Setel Lite supports Android operating system versions 4.4 and above.

What is the minimum Android OS version to run Setel Lite?

How do I install Setel on my Apple Watch?
Setel's Watch app is available for Apple Watch (Series 2 onwards) and will be automatically installed.
Please ensure the Setel app is updated to the latest version on your iOS device.
<hr>
Is the One-Tap Fuelling feature supported for all iOS watch users?
Yes, this feature is available for all Setel users with versions 1.100 and above. Users who have Apple Watch (Series 2 onwards) will have Setel’s watch app automatically installed on their Apple Watch.
<hr>
Can I refuel with only my Apple Watch?
Yes. However, the iOS device (iPhone) will need to be in Bluetooth range in order to access Setel on Apple Watch.
<hr>
How does the CardTerus feature work in the watch app?
You will need to make sure you have a credit/debit card linked in the Setel app first.
Launch the app and tap on the top-up button and your wallet will be reloaded.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/12373476581645" alt="mceclip0.png">
Once reloaded, you can resume fuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/12373477171213" alt="mceclip1.png">
 
<hr>
What if I did not link any credit or debit card and encountered a payment error upon fuel ordering?
You will not be able to top-up via the Apple Watch. Instead, you will be required to top-up on the Setel mobile app.
<hr>
What if the top-up was unsuccessful?
You will need to select a different payment method.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/12373583987213" alt="mceclip2.png">
If you are using One-Tap fuelling, you will need to update the payment details on the Setel mobile app.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/12373553131277" alt="mceclip3.png">
 
<hr>
What if something goes wrong during refuelling?
If you have any issues connecting to the pump, or at any step during the refuelling, please open the main iOS app to initiate chat support.
<hr>
Can I use the Watch app for fuelling and the main app for a Kedai Mesra purchase simultaneously?
No.
The watch app mirrors the fuelling progress screens from the main app so it is not a separate process.
<hr>
Can I cancel the refuelling with the watch app?
Yes, but only if refuelling is not in progress. You will not be able to cancel the order once you have started refuelling regardless if on the watch app or the Setel mobile app.
<hr>
Can I use the watch app if I own an Android phone?
The Setel watch app can only be used together with iPhones.
Other users will be unable to use it as it is a companion app to the iOS version of the Setel app.
<hr>
Is it safe to initiate fuelling at the pump?
As per health, safety, and environment (HSE) guidelines, the Setel app is safe to be used near the pumps.
With the Setel watch app, the same guidelines apply, where users initiate fuelling via the watch app from inside their vehicle, leave their mobile phones in the vehicles (for 4-wheel vehicles), and walk to the pump to refuel.

Setel on Apple Watch FAQ

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Setel is safe to be used at the petrol station before and after refuelling, in compliance with the station safety guidelines provided. 
If you’re using Setel to pay for fuel at the station, you can refer to the station safety guidelines that can be found in the app right before you refuel.
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Is Setel safe to use at the petrol station?

How can I pay for my parking with the Setel app?
The payment will automatically be deducted from your Setel Wallet. Setel Wallet is the only accepted payment method for automated parking. Please ensure you have a sufficient balance before exiting to avoid any issues.
We highly recommend enabling auto top-up. With auto top-up, you will never experience a low wallet balance as your Setel Wallet will be automatically topped up when the balance falls below the specified amount.
<hr>
How do I check my parking transactions?
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
<ul>
<li>You can tap on View full receipt to view the full e-receipt.</li>
<li>You can also view all the payments that have been made through Setel by tapping Profile and selecting Payment history.</li>
</ul>
If you want to make claims, you can:
<ol>
<li>Download the receipt in PDF format in the Setel App after the payment has been completed.</li>
<li>Resend the email receipt to your registered email from the payment history page.</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
<hr>
Do we require a minimum wallet balance to enter the car park?
No.
There is no minimum amount required in your Setel Wallet to enter the car park. However, before exiting, please ensure you have sufficient balance in your Setel Wallet for your parking fee to be deducted automatically.
Rest assured, your parking is still valid/active until you exit the car park. The Setel app will notify you if you have an insufficient balance in your wallet. Please make sure you turn on the notification to get notified.
<hr>
What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active?
Yes. Your parking is still valid/active until you exit the car park.
However, you will need to top up your wallet to pay for the parking fee before exiting.
<hr>
Can I pay the parking fee for my friends and family using my Setel account?
Yes.
You can register your friend’s or family’s vehicle under your Setel account, but only one active parking session is allowed at a time.
<hr>
Which account will be charged if a vehicle is registered under 2 or more different accounts?
A vehicle can only be enabled for automated parking on a single device at a time.
<hr>
The device the vehicle is registered under is not with me, how will I be charged?
The account that has the vehicle enabled will be charged even if the device is not at the parking location.
<hr>
Can I pay using other payment methods other than Setel Wallet?
Unfortunately, no.
Currently, we only support Setel Wallet. More payment options will be coming soon!
<hr>
What are the parking rates for automated parking?
Parking rates with Setel are the same as the standard rates at each car park. There are no additional fees.
You can check the parking rates of your location on our <a href="https://setel.com/parking-rate">parking rates page</a>.
<hr>
Are there any transaction fees for using the Setel app?
There are no transaction fees for using ticketless and automated parking with Setel.
You will only need to pay the parking fees based on the car park’s parking rate.
<hr>
How do I get all my parking transactions?
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
<ol>
<li>You can tap on View transaction details to view the full e-receipt.</li>
<li>You can also view all the payments that have been made through Setel by clicking More at the bottom right and selecting Payment history.</li>
</ol>
<hr>
How will e-receipts be generated if I want to make claims?
You can:
<ol class="ak-ol">
<li>
download the receipt in PDF format in the Setel App after the payment has been completed.
</li>
<li>
resend the email receipt to your registered email from the payment history page.
</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.

Automated parking transactions FAQ

Currently Setel Lite only supports Setel Wallet and Family Wallet as payment methods.

I enjoy using CardTerus on the regular Setel app. Would I have to set up CardTerus again in Setel Lite?

<h4 class="wysiwyg-text-align-center">Putrajaya</h4>
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Locations
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<td class="wysiwyg-text-align-center" style="width: 23.4761%;">Open sites</td>
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Weekdays (Mon-Fri)
<ul>
<li>
First hour: RM 1.00
</li>
<li>
Subs hour: RM 1.00
</li>
<li>
Maximum rate: RM 4.00
</li>
<li>
Per entry (after 5 PM to 5 AM): RM 3.00
</li>
</ul>
Weekend / Public Holiday
<ul>
<li data-renderer-start-pos="348">Per Entry: RM 3.00</li>
</ul>
</td>
<td class="wysiwyg-text-align-center" style="width: 22.3333%;">N/A</td>
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Setel QR parking rates

Sure thing! However, logging into one app will log you out of the other and you cannot be logged into both apps at the same time.
Fuelling transactions made in either app may also be viewed on the other. However non-fuelling transactions in the regular Setel app will not appear in Setel Lite.

Can I have both the regular Setel app and Setel Lite on my device and use them alternately?

Of course!
All motorcyclists who wish to use Setel for their refuelling needs will need to follow the station’s safety guidelines provided in the app throughout the payment process.
Check out our article on <a href="https://help.setel.com/article/360041797752/how-do-i-use-the-setel-app">how to refuel with Setel</a>.

Are motorcyclists allowed to use Setel?

How to order Gas PETRONAS via Deliver2Me?
You can order your Gas PETRONAS via Deliver2Me on the Setel App at selected PETRONAS stations. Kindly refer below on how to order:
<ol>
<li>Arrive at a selected PETRONAS station.</li>
<li>Open your Setel App and click on Order Now in the Deliver2Me catalogue.</li>
<li>Drive your car to the designated LPG yellow parking box.</li>
<li>Wait in the car and our Krew PETRONAS will deliver the Gas PETRONAS cylinder to your vehicle.</li>
</ol>
<hr>
Do I have to carry the Gas PETRONAS cylinder from the gas cage myself?
Nope.
Our Krew PETRONAS will deliver the Gas PETRONAS cylinder to your vehicle.
<hr>
Can I bring other brands of gas cylinders to refill for the Gas PETRONAS?
Of course!
You can bring any empty gas cylinder brands to refill with the Gas PETRONAS. If you do not bring an empty gas cylinder, you will have to purchase a brand new Gas PETRONAS cylinder.
<hr>
Do I earn Mesra points for this purchase?
Definitely!
You get to enjoy 1 Mesra point for every RM1 of Gas PETRONAS purchased.
<hr>
Can I order Kedai Mesra items along with Gas PETRONAS?
Unfortunately, this feature is not available for now.
If you wish to purchase other Kedai Mesra items, kindly visit the store or proceed to refuel, and place an order via Deliver2Me before you complete your fuel checkout.
<hr>
What if the designated LPG parking is not free, can I wait anywhere else in the station?
Unfortunately, no.
Please wait for the other vehicle to leave before you park at the designated LPG yellow parking box.
To follow the station safety guidelines and prevent any accidents while handling Gas PETRONAS, you are required to park at the dedicated LPG yellow parking box and wait for your cooking gas to be delivered to you by our Krew PETRONAS.
<hr>
Can I order from any PETRONAS Station?
We are currently expanding this feature to more stations. As for now, you can order the cooking gas via Deliver2Me at these stations:
<ul>
<li>PS Kota Kemuning 1</li>
<li>PS Bandar Saujana Putra</li>
<li>PS Bukit Antarabangsa</li>
<li>PS Kuarters KLIA</li>
<li>PS Tmn Pelangi Semenyih</li>
<li>PS USJ 2</li>
</ul>
<hr>
What is the price to refill an empty Gas PETRONAS cylinder?
If you do not bring an empty gas cylinder, kindly purchase a new gas cylinder:
The prices are listed below:
<ul>
<li>LPG 12KG (Refill) - RM22.80</li>
<li>LPG 14KG (Refill) - RM26.60</li>
<li>New gas cylinder - RM80.00 (additional cost on top of your refill)</li>
</ul>

Gas PETRONAS on Deliver2Me FAQ

<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>Unfortunately, no. <span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>This feature is currently not available. 
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>You can only choose the pump number on the app once your vehicle is parked next to the pump dispenser.

