Yes.
Mesra points have a 3-year expiration date from the transaction month.
The table below shows an example on the expiry date of points earned.
<table style="border-collapse: collapse; width: 100%; height: 66px;" border="1">
<tbody>
<tr style="height: 22px;">
<td style="width: 25%; text-align: center; height: 22px;">Transaction date</td>
<td style="width: 25%; text-align: center; height: 22px;">Points earned</td>
<td style="width: 25%; text-align: center; height: 22px;">Points balance</td>
<td style="width: 25%; text-align: center; height: 22px;">Expiry date</td>
</tr>
<tr style="height: 22px;">
<td style="width: 25%; height: 22px; text-align: center;">1 May 2020</td>
<td style="width: 25%; height: 22px; text-align: center;">30</td>
<td style="width: 25%; height: 22px; text-align: center;">30</td>
<td style="width: 25%; height: 22px; text-align: center;">31 May 2023</td>
</tr>
<tr style="height: 22px;">
<td style="width: 25%; height: 22px; text-align: center;">15 May 2020</td>
<td style="width: 25%; height: 22px; text-align: center;">70</td>
<td style="width: 25%; height: 22px; text-align: center;">100 (30+70)</td>
<td style="width: 25%; height: 22px; text-align: center;">31 May 2023</td>
</tr>
</tbody>
</table>

Will my Mesra points expire?

Points are credited into your Mesra card account within 24 hours from the transaction time.
If you do not see your points after 24 hours, please contact our customer support via live chat in the Setel app or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

How long does it take for my Mesra points to be credited into my account?

Points have a 3-year expiration date from the time you collected them. Please use them within the time period to prevent your points from expiring.
Points can be spent by redeeming rewards using the physical card or the Setel app.

How do I avoid my accumulated points from expiring?

Of course! You will earn 1 point for each RM1 spent using the Setel Wallet in Kedai Mesra.
You can also get bonus points when you increase your membership level. You can earn up to 3x bonus Mesra points when you purchase fuel with Setel.
Click <a href="https://setelappsupport.zendesk.com/hc/en-us/articles/4411763085453-How-do-levels-upgrade-or-downgrade-" target="_self">here</a> for more information on membership levels.

Can I earn Mesra points for the transaction made via Setel Wallet?

Unfortunately, bonus points are only awarded when the Setel Wallet is used at Setel-enabled stations.
Other forms of payment(cash, credit/debit card, PETRONAS gift card) are not entitled to bonus points even if the Mesra Card is linked to the Setel App.
 
The only exception is if the station is under maintenance or not Setel-enabled. In this case, please contact our customer services for further assistance.

I have already downloaded the Setel App, but I don’t want to top-up. Will I still get Bonus points

No, we use a common point structure for everyone.

Is there any difference in the points structure between staff and public ?

Only if you have a physical Mesra card.
You will need to link your Mesra card to the Setel app and pay with the gift card. Then swipe your Mesra card to get Mesra points.
Unfortunately, no points will be awarded if you are using a virtual Mesra card.

Can I get Mesra points when I pay with my PETRONAS Gift Card?

Unfortunately, your points cannot be converted into cash.
However, you can use the points to redeem Setel e-wallet top-up vouchers or e-wallet credits (up to 15,000 Mesra points).

Can my Mesra points be converted in to cash?

In order to earn bonus points, you will need to use the Setel App and use the virtual Mesra Card.
Transactions made outside of the Setel App are not eligible for bonus points. You will be issued a virtual Mesra Card when you register your account on the app.
Your collected points will not be lost as they can be transferred to your virtual card.
Please contact our customer service via the live chat in the Setel App or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

I have downloaded Setel and own a physical card. How do I collect and earn bonus points?

You will earn 1 Mesra point for every RM1 spent at Kedai Mesra.

How much Mesra points do I get from spending at Kedai Mesra?

Unfortunately, the bonus points are not available for non-fuel items purchased at the Kedai Mesra.
However, the points from the purchases will count and be collected. This will be used to determine your level.

Will I get Bonus points for my purchases of non-fuel items at Kedai Mesra after I link my Mesra Card to Setel?

Yes, bonus points are awarded based on your Mesra membership level for all fuel purchases (petrol or diesel).

Can I earn bonus points if I pump diesel?

Every user begins at the Junior level regardless of the current point balance. Your level is determined based on how many points you collect or how much you spend.
The number of points collected will determine your level the following month.
 
