just click on the ‘Rewards’ tab.</li>
<li>To view your total Mesra points on setel.com, just log in to your account and your total points will be displayed on the homepage.</li>
</ul>
<hr>
Will my Mesra points expire?
Yes, the points validity is 3 years from the transaction date.
<hr>
Is there any difference between staff and general public points structure?
No, staff and general public will have the same points structure.
<hr>
Where can I read the full terms and conditions related to the new Mesra Loyalty Programme?
You may visit either one of the sites below:
<ol>
<li><a href="https://www.mymesra.com.my/about-us/policies-notice/terms-conditions">https://www.mymesra.com.my/about-us/policies-notice/terms-conditions</a></li>
<li><a href="https://www.setel.com/terms">https://www.setel.com/terms</a></li>
</ol>

Mesra Loyalty Programme FAQ

There are several reasons why your Mesra card might have failed to link. Here are some steps you can take to troubleshoot.
<ul>
<li>Check if the card is linked to an old Setel account.</li>
<li>Check if you have entered the correct Mesra card number.</li>
<li>Check if the card has been deactivated.</li>
</ul>
If the issue is unresolved, fill in the form below and our customer representative will contact you.

Why can't I link my physical Mesra card?

Unfortunately, bonus points are only awarded when the Setel Wallet is used at Setel-enabled stations.
Other forms of payment(cash, credit/debit card, PETRONAS gift card) are not entitled to bonus points even if the Mesra card is linked to the Setel app.
 
The only exception is if the station is under maintenance or not Setel-enabled. In this case, please contact our customer services for further assistance.

I have already downloaded the Setel app, but I don’t want to top-up. Will I still get Bonus points

Yes.
You can still be eligible to be a Mesra Prestige member by linking your physical Mesra card with Setel and transferring all of your Mesra points to your virtual card. Please reach out to the Setel customer support team via live chat on the Setel app/<a href="https://www.setel.com/">website</a> for assistance.
Do note that you will no longer be able to use your physical Mesra card once you’ve made a request to transfer your points.

I have a physical Mesra card, can I be a Mesra Prestige member if I pay with Setel for my fuel?

We are sorry for the inconvenience caused.
Please contact our customer support so we can fix it for you. You can contact us via live chat in the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.

I have already linked my physical Mesra card into the Setel app but I did not receive any bonus points. What should I do?

Points are usually credited into your Mesra card account within 24 hours from the transaction time.
If you do not see your points after 24 hours, please contact our customer support via live chat in the Setel app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

How long does it take for my Mesra points to be credited into my account?

Yes, bonus points are awarded based on your Mesra membership level for all fuel purchases (petrol or diesel).

Can I earn bonus points if I pump diesel?

No, Mesra points earned through mobile number input at the OPT will not contribute towards the membership tier.

Does earning Mesra points via the outside payment terminal (OPT) contribute towards the membership tier level?

Customers that are on Mesra Prestige will be able to enjoy a variety of privileges and rewards that are exclusively curated which includes money-can’t-buy experiences, special discounts, previews, etc.

What is the benefit of being a part of Mesra Prestige?

Only if you have a physical Mesra card.
You will need to link your Mesra card to the Setel app and pay with the gift card. Then swipe your Mesra card to get Mesra points.
Unfortunately, no points will be awarded if you are using a virtual Mesra card.
For more info on PETRONAS gift cards, check out the <a href="https://www.mymesra.com.my/clients/asset_E09476E5-9A3F-437E-995E-88B99F82B020/contentms/img/pdf/FAQs_PETRONAS-Gift-Card.pdf">faq</a>.

Can I get Mesra points when I pay with my PETRONAS Gift Card?