Can I reserve pumps ahead of time?

This feature is currently only available in the regular Setel app.

Can I upgrade my wallet via Setel Lite?

Setel is currently available at over 1000 PETRONAS stations and rapidly expanding nationwide. 
For more information on our current Setel-enabled stations, visit our <a href="https://www.setel.com/features-locations" target="_self" rel="undefined">website</a>. 
You can also check the list of stations in the Setel app. Kindly refer to the steps below: 
<ol>
<li>Open the Setel app.</li>
<li>Click on the magnifying glass icon at the top left.</li>
<li>A list of nearby Setel-enabled stations will be shown.</li>
</ol>

Where are Setel-enabled stations?

After you have successfully refuelled your petrol and placed back the nozzle, the Mesra points earned, the fuel price, and the fuel receipt will automatically appear on your app screen. The receipt will also be sent to your email after refuelling (if you have verified your email address).
If you would like to see your transaction history, check out this <a href="https://help.setel.com/article/360013006051/how-can-i-view-the-transaction-history">article</a>.

What happens after I've finished refueling the petrol?

At any PETRONAS station, open the Setel app and select SmartPay as the payment method.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568580909581" alt="Fuel-Step-1-new.png">   <img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568530473613">
<hr>
Tap Purchase fuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568580909581" alt="Fuel-Step-1-new.png">
<hr>
Select your pump number and enter how much you want to refuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568551200781">
<hr>
Enter your PIN.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568535645453">
<hr>
A reminder on fuel type restrictions will appear. You can then exit the vehicle and refuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568537147021">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568567105037">
<hr>
Once the fueling is complete, the receipt will be generated.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568567598221">

How can my fleet users purchase fuel with Cardless PETRONAS SmartPay?

Why don't I have the option to cancel an order? 
Please update your Setel app to the latest version.
<hr>
Why can't I cancel this order?
An order cannot be cancelled if it has been accepted.
<hr>
Why was my order cancelled? An order will be cancelled if
<ul>
<li>the item is out of stock.</li>
<li>the store is busy and unable to handle the order.</li>
<li>it is outside of working hours.</li>
<li>the customer is not found.</li>
</ul>

Deliver2Me FAQ

From the homepage, select Card transactions under Card issuing on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568185437837" alt="5d8b4d42c267dfdd4d2957ef61540e825aabc36a42ae725eafac670776b3fd5e.png">
<hr>
Click on the card you wish to set a limit on.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568101863565">
<hr>
Scroll down to the Restrictions section and under the Velocity check restrictions, click Edit.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568127490701">
<hr>
Choose the limitation you want to add. You can select the temporary limit if you want to apply a limit for a specific set of dates. Do note that the single transaction limit refers to the limitation imposed per transaction.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568156018189">
<hr>
Add a new limit by clicking the + Daily/Monthly limit. You can limit the card by the transaction amount or number of transactions. Once done, apply it by clicking Save changes.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568117106701">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568146906893">
<hr>
The saved limitation will be displayed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17568144066573">

How do I set up the transaction limit for a card?

You can register by tapping the Fuel for fleets or companies icon on the homepage of the Setel app.

How can I register for Cardless PETRONAS SmartPay?

Unfortunately, no. Cardless PETRONAS SmartPay can only be used to pay for fuel.

Can Cardless PETRONAS SmartPay be used to pay for non-fuel purchases?

You will need to provide us with the following:
<ol class="ak-ol" style="--ed--list--item-counter--padding: 2.385ch;" start="1" data-indent-level="1">
<li>
All Director's IC
</li>
<li>
SSM Section 17
</li>
<li>
SSM Corporate Information
</li>
</ol>
Check out our article on <a href="https://help.setel.com/article/17535130492557/is-my-company-eligible-to-sign-up-for-cardless-petronas-smartpay">Cardless PETRONAS SmartPay qualifications</a> to see if your company qualifies!

What documents do I need to register for a Cardless PETRONAS SmartPay account?

Your account might have been frozen/closed because
<ul>
<li>suspicious activity was detected.</li>
<li>the account has been closed.</li>
</ul>
You can contact our customer support via live chat on the Setel app or our <a class="css-tgpl01" title="https://www.setel.com/" href="https://www.setel.com/" data-testid="link-with-safety" data-renderer-mark="true">website</a> for assistance.

Why is my account is frozen/dormant?

This error usually occurs because there was a technical error. Please try again as most technical errors are resolved quickly.
If the problem persists, try paying with a different payment method. For credit/debit card users, consider checking with your bank as the issue might have happened on their side.

Why did I get a "something went wrong" error while refuelling?

From the homepage, select Card transactions under Card issuing on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534336323341">
<hr>
All transactions made with the card will be shown.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534325219469">
<hr>
You can click on a specific card transaction to view more details.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534326099341">

How do I view my Cardless SmartPay transaction history?

What is automated parking with Setel?
Setel automated parking is a cashless and ticketless parking payment system that uses License Plate Recognition (LPR) to scan vehicle plate numbers and pay parking fees seamlessly.
<hr>
Why should I use ticketless and automated parking with Setel?
Setel automated parking provides a convenient and seamless parking experience. All you have to do is enter a parking area and Setel will track your parking session.
<ul class="ak-ul" data-indent-level="1">
<li>
Enjoy a ticketless and cardless parking payment experience.
</li>
<li>
Save time from queueing at the autopay machines and no more rushing to find your vehicle as payment will only be made at the exit.
</li>
<li>
No more risk of misplacing the physical parking tickets.
</li>
<li>
Save more trees by eliminating the use of physical tickets and cards upon entry or exit.
</li>
<li>
Earn Mesra points.
</li>
</ul>
<hr>
Can I still use automated parking if my phone is not with me, without an internet connection, or if I have no battery?
Yes.
The final parking fee will be deducted from the account that has the vehicle enabled.
<hr>
Can I earn Mesra points with automated parking?
Yes.
You will get 1 point for every RM5 spent.
<hr>
How do I use the automated parking feature?
Kindly follow the steps below:
<ol>
<li>
Tap Parking.
</li>
<li>
Enter your vehicle plate number.
</li>
<li>
Toggle your vehicle to enable automated parking. You can activate multiple vehicles, but only 1 vehicle can use automated parking at a time.
</li>
</ol>
<hr>
How to disable Setel automated parking?
Toggle OFF your vehicle on the automated parking page.
<hr>
How do I check my parking transactions?
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
<ul>
<li>You can tap on View full receipt to view the full e-receipt.</li>
<li>You can also view all the payments that have been made through Setel by tapping Profile and selecting Payment history.</li>
</ul>
If you want to make claims, you can:
<ol>
<li>Download the receipt in PDF format in the Setel App after the payment has been completed.</li>
<li>Resend the email receipt to your registered email from the payment history page.</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
<hr>
What if I own more than one vehicle, can I enable all of them in my Setel account?
Yes.
You can enable more than one vehicle under your Setel account. However, only one vehicle can use automated parking at a time.
For example: You have enabled two cars for automated parking in your Setel account. After car #1 entered a car park, car #2 cannot use automated parking in your Setel account anymore.
We recommend the primary driver of a vehicle to enable automated parking in their own Setel account.
<hr>
Can I enable the same vehicle with different Setel accounts?
No.
In order to enable the vehicle on your Setel account, you will need to disable the vehicle on the other Setel account.
<hr>
How can I switch between vehicles for automated parking payment?
You can add your vehicle information on the parking page and enable the vehicle that will be used for your parking session.
<hr>
Why didn’t I receive a notification when entering/exiting a parking location?
Check your device’s notification settings and ensure that notifications from the Setel app are allowed.
If you have already enabled notifications but still encounter problems, you can contact us via live chat through the Setel app or email us at <a href="mailto:hello@setel.my">hello@setel.my</a>
<hr>
How can I view my current parking session after entering a car park?
You can view your active parking session at the homepage of the Setel app.
Tap on the session to view the current parking summary.
<hr>
How do I end my active parking session?
To end your active parking session, simply exit the parking location. Once you have driven through the exit barrier gate, your parking fees will automatically be deducted from Setel, based on your selected payment method.
<img class="emoji" style="visibility: visible;" src="https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/atlassian/warning_32.png" alt=":warning:" width="20" height="20" data-emoji-short-name=":warning:" data-emoji-id="atlassian-warning" data-emoji-text=":warning:"> You cannot toggle off automated parking payments for a vehicle while an active parking session is in progress.
<hr>
What if the system doesn’t detect my car plate and I get stuck at the car park entry/exit?
We’re sorry you experienced that!
If you encounter this issue, please contact the car park help desk/car park management of the parking location for an immediate response.
Alternatively, you can reach out to our live chat agents within the Setel app for assistance.
<hr>
What should I do if I have exited the car park but the parking timer is still running?
Don’t worry! The session will be cleared automatically after a certain period. We will investigate further and manually charge the parking session if needed.
<hr>
I have enabled my vehicle to use the parking feature, but why I don't see the active parking session on my Setel app?
We are sorry for the unpleasant experience. This issue might happen because the license plate reader was not able to detect the car plate number or there was a system disruption while the parking system was trying to communicate with us.
<hr>
What should I do if I get double charged for the parking session?
You can reach out to our customer support via live chat on the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance. You will need to provide a proof of transaction (receipt).
Once it has been confirmed a double charge happened, you will get the refund within 3 to 5 business days.
<hr>
Why do I have an active parking session when I am not using the parking feature?
A session might have been created because the license plate reader detected the wrong car plate number or the vehicle is being used by your friends/family. Upon leaving the car park, your Setel Wallet will be charged because the vehicle is registered under your account.
If you have been wrongly charged, reach out to our customer support via live chat on the app/<a href="https://www.setel.com/">website</a> or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance.
<hr>
What is the reason my car plate is not detected at the car park entry/exit?
Our cameras are smart, but sometimes they can get a little confused. This issue may happen due to several factors including (but not limited to):
<ul>
<li>
Non-standardised JPJ car plate number
</li>
<li>
Shiny letters or plates causing glare
</li>
<li>
Letters on the plate are located too close together, especially with narrower characters like “1”
</li>
<li>
Incomplete plate numbers being displayed on the plate, especially broken numbers or letters
</li>
<li>
The vehicle has the plate located in a non-standard or difficult-to-view location
</li>
<li>
The vehicle is in motion
</li>
</ul>

