What motor insurance plans are available?

Currently, we offer the following insurance plans.

  1. Generali Smart Drive Enhanced
  2. Generali Motorcycle Insurance
  3. Etiqa Private Car Insurance
  4. Etiqa Private Car Takaful
  5. Takaful Malaysia Comprehensive plan
  6. Takaful Malaysia Third-party fire and theft (TPFT)
  7. Takaful Ikhlas Comprehensive plan
  8. Takaful Ikhlas Third-party fire and theft (TPFT)

For more information on the plans, please refer to your service provider's FAQ.

Can I renew my road tax as well?

Of course! You can renew it through the Road tax feature.

How do I know if my transaction is successful?

A receipt of the transaction and policy details will be sent to the email address registered with Setel.

Alternatively, you can check the transaction history in the Setel App. Kindly refer to the steps below:

  1. Click More at the bottom right.
  2. Select Payment history under Payments.

Can I renew my insurance?

Of course!
You will be eligible if you meet the renewal criteria of your policy. Select your policy to see its renewal criteria.

  1. Generali Smart Drive enhanced
  2. Generali Motorcycle Insurance

  3. Etiqa Private Car Insurance

  4. Etiqa Private Car Takaful

  5. Takaful Malaysia Comprehensive plan
  6. Takaful Malaysia Third-party fire and theft (TPFT)
  7. Takaful Ikhlas Comprehensive plan
  8. Takaful Ikhlas Third-party fire and theft (TPFT)

How much is the premium?

Calculation of the premium is done by assessing the condition of the car and the amount insured.

For a more detailed breakdown, please proceed to the quotation service in the Setel app.

Kindly refer to the steps below:

  1. Go to the Setel homepage.

  2. Click on the Motor takaful & insurance icon.

How do I pay for my motor insurance?

You will need to pay through the Setel wallet on the Setel App. If your balance is insufficient, you can top up through online banking or a credit card.

Is there additional coverage?

Yes, you can view the list of additional coverages available when requesting a quotation.

How do I cancel my insurance policy?

All post-sales activities (claims, cancellations, etc.) are handled by the insurance company.

Generali

You can contact them at customer.service.gi@generali.com.my or through their customer hotline service at (+603) 2170 8282 every Monday to Friday from 8.30 AM - 5.30 PM (excluding public holidays) to cancel your insurance policy.

 

Etiqa

You can contact them via live chat at https://www.eti.qa/livechat, email them at info@etiqa.com.my, or through their customer hotline service at (+603) 130013 8888 every Monday to Friday from 9.00 AM - 5.00 PM (excluding public holidays, Saturday and Sunday) to cancel your insurance policy.

 

Takaful Malaysia

You can contact them at csu@takaful-malaysia.com.my or through their customer hotline service at 1300-88 252-385 every Monday to Friday from 9.00 AM - 5.00 PM to cancel your insurance policy.

 

Takaful Ikhlas

You can contact them at ikhlascare@takaful-ikhlas.com.my or through their customer hotline service at 03-2723 9696 every Monday to Friday from 9.00 AM - 5.00 PM to cancel your insurance policy.

Can I get a refund when I cancel my insurance policy?

A refund of the premium would be based on the conditions stipulated in the policy contract.

For more information on the procedure, please refer to your service provider's FAQ.

How do I file a claim?

Generali

For major accidents or if your car is unsafe to drive, please contact our 24-Hour Roadside Assistance team via 1800-88-1033.

For minor accidental damages and if your car is safe to drive, kindly notify your claim to Generali at https://www.generali.com.my/claims.

Etiqa

For major accidents or if your car is unsafe to drive, please contact Etiqa’s 24-Hour Roadside Assistance team via 1800-88-6491.

For minor accidental damages and if your car is safe to drive, kindly notify your claim to Etiqa e-Claim via WhatsApp at (+603) 27804677 or email at claims@etiqa.com.my

Takaful Malaysia

For major accidents or if your car is unsafe to drive, please contact our 24-Hour Roadside Assistance team via 1800-888-788.

For minor accidental damages and if your car is safe to drive, kindly notify your claim at 1300-88 252-385 or email at csu@takaful-malaysia.com.my.

Takaful Ikhlas

For major accidents or if your car is unsafe to drive, please contact our 24-Hour Roadside Assistance team via 1800-88-1186.

For minor accidental damages and if your car is safe to drive, kindly notify your claim at 03-2723 9696 or email at ikhlascare@takaful-ikhlas.com.my.

How long does it take to process a motor insurance claim?

Claims typically require several business days to process.

Generali

For more information on your claim status, please contact Generali’s customer service at customer.service.gi@generali.com.my or through their customer hotline at (+603) 2170 8282 every Monday to Friday from 8.30 AM - 5.30 PM (excluding public holidays).

Etiqa

For more information on your claim status, please contact Etiqa’s customer service at claims@etiqa.com.my or through their customer hotline at (+603) 130013 8888 every Monday to Friday from 9.00 AM - 5.00 PM (excluding public holidays, Saturday and Sunday).

Takaful Malaysia

For more information on your claim status, please contact Takaful Malaysia’s customer service at csu@takaful-malaysia.com.my or through their customer hotline at 1300-88 252-385 every Monday to Friday from 9.00 AM - 5.00 PM.

Takaful Ikhlas

For more information on your claim status, please contact Takaful Ikhlas’s customer service at ikhlascare@takaful-ikhlas.com.my or through their customer hotline at 03-2723 9696 every Monday to Thursday from 8.30 AM - 5.30 PM and Friday from 8.30 AM - 4.30 PM.