How will the point be granted if I have Setel account?
If the phone number you entered is registered with Setel, the points will be granted to the Mesra card that is linked to your Setel account.
<hr>
What if I haven't registered a Setel account?
A digital Mesra card will be generated for your phone number and the points will be granted to that digital Mesra card after the fuel purchase.
<hr>
How do I use Mesra points if I don't have a Setel account?
You will need to register a Setel account and activate your digital Mesra card via Setel in order to use the collected Mesra points.
<hr>
What do I do if I have a physical card and my Setel account has a digital card?
You are recommended to link your physical card to your Setel account so that any purchases made using Setel or digital Mesra card using your Setel account phone number will be granted to your Setel account.
<hr>
Can I share my phone number with my family members to collect points from their purchases?
You are not recommended to do so in order to prevent your card from being blocked for fraud suspicion. We suggest your family members create and register their own Mesra card so they can collect points from their purchases.
<hr>
Can I collect points using a digital Mesra card for cash/counter purchases?
Yes, give your phone number linked to the digital Mesra card to the cashier to enter and the points will be credited. Please ensure the phone number is correct to avoid any issues.
We recommend using our Setel app as any points earned from purchases will automatically be added to your account. For cash/counter purchases, you can also <a href="https://help.setel.com/article/19729156075533/how-do-i-use-the-mesra-barcode-on-the-setel-app">show your Mesra barcode</a> for the cashier to scan and your Mesra points will be added to your Setel account.
Do note that your card needs to be first activated (for digital Mesra card) or linked (for physical Mesra card) for the Mesra barcode to work.
<hr>
The screen says I cannot redeem my points because the card is not registered. What should I do?
You need to register your phone number with Setel either via the app or website and set up a passcode for redemption.
<hr>
Why does the screen show my card as frozen/blocked/closed and what should I do?
<table style="border-collapse: collapse; width: 100%; height: 110px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Problem</td>
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Solution</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Card is not activated 
</td>
<td style="width: 50%; height: 22px;">You can activate your card through the Setel app or the <a href="https://www.mymesra.com.my/">Mesra</a> website.</td>
</tr>
<tr style="height: 22px;">
<td style="width: 50%; height: 22px; text-align: center; vertical-align: middle;">Card is frozen/blocked/closed</td>
<td style="width: 50%; height: 22px;">Please contact Mesralink at 1-300-22-8888 for resolution.</td>
</tr>
</tbody>
</table>
<hr>
What should I do if I enter the wrong phone number?
You can contact us and provide proof the points were granted to the wrong phone number. We will do our best to help you.
<hr>
What do I need to redeem Mesra points using my mobile number?
<ol>
<li>Set up a 6-digit passcode via the Setel app or the Setel web.</li>
<li>Activate your Mesra card (either physical or digital).</li>
<li>Have at least 100 Mesra points balance in your account.</li>
</ol>
<hr>
Does earning Mesra points via the outside payment terminal (OPT) contribute towards the membership tier level?
No, Mesra points earned through mobile number input at the OPT will not contribute towards the membership tier.
<hr>
Do I get bonus points if I earn points using a mobile number at the outside payment terminal (OPT)?
No, only the base point of 1L = 1 Mesra point will be granted.
<hr>
Am I eligible for any campaigns or badges in Setel if I earn points using my mobile number at the outside payment terminal (OPT)?
No, only transaction made via the Setel app is eligible for marketing campaigns.

Digital Mesra card FAQ

Tap rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19729144228365" alt="Step 1.png">
<hr>
Show the barcode to the cashier to be scanned. If it is too small, you can tap the barcode to enlarge it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870624695949" alt="Step 2.png" width="347" height="692"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870624698765" alt="Step 3.png" width="346" height="690">
<hr>
You will see this success screen if the transaction is successful.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870611205901" alt="Step 4.png">

How do I use the Mesra barcode on the Setel app?

Yes.
Mesra points have a 3-year expiration date from the transaction month.
The table below shows an example on the expiry date of points earned.
<table style="border-collapse: collapse; width: 100%; height: 66px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 25%; text-align: center; height: 22px;">Transaction date</td>
<td style="width: 25%; text-align: center; height: 22px;">Points earned</td>
<td style="width: 25%; text-align: center; height: 22px;">Points balance</td>
<td style="width: 25%; text-align: center; height: 22px;">Expiry date</td>
</tr>
<tr style="height: 22px;">
<td style="width: 25%; height: 22px; text-align: center;">1 May 2020</td>
<td style="width: 25%; height: 22px; text-align: center;">30</td>
<td style="width: 25%; height: 22px; text-align: center;">30</td>
<td style="width: 25%; height: 22px; text-align: center;">31 May 2023</td>
</tr>
<tr style="height: 22px;">
<td style="width: 25%; height: 22px; text-align: center;">15 May 2020</td>
<td style="width: 25%; height: 22px; text-align: center;">70</td>
<td style="width: 25%; height: 22px; text-align: center;">100 (30+70)</td>
<td style="width: 25%; height: 22px; text-align: center;">31 May 2023</td>
</tr>
</tbody>
</table>

Will my Mesra points expire?

If your points disappear before the expiry date, please reach out to our customer support via the live chat in the Setel app/<a href="https://www.setel.com/">website</a> or contact us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
Do note that Mesra points earned from promotions and events may have different expiration dates as per the promotion's t&amp;c.

Why did my Mesra points disappear before the expiry date?

Unfortunately, your points cannot be converted into cash.
However, you can use the points to redeem Setel top-up vouchers, Setel Wallet balance, or deals (up to 15,000 Mesra points a month).

Can my Mesra points be converted in to cash?

Points have a 3-year expiration date from the time you collected them. Please use them within the time period to prevent your points from expiring.
Points can be spent by redeeming rewards using the physical card or the Setel app.

How do I avoid my accumulated points from expiring?

You can follow any of the options below to register/activate your Mesra membership.
<ol>
<li>
<a href="https://help.setel.com/article/11657679323661/how-do-i-activate-my-digital-mesra-card">Activate your digital Mesra card on the Setel app</a>.</li>
<li>
<a href="https://help.setel.com/article/4674128565773/how-do-i-link-my-physical-mesra-card">Link your physical Mesra card to the Setel app</a>.</li>
<li>Register the mobile number on the <a href="www.setel.com" target="_self">Setel website</a> or via the Setel app.</li>
<li>Call Mesralink at 1-300-22-8888 or email <a href="mailto:mesralink@petronas.com">mesralink@petronas.com</a>.</li>
</ol>

How can I register my Mesra membership?