Automated parking general FAQ

<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>Every PETRONAS station will have signage with the station's name written on it. The signage is green, similar to the 'angin &amp; air' tyre pump signage. 
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>You can also view which PETRONAS station you are in from your Setel app after you activate your GPS/location tracking. 
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>The name of the station will be displayed when you launch the app.
<span data-sheets-value='{"1":2,"2":"How do I know what station name I am at?"}' data-sheets-userformat='{"2":829,"3":[null,0],"5":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"6":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":1}]},"7":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"8":{"1":[{"1":2,"2":0,"5":[null,2,0]},{"1":0,"2":0,"3":3},{"1":1,"2":0,"4":2}]},"11":4,"12":0}'>

How do I know what station I am at?

<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>What payment method can I use to pay for QR parking?
The payment will be charged based on the selected payment method in the Setel app. Currently, the accepted payment methods are Setel Wallet and CardTerus (debit/credit card).
If Setel Wallet is selected, please ensure you have a sufficient balance before exiting to avoid any issues.
<hr>
What are the parking rates for Setel QR parking?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>The parking rates follow the standard rates at each parking location.
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>You can find out more at our <a href="https://help.setel.com/article/10185077864461/setel-qr-parking-rates" target="_self" rel="undefined">Setel QR parking rates</a> article.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>I have a low balance in my Setel Wallet, can I still enter the parking location?
Yes.
No minimum amount is required in your Setel Wallet to enter the parking location.
However, before exiting, please ensure you have sufficient balance for your parking fee to avoid any issues.
<hr>
What if my parking fee has exceeded my Setel Wallet balance, will the parking session still be valid/ active?
Yes.
Your parking is still valid/active until you exit the car park. However, you will need to top up your wallet before exiting.
<hr>
Can I pay the parking fee for my friends and family using my Setel account?
Only if you are in the same vehicle as only one active parking session is allowed at a time.
<hr>
Can I use screenshots of my friends or family’s Setel QR code?
Unfortunately, no.
Our QR code is dynamic and will change every 10 seconds for security reasons. Any screenshots will be invalid which will result in a failed entry/exit.
<hr>
Are there any transaction fees for using the Setel app?
There are no transaction fees for using QR parking with Setel.
You will only need to pay the parking fees based on the location’s parking rate.
<hr>
How do I get all my parking transactions?
You can refer to our how-to guide on <a href="https://help.setel.com/article/360013006051/how-can-i-view-the-transaction-history">viewing transaction history</a>.
<hr>
How will e-receipts be generated if I want to make claims?
You can refer to our guide on <a href="https://help.setel.com/article/10185311665933/how-do-i-generate-e-receipts-for-claims">how to generate e-receipts</a>.

QR parking transaction FAQ

If you are stuck/frozen at the Connection to pump, Activating pump, or Refueling now page, try to troubleshoot your Setel app by closing the app and login again.
If the issue persists, please contact our customer service either via live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.
Example of "frozen" screens.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360064088471" alt="mceclip0.png"> <img src="https://setelappsupport.zendesk.com/hc/article_attachments/360064088531" alt="mceclip2.png">

What if I am stuck at the purchase fuel page?

To reload your prepaid balance, go to the homepage and click Top-up.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534235102221">
<hr>
Enter the amount and select Top-up now. You will be redirected to the checkout page.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534266944269">
<hr>
Input the mobile number of the Setel account to be used for the top-up. Enter the OTP sent to that number.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534222893581">
<hr>
Choose your payment method. You can choose to top up with your Setel wallet or credit/debit card linked to your Setel account(if any).
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534284579341">
<hr>
Input your 6-digit PIN to authorise the top-up transaction
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534238224141">
<hr>
You have successfully topped up your account.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534254662797">

How do I add funds to my Cardless PETRONAS SmartPay account?

Setel Lite for Huawei supports EMUI 3 and above.

What is the minimum Huawei OS version to run Setel Lite for Huawei?

All fleet users will be required to download the Setel app on their phones and register an account. 
 Once they have a verified Setel account, the admin will be able to link the Cardless PETRONAS SmartPay account to their phone number registered on the Setel app.

How will the fleet users get access to their fuel allowance?

The activation process will take 3-5<span id="5fca4bb3-a18f-40bb-9321-97cc51c28068" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="5fca4bb3-a18f-40bb-9321-97cc51c28068"> business days. You will receive an email once your account is activated.

How many days will it take to activate my Cardless PETRONAS SmartPay account?

What are the available locations for Setel automated parking?
You can refer to our <a href="https://www.setel.com/automated-parking">automated parking page</a> or check the available locations on the app from time to time.
We recommend enabling your push notification so that you won’t miss out on the news when there is a new car park that supports Setel's automated parking.
More locations will be available soon!
<hr>
How can I automatically identify available parking locations within the Setel app?
To enable automatic location, you will need to turn on your GPS and allow the app to have location access.
Once your GPS is enabled, the app will automatically display the nearest available parking locations.

Automated parking location FAQ

We designed Setel Lite to be as lightweight as possible without sacrificing the most important features so that it only requires 15 MB of storage.

What is the app file size?

Yes, the app is designed to minimise data usage and works well on slower 3G networks or internet connections.

Can the app work with slow network speeds?

Kindly refer to the steps below to enable one-tap fuelling:
Tap Profile at the bottom right.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612608814093" alt="One tap fueling- Home.png">
<hr>
Tap Preferences under Settings.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612547274253" alt="Settings - preferences.png">
<hr>
Tap One-tap fuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612608815629" alt="Preferences.png">
<hr>
Tap the radio button to enable it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612547279373" alt="Inactive one tap fuelling.png">
<hr>
Choose your preferred amount to refuel (in RM or litres) and click save.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612547279501" alt="Save.png">
<hr>
Your one-tap fuelling is now enabled!
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612608822157" alt="Enable one tap.png">

How do I enable one-tap fuelling?

What types of fuel has the 250 litre fuel limit? 
 The fuel limit applies to all types of fuel. 
<hr>
 What if I need to refuel more than 250 litre in a single transaction for my vehicle? 
 You will need to perform a separate transaction to continue refueling your vehicle. 
<hr>
 Why is there a fuel limit for all types of fuel? 
 Based on PETRONAS station guidelines, you can only refuel up to 250 litre in a single transaction for your vehicle. 
<hr>
 What will happen if I refuel more than 250 litre for my vehicle? 
 Refuelling will stop once your vehicle has reached the 250L fuel limit.

250 litre fuel limit FAQ 

If you face any problems using the Setel app, Setel Lite, or other Setel products, contact our customer service via live chat or contact us at <a href="mailto:hello@setel.com">hello@setel.com</a> for assistance.

What should I do if I have an issue while using the Setel app?

Setel Lite is only available for Android and Huawei devices for the moment.

Is Setel Lite available for iOS?

Where can I park using the Street parking feature on Setel?
Street parking with Setel is currently available at all councils under Selangor and several councils in other states. You can find more information on available locations via:
<ol>
<li>Setel website: <a href="https://www.setel.com/street-parking">Street parking landing page</a>
</li>
<li>Setel app: Street parking homepage</li>
</ol>
More locations will be available soon. Stay tuned for more updates!
<hr>
Why can't I find my parking area? 
Parking sites that are not available will not show up in the app. You can refer to the list of participating councils for more information via:
<ol>
<li>Setel website: <a href="https://www.setel.com/street-parking">Street parking landing page</a>
</li>
<li>Setel app: Street parking homepage</li>
</ol>
We are working continuously with our partners to add more areas and parking sites.
Stay tuned for more updates!
<hr>
How can I automatically identify available parking locations within the Setel app?
To enable automatic location, you will need to turn on your GPS and allow the app to have location access.
Once your GPS is enabled, the app will automatically display the nearest available parking locations.

