Table of Contents

What bills can I pay through Setel?

Why can't I find my biller on Setel?

How do I pay my bills through Setel?

What payment methods are supported for bill payment?

When will I receive my refund for a cancelled or rejected bill payment made by bank card?

Is there a transaction limit for bill payment?

How do I check the status of my bill payment?

Why is my bill payment not reflected in my bill account?

I paid to the wrong account number by accident. What should I do?

What happens if I have overpaid my bill?

How do I find my account number?

Can I earn Mesra points through bill payments?

Why can’t I access the Bill Payment feature?

What bills can I pay through Setel?

You can make bill payments on Setel for the following categories:

Postpaid (Mobile)
TV & Internet
Utilities
Local Council
Finance

The available billers may vary from time to time based on service availability.

Why can’t I find my biller on Setel?

Not all billers are currently supported for bill payments on Setel. If your biller isn’t listed in the Bill Payments lists, it means the biller is currently unavailable.

Some commonly requested billers that are currently unavailable include TNB, Digi, Maxis and Jabatan Air Sabah.

We are continuously working to expand our list of supported billers. Please check the Bill Payment section in the Setel app for the latest available billers.

How do I pay my bills through Setel?

To pay your bills in the Setel app:

Open the Setel app
Go to Bill Payment in the Homepage tile section
Select the bill category and biller
Enter your account number and payment amount
Review the details and confirm payment
Complete the payment using your preferred payment method

What payment methods are supported for bill payment?

You can pay your bills on Setel using the following payment methods:

Setel Wallet
Credit Card
Debit Card

When will I receive my refund for a cancelled or rejected bill payment made by bank card?

For cancelled or rejected bill payments made using a bank card, the refund will be processed accordingly and may take up to 14 calendar days to be reflected in your bank account. The actual timing may vary depending on the respective bank.

Is there a transaction limit for bill payment?

Bill payment transactions are subject to your account’s single transaction limit.

How do I check the status of my bill payment?

To check your bill payment status:

Open the Setel app
Go to Pay > Payment History
Select the relevant bill payment transaction

The status will show whether your payment is Successful, Pending, Failed, or Refunded.

Why is my bill payment not reflected in my bill account?

Bill payments may take a few hours up to a few working days to be reflected in your biller account, depending on the biller’s processing time.
Please also note:

Only one payment to the same account number is allowed per day.
If multiple payments are made to the same account number within the same day, the additional payment(s) will be rejected.
In the event of a payment rejection, it will be automatically refunded to your Setel Wallet.

I paid to the wrong account number by accident. What should I do?

If you have made a payment to the wrong account number:

Please contact Setel Customer Service and provide your transaction history showing the incorrect payment, or
Contact the respective biller directly and provide the transaction history as proof of payment.

Please note that refunds are subject to biller policies and verification.

What happens if I have overpaid my bill?

If you have overpaid your bill (for example, your bill is RM45.50 but you pay RM46.00):

The extra amount (RM0.50) will usually be carried forward and deducted from your next bill, subject to the biller’s policy.

Important notes:

If incorrect details (such as an account number or phone number) are entered but the information corresponds to a valid account, the payment will be processed successfully, and you should contact Setel Customer Service or the respective biller with your transaction history as proof of payment.
If the entered account or phone number is invalid, the transaction will be cancelled automatically and the amount will be refunded to your Setel Wallet.

How do I find my account number?

Your account number can usually be found on:

Your physical or digital bill statement
The biller’s official app or website
SMS or email notifications sent by the biller

In the event if you are unsure of the account number for your bill, please contact the biller directly to confirm the correct account number before making any payment.

Can I earn Mesra points through bill payments?

Yes, you will be able to get 1 Mesra point per RM5 spent.

Why can’t I access the Bill Payment feature?

Please ensure that your Setel app is updated to version 1.196.1 or later to access the Bill Payment feature.

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