You can redeem the following with your Mesra points: 
<ol>
<li> Deals redemption (Mesra rewards) through the Setel app or website. </li>
<li> Converting Mesra points to wallet balance through the Setel app or website. </li>
<li> Fuel or store items purchases with Mesra points that require a physical card swipe at the OPT (outside payment terminal) located at the fuel pump and IPT (inside payment terminal) located in Kedai Mesra. </li>
</ol>
 Find out more at our <a href="https://www.setel.com/promotions/mesra-redeem" target="_self">Mesra redemption page. </a>

What can I redeem with my Mesra points?

You can find the full details on the <a href="https://www.setel.com/promotions/mesra-prestige" target="_self" rel="undefined">Mesra Prestige</a> page.

Where can I read the full terms and conditions related to the Mesra Prestige program?

Mesra Prestige is an extension of the PETRONAS Mesra Loyalty Programme to reward our highly valued customers.
This programme is open to Setel users who are members of the Mesra loyalty programme.

What is Mesra Prestige?

No. Only payments made through the Setel app will entitle you to become a Mesra Prestige member.

I'm not comfortable paying with Setel. Can I still be eligible for the Mesra Prestige programme if I upload the receipt to the Setel app?

Currently, there are no special periods for extra bonus points. Bonus points are awarded when a fuel-related transaction is made and your Mesra Card is linked with Setel.
Stay tuned for more ways to earn bonus points!

Is there a special period during any day to get extra Bonus points via Setel?

You will earn 1 Mesra point for every RM1 spent at Kedai Mesra. For more info, check out our article on <a href="https://help.setel.com/article/13614844624013/how-are-mesra-points-calculated">how Mesra points are calculated</a>.

How much Mesra points do I get from spending at Kedai Mesra?

Unfortunately, bonus points are only awarded for the virtual Mesra card and for fuel items only. Bonus points are not available for non-fuel items.
However, the points from the purchases will count and be collected. This will be used to determine your membership level.

Will I get bonus points for my purchases of non-fuel items at Kedai Mesra after I link my physical Mesra card to the Setel app?

No, we use a common point structure for everyone.

Is there any difference in the points structure between staff and public ?

In order to earn bonus points, you will need to use the Setel app and use the digital Mesra card. A digital Mesra card will be created when you register your account on the app.
Transactions made outside of the Setel app are not eligible for bonus points. Your collected points on the physical Mesra card will not be lost as they can be transferred to your digital card.
Please contact our customer service via the live chat in the Setel app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance.

I have downloaded Setel and own a physical Mesra card. How do I collect and earn bonus points?

How does this feature work? 
 When you turn the physical Mesra card redemption feature off, redemption with the physical card would not be available. When you need to redeem with your physical card, just turn it on again &amp; you'll be able to swipe your physical card for redemption instantly. 
 You would still earn Mesra points when the feature is turned off. 
<hr>
 What is this feature for? 
 We are introducing this feature to help you protect your Mesra account better. With this feature, you can turn redemption of Mesra points with your physical Mesra card on or off, right from the app. 
 When this feature is turned off, it would prevent unknown parties from performing unauthorized redemption with your Mesra points. 
<hr>
 Where do I find this feature? 
 This feature is made available for customers that have linked their physical Mesra card to their Setel account. 
 To view this feature, go to More, tap Mesra card and you'll be able to view the feature. 
<hr>
 Why can't I view this feature? 
 This feature is made available for customers that have linked their physical Mesra card to their Setel account. Customers must also have the latest version of the app (version 1.100) updated through Google Playstore. 
 To view this feature, go to More, tap Mesra card and you'll be able to view the feature. 
<hr>
 How do I link my physical Mesra card to Setel? 
<ol>
<li> Launch the app and tap More.  </li>
<li>Tap on Mesra card.</li>
<li>Tap on LINK NOW.</li>
<li>Enter your card number and IC number.</li>
<li>Tap LINK &amp; TRANSFER.</li>
</ol>
<hr>
 I have a virtual Mesra card on my Setel account. Can I use this feature? 
Unfortunately, no.
This feature is designed to prevent unauthorised redemption with the physical Mesra card by locking the card through the Setel app (usually when the card is stolen/lost).
 As a virtual Mesra card customer, the redemption of your Mesra points can only be performed when you're logged into your account on the app or at <a href="http://www.setel.com/mesrarewards," target="_self" rel="undefined">www.setel.com/mesrarewards</a>.  
<hr>
 What happens when I turn off the Physical Mesra Card Redemption? 
 When you turn off the redemption feature, you would not be able to redeem your Mesra points but Mesra points can still be earned. 
 When you need to use your physical Mesra card, you can turn the feature on and swipe your physical card for redemption instantly. 
<hr>
 What can I redeem with my Mesra points? 
 You can redeem the following with your Mesra points: 
<ol>
<li> Deals redemption (Mesra rewards) through the Setel app or website. </li>
<li> Converting Mesra points to wallet balance through the Setel app or website. </li>
<li> Fuel or store items purchases with Mesra points that require a physical card swipe at the OPT (outside payment terminal) located at the fuel pump and IPT (inside payment terminal) located in Kedai Mesra. </li>
</ol>
 Find out more at our <a href="https://www.setel.com/promotions/mesra-redeem" target="_self">Mesra redemption page. </a>
<hr>
 I have a physical Mesra card &amp; a Setel account. I've not linked them, can I still use this feature? 
 You can only view &amp; use this feature once you've linked your physical Mesra card to your Setel account. 
<hr>
 I've noticed that my Mesra points were redeemed, but it was not done by me. What can I do? 
 We are sorry to hear about that. Please contact us via the app or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> so we can help you on this matter. 
<hr>
 Is the Setel app/Mesra card safe for usage? I've heard stories from my friends/family who have lost their Mesra points 
Yes, after resolving the unauthorized redemption issue, we decided to further enhance the security of the redemption process.
Hence, we're introducing this feature to further protect our customers' Mesra accounts. We recommend that you keep the redemption with your physical Mesra card feature turned off. You can turn it back on when you want to redeem your Mesra points, right from the app.
<hr>
 I have Mesra points on my physical Mesra card. If I link my physical card to Setel, would I still keep the points that I've earned? 
 Of course! All the points within your physical card would be transferred over to your Setel account.