Street parking location FAQ

What is Street parking?
Street parking is a parking payment system that connects to the local authorities which allows you to pay for street parking or parking at the roadside within the area of the local authorities.
<hr>
Why should I use the Street parking feature within the Setel app?
Street parking provides a convenient parking payment experience within the comfort of your car. With Setel’s ticketless parking payment, you only need to confirm the location, go park, and pay for your parking without worrying about getting summoned.
You can also earn Mesra points when you pay your parking fees using the Setel app.
No more coins or parking coupons needed!
<hr>
How do I use the Street parking feature in the Setel App?
Check out our article on <a href="https://help.setel.com/article/19622726044813/how-do-i-use-the-street-parking-feature-in-the-setel-app">how to use Street parking</a>.
<hr>
How do I add/edit vehicle information for Street parking payments?
Check out our article on <a href="https://help.setel.com/article/19622762728077/how-do-i-add-a-new-vehicle-for-street-parking-payments">how to add a vehicle</a> and <a href="https://help.setel.com/article/19625975931533/how-do-i-edit-vehicle-information-for-street-parking-payments">how to edit a vehicle's details</a>.
<hr>
Can I book more than one session at a different location for the same vehicle within the active parking session?
Yes.
You can book more than one session within the active parking session as long as the vehicle is registered.
<hr>
How do I check my active street parking session and see how much time is left?
You can view your active parking session through:
<ol class="ak-ol" data-indent-level="1">
<li>
The homepage of the Setel app. Tap View details to view the active parking session card. <img src="https://setelappsupport.zendesk.com/hc/article_attachments/19622984885261" alt="Time left.png">
</li>
<li>
The Street parking homepage. You can view your active parking session under Active Session. If you have more than one active parking session, you will be able to view all of your current active session details such as:
<ul class="ak-ol" data-indent-level="2">
<li>
location of the parking.
</li>
<li>
parking start time and end time.
</li>
<li>
duration of your parking and total paid amount.
</li>
<li>
vehicle plate number.
</li>
</ul>
</li>
</ol>
<hr>
Can I extend my parking duration?
Yes.
You can extend your parking duration anytime at the active parking session card page. Tap Extend Duration at the countdown timer. You will then be prompted to authorise the transaction.
To avoid any issues, we will send you a notification 15 minutes before your booking expires as a reminder. To ensure timely delivery of these alert messages, please ensure that notifications from the Setel app are enabled.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19622958802061" alt="Extend duration.png">
<div class="ak-editor-panel__content">
⚠️ Once your parking duration has expired, you will no longer be allowed to extend your parking duration. You will need to book a new parking session.
<hr>
How do I end my active parking session?
Your active parking session will end automatically when the countdown timer expires and your parking duration ends.
<hr>
Why didn’t I receive a notification when my parking session was expiring?
Check your device’s notification settings and ensure that notifications from the Setel app are allowed.
<hr>
Do I need to display receipts on the windshield of my car?
<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">No paper receipts are required.<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">
<span id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6" class="inline-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="e35aae5a-c294-46c8-afe9-3ca28cdb50f6">The local authorities will use your vehicle plate number to check the validity of the booking. 
<hr>
What is the difference between the normal zone and the Zon Parkir 2 Jam?
Normal zone allows users to park up to the maximum parking time (e.g. 10 hours).
 
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours. The restriction rule was implemented at several busy areas that are known as “hot zones” within the councils. The location names, parking rates, and minimum and maximum charges differ by councils. You can refer to our <a href="https://help.setel.com/article/10184517943949/what-are-the-council-rules-for-on-street-parking">council rules</a> article for more information.
<hr>
Can I extend parking or add a new street parking session after using the Zon Parkir 2 Jam?
No.
Zon Parkir 2 Jam only allows users to park for up to a maximum of 2 hours with a 1-hour quarantine time. You can only start a new parking session after the quarantine time ends.
<hr>
Does Setel Street parking support a monthly pass?
No.
Unfortunately, we do not support monthly passes at the moment. Stay tuned for the update!
<hr>
What should I do if I paid for street parking via Setel but I still got a parking summon?
Please double-check that
<ol>
<li>Your vehicle plate number was entered correctly.</li>
<li>You selected the right council and the right location.</li>
<li>Your parking session was active when you got the ticket.</li>
</ol>
If all the information is correct, please contact our customer service via the live chat in the Setel app/<a href="https://www.setel.com/">website</a> or at <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.
<hr>
Do I earn Mesra points when I use Street parking?
Yes. 
You can earn Mesra points for Street parking fees paid via Setel (RM 5.00 = 1 Mesra Point).
<hr>
What are the council-specific rules and parking operation hours for each council that I should be aware of?
You can refer to our <a href="https://help.setel.com/article/10184517943949/what-are-the-council-rules-for-on-street-parking">council rules</a> article for more information.
</div>

Street parking general FAQ

If you have successfully incorporated with the Companies Commission of Malaysia (also known as Suruhanjaya Syarikat Malaysia) and have a business registration number, you will be qualified to sign up for Cardless PETRONAS SmartPay.

Is my company eligible to sign up for Cardless PETRONAS SmartPay?

Unfortunately, Cardless PETRONAS SmartPay only offers the prepaid model for now. <span id="42235f74-fc5d-4f51-b26b-97932c0681e3" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="42235f74-fc5d-4f51-b26b-97932c0681e3">We are working to include the postpaid model in the future.

Does Cardless PETRONAS SmartPay have a postpaid model?

We’ve made it so that refuelling is as easy as with the regular Setel app!
Upon reaching a PETRONAS station and launching Setel Lite, the station is automatically detected.
If Setel Lite is launched away from PETRONAS stations, the app will instead show the nearest PETRONAS station. You may then navigate to the nearest station via Waze or Google Maps.
<hr>
When you’re at a PETRONAS station, just follow these steps:
Step 1
Go to the nearest PETRONAS station and purchase fuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9547765096589/1-Lite_Home.png" alt="1-Lite_Home.png" width="360" height="722">
<hr>
Step 2
Select the pump number.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9547735122189/2-Select_pump.png" alt="2-Select_pump.png" width="360" height="722">
<hr>
Step 3
Choose your preferred amount or litre to refuel.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9547765174541/3-Select_amount.png" alt="3-Select_amount.png" width="360" height="722">
<hr>
Step 4
Fuelling complete!
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/9547735202445/4-Payment_success.png" alt="4-Payment_success.png" width="360" height="722">

How do I refuel using Setel Lite?

Can I renew my road tax?
Of course! 
You will be eligible if you meet all of the criteria below: 
<ol>
<li>The motor insurance policy hasn’t expired.</li>
<li>The road tax is at most 2 months away from expiring. </li>
<li>The vehicle is less than 20 years old.</li>
<li>You are between 18-75 years old. </li>
<li>The vehicle has not been blacklisted.</li>
<li>The vehicle is not used for e-hailing purposes.</li>
</ol>
<hr>
Can I renew my road tax if my car is located in Sabah, Sarawak, Labuan, or Langkawi?
Before renewal, do check in with your state's JPJ (Jabatan Pengangkutan Jalan) to see if the Peninsular Malaysia road tax is accepted as refunds will not be available once the road tax is renewed.
If you would like to renew your road tax, do note that the pricing will follow Peninsular Malaysia's road tax pricing.
<hr>
Can I renew my road tax if I have blacklisted summons?
Yes, you can renew your road tax if you are not blacklisted by the Jabatan Pengangkutan Jalan (JPJ) / police.
If you have pending summons but you are not blacklisted, you can still renew your road tax.
<hr>
Can I renew my road tax for a vehicle that is registered with E-Hailing?
Unfortunately, we are unable to process road tax renewal for E-Hailing vehicles at the moment due to JPJ restrictions. You will need to walk into JPJ to renew the road tax for said vehicle.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"default","__autoSize":false,"localId":"51d7e183-2294-45cb-8d49-12dbb97e5a76"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[234],"background":null}]'>Can I renew my road tax for a vehicle that is registered under a company’s name?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"default","__autoSize":false,"localId":"51d7e183-2294-45cb-8d49-12dbb97e5a76"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[234],"background":null}]'>Yes, you may renew road tax for company-owned vehicles. Just select Company Registration No. for the ID Type field and fill it in accordingly.
<hr>
Can I renew road tax only, without insurance? 
Your vehicle must have an active insurance coverage for road tax renewal.
If your insurance coverage is expiring, you can insure your vehicle with us at motor insurance.
<hr>
Can I opt for a 6 months road tax renewal instead of 12 months?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"default","__autoSize":false,"localId":"51d7e183-2294-45cb-8d49-12dbb97e5a76"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[234],"background":null}]'>At the moment, we only cater for 12 months of road tax renewal.
<hr>
How much does Setel charge for physical road tax renewal?
Unfortunately, we are currently unable to provide physical Road tax due to insufficient stock from JPJ.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"default","__autoSize":false,"localId":"51d7e183-2294-45cb-8d49-12dbb97e5a76"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[234],"background":null}]'>Is there a transaction limit for paying road tax renewal with Setel?
Road tax renewal follows the single transaction limit of your account.
The single transaction limit is:
<ul>
<li>RM200 on unsupported Android versions regardless of eKYC status (not applicable for iOS).</li>
<li>RM500 for users who have not done eKYC.</li>
<li>RM2000 for users who have done eKYC.</li>
</ul>
<hr>
How do I know if my transaction is successful?
You will be able to see a successful payment page and a View Receipt button to view the receipt. 
Alternatively, you can also check the transaction history in the Setel app. Refer to our how-to guide on <a href="https://help.setel.com/article/360013006051/how-can-i-view-the-transaction-history">how to check your payment history</a> to check your recent transactions.
<hr>
What can I do if the engine capacity (CC) shown for my vehicle is incorrect?
To resolve the issue, please call or WhatsApp My Roadtax Store at +603 7491 0102 (Monday-Friday; 10 AM - 7 PM) or email <a href="mailto:general@myroadtax.store">general@myroadtax.store.</a>
<hr>
What can I do if my vehicle make/model is not found in the options given?
To resolve the issue, please call or WhatsApp My Roadtax Store at +603 7491 0102 (Monday-Friday; 10 AM - 7 PM) or email <a href="mailto:general@myroadtax.store">general@myroadtax.store.</a>
<hr>
The FAQ above does not solve my problem. What can I do?
Check out our FAQ on <a href="https://help.setel.com/article/9962456818829/road-tax-printing-and-delivery-faq" target="_blank" rel="noopener noreferrer">printing and delivery of road tax</a> and <a href="https://help.setel.com/article/9962436322573/road-tax-refunding-and-top-up-faq" target="_blank" rel="noopener noreferrer">refunds and top-ups</a>.
If your question is still unanswered, you can call or WhatsApp My Roadtax Store at +603 7491 0102 (Monday-Friday; 10 AM - 7 PM) or email <a href="mailto:general@myroadtax.store">general@myroadtax.store</a>.