The next level will be unlocked automatically when you hit the required points criteria. To maintain your level and not downgrade, you will need to actively spend to meet the minimum spending/points every month.
 
You can check which level you are currently at through the Setel App. You can also see the points needed for the next level. Bonus points can be earned from activities or events via the Setel App.

How do levels upgrade or downgrade?

Currently, there are no special periods for extra bonus points. Bonus points are awarded when a fuel-related transaction is made and your Mesra Card is linked with Setel.
Stay tuned for more ways to earn bonus points!

Is there a special period during any day to get extra Bonus points via Setel?

There is no maximum or minimum cap on bonus points.
However, please be informed that points will expire after 3 years from the date of earning the points.

Is there any min or max bonus points?

<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360055807171/mceclip0.png" alt="mceclip0.png">
You can get more bonus points when you link your Mesra Card to the Setel App.
<iframe width="640" height="427" frameborder="0" marginwidth="0" marginheight="0"></iframe>
<iframe src="https://docs.google.com/forms/d/e/1FAIpQLSfBONdrjjNatw1_bDPVFXvNqkfF0KQEW_VTyroaopPYR1XhgA/viewform?embedded=true" width="640" height="427" frameborder="0" marginwidth="0" marginheight="0">Loading…</iframe>

What points do I get for purchasing at PETRONAS stations?

All users will begin at the Junior level regardless of point balance.

Currently I have points in my Mesra card, what level will I be in when I start using Setel?

Using the Mesra card on Setel allows you to earn bonus points regardless of the payment type (cash, credit/debit card, PETRONAS gift card).
You also don't need to swipe your physical Mesra card and the transaction will automatically be registered in your members account.

What is the benefit of using a Mesra Card on Setel?

Levels are unlocked based on how much you spend/how many points are collected for the month.
The next level will be unlocked immediately when you hit the minimum spending/total points collected requirement without waiting for the next month.
If your total monthly spending/points collection does not meet the minimum requirement for the particular level, you will be downgraded by 1 level in the following month. Example: Jan: I earned 20 points and I reach level 2. Feb: I earned 0 points and will be downgraded back to level 1 in March. Mar: I earned 100 points will immediately unlock up to level 5. Apr: I earned 0 points and will be downgraded to level 4.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360055807951/mceclip0.png" alt="mceclip0.png"> 
To maintain your current level, you will need to spend/collect enough points per the requirements of your current level.
There are many levels within the Mesra Card programme with different bonus points payout within each level for every transaction.
The more you spend, the more you will level up, the more bonus points you will get.

Is it possible for my level to be downgraded or will my level always be maintained/increase?

If you did not spend or make any purchases for the month, your level will drop by 1 in the next month.
In order to maintain your current level, continue spending to meet the minimum spending/points collection requirements for your current level.
Don't worry, the Setel App will prompt you on how to maintain your current level or to unlock the next level.

What happens if I do not spend/make any purchases for the month?

<div>Users can change their mobile numbers by registering a new account. Do note that your membership level will not be the same and will start from the Junior level again.</div>
<div> </div>
<div>Your old account's points will be transferred to the new account. However, you will earn bonus points at the Junior level rates.</div>
<div> </div>
<div> </div>

What happens to my membership tier when I change my mobile number & register a new Setel account. 

Bonus points are given based on each transaction.
Even if you are at the same level between each transaction, you may get different bonus points.
The more you spend, the faster you unlock the next level and get more bonus points.

Why are my bonus points different each time I fuel up with the same amount?

Levels are downgraded when the minimum collected points requirements are not met for the month.
 
*NOTE Due to the new MCO implementation as of 1st of June 2021, your level will not be downgraded if you do not meet the minimum points required until further notice.
This means that moving forward, if you are in the Hero level, you will remain at the Hero level next month even if you do not meet the requirements to maintain at the Hero level.
However, please be informed that you will still be automatically upgraded if you hit the required points to reach the next level.

When will my level be downgraded?

You can redeem fuel using your Mesra points through the app or by swiping your Mesra card at the station.
Alternatively, you can redeem points with these simple steps:
<ol>
<li>Launch the Setel App.</li>
<li>Select Rewards at the bottom middle.</li>
<li>Select Redeem.</li>
<li>Use the slider to choose the amount (RM) and click Redeem.</li>
</ol>
You can also use your Mesra points for your purchases in the Kedai Mesra with no minimum point balance required.

Can I use my points to redeem fuel and how?

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

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