Mesra Points Security Update FAQs

Launch the Setel app and tap Rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19476885220365" alt="Step 1.png">
<hr>
Your remaining Mesra points balance will be displayed. If you want to redeem your points, just tap Redeem points.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19476898907277" alt="Step 2.png">

How do I check my Mesra points balance?

Yes. You can be a Mesra Prestige member when you fulfil the criteria of spending a minimum of RM380 on fuel purchases with the Setel app.

Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?

You will need to spend a minimum of RM380 on fuel in a month with the Setel app to be a Mesra Prestige member in the following month.

How can I be eligible to be part of the Mesra Prestige programme?

After you initiate fuel purchase using your credit/debit card at the outdoor pump terminal, enter your phone number and tap Enter. The points will be granted to the Mesra card that is linked to the phone number after the fuelling is completed.
We recommend using our Setel app as any points earned from purchases will automatically be added to your account. Check out our article on <a href="https://help.setel.com/article/360042853371/what-is-the-benefit-of-using-a-digital-mesra-card-on-the-setel-app">the benefits of using the digital card on the Setel app</a>.

How to use my digital Mesra card without the Setel app?

There is no maximum or minimum cap on bonus points.
However, please be informed that points will expire after 3 years from the date of earning the points.

Is there any min or max bonus points?

Unfortunately, PETRONAS e-vouchers are not compatible with Setel so Mesra points cannot be granted.

Why can't I get Mesra point for the PETRONAS e-voucher

You get 1 point for every 1 litre of fuel purchased (petrol/diesel). Check out our article on <a href="https://help.setel.com/article/13614844624013/how-are-mesra-points-calculated">how Mesra points are calculated</a>.
If you use the Setel app, you can earn bonus points. Check out our <a href="https://www.setel.com/mesra-points">Mesra points page</a> for more details.
You can get more bonus points when you <a href="https://help.setel.com/article/4674128565773/how-do-i-link-my-physical-mesra-card">link your physical Mesra card to the Setel app</a>.

What points do I get for purchasing at PETRONAS stations?

Mesra points cannot be transferred between different users.
If you own more than one (1) account, you can combine the Mesra points from your accounts into a single consolidated account. Contact our customer support via the live chat on the Setel app/our <a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance on this.

Can I transfer my Mesra points to another account?

You can also <a href="https://help.setel.com/article/19729576292109/how-do-i-check-my-mesra-points-history-through-the-setel-website">check your Mesra points history through the Setel website</a>.
Tap Profile. 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18719977379341" alt="1.png">
<hr>
Tap Mesra points history.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18720001200269" alt="Settings-mesra points.png">
<hr>
Tap on a Mesra point entry for more details.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18720001200653" alt="Mesra points history.png">

How do I check my Mesra points history?

The expiry date of the transferred points will not be changed. Generally, Mesra points have a 3-year expiry date from the date it was earned.

I transferred some of my balance to my second account previously, what is the expiry date for those Mesra points?

Yes, you can. However, we recommend switching to the barcode as it has more <a href="https://help.setel.com/article/360042853371/what-is-the-benefit-of-using-a-virtual-mesra-card-on-the-setel-app">benefits</a>.

Can I use my physical Mesra card and barcode to collect points at the same time?

Please ensure your app is updated to the latest version.

Why can't I see the Mesra barcode?

No. The Mesra Prestige membership is only available for users who make fuel purchases through the Setel app.

Can I still be a Mesra Prestige member without the Setel app?

Do note that the issued Mesra card must be Active and your points must be enough to redeem a deal voucher.
Launch the Setel app and tap Rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215609958797" alt="Step 1.png">
<hr>
Tap Redeem points.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215655408013" alt="Step 2.png">
<hr>
Enter the amount you want to redeem then tap Redeem.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215609960973" alt="Step 3.png">
<hr>
A summary will appear once your redemption is successful. The redeemed amount will be credited to your Setel Wallet.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18215655409037" alt="Step 4.png">

How do I redeem Mesra points?

Currently, only debit/credit card payments are allowed. For cash payments, you will need to show your Mesra barcode/digital Mesra card or swipe your physical Mesra card at the counter.

What payment method can I use when I use my mobile number to earn Mesra points?