Road tax purchases FAQ

How do I renew my road tax?
<ol>
<li>Check the road tax renewal criteria to make sure you meet all of the criteria.</li>
<li>Enter the owner and vehicle details.</li>
<li>Complete payment and your road tax will be available on the MyJPJ application within 24 hours after approval from JPJ.</li>
</ol>
<hr>
Why is there no option for physical Road tax?
Unfortunately, we are currently unable to provide physical Road tax due to insufficient stock from JPJ.
<hr>
How long will it take to get my road tax on the MyJPJ app?
Yes, you can view your road tax on the MyJPJ app within 24 hours upon approval from JPJ.
<hr>
What if the car that I’m driving is not registered under my name?
You can keep a copy of the digital road tax (obtained from the MyJPJ app) so that you can show the road tax when requested by the authorities.
However, even if you do not have a copy of it, it is not against the law. The authorities can check for the details on their gadgets.
<hr>
Can I renew the road tax for a company-owned car?
At present, this feature only extends to private vehicles (cars and motorcycles) owned by Malaysians.
Other vehicles (commercial, company owned) will come later.
<hr>
Can I choose to print the road tax sticker at a later date after choosing digital road tax?
Yes, but you will need to go to a JPJ kiosk to print the road tax sticker.
<hr>
How much is it to renew my road tax?
You will have to pay the handling/delivery and service fee to renew your road tax with Setel.
We charge RM12 for the digital road tax renewal.
<ul>
<li>Digital -  RM3 for the service fee and RM9 for the handling fee.</li>
</ul>
<hr>
When can I view my digital road tax in MyJPJ?
You will be able to view your digital road tax on the MyJPJ app within 24 hours upon approval from JPJ.
However, in case of any technical glitches from the MyJPJ app, you can go to the successful payment page and tap on the View Receipt button to view the receipt.
Alternatively, you can also check your transaction history on the Setel app. You can refer to our how-to guide on <a href="https://help.setel.com/article/360013006051/how-can-i-view-the-transaction-history" target="_self">how to check your payment history</a> to check your recent transactions.

Road tax general FAQ

Our customer support typically replies within 3-5 business days. If you do not receive any response, you can contact us via live chat on the Setel app or our <a class="css-tgpl01" title="https://www.setel.com/" href="https://www.setel.com/" data-testid="link-with-safety" data-renderer-mark="true">website</a>.

What should I do if I do not receive any email/responses from Setel?

There will be no transfer of credit over to your new Cardless PETRONAS SmartPay account as it will be set up as a new account.

Will my physical PETRONAS SmartPay card balance be transferred over to my Cardless PETRONAS SmartPay account?

No worries!
When you encounter an error, just tap Help? at the top-right corner to start a chat in the app. Our friendly customer support representatives will do their best to assist you <span class="emoji-common-main-styles emoji-common-node emoji-common-emoji-image css-1np3glt" title=":slight_smile:" data-testid="image-emoji-:slight_smile:" data-emoji-type="image" aria-label=":slight_smile:"><img class="emoji" src="https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f642.png" alt=":slight_smile:" width="20" height="20" data-emoji-short-name=":slight_smile:" data-emoji-id="1f642" data-emoji-text="🙂">

What if I encounter an issue while refuelling?

<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>Is an internet connection required to use QR parking?
Yes.
An internet connection is required to use QR parking.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>Do I need to register my vehicle in the Setel account to use QR parking?
No.
We don’t check plate numbers so registration is not needed.
You can use your Setel QR code instantly with your registered Setel account.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>Can I show my Setel QR code to pay for my friend’s car (same vehicle)?
Yes.
As long as you show a valid QR code in your Setel app.
<hr>
How do I know my QR parking session has started?
You will receive a push notification when your QR parking session has started.
To receive the notification, you will need to enable notifications for the Setel app.
<hr>
How do I end my active QR parking session?
To end your active parking session, simply show the Setel QR code to the QR code reader at the boom gate. Once successfully scanned, your parking fees will be from your selected payment method.
<hr>
Is there any grace period that I need to be aware of while using QR parking?
No.
Payment is done at the entry/exit so there is no grace period.
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>What should I do if the scanner fails to scan my QR code and I get stuck at the car park entry/exit?
We’re sorry you experienced that. If retrying doesn't work, you can tap a bank card to enter/exit the parking location.
Here are some troubleshooting steps if you encounter issues with the scanners:
<ul>
<li>
Brighten your environment
<ol>
<li>Ensure you're in a well-lit area.</li>
<li>Increase the brightness of your phone screen. 
</li>
</ol>
</li>
<li>
Adjust the distance
<ol>
<li>Make sure the QR code is within an optimal range for scanning. 
</li>
</ol>
</li>
<li>
Check car window tint
<ol>
<li>If scanning from inside a vehicle, ensure the window tint isn't too dark.</li>
</ol>
</li>
</ul>
If you are still unable to enter/exit, please contact the car park help desk/car park management of the parking location for an immediate response. Alternatively, you can reach out to our live chat agents through the Setel app/<a href="https://www.setel.com/">website</a> for assistance.
<hr>
Why didn’t I receive a notification when entering a parking location?
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":true,"layout":"full-width","__autoSize":false,"localId":"376d80dd-0de1-40c8-b448-a0ab9460a567"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[773],"background":null}]'>Check your device’s notification settings and ensure that notifications from the Setel app are allowed. 
<hr>
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",{},"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>Are Mesra points earned?
Yes.
You can earn Mesra points for QR parking fees paid via Setel. (RM 5.00 = 1 point)

QR parking general FAQ

What payment method can I use to pay for Street parking?
The accepted payment methods are Setel Wallet, CardTerus (debit/credit card), and Family Wallet. If Setel Wallet is selected, please make sure you have a sufficient balance to prevent any inconvenience when making a payment.
The payment will be charged based on the selected payment method in the Setel app.
<hr>
How much does it cost to park using the Street parking in Setel?
We follow the normal parking rate set by the local council or parking vendor without any additional fees.
<hr>
Do I have to pay for non-working days/public holidays/non-operational hours?
All regulations regarding pricing, non-working days, and public holidays/non-operational hours will be as per the local authorities.
For example, on Sundays when the parking is free, you will see the relevant prompt in the app.
The same will apply if you are trying to book late in the evening as parking is free after 07:30 PM.
<hr>
How do I check my parking transactions?
Once your parking session has ended, Setel will generate an e-receipt upon successful payment.
You can tap on View full receipt to view the full e-receipt.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19622991725325" alt="Check transaction 1.png" width="350" height="658"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/19622991727117" alt="Parking receipt.png" width="347" height="657">
You can also view all the payments that have been made through Setel by clicking Profile and selecting Payment history.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19623015871501" alt="Check transaction 2.png">
If you want to make claims, you can:
<ol>
<li>Download the receipt in PDF format in the Setel app after the payment has been completed.</li>
<li>Resend the email receipt to your registered email from the Payment history page.</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
<hr>
How will e-receipts be generated if I want to make claims?
You can:
<ol class="ak-ol" data-indent-level="1">
<li>
download the receipt in PDF format in the Setel app after the payment has been completed.
</li>
<li>
resend the email receipt to your registered email from the payment history page.
</li>
</ol>
The full receipt will generate all the parking details such as location, payment method, etc.
<hr>
Can I get a refund? If:
<ul>
<li>I paid for an hour but only parked my car for 30 minutes.</li>
<li>I accidentally selected an incorrect vehicle plate number and my payment has been deducted.</li>
<li>I changed my mind and want to cancel the parking</li>
</ul>
Sorry, no cancellations or refunds are allowed once the payment is authorised.
Setel does not handle any refunds for Street Parking.
<hr>
How do enforcers/authorities know I have paid for parking?
Enforcers/authorities will check your vehicle plate number to determine the validity of your parking session.
The parking site, booking duration, and payment will be verified.

Street parking transactions FAQ

To order with Deliver2Me, tap Order now when you are at the station.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17565493841677">
<hr>
Add items to your cart by tapping Add.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17565480276877">
<hr>
Once all the items are added, tap Checkout to pay.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17565473660301">
<hr>
Once your order is ready, your items will be delivered to you.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17565502517517">

How do I use Deliver2Me?

Please take a screenshot of the error message that appears after you have entered your 6-digit PIN to authorize the fuel purchase.
After that, please contact our customer service either via live chat on the Setel app/<a href="https://www.setel.com/">website</a> or email <a href="mailto:hello@setel.com">hello@setel.com</a> for further assistance.

What should I do if the pump is not linking to the app?

What is Family Wallet?
Family Wallet is a feature that allows you to form a group with your family and friends to share a payment method.
<hr>
How do I activate Family Wallet?
You can refer to our <a href="https://help.setel.com/article/14074916907149/how-do-i-activate-family-wallet" target="_self">How do I activate Family Wallet</a> article.
<hr>
How many people can I invite to the Family Wallet group?
You can now add up to 5 members per Family Wallet depending on your Mesra membership tier
<ul>
<li>
Junior: Maximum of 2 members.</li>
<li>
Explorer: Maximum of 3 members.</li>
<li>
Hero: Maximum of 5 members.</li>
</ul>
<hr>
Why can't I add more members to my Family Wallet when I have space?
You will not be able to send invites if you use up your invitation limit. Every account will have a maximum of 5 invites.
An invite will be used when someone accepts and joins your Family Wallet. Once an invite has been used, it will only be regenerated after 3 months.
<hr>
What will happen if my Mesra membership level drops next month?
You will not be able to add additional members (if the maximum limit is reached) but you will retain your existing members unless you remove them. 
<ol>
<li>
Owners can only add the maximum number of members per their current membership level. In January, owner A was at the Hero level and only added 2 members, but in February his membership level dropped to the Junior level. In this scenario, he will not be able to add more than 2 members (the maximum number of members for the Junior level) to his Family Wallet.</li>
<li>
Owners whose membership level has dropped can retain their existing members in Family Wallet. In January, owner B was at the Hero level and successfully added 5 members, but in February, he dropped to the Explorer/Junior level. In this scenario, he will retain the 5 members in his Family Wallet unless he removes them. If they are removed, they can only be re-added once he levels up and increases the maximum number of seats. If he removes any member while exceeding the maximum number of seats allowed for his tier, a warning will appear.</li>
</ol>
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/14586321671565" alt="Remove_member.png" width="345" height="687"> <img src="https://setelappsupport.zendesk.com/hc/article_attachments/14586321670413" alt="Error_message.png" width="346" height="688">
<hr>
Can I use this feature to pay for items at the Kedai Mesra?
Yes.
You can use Family Wallet to purchase fuel, snacks, and other in-store purchases.
<hr>
Can I delete a Family Wallet group?
Only Family Wallet owners can delete their Family Wallet group.
<hr>
Who will earn the Mesra points gathered?
All Mesra points earned through transactions under Family Wallet will be assigned to the Family Wallet owner’s Mesra Card.
<hr>
How will Family Wallet group owners get notified?
The owner will receive notifications made by members in real time on the Setel app.
<hr>
Is Family Wallet safe?
Yes.
All of our business operations are regulated by the relevant e-money regulators and guidelines to ensure the safety &amp; security of our customers.
<hr>
Can I be a member of more than 1 Family Wallet group?
No. 
Users can only join one Family Wallet group at a time.
<hr>
Can the Family Wallet owner and members see the payment history?
Owners can see all of the transactions made while members can only see their own transactions.
<hr>
Can I leave a Family Wallet group?
Yes.
For members, you can ask the group owner to remove you or send a removal request to our customer support in the Setel app. For owners, you will need to go to your Family Wallet homepage. Tap on the 3 dots on the top right corner and then click Delete.
<hr>
Can Family Wallet be used by a non-Setel user?
No.
Family Wallet owners can only invite existing Setel users to join their Family Wallet.
For non-Setel users, the Family Wallet owner can create a Setel account for them. Once the members download the Setel app, they will immediately be added to the Family Wallet.
<hr>
As a Family Wallet owner, is it possible for me to join another Family Wallet group as a member?
No. 
Users can only join one Family Wallet group at a time.
<hr>
As a Family Wallet owner, can I use my member's wallet balance?
No.
This feature only allows Family Wallet members to use the owner's wallet balance.
<hr>
As a member, will I earn the Mesra points if I use Family Wallet for fuel purchases?
No.
All Mesra points earned through transactions under Family Wallet will be assigned to the Family Wallet owner’s Mesra card.
<hr>
If I am a member, will a Family Wallet transaction use my personal Setel Wallet linked to my own Setel account? 
No.
Family Wallet uses a shared wallet which is separate from a member’s personal Setel Wallet.
Just remember to select Family Wallet as the payment method when you pay for fuel, snacks, and other online or in-store purchases via the Setel app.

Family Wallet FAQ

Is this available for both iOS and Android devices?
Yes, this feature is available for Setel users with versions 1.102 and above.
Make sure you have updated Setel on your device to enjoy this feature.
<hr>
Is this feature automatically enabled?
No, you will have to enable it.
You can refer to our article on <a href="https://help.setel.com/article/10215807641613/how-do-i-enable-one-tap-fuelling">how to enable One-tap fuelling</a>.
<hr>
Do I need to enable any presets or settings to enable the One-tap feature?
No additional configuration is required. The One-tap feature will automatically be enabled once the preset is completed in the Setel mobile app.
<hr>
How do I set up my One-tap fuelling preferences?
You can refer to our article on <a href="https://help.setel.com/article/10215807641613/how-do-i-enable-one-tap-fuelling">how to enable One-tap fuelling</a> which includes setting preferences.
<hr>
Can I disable this feature after I try it out?
Yes, you may turn it off and use the regular refuelling process at any point in time.
You can refer to our guide on <a href="https://help.setel.com/article/10268575373069/how-do-i-disable-one-tap-refuelling">how to disable One-tap refuelling</a>.
<hr>
Something went wrong during the refuelling process while using One-tap fuelling, what should I do?
Should there be any issues during the refuelling process, initiate the in-app chat function during your refuelling process and our customer service representatives will assist you immediately.
<hr>
Am I able to order via Deliver2Me when I refuel with One-tap fuelling?
Not at this moment. We will introduce Deliver2Me with One-tap fuelling soon.
<hr>
What payment method can be used when using the one-tap fuelling feature?
Payment methods currently accepted are via your Setel Wallet, SetelShare, CardTerus and SmartPay account.
<hr>
Can I use CardTerus to pay for One-tap fuelling?
Payment methods currently accepted via the One-tap fuelling feature are via your Setel Wallet and Smart Pay account. More options will be added soon!
<hr>
I have pre-set RM60 for my fuel amount, but I only refuel RM50, how much will I be charged?
You will only be charged for the fuel dispensed, which means you will only be charged RM50.
<hr>
Can I cancel my One-tap fuelling order from the Watch app?
Yes, but only if refuelling is not in progress. You will not be able to cancel the order once you have started refuelling regardless if on the watch app or the Setel mobile app.
<hr>
I'm a loyal Setel user, why am I unable to use this feature?
We are currently rolling out this feature progressively to more and more users daily. Stay tuned to our social media channels to find out when this feature will be available for your mobile device soon!
<hr>
I am eligible to access this feature, but why isn't it available in my app?
Ensure you have updated to the latest version of the Setel app to access this feature.

One-tap fuelling FAQ

QR parking is a ticketless parking payment system that allows you to pay for parking through the Setel app by scanning your Setel QR code.
<p data-pm-slice='1 1 ["table",{"isNumberColumnEnabled":false,"layout":"wide","__autoSize":false,"localId":"9c5c5c4c-b857-496f-9d95-7a9fe73478e4"},"tableRow",null,"tableCell",{"colspan":1,"rowspan":1,"colwidth":[384],"background":null}]'>No more long queues at the autopay machines or stretching to tap at the parking entry/exit.

What is QR parking?

If the application was rejected due to <span id="00f4f6a4-5d8d-4c72-8e3f-9c854e1d1d7b" class="inline-highlight first-mark-highlight last-mark-highlight" data-renderer-mark="true" data-mark-type="annotation" data-mark-annotation-type="inlineComment" data-id="00f4f6a4-5d8d-4c72-8e3f-9c854e1d1d7b">incomplete/insufficient documents, our customer support will assist you.

What if my Cardless PETRONAS SmartPay application is rejected?

There are no additional charges when you add new fleet users.

Is there a fee to add new fleet users?

Developed to cater to those with budget smartphones or those who live in areas with low or irregular internet availability, Setel Lite is a lightweight version of the regular Setel app many of our users already know and love.
Though lightweight, Setel Lite still offers you a complete <a href="https://help.setel.com/article/9490448717325/how-do-i-refuel-using-setel-lite">refuelling experience</a>, just like in the regular Setel app.
Setel Lite users are able to:
<ul class="ak-ul" data-indent-level="1">
<li>
Register for a new Setel account
</li>
<li>
Use a referral code
</li>
<li>
Top up Setel Wallet via online banking and vouchers
</li>
<li>
Experience the complete Setel fuelling experience
</li>
<li>
View payment history
</li>
<li>
Contact our friendly support representatives
</li>
<li>
View account details and change password
</li>
<li>
View Mesra card details
</li>
<li>
Use Setel Share as a payment method
</li>
</ul>
Setel Lite is available for download from the Google Play Store or Huawei AppGallery.
Setel Lite is currently not available for iOS devices.
Need to know more? Check out the <a href="https://help.setel.com/article/9490461057933/setel-lite-faq" target="_self">Setel Lite FAQ article</a>.

What is Setel Lite?