If you are facing issues with the barcode on the Setel app, please contact our customer support via live chat/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
If you are facing issues with the Mesra card please contact Mesralink at 1-300-22-8888 or email <a href="mailto:mesralink@petronas.com">mesralink@petronas.com</a>.

Who should I contact if I have issues with the barcode?

You are not recommended to do so in order to prevent your card from being blocked for fraud suspicion. We suggest your family member create and register their own Mesra card so they can collect points from their purchases.

Can I share my phone number with my family members to collect points from their purchases?

If you’re paying for your Kedai Mesra purchases with the Setel app, you do not need to swipe your physical Mesra card to earn your points. You will get your points automatically after successfully completing the payment. 
You will only need to swipe your physical Mesra card or submit the receipt if the Mesra store does not accept payment via the Setel app.

Do I need to submit the receipt or swipe my physical Mesra card to get my Mesra points?

Launch the Setel app and tap Rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18357453209357" alt="Step 1.png">
<hr>
Tap on your Mesra membership level.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18428530804493" alt="_(base) Steps screen.png">
<hr>
You can see your current membership level and how many points you need to level up to the next tier.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18494311989261" alt="Level up point (3).png">
<hr>
For more info on membership levels, tap the i icon.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18494296323853" alt="I icon (3).png">

How do I check my membership level?

You can contact Mesralink at 1 300 22 8888, email at <a href="mailto:hello@setel.com">hello@setel.com</a>, or through the live chat on the Setel app/<a href="https://www.setel.com/">website</a>.

Who do I contact for queries on Mesra Prestige?

Currently, only certain stations allow you to earn Mesra points by entering your registered mobile number with Setel, directly at the pump. You can find out which station has this feature <a href="https://www.mymesra.com.my/for-consumer/mesra-loyalty-programme/earn-redeem-mesra-points-the-new-mesra-way">here</a>.

Where can I use my registered mobile number to earn Mesra points?

Your level will downgrade if you do not meet the minimum spending/points every month. You can <a href="https://help.setel.com/article/18357473551117/how-do-i-check-my-membership-level">check your membership level</a> to see how many points you will need to collect.
Example: Jan: I earned 20 points and I reached level 2. Feb: I earned 0 points and will be downgraded back to level 1 in March. Mar: I earned 100 points and will immediately unlock up to level 5. Apr: I earned 0 points and will be downgraded to level 4.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18357371683725">

What happens if I do not hit the minimum spending for this month?

If the phone number you entered is registered with Setel, the points will be granted to the Mesra card that is linked to your Setel account.

How will Mesra point be granted if I have a Setel account?

You have to spend a minimum of RM380 on fuel monthly with the Setel app to keep your membership for the following month. Once you have spent RM380, the Mesra Prestige badge will be unlocked and you can start redeeming your privileges. The Mesra Prestige membership is renewed on a monthly basis starting from the 1st of the month.
To view your badge status, go to the Rewards tab in the Setel app and click Badges.

How do I maintain my membership in the Mesra Prestige programme?

Unfortunately, no. Only payments for fuel will be eligible for the Mesra Prestige membership.

What if I purchase items from Kedai Mesra? Will I still be eligible for the Mesra Prestige membership?

<div>Users can change their mobile numbers by registering a new account. Do note that your membership level will not be the same and will start from the Junior level again.</div>
<div> </div>
<div>Your old account's points will be transferred to the new account. However, you will earn bonus points at the Junior level rates.</div>
<div> </div>
<div> </div>

What happens to my membership tier when I change my mobile number & register a new Setel account. 

Your Mesra membership level will drop if you do not earn enough points. The number of points collected determines your level the following month.
 
If you linked your physical Mesra card to the Setel app, you will start at the Junior level regardless of the current point balance.

Why did my Mesra membership level drop?

Yes, give your phone number linked to the digital Mesra card to the cashier to enter and the points will be credited. Please ensure the phone number is correct to avoid any issues.
We recommend using our Setel app as any points earned from purchases will automatically be added to your account. For cash/counter purchases, you can also <a href="https://help.setel.com/article/19729156075533/how-do-i-use-the-mesra-barcode-on-the-setel-app">show your Mesra barcode</a> for the cashier to scan and your Mesra points will be added to your Setel account.
Do note that your card needs to be first activated (for digital Mesra card) or linked (for physical Mesra card) for the Mesra barcode to work.

Can I collect points using a digital Mesra card for cash/counter purchases?

Using the digital Mesra card on the Setel app allows you to earn bonus points based on your <a href="https://www.setel.com/mesra-membership-tiers">membership level</a> regardless of the payment type (cash, credit/debit card, PETRONAS gift card) and <a href="https://help.setel.com/article/18186417672717/how-do-i-redeem-mesra-points">redeem them for wallet balance/vouchers</a>.
You also don't need to swipe your physical Mesra card and the <a href="https://help.setel.com/article/360013006051/how-can-i-view-the-transaction-history">transaction will automatically be registered</a> in your account.

What is the benefit of using a digital Mesra Card on the Setel app?

Bonus points are given based on each transaction. Even if you are at the same level for each transaction, you may get different bonus points due to ongoing promotions.

Why are my bonus points different each time even though I fuel up with the same amount?