Am I allowed to place an order with 2 merchants simultaneously?
No.
The current build only supports 1 merchant per order. That order must be completed first before placing the next order. However, we are looking into this suggestion with Kopetro.
<hr>
Can I use another email to place the order?
No. You must only use PETRONAS/KLCC email to place the order. Any other email is strictly prohibited.
<hr>
I realized I have made a mistake after I have placed the order. Can I cancel or amend the order?
Unfortunately, no.
However, you may contact Kopetro to request the merchant to cancel the order by providing the order ID. 
<hr>
I realized I entered the wrong floor/unit. What should I do?
Contact Kopetro at +603-2181 2737 to update to the correct unit.
<hr>
I received a cancellation notification via email but I don’t know which item is not available. What should I do?
Contact Kopetro to find out about the out-of-stock item. Kopetro will amend the item availability and you will need to resubmit a new order.
<hr>
When can we start ordering for morning or lunch meetings?
We are exploring to provide this feature as soon as possible. Stay tuned for more updates!
<hr>
I would like to lodge a complaint or share feedback, how can I do so?
You can leave your feedback for us in the <a href="https://forms.gle/9vfqKNikGDckDLpo9" target="_self">Google form</a>.

Twin Towers Deliver2Me  FAQ

Users are only able to select pumps that are not in use. If you accidentally chose the wrong pump number, there is an X button at the top left to cancel the selection.
You can also contact our Setel customer service via live chat to assist with this issue.
Do note that you have the option to horizontally scroll the pump numbers at the top of the mobile app in order to find your correct pump selection. 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/360064088691/mceclip0.png" alt="mceclip0.png">

What do I do if I have selected the wrong pump?

You will first need to <a href="https://help.setel.com/article/10215807641613/how-do-i-enable-one-tap-fuelling" target="_self" rel="undefined">configure your one-tap preferences in the Setel mobile app</a>. Once that is done, you will be able to initiate refuelling with just one tap from the Setel watch app at the station.
 
At the station, tap the pump number you are at.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266987241869" alt="mceclip1.png">
<hr>
Your order will then be processed.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266992065933" alt="mceclip2.png">
<hr>
Once the order is accepted, the pump will be activated.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266983078285" alt="mceclip3.png">
<hr>
Your fuel order will then connect to your pump.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266983680397" alt="mceclip4.png">
<hr>
Once it has been connected, you can begin refuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10266984209293" alt="mceclip5.png">
<hr>
Refuelling will end once the pump nozzle is returned.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10267044669581" alt="mceclip6.png">
<hr>
After you are done refuelling, you will be able to see a short summary of the order. You can find the full receipt in the Setel app.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/10267045287821" alt="mceclip7.png">

How do I use one-tap Fuelling with the watch app?

You can add as many users as you want as long as they have a Setel account registered. You can add them on the dashboard via the phone number they registered on their Setel app.

How many fleet users can I have on my account?

Kindly refer to the steps below to disable one-tap fuelling:
Tap Profile at the bottom right.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612597259789" alt="One tap fueling- Home.png">
<hr>
Tap Preferences under Settings.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612597260557" alt="Settings - preferences.png">
<hr>
Tap One-tap fuelling.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612629191437" alt="Preferences.png">
<hr>
Tap the radio button to disable it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612597262349" alt="Active one tap fuelling.png">
<hr>
Your one-tap fuelling is now disabled.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18612597265037" alt="Inactive one tap fuelling.png">

How do I disable one-tap fuelling?

Please contact our customer support via live chat in the Setel app or email us at <a href="mailto:hello@setel.com">hello@setel.com</a> with the following details.
<ul>
<li>PETRONAS station name</li>
<li>Pump number</li>
<li>Fuel type</li>
<li>Payment type (Setel wallet/CardTerus/Boost)</li>
<li>Amount (RM)</li>
<li>Vehicle number</li>
<li>Vehicle color</li>
</ul>

The pump overflowed while refuelling, what should I do?

How does the Setel EV charging feature work? 
Setel paves the way to inclusive mobility by providing a new EV (electric vehicle) charging feature.
Setel EV users can now locate their preferred charging station and the type of charger, activate the charger via the app from within their EVs, pay via Setel Wallet &amp; earn Mesra points with every transaction.
<hr>
 How do I find a charging station? 
Tap EV Charging on the home page.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368076173" alt="Find Charging Station - 1.png">
Locate the charging stations near you.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756380574733" alt="Find Charging Station - 2.png">
Tap on the arrow icon to get directions using your desired navigation app.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756380575885" alt="Find Charging Station - 3.png">
You can also tap View details to learn more about the location before tapping the Get directions button to navigate to the location.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368087181" alt="Find Charging Station - 4.png">
<hr>
 How do I start a charging session? 
When you arrive at a charging station, tap Start Charging to begin charging.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756399991693" alt="Start Charging session - 1.png">
Pay close attention to the instruction banner to plug in the connector or activate the charger first. The flow varies based on chargers and locations.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756399992717" alt="Banner.png">
If the banner states to plug in the connector first, first plug in the connector to your vehicle, then select an available charger and a compatible connector nozzle. After that, tap Activate Charger.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368093709" alt="Plug in FIRST.png">
If the banner states to activate the charger first, first select an available charger and a compatible connector nozzle, then tap on Activate Charger. After that, plug in the connector to your vehicle once the charger has been successfully activated.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368095117" alt="Plug in later.png">
 
Once the charger is successfully activated and the cable is plugged into your vehicle, the charging session will start.
<hr>
 How do I stop a charging session? 
After you’ve charged your car to a desired level, you can stop charging by tapping on Stop Charging in the app or unlocking the connector from your car, car key or charger.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368097421" alt="Stop charging session - 2.png">
<hr>
How do I monitor my charging status?
After you have activated the charger, connect &amp; plug the cable from the charger into your vehicle, and you will be able to view the charging status in the app.
<hr>
What type of chargers are available on Setel?
These chargers are currently available on Setel:
<ul>
<li>Type 2</li>
<li>CCS </li>
<li>CHAdeMO</li>
</ul>
<hr>
What is the difference between CCS2, Type 2 and CHAdeMO?
<ul>
<li data-renderer-start-pos="1699">
Type2 - An AC slow charging only suited for hybrid PHEV and also full BEV cars with CCS ports.</li>
<li data-renderer-start-pos="1796">
CCS2 - A DC charging connector usually at DCFC chargers with (Combined Charging System) that can allow EV cars to use either a CCS2 (fast)/ Type2 (slow) charging if necessary.</li>
<li data-renderer-start-pos="1995">
CHAdeMO -A DC connector only for Japanese EV cars like Nissan Leaf &amp; incompatible with Type2/CCS2 port so it's quite rare. Available only at DCFC units &amp; not AC wall chargers.</li>
</ul>
<hr>
What do the charger power levels listed mean? 
The power level indicates the maximum charging power the charger can deliver to the vehicle.
<hr>
I am not a Setel user. Will I be able to use the EV charging feature?
Unfortunately, this feature is only available to Setel users.
<hr>
 Will a charging cable be provided at the charging station? 
A cable will be provided at locations with DC Fast Chargers. At locations with AC Slow Chargers, you will need to bring your own charging cable.
We highly encourage you to bring along your own cable at all times as a contingency.
<hr>
 Is there a minimum charging time required? 
There is no minimum charging time required to use the electric vehicle (E)V charging feature. Rates are based on the charging duration or kWh depending on the charging station
<hr>
 Is there a maximum charging time? 
There is no maximum charging time.
However, as other EV users need to charge their vehicles, you can be considerate to others by parking your vehicle at the dedicated bay and disconnecting your cable right after you've completed charging.
<hr>
 How will I know if an EV charging station is available? 
You will be able to locate the closest EV charging station to you in the app. We are working continuously to enhance your experience so that you can check on the availability of a charging station.
Stay tuned to our social media channels or website for updates!
<hr>
What payment methods can I use for EV charging on Setel? 
You can pay for EV charging on Setel by using your Setel Wallet or credit/debit card. View and switch to your available payment options by tapping on the payment bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368098573" alt="Change Payment Method.png">
<hr>
How many Mesra points can I earn when I pay for EV charging on Setel?
You can earn 1 Mesra point for every RM5 transaction.
<hr>
How do I check the EV charging rates?
Charging rates are calculated based on the charger type (AC/DC), time usage and kWh at each location.
You can find the charging rate by tapping EV Charging on the home page.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756400006157" alt="Charging rates - 1.png">
Search your preferred charging station.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368102925" alt="Charging rates - 2.png">
Tap on View Details to view the charging rates per connector.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368106637" alt="Charging rates - 3.png">
 
 
<h1 id="01H8NJWE8QYF09VJJF1SWJ3YYM">Troubleshooting</h1>
What should I do if there is an error while charging my EV?
You should try again as most issues can be resolved by restarting the process. If you are still facing an error you can contact our customer support via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
Why can't I cancel the charging session?
The charging session cannot be cancelled at this particular moment.
Please let the charging session begin and then tap Stop charging to end the session instead.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756368097421" alt="Stop charging session - 2.png">
If you still cannot cancel the charging session, contact our customer support via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
Why can't I start the charging session?
Different stations have different procedures on how to start a charging session. Make sure you are following the instructions on the banner, whether to plug in the connector or activate the charger first.
 