There is no fixed timing/schedule on when the privileges or rewards will change. Check out the rewards catalogue for the latest rewards.
You can check out the Mesra Prestige catalogues in the Rewards tab of the Setel app or on the  <a href="www.setel.com/mesrarewards" target="_self">Mesra rewards</a> page for the list of the currently available rewards.

How often does the Mesra prestige rewards change?

No, only the base point of 1 Mesra point per litre of fuel will be granted.

Do I get bonus points if I earn points using a mobile number at the outside payment terminal (OPT)?

Launch the Setel app and tap Profile.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18428772881805" alt="1.png">
<hr>
Tap Mesra card.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18494862882061" alt="Mesra card with chevron (3).png">
<hr>
Tap Physical Mesra card redemption.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18428776091405" alt="_(base) Steps screen.png">
<hr>
Redemption on your physical Mesra card is now disabled.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18428322245133">

How do I turn off Mesra points redemption on my physical Mesra card?

Unfortunately, you cannot disable the redemption of Mesra points on the digital card.
This feature is designed to prevent unauthorised redemption with the physical Mesra card by locking the card through the Setel app (usually when the card is stolen/lost).
 As a digital Mesra card customer, the redemption of your Mesra points can only be performed when you're logged into your account on the app or at <a href="http://www.setel.com/mesrarewards," target="_self" rel="undefined">www.setel.com/mesrarewards</a>.

How do I turn off Mesra points redemption on my digital card?

When you turn off the redemption feature, you would not be able to redeem your Mesra points, but Mesra points can still be earned. 
 When you want to redeem with your physical Mesra card, you can turn the feature on and swipe your physical card for redemption instantly.

What happens when I turn off Mesra points redemption on the physical Mesra card?

If you did not spend or make any purchases for the month, your level will drop by 1 in the next month.
In order to maintain your current level, continue spending to meet the minimum spending/points collection requirements for your current level.
Don't worry, the Setel app will prompt you on how to maintain your current level or to unlock the next level. You can also <a href="https://help.setel.com/article/18357473551117/how-do-i-check-my-membership-level">check your membership level</a> to see how many points you will need.

What happens if I do not spend/make any purchases for the month?

Unfortunately, no. You can only use this feature once you've linked your physical Mesra card to your Setel account.

Can I still turn off Mesra points redemption if my physical Mesra card is not linked?

For non-Setel customers, an email will be sent to the email registered to your Mesra account.
For Setel customers, you can <a href="https://help.setel.com/article/18648704074253/how-do-i-check-my-mesra-points-history">check your Mesra points history</a> and tap on a Mesra point entry for more information. Mesra points generally have a 3-year expiry date from the date it was earned. However, Mesra points gained from promotions and events are subject to the promotion's terms and conditions.
For example, the 35 Mesra points gained from 5 March 2023 will expire on 5 March 2026.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19729644422157" alt="Points earned.png">

How do I know if my Mesra points are expiring?

We recommend <a href="https://help.setel.com/article/11657679323661/how-do-i-activate-my-digital-mesra-card">using the digital Mesra card</a> as you can earn bonus points and not worry about losing/forgetting your card. You can transfer the points from your physical Mesra card to your digital Mesra card.
Do note that once you transfer the points to your digital Mesra card, your physical Mesra card will be deactivated.

What do I do if I have a physical Mesra card and my Setel account has a digital Mesra card?

No, only transaction made via the Setel app is eligible for marketing campaigns.

Am I eligible for any campaigns or badges in Setel if I earn points using my mobile number at the outside payment terminal (OPT)?

We are sorry to hear about that. Please contact us via the Setel app or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> so we can provide assistance on this matter.

My Mesra points were redeemed, but it was not done by me. What can I do?

You will need to register a Setel account and activate your digital Mesra card via Setel in order to use the collected Mesra points.

How to redeem Mesra points if I don't have Setel account?

To check on the Setel app, please refer to our <a href="https://help.setel.com/article/18648704074253/how-do-i-check-my-mesra-points-history">How to check my Mesra points history on the Setel app article</a>.
Go to the <a href="https://www.setel.com/">Setel website</a> and log into your account.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19729561282317">
<hr>
Click on your profile then click Mesra history.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19729580346509">

How do I check my Mesra points history through the Setel website?

What is Mesra Prestige?
Mesra Prestige is an extension of the PETRONAS Mesra Loyalty Programme to reward our highly valued customers.
This programme is open to Setel users who are members of the Mesra loyalty programme.
<hr>
What is the benefit of being a part of Mesra Prestige?
Customers that are on Mesra Prestige will be able to enjoy a variety of privileges and rewards that are exclusively curated which includes money-can’t-buy experiences, special discounts, previews, etc.
<hr>
How can I be eligible to be part of the Mesra Prestige programme?
You will need to spend a minimum of RM380 on fuel in a month with the Setel App to be a Mesra Prestige member in the following month.
<hr>
How often do the privileges/rewards change?
There is no fixed timing on how often the privileges or rewards will change. Check out the rewards catalogue for the latest rewards.
On the Setel App, you can go to the Rewards tab and look for the Mesra Prestige catalogue.
Alternatively, you can visit the <a href="www.setel.com/mesrarewards" target="_self">Mesra rewards</a> page and look for the Mesra Prestige catalogue.
<hr>
How do I maintain my membership in the Mesra Prestige programme?
You have to spend a minimum of RM380 on fuel monthly with the Setel app to keep your membership for the following month. Once you have spent RM380, the Mesra Prestige badge will be unlocked and you can start redeeming your privileges.The Mesra Prestige membership is renewed on a monthly basis starting from the 1st of the month.
To view your badge status, go to the Rewards tab and click Badges.
<hr>
What if I purchase items from Kedai Mesra? Will I still be eligible for the Mesra Prestige membership?
No.
Only payments for fuel will be eligible for the Mesra Prestige membership.
<hr>
I have a Mesra Card, can I be a Mesra Prestige member if I pay with Setel for my fuel?
Yes.
You can still be eligible to be a Mesra Prestige member by linking your Mesra Card with Setel and transferring all of your Mesra points. Please reach out to the Setel Customer Support team via live chat on the Setel App for assistance.
Do note that you will no longer be able to use your Mesra Card once you’ve made a request to transfer your points.
<hr>
Can I still be a Mesra Prestige member without the Setel App?
No.
The Mesra Prestige membership is only available for users who make fuel purchases through the Setel App.
<hr>
Who do I contact for queries on Mesra Prestige?
You can contact Mesralink at 1 300 22 8888, email at <a href="mailto:hello@setel.com">hello@setel.com</a>, or through the live chat on the Setel App.
<hr>
I'm not comfortable paying with Setel. Can I still be eligible for Mesra Prestige programme if I scan the receipt and upload it to the Setel App?
No.
Only payments made through Setel will entitle you to become a Mesra Prestige member.
<hr>
Are PETRONAS staff eligible to be a Mesra Prestige member if they fulfil the criteria?
Yes.
You can be a Mesra Prestige member when you fulfil the criteria of spending a minimum of RM380 on fuel purchases with the Setel App.
<hr>
Where can I read the full terms and conditions related to the Mesra Prestige program?
You can find the full details on the <a href="https://www.setel.com/promotions/mesra-prestige" target="_self" rel="undefined">Mesra Prestige</a> page.

Mesra Prestige FAQ

Why did my Mesra level drop to Junior?
Every user begins at the Junior level when you link your Mesra card on the Setel app, regardless of the current point balance. Your level is determined based on how many points you collect or how much you spend. The number of points collected will determine your level the following month.
<hr>
How do I get to the next level?
When you hit the required points, you will automatically be upgraded to the next level. The more you spend, the faster you level up and unlock new bonuses. You can also gather bonus points from activities or events via the Setel app.
<hr>
What happens if I do not hit the minimum spending for this month?
Your level will downgrade if you do not meet the minimum spending/points every month.
Example: Jan: I earned 20 points and I reach level 2. Feb: I earned 0 points and will be downgraded back to level 1 in March. Mar: I earned 100 points and will immediately unlock up to level 5. Apr: I earned 0 points and will be downgraded to level 4.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/14907202741261">
<hr>
How do I know what is my current level?
You can check your current level in your Setel app by going to the Rewards tab. Your remaining Mesra Points will also be shown.
Tap on your level name(i.e., Junior, Explorer, Hero) to see how many points are needed for the next level.
 <img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096658672/Screenshot_2021-05-27-11-55-10-50_4170f6a7b57341c22516f47e39e272b9.jpg" alt="Screenshot_2021-05-27-11-55-10-50_4170f6a7b57341c22516f47e39e272b9.jpg" width="300" height="667">        <img src="https://setelappsupport.zendesk.com/hc/article_attachments/360096658652/Screenshot_2021-05-27-11-55-45-83_4170f6a7b57341c22516f47e39e272b9.jpg" alt="Screenshot_2021-05-27-11-55-45-83_4170f6a7b57341c22516f47e39e272b9.jpg" width="301" height="669">

Mesra membership FAQ

Why did my Mesra points suddenly go missing?
Loyalty points that have expired will be removed from the account. Loyalty points will usually last for 3 years before expiring unless stated otherwise such as points gained from events and promotions.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18576151926157">
<hr>
How do I know if my Mesra points are expiring?
Setel customers can check for expiring Mesra points by tapping on Profile and then Mesra points history in the profile tab.
For non-Setel customers, an email will be sent to the email registered to your Mesra account.
<hr>
I transferred some of my balance to my second account previously, what is the expiry date for those Mesra points?
The expiry date of the transferred points will not be changed. Generally, Mesra points have a 3-year expiry date from the date it was earned.
<hr>
Can I extend the expiration date of my Mesra points? 
Unfortunately, we cannot extend the expiry dates of Mesra points as per the <a href="https://www.mymesra.com.my/clients/asset_E09476E5-9A3F-437E-995E-88B99F82B020/contentms/img/pdf/Kad%20Mesra_Terms%20and%20conditions.pdf">terms and conditions</a>.
<hr>
Why did my Mesra points disappear before the expiry date? 
If your points disappear before the expiry date, please reach out to our customer support via the live chat in the Setel app/<a href="https://www.setel.com/">website</a> or contact us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
Do note that Mesra points earned from promotions and events may have different expiration dates as per the promotion's t&amp;c.