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/18756399992717" alt="Banner.png">
 
If you still cannot start a charging session, contact our customer support via the live chat on the Setel app/<a href="https://www.setel.com/">website</a> or at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
Why does it say payment pending?
The app will display the payment pending status when there is an issue processing the payment. This can be due to an <a href="https://help.setel.com/article/360061114772/how-do-i-top-up-my-setel-wallet">insufficient Setel Wallet balance,</a> an <a href="https://help.setel.com/article/360004606911/how-do-i-link-a-credit-debit-card-in-setel">issue with your bank card</a>, or other technical/connection issues.
If you are facing this issue, you can leave the charging area first. We will reach out to you if the payment is not processed.
<hr>
Why was my card declined?
A declined card (or payment authorisation error) might have occurred because:
<ol>
<li>there is insufficient balance on your card.</li>
<li>the card details are incorrect or have expired.</li>
<li>you have exceeded the limit on your credit/debit card.</li>
<li>the issuing bank has blocked the card.</li>
<li>the payment method is blocked for security reasons.</li>
</ol>
Please retry after updating your card details and ensuring you have not reached the card limit. If you have hit your purchase limit, please try again tomorrow when your limit resets. Alternatively, you can try a <a href="https://help.setel.com/article/18756144123277/what-payment-methods-can-i-use-for-ev-charging-on-setel">different payment method</a> or a <a class="css-tgpl01" title="https://help.setel.com/article/360004606911/how-do-i-link-a-credit-debit-card-in-setel" href="https://help.setel.com/article/360004606911/how-do-i-link-a-credit-debit-card-in-setel" data-testid="link-with-safety" data-renderer-mark="true">different credit/debit card</a>.
If your card is still declined, please get in touch with your issuing bank for further assistance.
If you are still experiencing a payment error or have any concerns, please contact us via live chat through the Setel app/<a href="https://www.setel.com/">website</a> or email at <a class="css-tgpl01" title="mailto:hello@setel.my" href="mailto:hello@setel.my" data-testid="link-with-safety" data-renderer-mark="true">hello@setel.com</a>.

EV charging FAQ 

Unfortunately, voucher redemption is currently not available in Lite. You are only able to redeem your Mesra points into wallet balance on Setel Lite.
If you would like to redeem your points for vouchers, check out our Setel app.

Why can't I redeem vouchers on Setel Lite?

Unfortunately, Setel Lite can currently only be used for Kedai Mesra purchases.

Can I make other purchases with Setel Lite?

Tap Pay at Kedai Mesra.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/21851090686605" alt="Homepage.png">
<hr>
Tap the barcode to reveal it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/21851109821069" alt="Show barcode - Hidden code.png">
<hr>
Enter your passcode to verify your identity.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/21851109834381" alt="Show barcode - Pin.png">
<hr>
Show the barcode to the cashier to scan. You can also change your payment method by tapping the drop-down menu and then selecting your preferred payment method.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/22075681444109" alt="drop-down menu.png" width="349" height="709"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/22075681446541" alt="Show barcode - Payment method.png" width="350" height="711">
<hr>
Once scanned, you will receive a receipt of the transaction.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/21851090713869" alt="Show barcode - Success screen.png">

How do I pay for Kedai Mesra purchases with Setel Lite?

What is the minimum Android OS version to run Setel Lite?
Setel Lite supports Android OS versions 4.4 and above.
<hr>
What is the minimum Huawei OS version to run Setel Lite for Huawei?
Setel Lite for Huawei supports EMUI 3 and above.
<hr>
What is the app file size?
We designed Setel Lite to be as lightweight as possible without sacrificing the most important features so that it only requires 15 MB of storage.
<hr>
Can the app work with slow network speeds?
Yes, the app is designed to minimise data usage and works well on slower 3G networks or internet connections.
<hr>
What if I encounter an issue while refuelling?
No worries!
When you encounter an error, just tap Help? at the top-right corner to start a chat in the app. Our friendly customer support representatives will do their best to assist you <span class="emoji-common-main-styles emoji-common-node emoji-common-emoji-image css-1np3glt" title=":slight_smile:" data-testid="image-emoji-:slight_smile:" data-emoji-type="image" aria-label=":slight_smile:"><img class="emoji" src="https://pf-emoji-service--cdn.us-east-1.prod.public.atl-paas.net/standard/caa27a19-fc09-4452-b2b4-a301552fd69c/32x32/1f642.png" alt=":slight_smile:" width="20" height="20" data-emoji-short-name=":slight_smile:" data-emoji-id="1f642" data-emoji-text="🙂">
<hr>
Can I earn Mesra points for fuel purchases made with Setel Lite?
Of course! We would never dream of depriving Setel Lite users from earning Mesra points.
However, converting Mesra points into wallet balance or using them to purchase vouchers is currently not supported.
<hr>
Can I upgrade my wallet via Setel Lite?
This feature is currently only available in the regular Setel app.
<hr>
I enjoy using CardTerus on the regular Setel app. Would I have to set up CardTerus again in Setel Lite?
Currently Setel Lite only supports Setel Wallet and Family Wallet as payment methods.
<hr>
Can I have both the regular Setel app and Setel Lite on my device and use them alternately?
Sure thing! However, logging into one app will log you out of the other and you cannot be logged into both apps at the same time.
Fuelling transactions made in either app may also be viewed on the other. However non-fuelling transactions in the regular Setel app will not appear in Setel Lite.
<hr>
Is Setel Lite available for iOS?
Setel Lite is only available for Android and Huawei devices for the moment.
<hr>
How do I pay for Kedai Mesra purchases with Setel Lite?
Check out our article on <a href="https://help.setel.com/article/21850659351693/how-do-i-pay-for-kedai-mesra-purchases-with-setel-lite">how to pay for Kedai Mesra purchasing with Setel Lite</a>.
<hr>
What should I do if I have an issue while using Setel Lite?
If you face any problems using Setel Lite, contact our customer service via live chat or contact us at <a href="mailto:hello@setel.com">hello@setel.com</a>.
<hr>
Can I make other purchases with Setel Lite?
Unfortunately, Setel Lite can currently only be used for Kedai Mesra purchases.

Setel Lite FAQ

You can remain in your vehicle while using your phone to check in on the MySejahtera app. 
Please follow the station safety guidelines available in the app and do not use your phone while refuelling.
You can refer to the station safety guidelines <a href="https://help.setel.com/article/360004309892/issetel-safe-to-use-at-the-petrol-station" target="_self" rel="undefined">here</a>.

 Do I need to get out from my vehicle to use the Setel App to check in with MySejahtera?

From the homepage, select Cards under Card issuing on the left navigation bar.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17597391729165">
<hr>
At the top right corner, click on Create, then Add card.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534303350925">
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534320554765">
<hr>
Enter the following details:
<ol>
<li>Name</li>
<li>Display name</li>
<li>Setel registered mobile number</li>
</ol>
Setel registered mobile number will be used to link the virtual fleet card to the Fleet driver’s Setel app account.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/17534365955981">
Once saved, the created card will be linked to the Setel account.

How do I create digital cards and link them to my fleet users?

How long does a refund take once requested from My Roadtax Store?
Once the refund form is submitted successfully, it should take no longer than 14 business days to be reflected in your preferred bank account.
<hr>
Where can I get the refund form?
My Roadtax Store will email the refund form to your email address upon request.
<hr>
Why do I need to top up or make a refund?
A minimal top-up payment for the difference might be needed as there could be a discrepancy between the initial payment and the payment requested by JPJ. Alternatively, you can choose to make a refund for the renewal instead.
This is solely because of the:
<ul>
<li>differences in vehicle categorization offered by JPJ (saloon vs non-saloon).</li>
<li>differences in road tax cost for engine capacity (CC) for your car make and model.</li>
</ul>

Road tax refunding and top-up FAQ

Tap rewards.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870626950285" alt="Lite _Step 1.png">
<hr>
Show the barcode to the cashier to be scanned. If it is too small, you can tap the barcode to enlarge it.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870634508685" alt="Lite _Step 2.png" width="348" height="699"><img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870598289933" alt="Lite _Step 3.png" width="347" height="697">
<hr>
You will see this success screen if the transaction is successful.
<img src="https://setelappsupport.zendesk.com/hc/article_attachments/19870626953869" alt="Lite _Step 4.png">

How do I use the Mesra barcode on the Setel Lite app?

Of course! We would never dream of depriving Setel Lite users from earning Mesra points.
However, converting Mesra points into wallet balance or using them to purchase vouchers is currently not supported.

Can I earn Mesra points for fuel purchases made with Setel Lite?

We sincerely apologize for the inconvenience.
If Setel is having connectivity issues, it may be due to various unavoidable factors. Rest assured our technical staff are constantly monitoring our systems and are always making sure the situation can be resolved as soon as possible.
Meanwhile, you may refuel your vehicle by paying at Kedai Mesra or by card at the pump terminal as usual.
Mesra points for this specific fuel purchase can then be acquired by e-mailing our customer service representatives at <a href="mailto:hello@setel.com">hello@setel.com</a>
In the e-mail, provide clear screenshots of your physical receipt and ensure that your receipt has the following information:
<ol>
<li>Name of the PETRONAS station </li>
<li>Date and time of your purchase</li>
<li>Invoice number </li>
<li>Total amount</li>
</ol>
Take note that Mesra points can only be awarded once the customer service representative can confirm there was a legitimate connectivity issue.

I'm having trouble connecting to Setel while refuelling at a station. What should I do?

Should there be any issues during the refuelling process, initiate the in-app chat function during your refuelling process and our customer service representatives will assist you immediately.

Something went wrong during the refuelling process, what should I do?

eBeliaRahmah FAQ

eBeliaRahmah FAQ (English)

General and common questions regarding Setel products and services.

Find out how to reset password, edit personal details, and any other account related matters right here.

It pays good to learn about utilising Setel Wallet, CardTerus, top-up methods, and transaction history.

Understand the points collection and redemption policy, points expiry date, and membership tiers.

Don’t miss out on special discounts, cashbacks, and goodies from Setel and our partners.

Reach out to our Customer Service representatives to report an issue and provide suggestions for improvements.

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