Expiring Mesra points FAQ

Tap Profile.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515770430989" alt="One tap fueling- Home.png">
<hr>
Tap Mesra card.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515795720845" alt="Mesra card with chevron (3).png">
<hr>
Tap Link now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515770435853" alt="Link 1.png">
<hr>
Fill in your details then tap Link now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515795722381" alt="Link 2.png">
<hr>
Your card is now linked!
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515770439309" alt="Linked and Activated.png">
If you would like to activate your digital Mesra card instead, you can refer to our <a href="https://help.setel.com/article/11657679323661/how-do-i-activate-my-digital-mesra-card">How do I activate my digital Mesra card</a> article.

How do I link my physical Mesra card?

Mesra points are calculated based on the transaction type. Bonus points are based on your <a href="https://www.setel.com/mesra-points">membership tier.</a>
 
<table style="border-collapse: collapse; width: 119.429%; height: 133px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 33.3333%; text-align: center; height: 22px;">Transaction type</td>
<td style="width: 33.3333%; text-align: center; height: 22px;">Measurement</td>
<td style="width: 33.3333%; text-align: center; height: 22px;">Points earned</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">Fuel purchases</td>
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">1 litre</td>
<td class="wysiwyg-text-align-center" style="width: 52.7619%; height: 22px;">1</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">Kedai Mesra and Deliver2Me</td>
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">RM 1</td>
<td class="wysiwyg-text-align-center" style="width: 52.7619%; height: 22px;">1</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">EV charging, Motor insurance, Setel Pay, Auto assistance, and Parking</td>
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">RM5</td>
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">1</td>
</tr>
<tr style="height: 22px;">
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">DuitNow transactions</td>
<td class="wysiwyg-text-align-center" style="width: 33.3333%; height: 22px;">RM 5</td>
<td class="wysiwyg-text-align-center" style="width: 52.7619%; height: 22px;">1</td>
</tr>
</tbody>
</table>

How are Mesra points calculated?

You will get a digital Mesra card when you register a Setel account. Any points earned from transactions will be granted to the created digital Mesra card.

What if I haven't registered a Setel account? Do I get a digital or physical Mesra card?

You can contact us through the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> and provide proof that the points were granted to the wrong phone number. We will do our best to help you.

What should I do if I entered the wrong phone number?

Loyalty points that have expired will be removed from the account. Loyalty points will usually last for 3 years before expiring unless stated otherwise such as points gained from events and promotions.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18648693924365">

Why did my Mesra points disappear?

When you hit the required points, you will automatically be upgraded to the next level. The more you spend, the faster you level up and unlock new bonuses. You can also gather bonus points from activities or events via the Setel app.

How do I get to the next membership level?

Unfortunately, no. You will need to <a href="https://help.setel.com/article/12706131960973/how-do-i-register-an-account-with-setel">register an account with Setel</a> to earn and redeem points. You can download the Setel app at the App Store, the Google Play store, the AppGallery, or at our <a href="https://www.setel.com/">website</a>.

Can I earn Mesra points using my receipt if I do not use the Setel app or a Mesra card?

Every user will start at the Junior level when you link your physical Mesra card to the Setel app, regardless of the current point balance. Your level is determined by how many points you collect or how much you spend. The points collected (after linking) will determine your level the following month.
The remaining points in your physical Mesra card will be transferred to your account when you link your physical Mesra card so you don't have to worry about losing your points.

Currently I have points in my physical Mesra card, what level will I be when I link it to the Setel app?

For frozen Mesra cards, you can get in touch with Mesralink at 1-300-22-8888 for assistance, contact our customer support via live chat, or email us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
Do note that if your card is frozen, both the earning points and redeeming points features will be disabled. However, if your card is temporarily frozen, you can still earn points.

What should I do if my Mesra card is frozen?

You can <a href="https://help.setel.com/article/18186417672717/how-do-i-redeem-mesra-points">redeem fuel using your Mesra points through the Setel app</a> or by swiping your Mesra card at the station.
You can also use your Mesra points for your purchases in the Kedai Mesra with no minimum point balance required.

Can I use my points to redeem fuel?

Unfortunately, we cannot extend the expiry dates of Mesra points as per the <a href="https://www.mymesra.com.my/clients/asset_E09476E5-9A3F-437E-995E-88B99F82B020/contentms/img/pdf/Kad%20Mesra_Terms%20and%20conditions.pdf">terms and conditions</a>.

Can I extend the expiration date of my Mesra points?

You need to register your phone number with Setel either via the app or website and set up a passcode for redemption.

The screen says I cannot redeem my points because the card is not registered. What should I do?

Tap Profile.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515841938189" alt="One tap fueling- Home.png">
<hr>
Tap Mesra card.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515832942605" alt="Mesra card with chevron (3).png">
<hr>
Tap Activate now.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515832943629" alt="Activate 1.png">
<hr>
Fill in your Identity Card number (IC) then tap Activate.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515841943181" alt="Activate 2.png">
<hr>
Your card is now linked!
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19515841944333" alt="Linked and Activated.png">
If you would like to link your physical Mesra card instead, you can refer to our<a href="https://help.setel.com/article/4674128565773/how-do-i-link-my-physical-mesra-card"> How do I link my physical Mesra card</a> article.

How do I activate my digital Mesra card?

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Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

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